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\n Up to £60,000 + up to 20% bonusHybrid - London (2 days per month in Romford) \n I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey. \n This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels. The company\n A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space. \n They sit somewhere between a tech business and a traditional insurer - meaning fast-paced, data-driven, and highly commercial. The role\n You'll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams. \n This is not a narrow product analytics role - it's holistic experimentation ownership across all channels. What you'll be doing\n\n • Own the experimentation roadmap and CRO strategy across the full customer journey\n, • Design and run A/B tests across email, website, and direct marketing channels\n, • Identify customer pain points and define optimisation opportunities\n, • Work with UX, engineering, and marketing teams to implement tests and improvements\n, • Analyse results and turn findings into scalable business improvements\n, • Build frameworks for testing, measurement, and continuous optimisation\n, • Drive a culture of data-driven experimentation across the business\nWhat you bringMust-haves\n\n, • Strong experience working in CRO / experimentation / optimisation roles\n, • Proven experience owning an experimentation roadmap (not just contributing)\n, • Hands-on experience running A/B and multivariate testing at scale\n, • Experience identifying customer journey pain points and driving improvements\n, • Strong stakeholder skills - able to work across marketing, product, and tech\n, • Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)\nStrongly preferred\n\n, • Experience in insurance, financial services, telecoms, or regulated industries\n, • Experience across multiple channels (email, website, direct marketing)\n, • Background in conversion rate optimisation or digital performance\n, • Experience in fast-paced, commercial environments (e.g. retail, travel, eCommerce)\nNot the right fit if:\n\n, • You're a pure product analyst who only occasionally runs tests\n, • You haven't owned end-to-end experimentation strategy\n, • Your experience is heavily skewed toward reporting, not testing\nWhat they're looking for\n\n, • 5-6+ years' experience\n, • A confident, independent operator - able to own this function end-to-end\n, • Strong commercial mindset and focus on measurable outcomes\n, • Someone who can translate testing into real business impact\nThe team\n\n, • Reports into Head of Marketing / Customer Experience\n, • Works alongside marketing, CRM, UX, and product teams\n, • Dedicated CX function already in place - this role adds deep experimentation capability\nWhy this role\n\n, • Full ownership of experimentation across an entire business\n, • Opportunity to shape a CRO capability from the ground up\n, • High visibility across senior stakeholders\n, • Work in a fast-growing, modern insurance business\n, • Flexible hybrid working (only 2 days per month in office)\nPackage\n\n, • Up to £60,000 salary\n, • Up to 20% discretionary bonus\nInterview process\n\n, • Stage 1: Intro conversation\n, • Stage 2: Technical + presentation (experimentation focus)\n, • Final stage: Leadership discussion\n\n If you're someone who has owned experimentation end-to-end and wants a role with genuine autonomy and impact, this is a great opportunity. \n

Job Title: Digital Marketeer and Designer Company: The Assembly Location: Office based, The Assembly HQ located in Shenfield, Essex Department: Marketing Job Type: Permanent Contract Start Date: Immediate Start Salary: £30,000 About The Assembly: The Assembly is a dynamic and forward-thinking independent media company committed to delivering exceptional experiences and content. Our diverse portfolio includes a range of events that cater to various industries and interests both in trade & consumer markets, and redefine what an industry event can be! Scooping three awards at the Conference & Events Awards 2026, including Best Longstanding Awards event, we are now seeking a skilled and motivated Digital Marketeer and Designer to join our growing team, delivering incredible cross-channel creative content and styling, and supporting in scoping our strategy, contributing to the overall success of The Assembly. THE PORTFOLIO You’ll work across an exciting portfolio including: Creative HEAD – an established and influential voice for professional hair, connecting brands with salons, stylists and industry leaders through print, digital and live experiences. FADED – our premium print title dedicated to the professional barbering market. HAIRCON – supporting our dynamic, disruptive trade event for the professional hair and barbering industry. Alongside our wider portfolio of awards, content, education and live experiences. About Creative HEAD: A portfolio of pioneering industry channels and events that have blazed a trail of innovation and energy through the hairdressing landscape. From the award-winning Creative HEAD, the leading magazine for hair professionals in the UK and Ireland with an unmissable interactive digital issue, to Runway, our session-focused magazine capturing galleries & news from Fashion weeks around the globe. The Most Wanted Awards and ghd exclusively sponsored ‘It List’ Awards that saw Chris Appleton crowned in one of its first editions, recognise & reward the most impressive talents in British and Irish Hairdressing across one unmissable Grand Final evening hosted live from the infamous Drumsheds in North London, and Salon Smart, the ultimate hub for business growth and networking, dedicated to keeping our community educated, empowered, and connected. Creative HEAD also partners