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Job Description:Leonardo has an exciting and immediate vacancy for a Chief Systems Engineer, someone with a passion for contributing to the UK's Defence Industry and making impactful change.We are recruiting for a Chief Systems Engineer with experience of guiding large teams and has a passion for Systems Engineering and can impart their knowledge and experience on to others.What we build is exciting, interesting, challenging and complex. A diverse product portfolio of technologies, with each programme at a different stage in its development lifecycle. Given this complexity, it requires each programme to connect with the "Art of Systems Engineering" to ensure we are doing the right activities at the right time.Based on a hybrid basis, at our purpose-built site in the beautiful city of Southampton.What you'll doThe Chief Systems Engineer acts as the focal point for Systems Engineering Governance and ensures our Systems Engineering capability trends in a positive direction. The role will provide a clear point of contact on Systems Engineering capability for the Business Area Head of Engineering Projects, Chief Engineer and will report to the Line of Business Head of Systems Engineering.The focus of this role is to provide direction, guidance and expertise to ensure:Our systems engineering team assess the problem completelyOur teams reuse techniques and artefacts across the portfolio of projectsOur teams manage complexity through architecting our systems wellOur teams predict and mitigate emergent behaviours when operating at a system or integrated systems levelOur projects create and enact the correct verification and validation strategyTo be successful you will demonstrate passion for your trade by instilling a systems-thinking approach based on experience forming and leading high performing teams. Using your skills as an influencer, you will thrive in dynamic environments, with the ability to make decisions quickly under pressure and set a clear technical vision for the team on Systems Engineering methodologies.Given the extensive people engagement nature of the work an on-site presence will be essential, but we are able to offer custom working that allows for a combination of home and on-site working i.e. flexible working delivering effective results.Day to day duties include;Influence the development of Engineering artefacts, their technical direction and ultimately stakeholder satisfactionYou will work across a highly demanding and complex area of the business, immersed in full-scale development programmes spanning the breadth of the engineering lifecycle across the Airborne Comms and Naval Information, Communication System (ICS) teamsAct as the focal point for systems engineering governance, supporting Lifecycle Management (LCM) activitiesProvide expertise and guidance to ensure our engineers understand the problem completely and stakeholder needs through effective coaching on Systems Engineering practices (early and later lifecycle stages)Ensure the appropriate level of concepting, modelling and simulation techniques are used across the lifecycle to inform architectures and solution optionsInfluence whole life design considerations relating to Safety, Security, Manufacture, Test, Supportability, Through Life Support in line with company processesSupport quarterly threat and mitigation reviews across the Business Area's on project status and enabling initiatives (e.g. capability, capacity, competency)Represent Leonardo within Systems Engineering bodies and groups of interest, such as INCOSEIdentify trends across the Business Area's, capturing and sharing lessons learned to improve the quality and efficiency of future workPromote an agile mind-set to systems engineering, building a culture of experimentation and failing fastCollaborate with your peers in similar roles across the UK to promote a culture of continual learning and improvement, acting as a change agent for systems engineeringWhat you'll bringYou will Ideally already be in Chief Systems Engineer role or a Lead Engineer looking for the next opportunity. We are looking for a systems thinker, someone with:Experience in applying governance and guidance on Systems Engineering LCM processExperience working in Integrated Project Teams delivering Engineering artefacts successfullyExperience in eliciting stakeholder expectationsExperience in creating and defining architecturesExperience in managing and collaborating with internal/external stakeholdersProven leadership and decision-making skills in a high complexity, dynamic environment at a senior levelExcellent communication and interpersonal skills, proven ability to build trust and respect at different levels (An effective influencer)Experience of integration, with an understanding of the resultant issues, cost and schedule implications, and potential mitigationsMotivation, tenacity and determination, with a desire to deliver outputs and resultsThe following experience/skills are very desirable;Experience with Model Based Systems Engineering tools and methodologiesExperience working on largescale Systems Integration programmes, having managed issues associated with cost, schedule & quality implicationsDomain experience any of the following specialisms; Telecommunications, RF, Electronic Warfare, Electro-Optics, Air/Land/Sea sub-system Platform Integration, Data Distribution Services, Sensor Fusion, AI/Machine LearningPractitioner level ability using Model Driven Engineering tool e.g. Cameo Systems Modeler, Matlab, Simulink, DOORS (classic), PolarionThis is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.Security ClearanceThis role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit:Salary - £80k to £95kLeonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.Why join usAt Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive.Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).Rewarding Performance : All employees at management level and below are eligible for our bonus scheme.Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning.Refer a friend: Receive a financial reward through our referral programme.Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now!Primary Location:GB - SouthamptonContract Type:PermanentHybrid Working:HybridTPBN1_UKTJ

