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  • Telesales Operative
    Telesales Operative
    2 days ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
    Easy apply
  • Work From Home – Paid Research
    Work From Home – Paid Research
    3 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Bar Supervisor
    Bar Supervisor
    3 days ago
    Full-time
    London

    Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Bottarga, born from a series of summers spent wandering the Greek islands, the newest addition to the Pachamama Group is a love letter to their vibrant cuisine and endless love for feta cheese. As Bar Supervisor, you are responsible for the day-to-day operation, organisation and performance of the bar within your venue. The role focuses on leading the bar team, maintaining exceptional standards at all times, and managing all bar and wine-related operations, including ordering, stock control, stock counts and MarketMan administration. You act as the key operational link between the bar team, the Restaurant Manager and the Bars & Beverages team. This is a development-focused position, designed to support your growth as the business evolves. As our Bar Supervisor, we expect that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene. Our philosophy is to do it our way and make the impossible possible. For the Bar Supervisor role, we offer the following benefits and opportunities: • Attractive salary based on your skills and experience., • Full Service Charge distribution., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday for a full time employee, ensuring a balanced professional and personal life. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly – on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. As our Bar Supervisor, we hope that you will contribute to our mission of introducing exciting, diverse and playful dining concepts to the London restaurant scene. Our philosophy is to be the best, we continuously improve and never settle. If this sounds of interest to you, please send us your CV. Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

    Easy apply
  • Trainee Dental Nurse
    Trainee Dental Nurse
    19 days ago
    £12.71 hourly
    Full-time
    London

    We are recruiting on behalf of several dental practices accross London seeking a motivated and reliable Trainee Dental Nurse for an immediate start. This is an excellent opportunity to begin a career in dental nursing in a professional clinical environment, with full workplace support. Key Responsibilities • Assist the dentist during a range of clinical procedures, ensuring patient comfort and safety, • Prepare and maintain treatment rooms, including instrument decontamination and sterilisation, • Provide clear pre- and post-treatment support to patients, • Maintain accurate patient records using clinical systems, • Support patient care and wellbeing throughout appointments, • Ensure high standards of cleanliness and compliance with health and safety regulations, • Assist with appointment coordination and general administration, • Support stock control and ordering of materials Requirements • Strong communication skills and good command of English, • Basic IT skills, • Organised and able to work in a fast-paced environment, • Positive, professional attitude and willingness to learn, • Ability to work independently and as part of a team Training and Development Full training will be provided within the role. The successful candidate will be supported to work towards a recognised dental nursing qualification as part of their employment. This training pathway is designed for individuals who are not currently undertaking a dental nursing qualification.

    No experience
    Easy apply
  • Business Support Officer
    Business Support Officer
    1 month ago
    Full-time
    London

    Job Vacancy: Business Support Officer (Full-Time) Location: Cambio De Tercio Group, Spanish Restaurant, 163 Old Brompton Road, London, SW5 0LJ Position: Business Support Officer Job Type: Full-Time We are a busy and welcoming Spanish restaurant in the heart of Chelsea, looking for an organised, proactive, and reliable Business Support Officer to join our team full-time. This is an excellent opportunity for someone who enjoys working in a fast-paced hospitality environment while supporting the day-to-day business operations. Key Responsibilities • Provide administrative and operational support to management., • Handle staff scheduling, attendance records, • Maintain business records, invoices, and filing systems., • Liaise with suppliers and coordinate stock orders., • Respond to emails, telephone enquiries, and customer correspondence., • Support compliance with health & safety and food hygiene regulations., • Prepare reports and assist with business planning and operational improvements., • Carry out general office duties to ensure the smooth running of the business. Requirements • Previous experience in an administrative or business support role., • Excellent organisational and time management skills., • Strong communication skills in English (Spanish is an advantage but not essential)., • Good IT skills, including Microsoft Office (Word, Excel, Outlook)., • Ability to work independently and as part of a team., • Attention to detail and a professional approach., • Experience within the hospitality or restaurant industry is desirable. What We Offer • Full-time permanent position., • Competitive salary (depending on experience)., • Friendly and supportive working environment., • Opportunities for professional development., • Staff meals and employee discounts. If you are organised, motivated, and enjoy supporting a successful restaurant business, we would love to hear from you. To apply, please send your CV and a brief cover letter.

    Immediate start!
    Easy apply
  • Office Administrator
    Office Administrator
    2 months ago
    £20000–£25000 yearly
    Full-time
    Perivale

    Job Description: The client is looking for an experienced Office Administrator to join this new start-up based in Perivale. As the Office Administrator, your responsibilities will include providing vital support for the management team, arranging meetings and interviews, Maintain electronic files in accordance with procedures. Key Responsibilities • Acting as a first point of contact: dealing with correspondence and phone calls., • Managing diaries and organising meetings and appointments., • Booking and arranging travel, transport and accommodation., • Organising events and conferences., • Reminding the manager/executive of important tasks and deadlines., • Typing, compiling, and preparing reports, presentations and correspondence., • Managing databases and filing systems., • Implementing and maintaining procedures/administrative systems., • exceptional written and oral communication skills, • Excellent organisational skills, • Excellent word processing and IT skills, including knowledge of a range of Microsoft packages, • The ability to work under pressure and to tight deadlines, • Excellent organisational and time management skills, • The ability to research, digest, analyse and present material clearly and concisely, • Excellent interpersonal skills, • The ability to work on your own initiative, • Honesty and reliability, • Attention to detail, • Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines, • discretion and an understanding of confidentiality issues. Qualifications / Experience • GCSE English and mathematics (or equivalent), • Must have excellent knowledge and command over MS Office suite Advantageous • Office 365, Excel, MS Teams, SharePoint

    Immediate start!
    Easy apply

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