sister brand ‘HairCon’, a fresh and disruptive trade show that gathers the Hair Community together under the iconic roof of the O2 Victoria Warehouse in Manchester and plays host to some of the industry’s hottest brands and talent, from Wella Professionals and K18, to Sassoon and L’Oréal Professionnel. With a winning online voice and platform, we’re looking for a digitally savvy graphic designer to join us and sink their teeth into what our users consume and create eye-catching content across our digital platforms. This role offers an excellent opportunity to expand your portfolio and enhance your design skills while contributing to exciting and varied editorial and commercial projects, bringing your own ideas to the table. The Role and key experience required: • We need a confident and experienced creative artist who can whip up visually stunning and user-friendly digital designs, including (but not limited to) layouts and graphics for web, social media, and email – fully optimised for both mobile and desktop., • We’re looking for a super creative designer with a sound understanding of Branding, capturing our online audience’s attention whilst ensuring a consistent house style and positioning across all marketing channels., • Effective creative and content will ensure we continue to win views and drive up dwell time, so a solid digital foundation and understanding of web performance metrics is key to driving design decisions, • You’ll also oversee the ongoing design and maintenance of our websites, working alongside the Web developer on the interface and experience to create a visual treat that’s also user-friendly., • Proficient in SEO - Knowledge of Yoast, SEO Titles, keywords and search terms., • You’ll support creating pitch packs, media kits and presentations to both win & showcase campaigns and performance., • Occasional support to at-event promotion and content design Digital & Technical Skills We’re looking for someone with a strong understanding of digital design and content creation, including: • Good working knowledge of CSS and responsive web design. Experience designing and building webpages within WordPress, • Ability to create and build bespoke webpages, article layouts and digital content, • Experience creating and working with bespoke templates in Mailchimp. Understanding of email newsletter design, digital campaign content and optimisation for device & engagement, • Ability to edit and prepare video content for websites and digital platforms, maximising viewability and VTR without impacting site performance, • Experience creating GIFs and animated content, particularly for email and web, • An understanding of digital analytics and campaign reporting, including reporting on newsletter and webpage performance for clients, • Data inspired design – lean on web and email insights to steer design decisions for optimal engagement, • A strong eye for typography, layout, imagery and visual consistency across digital platforms, • Confidence working across both creative and technical aspects of digital content production You will need to be proficient in: • Adobe Creative Cloud / Canva, • Wordpress / DIVI / woo commerce / MailChimp / Cargo, • Basic knowledge of HTML, video editing and animation, • Strong knowledge of CSS, PHP, HTML, video editing and animation, • Google Analytics and/or Plausible Other qualities we’re looking for: • A natural creative with a love for all things digital, and beyond – supporting The Assembly with incredible initiatives online and offline, live from some of the biggest B2B events in the creative sector!, • Proven experience in digital and design roles, • Attention to detail and consistency, • Highly organised & Multi-tasker, • Ability to be self-motivated; can work confidently and independently, • A good team player who can build relationships with their colleagues, partners & sponsors, • Respectful management of content that may be contributed by external parties (for example, by hair artists or commercial partners), • Experience of the Professional Hair industry or a background in Hair & Beauty would offer great value to the role and hitting the ground-running with content creation! WHY JOIN THE ASSEMBLY? You’ll be joining a growing independent events and media business where you’ll have the opportunity to own relationships, develop new commercial ideas and see your work come to life. You’ll be part of a team building some of the most exciting platforms in the professional hair industry with plenty of opportunity to develop, progress and make your mark. See what some of our team think… “I began my journey with Assembly Events as an intern, and over the past 3 years, I’ve had the incredible opportunity to grow both personally and professionally. Today, as a full-time team member, I’m proud to lead my own event and work collaboratively across a range of exciting projects with the best team. The Assembly Events is truly a fantastic place to learn, grow, and build a rewarding career in an exciting and progressive industry!" Anna Green – Marketing Executive, The Assembly Events “Since joining The Assembly in 2022, I’ve had the freedom to be creative, to push the boundaries with events marketing and I’ve done all of this with the support of an incredible team – working at an organisation like The Assembly is every marketer’s dream” - David Jones – Executive Producer, CrimeCon UK To apply for this role, please send your CV and a cover letter that gives an overview of why you feel that you’d be the best candidate for this role to Nancy Baughen, Co-Founder of The Assembly

