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A place to create moments that matterSalary: £38,497 per annum (including car allowance)Location: Stockton, Hybrid with travel around your patch (Stockton & North Yorkshire) to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.Its this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be.About the roleAlways motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers.Youll be a visible presence in your patch, ensuring tenancies are well managed and supported. Moving into a new home is an exciting life moment, and youll play a key role in shaping a positive customer experience from the very start.When things dont go to plan, youll be there to make a difference. Working alongside customers, youll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home.Building positive relationships is at the heart of what you do. Youll see the person behind the process, tailoring your approach to individual needs and vulnerabilities. Whether supporting customers with their rent, addressing anti-social behaviour with partner agencies, or resolving concerns, youll focus on fair, human solutions that deliver the best outcomes.Youll handle challenges with care and confidence, aiming to resolve issues early and positively. Legal action is always a last resort, used only when absolutely necessary, because your priority is helping customers stay in their homes.Everything you do will be guided by a simple principle: housing is human , and every decision should reflect that.Strong communication is key. Youll build effective relationships with colleagues and external partners, working collaboratively to support customers and communities to thrive, making moments that matter every day.SalaryThe Housing Partner (Housing Officer) role offers a salary of £37,247 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, well support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.Youll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.About youYoull need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or youd be willing to work towards it. Youll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As youll be travelling across our Accent sites and estates, youll need a full UK driving license and access to a vehicle.The successful applicant will be subject to pre-employment checks, such as DBS and social media screening , before an offer is confirmed.Housing Partner (Housing Officer) InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to ConnectA Teams interview with the hiring manager. Youll learn more about the role and team, and well get to know you your experience, goals, and what you bring.Planned date: 18th August via TeamsStage 2: A Place to Show Your StrengthsA behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.Planned date: 24th August at our Stockton office.We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step.A place to build a futureWeve got big ambitions and were looking for people who want to grow with us. Here, youll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, heres what you can look forward to:Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance.Career development From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more well help you grow and succeed.This is more than a job its a place where you can make an impact, feel valued, and be rewarded for what you do .Were Committed to InclusionWe believe diversity makes us stronger and were committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know well make it happen.Because this isnt just a workplace its a place to belong .Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If youre looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.REF-230 085TPBN1_UKTJ