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Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - £55,000 - £65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: \n\n • Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development\n, • Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery\n, • Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships\n, • Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business\n, • Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed\n, • Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers\n, • Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery\n, • Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions\n, • Ensure IT governance, security, compliance and audit requirements are met across operational services and applications\n, • Identify and deliver continuous improvements to IT processes, technology and service delivery\n, • Contribute to IT budgeting and ensure spend is appropriately managed and justified\n\n The suitable candidate: \n\n • At least 3 years experience within a similar IT service delivery role\n, • Proven experience within managing and developing teams\n, • Previous experience within vendor and contract management\n, • Strong communication skills with the ability to communicate with internal and external parties\n, • Exposure to .NET, SQL and Microsoft Power Platform\n, • Owning incident and problem management processes\n, • Must be happy to be office based 3 days a week within a commutable distance to Watford\n\n \n Looking for the next step in your career? \n Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Job Role: Alarm EngineerLocation: Hertfordshire and surrounding areasSalary: £30,000 - £32,000 per annum (negotiated on experience)Hours: 40 hours over Monday - FridayThe Role:The installation of staff attack and nurse call systems primarily in Healthcare, Probation service, Prisons and Schools. The role involves the installation of our clients systems from planning, containment, cabling, 2nd fix and setting to work along with providing reactive and preventative cover to our existing customers. The environments worked in are often challenging due to the client base and engineers should be able to adapt to the environment and the needs of the site.Full training will be provided upon joining the company and my client is a supportive, nurturing company who is able to offer additional qualifications and upskilling opportunities. A genuine career opportunity will be on offer with the chance to progress both job title and salary.Key Targets :To install bespoke security systems as instructed by company Project Co-ordinatorTo ensure that Installations are brought in on time and to required quality.To ensure installation folder is not deviated from except with authorisation from the head office.To carry out Preventative Maintenance visits on existing systems as instructed by the Service Department in conjunction with the project co-ordinator.To attend faults as instructed by the Service Department in conjunction with the project co-ordinator.To provide on call cover out of hours as required (not frequent)To ensure that your work/company uniform is worn at all times and any relevant safety equipment required for the task being undertaken is used.To ensure all paperwork & parts used during Installation, Preventative Maintenance and Faults are returned on a weekly basis.To ensure the Managing Director is kept informed of any issues/complaints raised by engineers or customers.You will be expected to undertake a DBS and CRB check prior to commencing employment, due to the nature of the clients and sites the company works with.TPBN1_UKTJ

Head of Service Delivery & Strategic Partnerships Hertfordshire (Hybrid) £85,000 + Full Package Our client is a highly respected specialist contractor delivering electrical compliance, life safety, security and installation services across London and the South East. With a strong reputation for quality, reliability and customer service, they support a diverse portfolio of housing providers, managing agents, commercial clients and construction partners. As part of their continued growth, they are seeking an experienced operational leader to oversee a substantial client portfolio, drive service excellence and strengthen key strategic partnerships. The Opportunity This senior leadership position carries responsibility for the delivery, commercial performance and governance of a diverse portfolio generating approximately £5m-£10m annual turnover. Working alongside fellow operational leaders and reporting directly to the executive team, the successful candidate will oversee multiple service disciplines including: Electrical compliance and testing Fire and life safety systems Security solutions Planned and minor project worksThe role combines operational leadership, financial accountability, customer relationship management and team development, ensuring outstanding service delivery across a broad client base. Key Responsibilities Operational Leadership Take ownership of the successful delivery of maintenance, compliance and project services across a multi-client portfolio. Ensure all contracts are delivered safely, efficiently and in accordance with agreed service standards. Provide leadership across operational teams, driving consistency, accountability and continuous improvement. Oversee resource allocation to ensure effective deployment of engineers, supervisors and support teams. Balance planned programmes, reactive works and project activity to maximise productivity and client satisfaction.Client & Partnership Management Act as the executive sponsor for key strategic customer accounts. Build and maintain strong relationships with senior client stakeholders. Lead regular performance reviews and strategic meetings. Identify opportunities to enhance service delivery and expand existing partnerships. Support customer retention initiatives and long-term contract sustainability.Commercial & Financial Performance Assume full accountability for portfolio profitability and financial results. Develop annual budgets and support long-term business planning. Monitor revenue, margin performance, forecasting accuracy and cash conversion. Review contract performance and implement corrective actions where required. Ensure projects are commercially managed through planning, delivery and close-out stages.Team Leadership Lead and mentor Contract Managers and operational support teams. Foster a positive, performance-focused culture aligned with company values. Support succession planning and employee development initiatives. Drive engagement, accountability and high professional standards across all levels. Conduct regular performance reviews and ensure clear development pathways are maintained.Compliance, Quality & Governance Ensure compliance with all relevant legislation, regulations and industry standards. Maintain robust health, safety and quality management processes. Oversee risk assessments, method statements and operational controls. Monitor subcontractor performance and ensure contractual obligations are met. Lead investigations, corrective actions and compliance reviews where necessary.Business Growth & Contract Mobilisation Collaborate with business development teams on new opportunities, renewals and framework submissions. Provide operational input into pricing, resourcing and mobilisation strategies. Support smooth onboarding of new contracts and service transitions. Identify efficiencies and innovation opportunities that enhance client outcomes and profitability.Reporting & Stakeholder Communication Provide regular operational and financial updates to senior leadership. Present performance against KPIs, budget targets and strategic objectives. Maintain visibility of risks, opportunities and improvement initiatives. Contribute to wider business planning and operational strategy.Experience & Qualifications Essential Significant experience leading multi-service technical or compliance contracts. Proven track record managing large customer portfolios with direct responsibility for relationship management. Demonstrable experience overseeing operational budgets and profit-and-loss performance exceeding £5m annually. Strong understanding of service delivery within housing, property services, facilities management or related sectors. Experience managing large operational teams including managers, supervisors, administration staff and field-based engineers. Excellent stakeholder engagement and communication skills. Strong commercial awareness with a results-driven approach.Desirable Knowledge of electrical compliance, fire safety systems, security installations or building services environments. Experience working with housing associations, local authorities or large residential property portfolios. Understanding of construction and contractor management requirements. Formal health and safety qualifications such as SMSTS, IOSH or NEBOSH. Experience leading contract mobilisations and managing specialist subcontractor networks. Established industry relationships within London and the South East.If you are interested in this role, have any questions, or wish to apply then please send us a copy of your CV Rob Utilise Recruitment

Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - £55,000 - £65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions Ensure IT governance, security, compliance and audit requirements are met across operational services and applications Identify and deliver continuous improvements to IT processes, technology and service delivery Contribute to IT budgeting and ensure spend is appropriately managed and justified The suitable candidate: At least 3 years experience within a similar IT service delivery role Proven experience within managing and developing teams Previous experience within vendor and contract management Strong communication skills with the ability to communicate with internal and external parties Exposure to .NET, SQL and Microsoft Power Platform Owning incident and problem management processes Must be happy to be office based 3 days a week within a commutable distance to Watford Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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