Claims Team Leader (Motor)
8 days ago
Longbenton
Claims Team Leader - Customer Settlement (Motor) \n 12 Month Fixed-Term Contract \n Location: Longbenton \n Salary: £33,040 - £41,300 DOE + Benefits \n Hours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) \n \n Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. \n \n You will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. \n \n Key responsibilities include: \n\n • Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice.\n, • Driving team performance to achieve operational, financial, and customer service objectives.\n, • Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans.\n, • Managing recruitment, performance management, absence management, disciplinary, and grievance processes.\n, • Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements.\n, • Providing guidance and support to team members on technical claim queries and escalations.\n, • Conducting quality audits and providing constructive feedback to improve performance and customer outcomes.\n, • Managing escalated complaints and customer queries, identifying effective and fair resolutions.\n, • Producing accurate management information and performance reports.\n, • Identifying trends, risks, and opportunities for continuous improvement.\n, • Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams.\n, • Ensuring compliance with all relevant regulatory, governance, and data protection requirements.\n\n \n Essential Experience: \n\n • Previous experience within the motor insurance claims sector.\n, • Strong understanding of insurance principles, including indemnity and subrogation.\n, • Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act.\n, • Proven experience leading, motivating, and developing teams within a claims environment.\n, • Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters.\n, • Ability to balance customer outcomes, commercial considerations, and regulatory requirements.\n, • Excellent communication, coaching, influencing, and negotiation skills.\n, • Strong decision-making abilities and sound judgement.\n, • A results-driven approach with the resilience to perform in a fast-paced environment.\n, • Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously.\n\n \n If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you.