Why work for us? \n We're more than just tools and we offer more than just a job. We've been family run since day one so working at Draper Tools is about being a part of the extended Draper family - a family that is rich in history, heritage and continued success. \n We know our people make our company what it is and our teams are passionate about new ideas, new ways of working and continuous improvement, so we work hard to make sure each person has the tools they need to thrive and succeed. \n The Role \n Our IT department sits at the heart of an ambitious digital transformation programme, driving system modernisation and operational improvements across the whole business so we are looking to grow our team to help us with this journey. \n We are looking for an experienced Senior Business Analyst to join us and play a central role in shaping how Draper Tools operates in the future. This is a high-impact, autonomous position for someone who is comfortable moving between discovery, design and delivery in short cycles rather than waiting for everything to be perfect before progress is made. We don't follow a rigid methodology, but we do expect work to move at pace, adapt as understanding develops, and deliver value incrementally rather than all at once. \n This role will work closely with our own in-house development team, but you will be trusted to take full ownership of significant pieces of work, and you will have direct visibility of the outcomes your work creates. \n Due to the close working relationships you will need to form with stakeholders across the business, there will be a requirement to be based at our Head Office in Chandlers Ford full time, with some flexibility to work remotely on occasion. \n Job Opportunity\n Working as our Senior Business Analyst your role will include: \n\n • Leading business analysis activities across multiple departments, ensuring you're building understanding progressively, rather than waiting for a complete picture before moving forward.\n, • Engaging stakeholders at all levels through interviews, workshops and informal conversations, and building trusted relationships across departments quickly.\n, • Identifying inefficiencies, manual workarounds and opportunities for improvement, bringing findings back to the team quickly so that decisions can be made and work can progress.\n, • Developing and refining process models collaboratively, revisiting and updating them as understanding evolves throughout delivery rather than treating them as fixed upfront artefacts.\n, • Producing documentation that is fit for purpose and proportionate to the task - clear and well-structured, but not over-engineered for its own sake.\n, • Maintain a living library of process and requirements documentation that is updated as work progresses and systems evolve, rather than left to go stale post-delivery.\n, • Define acceptance criteria in close collaboration with the development team, supporting testing and validation throughout the delivery cycle rather than only at the end.\n, • Keeping stakeholders informed and engaged throughout delivery and keep feedback continuous so there are no unexpected surprises.\n, • Effectively managing priorities, ensuring work continues to move forward and make good progress.\n, • Proactively identifying manual, repetitive or time-intensive processes across the business that are strong candidates for automation or AI-assisted improvement.\n, • Working with the development team and relevant vendors to define requirements for automation solutions, including workflow automation, RPA (Robotic Process Automation) and AI-driven tooling.\n, • Ensuring that automation and AI initiatives are grounded in a clear understanding of the underlying business process, avoiding the risk of automating a broken process rather than fixing it first.\n\n \n Essential Skills\n\n • Proven experience as a Senior Business Analyst or Business Analyst in a similarly complex, multi-department environment.\n, • Demonstrable track record of independently leading analysis and requirements work on technology-enabled change projects.\n, • Excellent written and verbal communication skills, with the ability to produce documentation that is clear, structured and appropriate for the audience.\n, • Strong facilitation skills - comfortable leading workshops, stakeholder interviews and discovery sessions.\n, • Experience mapping business processes using standard notation (e.g. flowcharts, swimlane diagrams, BPMN or equivalent) and producing detailed functional documentation.\n, • Ability to work across a wide range of business functions including sales, supply chain, finance and customer services.\n, • Confident challenging stakeholders respectfully and finding consensus between competing viewpoints.\n, • High degree of self-sufficiency - able to manage your own workload, prioritise effectively and deliver to deadlines without close supervision.\n, • Experience working across a mixed technology landscape, including legacy systems and modern cloud-based platforms, with an understanding of how the two interact and the constraints each can present would be beneficial.\n, • Ability to assess the feasibility and business case for AI or automation initiatives, including an understanding of data quality requirements and change management implications would be beneficial.\n\n \n \n \n