Job Title: Trade Marketing Manager Company: The Assembly Location: Office based, The Assembly HQ located in Shenfield, Essex Event: An exciting new launch trade event in the Design & Creative sector Job Type: Permanent Contract Start Date: Immediate Start Salary: £30,000-£40,000 About The Assembly: The Assembly is a dynamic and forward-thinking independent media company committed to delivering exceptional experiences. Our diverse portfolio includes a range of events that cater to various industries and interests both in trade & consumer markets. Scooping three awards at the Conference & Events Awards 2026, we are now seeking a skilled and motivated Trade Marketing Manager to join our growing team, driving the marketing strategy for one of our new events for 2027 and contributing to the overall success of The Assembly. Job Summary: As a Trade Marketing Manager at The Assembly, you will play a pivotal role in shaping the marketing strategy for the inaugural show in 2027 and beyond. This position requires a creative and strategic thinker with a passion for live events. You will be responsible for developing and executing comprehensive marketing campaigns to drive attendance, increase brand awareness, and foster engagement within our target audience. The role will be based at The Assembly’s HQ in Shenfield, well-positioned for the Elizabeth line and under a 25 minute hop to London, and easily accessible from the M25 & A12. Is this you…? If you are a passionate and results-driven marketing professional with a love for live events, and the desire & skillset to step up to a Marketing Manager position, this is an incredible opportunity to join our team at The Assembly. Apply now to be part of the excitement and contribute to the success of this new show! Key Responsibilities: Strategic Planning: • Develop and implement strategic marketing plans to meet organisational objectives., • Analyse market trends and competitor activities to identify opportunities and threats. Brand Management: • Ensure consistent brand messaging and positioning across all marketing channels., • Collaborate with internal teams to maintain brand integrity and enhance brand recognition. Digital Marketing: • Create, execute and nurture digital marketing campaigns, including social media, email marketing, online and paid advertising., • Utilise SEO and SEM strategies to optimise online presence and drive traffic to event websites., • Oversee and nurture the B2B Database to create a highly targeted audience of engaged professionals & decision makers from within the industry. Content Creation: • Lead the development of compelling and relevant content for various marketing channels, including blogs, email, social media, and press releases., • Collaborate with design teams to create visually appealing and effective marketing collateral. Event Promotion: • Implement targeted promotion strategies to increase event attendance and engagement., • Work closely with the design & sales teams to create promotional materials and incentives for sponsors and exhibitors., • Identify and develop partnerships with key opinion leaders and voices within the industry to drive reach and add credibility to the event., • Shape collaborations with industry-leading Media partners and credible organisations to amplify the shows reach and authority., • Leverage tailored Marketing tactics such as Direct Mail and the strategic support of telemarketers to refine and reach the target audience., • Promote the event schedule & stage content. Analytics and Reporting: • Monitor and analyse the performance of marketing campaigns, providing regular reports and insights., • Track and Report on registration and event attendee insights, managing the ticket platform for the event., • Use data-driven insights to optimise marketing strategies and improve ROI. Budget Management: • Set & implement marketing budgets and ensure KPI’s are met, and OPEX maximised across the event Target: • Meet a pre-show number for audience registrations. Qualifications: • Proven experience across relevant marketing roles., • Excellent written and verbal communication skills., • Proficiency in digital marketing tools and analytics platforms., • Experience managing social handles, monitoring metrics, and guiding growth., • Confidence in forming and maintaining strong relationships with external partners & sponsors., • Experience in the Trade events & exhibitions space would be advantageous. WHY JOIN THE ASSEMBLY? You’ll be joining a growing independent events and media business where you’ll have the opportunity to own relationships, develop new commercial ideas and see your work come to life. You’ll be part of a team building some of the most exciting platforms in the professional sector with plenty of opportunity to develop, progress and make your mark. See what some of our team think… “I began my journey with Assembly Events as an intern, and over the past 3 years, I’ve had the incredible opportunity to grow both personally and professionally. Today, as a full-time team member, I’m proud to lead my own event and work collaboratively across a range of exciting projects with the best team. The Assembly Events is truly a fantastic place to learn, grow, and build a rewarding career in an exciting and progressive industry!" Anna Green – Marketing Executive, The Assembly Events “Since joining The Assembly in 2022, I’ve had the freedom to be creative, to push the boundaries with events marketing and I’ve done all of this with the support of an incredible team – working at an organisation like The Assembly is every marketer’s dream” - David Jones – Executive Producer, CrimeCon UK To apply for this role, please send your CV and a cover letter that gives an overview of why you feel that you’d be the best candidate for this role to Michael Dynan, Co-Founder of The Assembly

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