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Packaging Development Manager \n Teesside | £50,000 - £55,000 + £6,000 Car Allowance + Bonus + Excellent Benefits \n \n You're not looking for someone to choose a different shade of blue for a box. \n \n You're looking for someone who can influence senior stakeholders, lead people, solve problems on the factory floor and make packaging decisions that genuinely improve the business. \n \n If you're the kind of Packaging professional who enjoys being close to the operation rather than sitting behind a desk all day, this could be worth a look. \n \n This is a senior Packaging Development role where you'll work closely with the Head of Packaging, helping shape the packaging agenda across two manufacturing sites while leading the day-to-day activity at the flagship operation. \n \n You'll manage an experienced Packaging Technologist from day one, with the team set to grow over time, and you'll be trusted to step up and lead whenever needed. \n \n The role is based on site in Teesside. Like any sensible business, there's flexibility for the odd appointment or admin day when it makes sense, but this is a role that's best done close to the factory floor, working alongside the people who make things happen. \n \n What you'll be doing \n\n • Leading packaging development across a busy food manufacturing site, while supporting a second UK location.\n, • Managing packaging specifications, artwork, factory trials and implementation.\n, • Driving cost reduction, sustainability and continuous improvement projects.\n, • Working closely with Operations, Engineering, Procurement, Marketing and Technical teams.\n, • Supporting capital projects from a packaging perspective.\n, • Coaching and developing your team while influencing stakeholders across the business.\n, • Acting as deputy to the Head of Packaging when required.\n\n \n What you'll bring \n You'll already have Packaging Development experience within FMCG food manufacturing and be comfortable taking ownership of projects from concept through to launch. \n \n Experience with flexible plastics, corrugated packaging and factory trials is essential, along with strong problem-solving skills and the confidence to influence people at all levels. \n \n Leadership experience is important too. Whether you've led a team already or have built your career around leading projects and bringing people with you, you'll have the credibility to make things happen. \n \n Knowledge of sustainability initiatives, EPR legislation and capital projects would be a real advantage. \n \n What's in it for you? \n\n • £50,000-£55,000 salary.\n, • £6,000 car allowance.\n, • 7.5% annual bonus (which has consistently paid above target).\n, • Up to 7% employer pension contribution.\n, • A genuine opportunity to influence both strategy and day-to-day delivery.\n, • Clear visibility with senior leadership and plenty of scope to make your mark.\n\n \n If you're ready for a role that combines technical expertise, leadership and the opportunity to shape the future of packaging across a growing manufacturing business, we'd love to tell you more. \n \n Apply today or get in touch for a confidential conversation.

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £50,000 DOE About the Role We are seeking an experienced and commercially focused eCommerce Head of Customer Experience to lead and shape our end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed customer service into a market-leading customer experience function. You will be responsible for developing and delivering the company's Customer Experience strategy, ensuring every customer interaction reflects our brand values while driving customer loyalty, advocacy and commercial performance. Working closely with the Board and senior leadership team, you will use customer insight, data and operational excellence to create a best-in-class experience across all touchpoints. Key Responsibilities · Develop and execute a company-wide Customer Experience strategy aligned to business objectives. · Present customer performance, insights and strategic recommendations directly to the Board. · Champion a customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer programmes. · Develop KPIs, SLAs and executive dashboards. · Work cross-functionally with Sales, Marketing, Operations, Logistics and Installation teams. · Lead, coach and develop Customer Experience and Customer Service managers. Essential Experience · Several years' experience as a Head of Customer Experience or equivalent senior leadership role. · Strong background within the KBB industry. · Experience in a fast-paced e-commerce and omnichannel retail environment. · Proven success implementing a customer experience strategy. · Board-level reporting and stakeholder management experience. · Demonstrable improvements in customer satisfaction and operational performance. Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen · Inspirational leadership · Customer focus · Analytical decision-making · Stakeholder management · Change leadership Key Performance Indicators · NPS improvement · CSAT improvement · Customer Effort Score · First Contact Resolution · Complaint reduction · Customer retention · Service response times · Online review ratings · Employee engagement Qualifications · Degree or equivalent experience. · CX or Customer Service leadership qualifications desirable. · Evidence of ongoing professional development.

Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience. This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function. The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company's Customer Experience strategy, ensuring every interaction reflects the brand's values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints. This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer satisfaction, customer retention and operational performance within a fast-paced e-commerce environment. Key Responsibilities Develop and implement a company-wide Customer Experience strategy aligned to business objectives. Lead the ongoing evolution of customer service into a proactive, customer-centric experience function. Present customer performance insights, trends and strategic recommendations directly to the Board. Champion a customer-first culture across all areas of the business. Map, analyse and continuously improve the end-to-end customer journey. Own and enhance Voice of Customer programmes, including NPS, CSAT and Customer Effort Score initiatives. Develop and manage customer experience KPIs, SLAs and executive reporting dashboards. Drive continuous improvement initiatives that improve customer satisfaction, loyalty and advocacy. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. Lead, coach and develop Customer Experience and Customer Service managers, building a high-performing team culture. About You To be successful in this role, you will bring: Several years' experience operating at Head of Customer Experience level or within a comparable senior leadership role. Strong experience within the KBB (Kitchen, Bedroom & Bathroom) sector. Proven background in a fast-paced e-commerce and omnichannel retail environment. Demonstrable success in developing and implementing customer experience strategies that deliver measurable results. Experience presenting to and influencing Board-level stakeholders. Strong commercial awareness and a data-driven approach to decision making. Expertise in customer journey mapping, customer insight and continuous improvement methodologies. Experience leading and developing customer experience and service teams. Excellent stakeholder management and change leadership capabilities. Technical Skills & Expertise Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. Customer journey mapping and service design. CRM systems and customer analytics platforms. KPI development, reporting and dashboard creation. Customer service and customer experience leadership. Change management and continuous improvement frameworks. Why Apply? This is a rare opportunity to join the senior leadership team of a growing KBB business and make a meaningful impact on the future direction of the customer experience function. You will have genuine influence at Board level, the opportunity to shape company-wide strategy, and the autonomy to deliver lasting improvements across the customer journey. If you're a strategic customer experience leader with a passion for delivering exceptional service and driving business performance, we'd love to hear from you

We are partnering with a highly respected and established manufacturer within the electrical infrastructure sector to appoint an experienced Head of Sales – Power Distribution. This is a pivotal leadership position with responsibility for driving commercial growth across the UK. The successful candidate will combine strategic sales leadership with a hands-on approach to business development, key account management, and team leadership. You'll play a key role in strengthening existing customer relationships while identifying and securing new opportunities across the power distribution market. Working closely with the senior leadership team, you will shape and execute the national sales strategy, ensuring sustainable revenue growth and exceptional customer engagement. Key Responsibilities Develop and deliver the UK sales strategy for the power distribution business. Identify, target, and secure new business opportunities across utilities, contractors, consultants, OEMs, EPCs, and industrial end users. Build and maintain long-term relationships with key customers, ensuring high levels of customer satisfaction and repeat business. Lead commercial negotiations and oversee major project opportunities from identification through to contract award. Manage and develop a small national sales team, providing coaching, mentoring, performance management, and strategic direction. Work collaboratively with technical, engineering, operations, and marketing teams to deliver commercially successful solutions. Monitor market trends, competitor activity, and emerging opportunities to maintain a competitive advantage. Prepare sales forecasts, budgets, pipeline reporting, and performance metrics for senior leadership. Represent the business at industry events, exhibitions, and customer meetings. About You We're looking for an experienced sales leader who understands the UK electrical infrastructure market and has a proven ability to grow revenues through both new business acquisition and strategic account management. You will be able to demonstrate: Significant sales leadership experience within electrical infrastructure, power distribution, switchgear, transformers, cable accessories, substations, or related sectors. A successful track record of winning major projects and developing long-term customer relationships. Experience managing national or regional sales teams with a focus on performance and development. Strong commercial acumen with excellent negotiation and influencing skills. The ability to develop strategic sales plans while remaining actively involved in customer-facing activities. Experience managing complex sales cycles involving multiple stakeholders. Excellent communication and presentation skills. A collaborative leadership style with the ability to build credibility across both internal and external stakeholders

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As the Head of Operations, you will work closely with the Senior Management Team to shape and deliver the operational strategy that underpins the company’s next stage of growth. A well-known and successful technology business with an easily accessible Cambridge headquarters is looking to hire a He

The Head of Operations will lead a key manufacturing site in West Yorkshire for an established UK manufacturer. Reporting on a full‑time basis, the role offers a salary of £85,000–£90,000 per annum and requires a leader who can drive performance, strengthen processes, and embed operational exc

We’re looking for a Head of Operations to be the operational heartbeat of Salt Escapes and lead delivery across every destination as we scale. Leadership of in‑resort teams, Ops Coordinators, and Head of Team. You’ll effectively lead the London‑based operations team, working closely with the

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We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Senior Team leadership: As part of the Technology senior management team, actively participate in the management and success of the Technology and Da

A logistics and supply chain company in the UK is seeking a seasoned Head of Supply Chain Operations to oversee all logistics functions. Ideal candidates will have over 10 years of experience in both D2C and B2B operations, and a strong background in logistics management.

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Our retained client, a family-owned group of specialized, midmarket ERP software application companies, is seeking an experienced Head of Cloud Operations to scale its global cloud infrastructure and drive operational excellence across the group. Head of Cloud Operations (Hybrid – Austin, TX or Yo

Job Title: Head of Operations – Country Hotel - Yorkshire. I am currently recruiting for a Head of Operations at this country hotel in Yorkshire. Managing the profitability of the hotel along with hitting targets.

La Fosse is hiring a senior cyber operations leader who will report to the CISO and manage a four-person team within cyber defence. The role offers significant autonomy to influence and mature a global defence capability.

The McLean Partnership is seeking a Director of Finance Operations, Systems and Processes to lead a 100+ team within a large public sector organisation, balancing payroll, payments, credit control and systems governance. This hybrid role reports to the CFO, with 3 days on-site and 2 days at home, an

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