We are looking for an exceptionally talented Senior Delivery Manager or Programme Manager with a strong background in digital transformation delivery, someone who thrives at the intersection of people, process, and technology, and who knows how to bring order to complexity without losing the human touch. \n \n You will own end-to-end delivery across a portfolio of client engagements, steering cross-functional teams and workstreams through ambiguity to consistently deliver exceptional outcomes. You will be the connective tissue between strategy and execution, translating client goals into clear delivery structures, managing risk proactively, and building the kind of trusted relationships that make clients want to work with us again and again. \n \n No two engagements look the same at Etch. On some you will be running a tight delivery rhythm alongside a dedicated Product Owner and BA. On others you will need to flex into those spaces yourself, owning a backlog, shaping requirements, or helping a client get clear on priorities. You are comfortable with that ambiguity and see it as a feature, not a bug. \n \n And it is not all flagship transformation. Alongside the large change programmes, you will also keep smaller BAU and project workstreams moving, holding lighter-touch delivery cadences and looking after the day-to-day so nothing slips. The role spans the full spectrum, from the marquee programmes to the steady support work that keeps clients confident. \n \n We are at an exciting inflection point where AI is fundamentally changing how great delivery looks, and this role is central to how Etch leads that change. We want someone who does not just have an opinion on AI but is already living it, using it daily to run smarter programmes, surface risks earlier, accelerate decision-making, and free their teams up to do their best thinking. If you are actively reshaping how you work with AI and want the space to bring that into a client environment, this is the role for you. \n \n Salary: £60,000 - £75,000 DOE \n Location: Hybrid, 2 days a week in our Southampton office. \n Travel: Occasional travel to UK client sites as engagements require. \n Responsibilites\n\n • Own end-to-end delivery of the programmes and workstreams on your engagements, ensuring on-time, on-budget, and on-quality outcomes across both large transformation programmes and smaller BAU and project work.\n, • Define and manage delivery frameworks, governance structures, and reporting cadences appropriate to each engagement, from agile sprints to programme-level steering.\n, • Act as a senior delivery contact for clients, working alongside the Principal Consultant or account lead who owns the overall relationship — building trust with senior stakeholders and C-suite sponsors through the quality of what you deliver.\n, • Lead and mentor the delivery team, fostering a high-performance, collaborative delivery culture where people are supported to grow and do their best work.\n, • Proactively identify, manage, and escalate risks, issues, and dependencies, keeping clients informed and confident throughout.\n, • Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing.\n, • Support account growth by flagging follow-on opportunities to account leads, contributing to proposals, and demonstrating consistent delivery excellence.\n, • Lead Etch's AI-augmented delivery approach, bringing hands-on experimentation and a clear point of view on how AI tooling can make programmes smarter, faster, and more transparent for clients.\n, • Champion continuous improvement of Etch's delivery practice, refining tools, templates, and ways of working to raise the bar across the team.\n, • Participate in Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant.\n\n Person Specification\n\n • 6 to 10 years of experience in programme or senior project delivery, ideally within a consulting, agency, or digital transformation environment.\n, • Proven track record of delivering large-scale, multi-workstream digital programmes from discovery through to live, on time and within budget — and equally comfortable running smaller BAU and project workstreams alongside them.\n, • Strong command of both agile and structured delivery methodologies (Scrum, SAFe, PRINCE2, MSP or equivalent) and the judgement to know when to apply what.\n, • Exceptional stakeholder management skills, equally comfortable in a client workshop, an exec steering committee, or a team retrospective.\n, • Experience managing and growing delivery teams, with a coaching mindset and a genuine interest in people development.\n, • Commercial awareness, able to manage programme financials, forecast resource needs, and contribute to commercial conversations.\n, • A natural problem-solver who brings calm, clarity, and structure when things get complicated.\n, • Genuine curiosity about AI and its practical application in delivery contexts. We are not looking for a theorist; we want someone who has hands-on experience using AI tools to improve how they work, whether that is in planning, status reporting, risk identification, or team productivity.\n, • Passion for digital, customer experience, or marketing technology is a strong advantage. You don't need to be the expert, but you should be genuinely curious.\n, • Comfortable wearing multiple hats depending on the engagement, stepping into product ownership, backlog management, or BA-style discovery work when the situation calls for it.\n, • Experience delivering in regulated or financial services environments is a plus (much of our work sits in FS and other regulated sectors), though not essential.\n\n \n Working at Etch\n At Etch, we're defining a better way to work, live and play. Here, every day is an opportunity, an opportunity to write your own story. A story of growth, of pride, of fun and of doing incredible things. Working at Etch is about your own personal journey. We've created an environment that allows you to become the best version of yourself, at work, at home, and in life. For more information about life at Etch, our culture, and to find out what values we look for in each applicant, head over to our careers page. \n Benefits\n At Etch you're well looked after. From your health and wellbeing to your personal development and finances, we provide more than your statutory benefits. We've created a working culture that not only works for you, but one that gives you the best opportunity to thrive. For more information on our latest company benefits, visit our careers page. \n Equal Opportunities\n We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Business Systems Manager \n Southampton | Hybrid \n c£50,000 + car allowance \n Retail & Hospitality \n \n If you are someone who looks at an operational process and thinks \n "there must be a better way of doing this", \n this could be a very interesting opportunity. \n \n Are you an operationally minded systems professional who enjoys making technology work better for people? \n Are you looking to join a growing and successful business? \n Are you hungry for a role where you can make a real impact? \n \n We are working with a successful and growing business within the Retail and Hospitality sector who are looking for a Business Systems Manager to take responsibility for the systems that support their operational estate. You will sit at the heart of the operation, acting as the link between operational teams, internal stakeholders and external technology suppliers. The business uses a wide range of operational systems, from internal systems through to CRM through to access control, CCTV and everything in between. \n \n You will be responsible for understanding how these systems work within the operation, identifying opportunities to simplify, automate or improve processes, and then working with suppliers and internal teams to make those improvements happen. This will include supporting new system implementations, coordinating testing and go-live, resolving issues and creating user guides \n \n The role will suit someone who combines a good technical understanding with strong operational and people skills. You don't need to be an technology specialist, but you will need to be comfortable talking to technology suppliers, understanding technical requirements and translating operational needs into clear briefs and solutions. \n \n With a mix of head office and site-based working, this is an excellent opportunity for someone from a multi-site hospitality, leisure, retail or similar operational environment who has developed a strong interest in systems, technology and continuous improvement. If you are someone who looks at an operational process and thinks "there must be a better way of doing this", this could be a very interesting opportunity.

