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  • Duty Manager
    Duty Manager
    1 day ago
    £14.41 yearly
    Part-time
    Edinburgh

    Job Ref: 13470 Branch: Apex Grassmarket Hotel- Edinburgh Location: Apex Grassmarket Hotel , Edinburgh Salary/Benefits: £14.41 per hour plus excellent company benefits and perks Contract type: Permanent Hours: Part Time Hours per week: 24 Posted date: 21/08/2026 Closing date: 02/10/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Duty Manager in . From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include: • Be present in lobby and reception during peak times and support your team, • Promote selling culture amongst the FO team, review results daily, • Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks, • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues, • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly., • Ensure all pre- and post stay communication is sent to applicable guests, • Ensure compliance with all Apex financial, privacy, data security and H&S procedures, • Maintain correct records & communications so they can be tracked effectively, • Proactively manage poor performance and act as a role model for your team, • Liase with Housekeeping management on daily basis to ensure outstanding guest experience, • Plan and communicate VIP arrivals to hotel team, • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action. About You: As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • Already have hotel front office experience or have worked at a supervisory or management level. Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested,Click apply. We look forward to hearing from you. About Apex Grassmarket Hotel Located in the heart of Old Town Edinburgh, this contemporary hotel is surrounded by culture. With Fantastic views of Edinburgh Castle views from the hotel, it is a few minutes walk from the Royal Mile and the National Museum of Scotland. The Apex Grassmarket Hotel has 169 bedrooms and has Deluxe Rooms which feature castle views and outdoor balconies. With seasonally rotating menus, the restaurant attracts locals and guests alike. Open for lunch and dinner in the shadow of Edinburgh Castle, the restaurant's menu riffs on Scottish classics with creative twists.

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  • People Advisor
    People Advisor
    4 days ago
    £36000–£38000 yearly
    Full-time
    Edinburgh

    Job Ref: 13437 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: Monday to Friday, 9am - 5.30pm Hours per week: 40 Hours per week Posted date: 11/08/2026 Closing date: 22/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a People Advisor in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: We are looking for an experienced People Operations Advisor specialising in Employee Relations activities. You'll work in partnership with our operational and Head Office managers providing pragmatic advice on all aspects of employee relations activities. You'll report to the Senior People Operations Business Partner and collaborate closely with the People Operations Business Partner team in providing a proactive and best in class service to our internal customers across the business. You'll demonstrate best in class Employee Relations knowledge, and enhance our people experience through our culture of Be Yourself Here, along with Apex's purpose, values, and objectives. This role forms part of our wider People & Culture team and is based in our London Hotels, with hybrid working, travel to our hotels in Bath and Newbury and possible UK travel to support onsite to support casework as and when required. The main responsibilities of the People Operations Advisor are: • Providing professional advice and support to employees and managers on the application and interpretation of people processes and procedures, ensuring a fair and equitable approach., • Advising on Employee Relations issues, ensuring that cases are well managed, handled swiftly, effectively and in line with organisational policy and legal requirements. Such as Investigations, Disciplinary processes, Absence management, Probation, Flexible working requests and Performance Management., • Advising managers at all levels; coaching, mentoring, and supporting them in the pursuit of proactive and effective people management., • Support the proactive management of health and wellbeing, working with managers to draft and request Occupational Health or GP reports., • Manage the centralised inbox, allocating tasks, responding to basic enquiries with a critical insight knowing which issues need to be a priority along with management of people data including employee files, ensuring compliance with legislation and internal policies. About you This is an exciting opportunity for someone who has experience of working in a fast-paced, agile environment, balancing a varied and high-volume employee relations cases. You will have strong problem-solving skill set and a proactive approach with a great attention to detail and an outstanding service delivery mindset. The following range of characteristics and competencies are required/sought: • CIPD Level 3 or above is desirable., • Ability to build relationships at all levels and provide feedback to a variety of stakeholders., • Understanding of HR issues including Employee Relations and employment legislation, • Experience in interpreting and advising on HR Policies such as Disciplinary, Grievance, Capability, Absence Management and family leave., • Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders., • Confident in challenging the status quo, with the ability to coach and influence., • Proficient in various IT systems including Excel, PowerPoint, Word, Outlook, MS Teams with a positive approach to using systems and technology. You'll work with great people, enjoy your time at work, develop new networks, and skills, and of course you'll also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

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  • Head of Revenue Management
    Head of Revenue Management
    5 days ago
    £50000–£60000 yearly
    Full-time
    Edinburgh

    Job Ref: 13359 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 20/07/2026 Closing date: 31/08/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Head of Revenue Management in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: The Head of Revenue Management is responsible for leading the revenue strategy for Apex Hotels across all properties, driving optimal performance across rooms and non-rooms revenue streams. This role ensures that pricing, forecasting, distribution, and inventory decisions maximise total revenue and profitability while supporting the Apex brand, guest experience, and commercial objectives. As a senior leader within the commercial function, the Head of Revenue Management will shape the group's revenue culture, embed data-driven decision-making, and work closely with Sales, Marketing, Operations, and Finance to deliver sustainable growth. Joining the dedicated Revenue Team, you will take responsibility for: • Develop and deliver the overall revenue strategy across rooms, M&E, F&B, spa, and ancillary revenue streams to maximise profitability and market share., • Lead revenue optimisation through analysis of market trends, demand patterns, competitor activity, and dynamic pricing strategies., • Own the annual budgeting, forecasting, and revenue planning process, ensuring alignment with business objectives., • Identify and implement revenue growth opportunities through segmentation, pricing, inventory management, channel mix, and product optimisation., • Oversee pricing, inventory, distribution, and yield management strategies to drive RevPAR, TRevPAR, and overall commercial performance., • Lead and optimise distribution across direct, OTA, GDS, corporate, and wholesale channels while reducing acquisition costs and increasing direct bookings., • Drive non-rooms revenue performance by developing commercial strategies for M&E, F&B, spa, events, and ancillary services., • Champion the use of revenue management systems, business intelligence tools, and analytics to support data-driven decision making., • Monitor and report on key commercial KPIs, providing actionable insights and leading performance improvement initiatives across the portfolio., • Provide strategic leadership, coaching, and development to the revenue team, fostering a culture of commercial excellence and continuous improvement. About you: You will have a real passion for revenue management across different business segments. You will possess strategic, commercial skills, with previous experience in a senior revenue management role, together with: • Strong leadership and stakeholder management skills., • Proven technical and commercial experience in multi-property revenue management within a hotel group., • Excellent communication, negotiation, and presentation abilities., • Proficiency in business analysis and data-driven decision-making., • Ability to think strategically while managing operational detail, providing commercial insights and analysis You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday.

    Easy apply
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