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Closing Date:28/08/2026Group:Corporate GroupManagement Level:AdministratorJob Type:PermanentJob Description:Please note this role will close at 00.01 on Friday 28 August so we advise making your application by midnight on Thursday 27 August.About Ofcom As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.About the TeamYou’ll be joining our friendly and dedicated Local TechHub Support Team, who are passionate about delivering a first-class face-to-face ICT support experience. Working collaboratively with our trusted outsourcing partner, we provide hands-on support for hardware, software, audio visual, and telephony services to over 2,000 colleagues across Ofcom’s London headquarters and seven regional offices. We take pride in creating a welcoming environment where every team member is valued, supported, and empowered to make a real difference. Purpose of the RoleAs a TechHub Support Analyst (TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience.The TSA takes a proactive approach to diagnosing and resolving problems, sharing knowledge with colleagues, and promoting the effective use of ICT solutions. You'll play a key role in gathering feedback from colleagues and ensuring it is communicated internally to help drive service improvement.In addition to day-to-day support, you will collaborate with the Service Management and Programme Delivery teams to help maintain service levels, support new or changing ICT services, and contribute as a technical resource in project delivery.Your key responsibilitiesYou will be supported by the wider TechHub team and ICT colleagues to develop a good working knowledge of the following skills:Technical Expertise & User EnablementProvide expert support and guidance across Microsoft 365 (including Teams, Outlook, Excel, PowerPoint, SharePoint, OneDrive, Planner, Power Automate, Forms, Loop, OneNote and Copilot), Microsoft Endpoint Manager (SCCM/MDM), meeting room technologies, and cyber security best practices.Train and educate colleagues, promote knowledge sharing, and support adoption of digital tools and security policies.Customer Support & Stakeholder ManagementDeliver colleague-focused ICT support for over 2,000 users through face-to-face, remote, and proactive floor-walking support.Act as the primary contact for support requests, carrying out first-line diagnosis, incident resolution, escalation, and documentation.Provide support across Ofcom's UK offices and occasional assistance to co-tenants.Systems, Software & Asset ManagementInstall, configure, maintain, and troubleshoot hardware, software, mobile devices, and system updates.Manage IT assets and device records, test installations, apply patches, and coordinate software issue resolution.Application SupportSupport and maintain application services in line with agreed procedures and SLAs.Advise colleagues on approved software, licensing, and third-party applications while ensuring compliance with governance processes.Incident & Problem ManagementInvestigate, prioritise, resolve, and document incidents, including support during major incidents and security breaches.Identify root causes, work with third-party suppliers to drive resolution, implement preventative measures, and contribute to continuous service and product improvement initiatives.The skills, knowledge and experience you will need for successEvaluating Problems - Identify and solve issues by using well-thought-out strategies. Consider different angles and potential solutions to resolve concerns. An ability to recognise and escalate risks or constraints to service delivery.Trailblazing Ideas - Bring fresh perspectives through creative and original ideas that improve processes, policies, or services.Executing Plans: Take ownership of incidents, requests, and project tasks, providing timely updates with an ability to apply ITIL and project management practices to ensure smooth delivery. Can organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress. Remain flexible in the face of change, anticipating and adjusting to shifts.Harmonising Work: Work closely with subject matter experts and application owners to resolve technical issues.Articulating Ideas: Create clear, user-friendly technical content to support colleague self-service. Communicate confidently and credibly with diverse audiences, with an ability to adapt communication style to meet different user needs.Technical Knowledge & ExpertiseSupport medium-to-complex incidents, requests, and project activities.Confident use of ServiceNow or similar service/CRM systems.Understand and apply Service Management and Project Management frameworks.Refer to technical documentation and resources to assist users and resolve issues.Strong working knowledge of:Windows 11 and Microsoft 365 (including Exchange Online, Teams and CopilotActive Directory, Group Policy, Windows Server, and print server environmentsWorking knowledge of network fundamentals, including:Layer 2/3, DNS, DHCP, TCP/IP, LAN/WAN, Firewalls, switch management, Cisco technologiesAudio-Visual support including:Basic-to-intermediate understanding of AV systems such as PA systems, vision/audio mixers, interactive displays, and Teams integration for live events.Provide end-to-end support for high-profile events including Town Halls, Teams Live Events, and webinars - ensuring AV systems are set up, tested, and operated smoothly.Support event recording, live captioning, and post-event processing or publishing of event content where needed.Take ownership of your learning through tools like LinkedIn Learning and support continuous knowledge development.Show your commitment to growing and developing. Pursue opportunities to learn and add to your skillset.Qualifications and Experience (Essential)Experience in a front-line ICT support roleLevel 3 apprenticeship in ICT (e.g. Azure Cloud Support Specialist), or equivalent qualification/experience (e.g. A-levels)Full UK Driving LicenseDesirable Qualifications and CertificationsSDI Service Desk Analyst (SDA)ITIL 4/5 Foundation – IT Service ManagementCompTIA A+ (220-1201/1202)Inclusive hiring at OfcomAt Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378. As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. Whoever you are, whatever your story, you belong at Ofcom.SummaryLocation: Manchester; WarringtonType: Full time