Our client is a leading global infrastructure organisation operating across multiple locations and complex operational environments. They are seeking an experienced Head of Digital Infrastructure & Information Security to lead the technology teams, platforms and partners responsible for secure, resilient and modern digital services. This is a senior leadership role combining operational accountability with transformation delivery. You will oversee infrastructure, cloud, networks, end-user technology, service operations and information security, ensuring technology services are secure, reliable and aligned to business needs. • Lead the digital infrastructure strategy across cloud, networks, identity, workplace technology and service operations., • Own information security operations, cyber governance, risk management, vulnerability management and incident response., • Ensure technology services are secure, resilient, scalable and fit for future business requirements., • Drive improvements in digital workplace experience, automation, self-service and operational efficiency., • Lead technology resilience, disaster recovery and recovery planning., • Manage strategic suppliers, budgets, contracts and investment priorities., • Build high-performing teams and establish strong governance, accountability and continuous improvement. You will be an experienced technology leader with a strong background in infrastructure and information security within complex, distributed environments. • Proven leadership experience across infrastructure, cloud, networks, service operations and cyber security., • Strong understanding of security governance, technology risk, resilience and compliance., • Experience managing suppliers, budgets and transformation programmes., • The ability to translate complex technology challenges into clear business outcomes., • Experience leading teams through change and building effective operating models. This is an opportunity to shape the digital and security agenda of a global infrastructure organisation, strengthening resilience, enabling innovation and delivering the secure technology foundations that support critical operations worldwide. #J-18808-Ljbffr

Ventula Consulting is seeking a Head of Digital Infrastructure and Information Security in Southampton for a hybrid role. You will lead the technology teams, oversee cloud, networks, identity, workplace tech and information security to deliver secure, resilient digital services across a global operation. Candidates will have senior leadership experience in complex environments, strong governance and risk management capabilities, and a proven ability to translate technical challenges into #J-18808-Ljbffr

Business Development Manager - ERP/HCM SaaS/IT & Professional Services Location: UK, Remote Salary £70-80,000 basic, Car Allowance & excellent OTE My client are a leading Business Transformation Consultancy with a 15-year track record of delivering award-winning change across the UK public sector, nonprofit, and mid-market organisations, specialising in Finance, HR and Digital Transformation, combining deep sector expertise, cutting-edge SaaS technology (ERP, HCM, Financials), and proprietary IP such as our BTaaS (Business Transformation as a Service) model and industry accelerators for Public Sector, Non-Profit & Commercial organisations head quartered in the UK. They are hiring a hunter-minded, high-performing Sales Executive to join their growing commercial team and lead new business acquisition across the UK Public Sector and Nonprofit markets, selling ERP SaaS (e.g. UNIT4, Proactis, Heycentric) and transformation consulting services, creating strategic value for mid-tier organisations under pressure to modernise. Key Responsibilities: • Identify and cultivate new business opportunities within their target Markets leveraging your industry expertise and network., • Develop and maintain strong relationships with key stakeholders, understanding their unique challenges and needs., • Collaborate with internal teams to tailor solutions that address the specific requirements of clients., • Drive the sales process from lead generation to closure, ensuring a seamless experience for our clients.Stay informed about industry trends and market developments Key Skills: • 5+ years' experience in B2B new business sales of ERP, HCM, or Financial SaaS/consulting, • Proven track record selling to the UK Public Sector or Nonprofit organisations, • Expertise in complex, consultative solution selling and multi-year transformation programmes., • Ability to manage a full sales cycle: from prospecting to close., • Comfortable with targeting quotas and working independently in a remote setting. JBRP1_UKTJ

