51 Best hotel customer service Jobs in Chester (August 2026)

Group Estates Manager- The Venues Collection

2 days ago

Chester

Group Estates Manager - The Venues Collection | Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. Overall Purpose of the Role To enhance the customer experience and reputation of The Venues Collection by effectively managing the Estates Team, Equipment, Resources and Third-Party Suppliers to ensure that Estates Operations are conducted in accordance with all Statutory Requirements, Company Policies and Health & Safety Procedures. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Group Estates Manager - The Role • To promote a safety culture and ensure the Estates Team and Third-Party Contractors are aware of and operate in accordance with Company Safety & Environmental Procedures at all times., • To ensure the delivery and quality of Estates Operations, are conducted in line with Company Policies, Procedures and External Accreditations e.g. ISOQAR, NICEIC, REFCOM, GasSafe., • To develop the competencies within the Estates Team to increase the ability of the Team to Self-Deliver Maintenance and Repair Operations. Each venue to have a preventative maintenance plan in place., • To develop the Estates Team Procedures, Processes and Documentation and to improve the efficiency of the team and improve reporting, record keeping and safety performance., • To develop an Estates Documentation Library to ensure inspection, maintenance and repair records are readily available for verification and audit purposes., • To Manage the Estates Team and Third-Party Contractors to ensure Estates Team Operations are performed to a consistent high quality across the Venues Collection., • To ensure all inspection, maintenance and repair operations are completed and reports submitted within the stipulated time scales., • To ensure asset lists and maintenance plans for the Venues Collection are kept up to date and reviewed to ensure maintenance of assets is done efficiently., • To manage & analyse the CAFM/PPM system data to optimise the efficiency of the FM operation., • To produce a monthly report to the Managing Director outlining performance of the Estates Team and Third-Party Contractors., • To ensure that all accidents and incidents are correctly reported and recorded on AIR3 in a timely manner., • To ensure the Estates Team Operations continually improves in all areas of the operation - Quality, Cost, Delivery & Safety., • To work flexibly and attend management and site meetings, training courses & networking events as required., • To manage the condition and security of any site and assets that are no longer trading., • To comply with any reasonable requests made by your Line Manager., • To assist with the capital expenditure programme when required., • To champion CSR for The Venue Collection and support sites where needed. What we're looking for • An enthusiastic individual with a drive & passion for leading within a Hard Services environment., • Full time served City and Guilds Mechanical or Electrical apprenticeship., • Good technical understanding of Mechanical and Electrical systems including PPM, Reactive Maintenance and Fault Rectification., • Able to assist the Estates Team with a hands-on approach when required., • An outstanding communicator, able to liaise confidently with colleagues and lead, engage & develop team members., • Knowledge & experience of developing and implementing results orientated Hard Services strategies., • Experience of working within and supervising a Workplace Safety Management System., • Hold NEBOSH General Certificate and/or NEBOSH Construction Certificate., • Technical Member of IOSH (TechIOSH), • Good numeracy skills with the ability to analyse & interpret Management data., • Able to work flexibly in line with business requirements including attending off site meetings and internal and external networking events as appropriate., • Use a range of communication skills and techniques to promote collaboration, build relationships and act tenaciously in challenging situations to achieve agreeable outcomes., • Manage change and improvement to support the contracts and the wider business and promote the sharing of ideas and best practice across the portfolio., • Monitor and optimise Estates Team performance with the resilience and flexibility to work at pace and adapt to change quickly to business needs., • Project and Life Cycle Management experience, • NEBOSH Diploma in Health & Safety or willing to work towards, • Experience of Project tendering and qualified to Prince 2 or equivalent standard., • Financially astute and experienced in managing budgets., • Knowledge & experience of delivering year on year improvements in service delivery., • Experienced in the management of H&S systems., • Hold evidence of outstanding achievement in an 'Asset Management/Safety Critical' environment., • Manage the delivery of an outstanding service, retain clients and consumers and develop new business., • Develop medium term plans for a specific team, within the close parameters of the Venues Collection strategy. What you'll get in return • Competitive salary with bonus and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Private Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/2407/439500/52445042/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

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