Closing Date:04/09/2026Group:Corporate GroupManagement Level:Senior AssociateJob Type:PermanentJob Description:Please note this role will close at 00.01 on Friday 4 September so we advise making your application by midnight on Thursday 3 September. About OfcomOfcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.About the TeamData is central to Ofcom's work. We use data from a wide range of sources to understand regulated sectors and provide insight that informs critical policy, operational and regulatory decisions. As Ofcom's responsibilities continue to expand, the volume, complexity and strategic importance of data continues to grow.To support this ambition, Ofcom is investing in a modern cloud-based data platform built on Microsoft Azure and the wider Microsoft data ecosystem. We are seeking an experienced Data Solutions Architect to help shape, design and govern solutions that enable secure, scalable and self-service use of data across the organisation.The successful candidate will work closely with Data Engineers, Data Scientists, Business Analysts, Product Teams, Enterprise Architects and business stakeholders to design and deliver solutions that maximise the value of Ofcom's data assets. This role will play a key part in the adoption and maturity of Microsoft Azure, supporting data ingestion, engineering, analytics, governance and AI-enabled capabilities.Purpose and scope of the roleThe Data Solutions Architect is responsible for translating business requirements into scalable, secure and cost-effective data solutions. The role provides architectural leadership across the full data lifecycle including ingestion, transformation, storage, governance, analytics and reporting.The architect will work with the Principal Data Solution Architect to design and implementation of solutions leveraging Microsoft Fabric and associated Azure services, ensuring alignment to enterprise architecture principles, governance requirements, security controls and strategic roadmaps.The role requires strong stakeholder engagement skills, the ability to evaluate competing architectural approaches, and experience delivering enterprise data platforms that enable self-service analytics and data-driven decision making.The Data Solutions Architect will work closely with, and be guided by, the Principal Data Solutions Architect to ensure solution designs align with Ofcom’s strategic data architecture, standards and governance expectations.Key responsibilitiesArchitecture and Solution DesignTranslate business and regulatory requirements into end-to-end solution architectures.Work closely with, and be guided by, the Principal Data Solutions Architect to ensure solution designs align with Ofcom’s strategic data architecture, standards and governance expectations.Design scalable data platforms using Microsoft Fabric and Azure services.Assess options and recommend approaches based on cost, risk, complexity and value.Produce architecture artefacts, patterns and implementation of roadmaps.Microsoft Fabric LeadershipLead the rollout, adoption and optimisation of Microsoft Fabric across Ofcom.Define standards and reference architectures for OneLake, Data Factory, Data Engineering, Data Warehousing, Data Science, Power BI and governance.Establish patterns for self-service analytics and data product delivery.Support migration from legacy analytics and data platforms where appropriate.Data Platform and EngineeringPartner with Data Engineers and platform teams to design secure, resilient data pipelines.Define patterns for ingestion, transformation, ETL/ELT, metadata and master data management.Design solutions for structured, semi-structured and unstructured data.Ensure architectures support performance, scalability, recovery and supportability.Governance and SecurityEnsure solutions comply with Ofcom security, privacy and governance requirements.Promote data governance, metadata, lineage and data quality best practice.Support cataloguing and governance capabilities using Microsoft Purview and related tools.Ensure controls for data sharing, retention, access management and regulatory compliance.Stakeholder ManagementBuild relationships across ICT, DDAI, Corporate Services and regulatory groups.Facilitate architecture workshops and technical design reviews.Provide technical leadership to delivery teams including IT suppliers.Communicate technical concepts clearly to varied audiences.Continuous ImprovementMaintain awareness of Microsoft Fabric, Azure Data Services, AI and analytics developments.Identify opportunities to improve delivery, reduce technical debt and increase reuse.Support proofs of concept to validate emerging technologies and approaches.The skills, knowledge and experience you will need for successArchitectureExperience designing and delivering enterprise-scale data and analytics solutions.Experience producing architecture designs, standards, patterns and roadmaps.Strong understanding of enterprise architecture and governance.Ability to evaluate options and present recommendations to stakeholders.Understanding of AI, machine learning and advanced analytics solution patterns including responsible AI, model governance, data ethics and privacy considerations.Microsoft FabricHands-on experience designing and implementing Microsoft Fabric solutions.Experience leading or supporting enterprise Fabric rollout and adoption.Strong understanding of OneLake and Fabric workload capabilities.Experience implementing Fabric security, governance and operational practices.Experience integrating Fabric with Microsoft and Azure ecosystems.Cloud and Data TechnologiesExperience designing Azure-based data platforms.Strong understanding of warehousing, datalakes, ETL/ELT, integration, analytics and reporting patterns.Experience with Azure Data Factory, Databricks, Azure SQL, Azure Storage and related services.Experience with APIs and system integrations.Grade-Based SkillsArticulating Ideas: Ability to present technical and security concepts in layman’s terms and impart knowledge to key stakeholders and support functions.Owning Accountabilities: Working unsupervised, self-motivated, demonstrating flexibility/ adaptability and resilienceForming Relationships:An ability to build consensus between diverse and often conflicting interests, working with technical and non-technical stakeholders to achieve agreement on technical plans especially when the business need is opaque or obscureQualificationsMicrosoft Certified: Fabric Analytics Engineer Associate (preferred).Microsoft Certified: Azure Data Engineer Associate (preferred).Inclusive hiring at OfcomAt Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378. As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. Whoever you are, whatever your story, you belong at Ofcom.SummaryLocation: London; ManchesterType: Full time