Business Support ManagerSouthampton | Hybridc£50,000 + car allowanceRetail & Hospitality If you are someone who looks at an operational process and thinks "there must be a better way of doing this", this could be a very interesting opportunity. Are you an operationally minded systems professional who enjoys making technology work better for people?Are you looking to join a growing and successful business?Are you hungry for a role where you can make a real impact? We are working with a successful and growing business within the Retail and Hospitality sector who are looking for a Business Systems Manager to take responsibility for the systems that support their operational estate. You will sit at the heart of the operation, acting as the link between operational teams, internal stakeholders and external technology suppliers. The business uses a wide range of operational systems, from internal systems through to CRM through to access control, CCTV and everything in between. You will be responsible for understanding how these systems work within the operation, identifying opportunities to simplify, automate or improve processes, and then working with suppliers and internal teams to make those improvements happen. This will include supporting new system implementations, coordinating testing and go-live, resolving issues and creating user guides The role will suit someone who combines a good technical understanding with strong operational and people skills. You dont need to be an technology specialist, but you will need to be comfortable talking to technology suppliers, understanding technical requirements and translating operational needs into clear briefs and solutions. With a mix of head office and site-based working, this is an excellent opportunity for someone from a multi-site hospitality, leisure, retail or similar operational environment who has developed a strong interest in systems, technology and continuous improvement. If you are someone who looks at an operational process and thinks "there must be a better way of doing this", this could be a very interesting opportunity.

Head of Membership 12 Month Fixed-Term Contract Home-based (UK) About Us Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight during the First World War, we have over a century of experience providing the very best care and support. Since then, weve supported tens of thousands of vision-impaired veterans, helping them regain their independence and providing the tools, skills and confidence they need to lead fulfilling, active lives. Were one transformational team that believes every vision-impaired veteran should be able to lead the life they choose. We are now looking for a Head of Membership to join us on a full-time, 12 month fixed-term contract basis, working 35 hours per week. The Benefits • Salary of £74,000 per annum, • Generous annual leave with the option to buy additional days, • Pension scheme with generous employer contributions, • Access to legal services and mental health support, • Employee Assistance Programme, • Home-working allowance, • Professional and personal development, • Life assurance, • Enhanced pay This is a rewarding opportunity for a senior membership, customer experience or community engagement leader with strategic-level expertise to join our mission-driven charity. By joining us, you'll become part of an organisation that changes the lives of vision-impaired veterans across the length and breadth of the country. This is a transformational role where every improvement you make will enable more veterans to be supported, to live independently and to lead the lives they choose. Whats more, we'll empower you to lead with confidence and play a key role in helping shape our future, whilst continuing to grow as a leader, make a meaningful difference and maintain your career track. So, if you're looking for a rewarding senior leadership role where your work will have a lasting impact, read on and apply today. The Role As Head of Membership, you will lead the development and transformation of our membership function, ensuring an outstanding experience for members is delivered in line with our strategic objectives. You will develop and deliver our membership strategy and operating model, leading initiatives that strengthen member engagement, retention and growth. Championing a member-centric approach, you will ensure our services, communications and engagement programmes continue to evolve to meet member needs and organisational priorities. Working collaboratively across the organisation, you will oversee membership performance, digital development and operational excellence, using insight, technology and continuous improvement to enhance member journeys and deliver measurable impact. Additionally, you will: • Develop and monitor membership KPIs, using data and insight to drive continuous improvement, • Oversee national engagement programmes, events, networks and community initiatives, • Lead the optimisation of CRM systems, member platforms and digital engagement tools, • Ensure effective governance, safeguarding, compliance and risk management across the membership function, • Manage budgets, resources and multidisciplinary teams to deliver strategic priorities, • Represent membership interests internally and externally, building strong relationships with key stakeholders About You To be considered as a Head of Membership, you will need: • Senior leadership experience within a membership, customer experience, community engagement, service operations or similar environment, • Experience developing and implementing organisational strategies, operating models or service frameworks, • Proven experience leading organisational change, transformation or continuous improvement initiatives, • Experience using data, insight and performance measures to inform decision-making and drive improvement, • Experience managing budgets, resources and priorities within a complex organisation, • Experience leading geographically dispersed and multidisciplinary teams, • Knowledge of CRM systems and data-driven engagement approaches, • Knowledge of governance, safeguarding, risk management and regulatory compliance The closing date for this role is 21st August 2026. Other organisations may call this role Director of Membership, Head of Member Experience, Head of Customer Experience, Head of Community Engagement, Head of Service Delivery, Head of Membership Services, Membership Director, or Head of Engagement. We are committed to ensuring everyone can thrive in their role. We can support eligible candidates and employees in applying for Access to Work, a government-funded scheme that provides practical and financial support for workplace adjustments. If you need any adjustments to support accessibilitywhether for the application process, alternative formats of documentation, or the interviewget in touch via the website. Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to lead our membership function as Head of Membership, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ

Nord Anglia Education is looking to recruit a Head of Primary to join Etqan Global Academy (EGA) in Doha, Qatar. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard

You will own workplace technology assets through IT Asset Management, driving governance, cost optimisation and lifecycle management to maximise business value and employee experience. Ageas in the United Kingdom is seeking a Head of IT Workplace Experience to lead the strategy and operations of the

