BBC OPERATIONS ENGINEER
7 days ago
Glasgow
BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID \n My client, the BBC, is seeking an experienced Operations Engineer to join their Digital 24/7 Operations team. This is a hybrid contract role with candidates required onsite 4 days every 5 weeks at either the Glasgow (G51 1DA) or Manchester (M50 2EQ) location. The contract runs until 31/03/2027 and is paying £450 per day inside IR35. \n As a member of the 24/7 Operations team, you will be responsible for supporting critical BBC digital services including News, Sport, Weather, iPlayer, Sounds and other high-profile online platforms. You will play a key role in identifying, managing and resolving operational incidents across both AWS and on-premise environments. \n Responsibilities: \n\n • Provide operational support across AWS and on-premise platforms on a 24/7 shift rota.\n, • Use monitoring and diagnostic tools to investigate and resolve service impacting incidents.\n, • Manage incidents from initial logging through to resolution while adhering to SLA requirements.\n, • Accurately document incidents and investigation activities in line with ITIL best practice.\n, • Communicate technical issues effectively to both technical and non-technical stakeholders. \n, • Support service improvements through documentation, process enhancement and operational development initiatives. \n, • Ensure effective handover of incidents and operational activities between shifts.\n\n Key Skills & Experience: \n\n • Experience within a 1st and/or 2nd Line Support environment.\n, • Strong AWS operational support experience.\n, • Experience using Jira.(Client requirement).\n, • Knowledge of Networking and IP Networking concepts.\n, • Linux command line experience.\n, • Experience managing and prioritising incidents within an operational environment.\n, • Knowledge of ITIL processes and best practice.\n, • Strong problem-solving and stakeholder management skills.\n\n Desirable Experience: \n\n • Experience with monitoring and diagnostic tools such as CloudWatch, Splunk or Grafana.\n, • Knowledge of web architecture and CDNs.\n, • VMware or other on-premise infrastructure experience.\n\n BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID