Head of customer experience jobs in RuncornCreate job alerts

Head of Operations + £70-75k + £8350 car allowance + 33 days holiday (inc BH) + Private medical and dental Are you an experienced operations leader looking for the opportunity to take full ownership of a large, fast-paced distribution operation? Our client is a market-leading UK distribution business with a reputation for operational excellence, customer service and continuous improvement. They are seeking an exceptional Head of Operations to lead a high-performing site in Liverpool, overseeing warehouse, transport, customer service and site operations while driving commercial performance, service excellence and employee engagement. This is a senior leadership role with full operational accountability for a significant regional distribution centre, managing a large workforce and working closely with the senior leadership team to deliver ambitious business objectives. The Head of Operations role: Reporting to the Business Unit Director, you will lead the operational function of the depot, ensuring the safe, efficient and profitable delivery of products to customers while continually improving service levels, productivity and cost performance. You will be responsible for leading a team of departmental managers across warehouse operations, transport, customer services and site services, creating a culture focused on accountability, continuous improvement and exceptional customer service. Key Responsibilities for the Head of Operations: • Lead all operational functions across the distribution centre., • Deliver operational and financial performance against budget and agreed KPIs., • Drive productivity, efficiency and continuous improvement initiatives., • Develop and inspire a large management team, creating a high-performance culture., • Work closely with the commercial and sales teams to support customer growth and retention., • Ensure outstanding service levels across warehousing, transport and customer operations., • Maintain full compliance with Health & Safety, legal and company standards., • Build strong relationships across the wider business to improve collaboration and operational performance., • Identify opportunities to improve processes, reduce costs and enhance customer experience. About You We're looking for a commercially minded operational leader who thrives in fast-moving distribution environments. You will bring: • Significant senior leadership experience within a large-scale distribution, logistics, wholesale or supply chain operation., • A proven track record of managing complex, multi-functional operations., • Strong commercial awareness with responsibility for budgets, operational performance and profitability., • Experience leading large teams through departmental managers., • Excellent people leadership skills with the ability to coach, develop and engage teams., • A passion for continuous improvement and operational excellence., • Strong knowledge of Health & Safety, compliance and operational best practice., • Confidence influencing stakeholders across multiple business functions., • Good IT and systems capability. The Operation • Large-scale regional distribution centre, • Approximately 190 employees, • Multi-functional operation including warehouse, transport and customer service, • Fleet of around 70 commercial vehicles, • Full operational responsibility with significant commercial accountability What's on Offer • £70-75k car allowance, • Performance-related bonus, • £8350.00 car allowance, • Comprehensive benefits package, • Genuine autonomy and influence, • Opportunity to join an established market leader with ambitious growth plans If you're an experienced operational leader ready to make a significant impact within a nationally recognised distribution business, we'd love to hear from you

Head of Supply Chain We’re seeking a permanent Head of Supply Chain to take full ownership of end‑to‑end supply chain operations within a fast‑paced contract development and manufacturing (CDMO) environment that is undergoing significant positive investment and expansion. This is a critical hire that needs to be able to demonstrate the right balance in dealing with day to day operational challenges but still have the capacity, experience and capability to implement strategic change. With site transformation already underway, this position will take on an exciting challenge to drive improvements. You’ll balance customer delivery, quality, and budget, while building a high‑performance culture that consistently delivers. What you’ll bring: • Extensive supply chain experience in a GMP manufacturing environment – ideally pharmaceutical, healthcare or food. This FMCG style environment is a must., • Proven leadership of end‑to‑end supply chain operations, including warehouse and materials control, • Experience in directing strategy and implementation process and culture change, • Strong experience and capability in dealing with operational transformation, • Strong commercial and budgetary awareness, • Exceptional stakeholder and customer management skills, • A track record of driving improvement and cultural change For further details, please contact Mark Bux-Ryan. supply, chain, head, warehouse, materials, distribution, GDP, GMP, manufacturing, CMO, CDMO, food, pharmaceutical, end, lifecycle, director, senior, leader, manager