You will own workplace technology assets through IT Asset Management, driving governance, cost optimisation and lifecycle management to maximise business value and employee experience. Ageas in the United Kingdom is seeking a Head of IT Workplace Experience to lead the strategy and operations of the

You will own workplace technology assets through IT Asset Management, driving governance, cost optimisation and lifecycle management to maximise business value and employee experience. Ageas in the United Kingdom is seeking a Head of IT Workplace Experience to lead the strategy and operations of the

Ageas UK is seeking a Head of IT Workplace Experience to lead the strategic direction and day-to-day performance of our workplace technology, ensuring a productive, secure and seamless experience for office, hybrid and remote staff. You will own the Microsoft 365 platform, endpoint management and IT asset governance, travel occasionally to Reigate and Glasgow, and collaborate with senior leaders to deliver a modern, cost-aware technology estate that supports our strategic ambitions. #J-18808-Ljbffr

You will own workplace technology assets through IT Asset Management, driving governance, cost optimisation and lifecycle management to maximise business value and employee experience. Ageas in the United Kingdom is seeking a Head of IT Workplace Experience to lead the strategy and operations of the

You will own the Microsoft 365 platform, endpoint management and IT asset governance, travel occasionally to Reigate and Glasgow, and collaborate with senior leaders to deliver a modern, cost-aware technology estate that supports our strategic ambitions. Ageas UK is seeking a Head of IT Workplace Ex

Ageas UK is seeking a Head of IT Workplace Experience to lead the strategic direction and day-to-day performance of our workplace technology, ensuring a productive, secure and seamless experience for office, hybrid and remote staff. You will own the Microsoft 365 platform, endpoint management and IT

Ageas UK is seeking a Head of IT Workplace Experience to lead the strategic direction and day-to-day performance of our workplace technology, ensuring a productive, secure and seamless experience for office, hybrid and remote staff. You will own the Microsoft 365 platform, endpoint management and IT

Job Title: Head of IT Workplace Experience Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £80,000 - £90,000 Location: Eastleigh hybrid, twice a week. Closing Date for applications: Monday 17th August Head of IT Workplace Experience: The Head of IT Workplace Experience is accountable for the strategic leadership, operational performance and continuous evolution of the organisation’s workplace technology ecosystem, ensuring employees can work productively, securely and seamlessly across both office-based and remote environments. The role leads the design, delivery and ongoing optimisation of the digital workplace experience, including end‑user devices, Microsoft 365 and collaboration platforms, endpoint management, workplace technology and employee experience services. Through effective leadership and innovation, the role ensures workplace capabilities consistently meet business requirements, security obligations and service expectations while delivering optimal value and digital experience outcomes that exceed market benchmarks. The role also provides executive ownership of workplace technology assets through the IT Asset Management framework, ensuring robust governance across end‑user devices, workplace software, licence consumption and lifecycle management. This accountability supports regulatory compliance, cost optimisation, operational resilience and informed investment decisions while maximising the value derived from technology investments. The role is ultimately accountable for realising measurable business value from workplace technology investments, delivering high levels of employee satisfaction, effective asset and licence control, strong operational performance and a modern workplace experience that supports the organisation’s strategic ambitions and long-term success. This role will require occasional travel to our Reigate and Glasgow offices. • Contribute to the wider leadership and management of TechOps and IT., • Lead & create a culture of highly performant teams., • Support the Director of Tech Ops to own the end to end workplace technology vision, ensuring a seamless, secure and modern employee experience across office based, hybrid and remote working., • Translate IT and business strategy into a coherent workplace experience roadmap, aligned to productivity, collaboration, and employee engagement outcomes., • Act as the single point of accountability for the employee technology journey, from onboarding through daily use and support., • Champion user centric design principles, embedding empathy, simplicity and responsiveness into all workplace services., • Interpret colleague sentiment, experience data and insight to remove friction and improve satisfaction., • Lead the development, adoption and optimisation of the Microsoft 365 ecosystem, ensuring secure, scalable and intuitive collaboration services., • Accountable for roadmap delivery across M365 engineering, endpoint management and continuous improvement tooling (e.g. experience analytics)., • Ensure modern workplace platforms support anytime, anywhere working without compromising security or resilience., • Accountable for IT Asset Management outcomes across the workplace technology estate, ensuring end-user devices, workplace software and licences are effectively governed throughout their lifecycle to support compliance, cost optimisation, operational resilience and value realisation., • Ensure consistency of workplace experience across locations while allowing for local operational needs., • Accountable for endpoint strategy and lifecycle management, including build, distribution, refresh and decommissioning of devices., • Ensure workplace services comply with security, risk and regulatory requirements, maintaining an appropriate balance between protection and usability., • Lead and govern strategic partners and suppliers delivering workplace services (including outsourced and offshore capabilities)., • Accountable for workplace technology budgets, cost optimisation and value tracking., • Significant experience in a senior IT leadership role (Head of IT, IT Director or equivalent)., • Experience providing senior leadership within a Technology Operations or equivalent environment., • Proven experience leading digital workplace or end‑user computing services, ensuring employees can work productively across office‑based, hybrid and remote environments., • Extensive demonstrable experience building, operating or evolving modern workplace platforms, including collaboration and productivity services such as Microsoft 365., • Demonstrable experience managing and reporting IT performance against service and value‑based metrics, driving measurable improvements in efficiency, experience and outcomes., • Experience leading or governing ITAM-related activity within an enterprise technology environment, particularly across end‑user devices, workplace platforms, software licensing and managed service arrangements., • Experience using asset, licence and consumption insight to drive compliance, cost optimisation, lifecycle planning and improved service outcomes., • Experience operating within complex, enterprise‑scale IT environments supporting large employee populations., • Experience leading or supporting cultural, operational or service transformation, particularly where user experience is a key outcome. Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness. 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Well-being activities, mindfulness sessions, Sports and Social Club events and more. Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay. Partner Life Assurance and Critical Illness cover. Deals on various gadgets including Wearables, Tablets and Laptops. Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Return to work programme after maternity leave. We are one of the largest car and home insurers in the UK. Our Peoplehelp Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone. We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism. Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us. #J-18808-Ljbffr

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: • Ensure contractual KPIs, SLAs and compliance targets are consistently achieved., • Build strong working relationships with Heads of Department to support business objectives and service delivery., • Develop and deliver the Service Management Plan in line with organisational goals., • Drive a culture of continuous improvement, accountability and service excellence., • Manage resources effectively to deliver high-quality services within budget., • Maintain and oversee key elements of the Service Management System (SMS)., • Maintain and develop the service catalogue to meet customer requirements., • Identify service trends, risks and opportunities for improvement through data analysis., • Lead major incident response and recovery activities., • Ensure compliance with relevant regulations, standards and internal processes., • Gather and act on customer feedback to enhance service quality., • Monitor, review and improve service management processes and performance. Skills and Experience: • Proven leadership experience within an IT Service Delivery or Managed Services environment., • Strong knowledge of service management frameworks and best practices, including ITIL., • Experience working with ISO / IEC 20000 service management standards., • Excellent people management, coaching and team development skills., • Experience of working within a Managed Service Provider., • Strong stakeholder management and relationship-building abilities., • Experience managing KPIs, SLAs and service performance reporting., • Ability to analyse data and drive continual service improvements., • Strong problem-solving and decision-making capabilities., • Experience managing major incidents and customer escalations., • Excellent organisational, communication and planning skills., • Commercial awareness with experience managing budgets and resources., • A proactive, customer-focused approach with a commitment to service excellence. The role is subject to a standard clear DBS being received. The Package: • Company Profit Share (first £3,600 is tax free), • 22 days annual leave plus bank holidays, increasing with length of service, • Birthday as additional paid leave, • Additional paid leave (dependent on company performance), • Company sick pay policy, • Pension Scheme, • Private Medical Insurance including dental, • Free Parking, • Hybrid Working, • Progression opportunities, • Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. JBRP1_UKTJ

Why work for us? We’re more than just tools and we offer more than just a job. We’ve been family run since day one so working at Draper Tools is about being a part of the extended Draper family - a family that is rich in history, heritage and continued success. We know our people make our company what it is and our teams are passionate about new ideas, new ways of working and continuous improvement, so we work hard to make sure each person has the tools they need to thrive and succeed. The Role Our IT department sits at the heart of an ambitious digital transformation programme, driving system modernisation and operational improvements across the whole business so we are looking to grow our team to help us with this journey. We are looking for an experienced Senior Business Analyst to join us and play a central role in shaping how Draper Tools operates in the future. This is a high-impact, autonomous position for someone who is comfortable moving between discovery, design and delivery in short cycles rather than waiting for everything to be perfect before progress is made. We don’t follow a rigid methodology, but we do expect work to move at pace, adapt as understanding develops, and deliver value incrementally rather than all at once. This role will work closely with our own in-house development team, but you will be trusted to take full ownership of significant pieces of work, and you will have direct visibility of the outcomes your work creates. Due to the close working relationships you will need to form with stakeholders across the business, there will be a requirement to be based at our Head Office in Chandlers Ford full time, with some flexibility to work remotely on occasion. About the RoleWorking as our Senior Business Analyst your role will include: Leading business analysis activities across multiple departments, ensuring you’re building understanding progressively, rather than waiting for a complete picture before moving forward. Engaging stakeholders at all levels through interviews, workshops and informal conversations, and building trusted relationships across departments quickly. Identifying inefficiencies, manual workarounds and opportunities for improvement, bringing findings back to the team quickly so that decisions can be made and work can progress. Developing and refining process models collaboratively, revisiting and updating them as understanding evolves throughout delivery rather than treating them as fixed upfront artefacts. Producing documentation that is fit for purpose and proportionate to the task — clear and well-structured, but not over-engineered for its own sake. Maintain a living library of process and requirements documentation that is updated as work progresses and systems evolve, rather than left to go stale post-delivery. Define acceptance criteria in close collaboration with the development team, supporting testing and validation throughout the delivery cycle rather than only at the end. Keeping stakeholders informed and engaged throughout delivery and keep feedback continuous so there are no unexpected surprises. Effectively managing priorities, ensuring work continues to move forward and make good progress. Proactively identifying manual, repetitive or time-intensive processes across the business that are strong candidates for automation or AI-assisted improvement. Working with the development team and relevant vendors to define requirements for automation solutions, including workflow automation, RPA (Robotic Process Automation) and AI-driven tooling. Ensuring that automation and AI initiatives are grounded in a clear understanding of the underlying business process, avoiding the risk of automating a broken process rather than fixing it first. Requirements Proven experience as a Senior Business Analyst or Business Analyst in a similarly complex, multi-department environment. Demonstrable track record of independently leading analysis and requirements work on technology-enabled change projects. Excellent written and verbal communication skills, with the ability to produce documentation that is clear, structured and appropriate for the audience. Strong facilitation skills — comfortable leading workshops, stakeholder interviews and discovery sessions. Experience mapping business processes using standard notation (e.g. flowcharts, swimlane diagrams, BPMN or equivalent) and producing detailed functional documentation. Ability to work across a wide range of business functions including sales, supply chain, finance and customer services. Confident challenging stakeholders respectfully and finding consensus between competing viewpoints. High degree of self-sufficiency — able to manage your own workload, prioritise effectively and deliver to deadlines without close supervision. Experience working across a mixed technology landscape, including legacy systems and modern cloud-based platforms, with an understanding of how the two interact and the constraints each can present would be beneficial. Ability to assess the feasibility and business case for AI or automation initiatives, including an understanding of data quality requirements and change management implications would be beneficial. Benefits As our Senior Business Analyst your benefits will include: Full-time hours with some flexibility on start and finish time 25 days holiday with the ability to purchase additional leave Day off for your birthday Pension scheme Medical cash plan providing cash back on everyday medical costs Employee Assistance Programme (EAP) Private health scheme Staff discount on Draper products with significant savings available Employee discount scheme - discounts on gym memberships, groceries, holidays and more Long service bonus and awards Death in Service Insurance Ad-hoc rewards and recognition Cycle to Work Scheme Free onsite parking *After qualifying period If you are interested in this position, please click the link. STRICTLY NO AGENCIES

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary JOB SUMMARY Under the general guidance of the outlets General Manager & Assistant General Manager of the Booking Office 1869 and in collaboration with the food and beverage consultants the Restaurant Manager will be assisting in coordinating and directing all aspects of the Booking Office, Terrace and Mi&ME operations, including all meal periods throughout the day, event operations, ensuring development and delivery of all beverage offering alongside the Bar Manager and collaboration with the Head Chef and all food offerings and delivering and an active role in the restaurant and bar reservations. You will be responsible for managing the floor, bar and all staff of all Booking Office services that includes Breakfast, Lunch and Dinner, alongside all other responsibilities in the department, e.g. recruitment P&L, scheduling, cost control, forecasting, people development and coaching, sales orientated approach, performance reviews, management and ability to not only manage but also undertake any operations role as the business requires. Your Key Measures for this role: Achievement of bar revenue, cost, and profitability targets. Guest satisfaction and service recovery scores. Beverage cost percentage in line with budget. Mystery shopper and brand audit performance. Team engagement and retention. Contribution to sales initiatives and promotional activities. Promote creativity and innovation with the managers and supervisors and the wider team, holding regular product developments meeting. The holding of monthly department meeting and 1-2-1 is essential Product (food and beverage ) menu, operational, food hygiene, service knowledge is essential, and you are responsible for ensuring your team members also have the knowledge. You must also be fluent in banqueting operations service , banquet rooms set up and technology applications. Knowledge of the overall hotel operations is essential for this role to understand the part play in the wider guest's experience. You must be proactive in learning new F&B trends skills, beverage items and bringing ideas to the table to continue drive creativity in our venues. You will be expected to deliver on the following: Deliver exceptional guest experiences in line with 5-star luxury hotel standards. Ensure all guests receive personalised, attentive, and professional service. Handle guest feedback, complaints, and special requests promptly and effectively. Build strong relationships with regular and VIP guests. Monitor guest satisfaction scores and implement improvement plans where required. Manage day-to-day restaurant operations, ensuring smooth service periods. Maintain exceptional standards of cleanliness, hygiene, presentation, and ambience. Ensure compliance with all hotel brand standards and operating procedures. Coordinate effectively with Kitchen, Stewarding, Events, Front Office, and other departments. Oversee reservations, seating arrangements, and capacity management. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT