Head of customer experience jobs in Newton AbbotCreate job alerts

SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business

Technical Manager/Project Manager My client are recruiting for an experienced Technical Manager/Project Manager to join a well-established and growing engineering business that delivers specialist engineering solutions to customers across a diverse range of industries. This is an excellent opportunity for a technically minded leader who is looking to play a key role in shaping engineering excellence, developing high-performing teams, and driving innovation within a fast-paced environment. The successful candidate will lead a skilled technical function while supporting the continued growth and success of the business. The Role Reporting to the Head of Engineering, you will be responsible for the day-to-day management of the Technical Design and Engineering teams, ensuring projects, technical enquiries and operational activities are delivered efficiently, safely and to the highest standards. Working closely with workshop, sales and operational teams, you will help ensure seamless communication, effective project delivery and exceptional customer service. This position combines technical expertise with people leadership and would suit someone with a strong background in hydraulic engineering who enjoys both hands-on problem solving and strategic team management. Key Responsibilities • Lead and manage the Technical Design and Engineering teams, ensuring workloads are effectively planned and delivered in line with business requirements., • Provide technical leadership and specialist support in hydraulic systems, fluid power applications and engineering design., • Act as the primary point of contact for technical enquiries from both internal stakeholders and customers., • Oversee the development, implementation and maintenance of Standard Operating Procedures (SOPs) to drive consistency, quality and compliance., • Ensure effective communication and progression of quotations, technical enquiries, production schedules, repair activities and service work., • Support the conversion of technical opportunities into commercial orders through proactive customer engagement and technical guidance., • Collaborate closely with workshop, operations and sales teams to ensure projects are delivered efficiently and customer expectations are met., • Provide line management and support to engineering and workshop personnel, promoting a culture of continuous improvement and accountability., • Monitor departmental performance, budgets and resource allocation, identifying opportunities to improve efficiency and productivity., • Ensure compliance with relevant health and safety legislation, company procedures and engineering standards., • Drive continuous improvement initiatives across technical and operational functions. About You To be successful in this role, you will have: • Proven experience within a Fluid Power or Hydraulic Engineering environment., • Strong technical knowledge of hydraulic systems and associated equipment, including pumps, valves, cylinders, actuators and power units., • Experience leading and developing engineering or technical teams., • A solid understanding of CAD systems and engineering design processes., • Strong organisational and project management skills., • Excellent communication skills with the ability to liaise confidently with customers, suppliers and internal stakeholders. What's on Offer? • Opportunity to join a growing and successful engineering business., • Varied and technically challenging work across multiple industries., • Leadership role with genuine scope to influence and develop the engineering function., • Supportive team environment with opportunities for professional development and career progression., • Competitive salary and benefits package

A high-growth B2B SaaS business is looking for an experienced Head of Customer Success to lead and scale its Customer Success function. Experience building Customer Success playbooks, health scoring and customer segmentation. You'll lead a team of 7-8 Customer Success Managers, driving strategy acro

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will lead onboarding, manage global delivery vendors, and ensure a joined-up client experience across CS, onboarding, and delivery teams.

Jones Lang LaSalle is seeking a Head of Bewonder to drive the growth strategy, lead by example, and ensure exceptional client experience while aligning with JLL values. The successful candidate will shape Bewonder growth with cross-functional collaboration, manage the Senior Leadership Team and en

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

Artlogic is seeking an Interim Head of Customer Success in London to lead a newly formed team across high, medium, low and tech touch segments, plus migrations and two team leads. You will provide clear direction during a period of change, coach leaders and drive collaboration to deliver exceptional

We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

Working closely with the VP of Customers and wider leadership team, you will assess the current Customer Success function and implement practical improvements across people, processes, customer journeys, tooling and performance. Develop and embed scalable customer health frameworks, success metrics

The Head of UX is a senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems. The team designs human-centred solutions that connect customer needs with busine

The Head of Performance will help turn business problems into actionable steps, ensuring ideas become finished work and the agency moves forward effectively.

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client's global fran

If you take pride in delivering the highest standards of care and want to be part of a team that truly values its people, this role is for you. You will work closely with a team of healthcare professionals to deliver high-quality care tailored to each individual’s needs. A minimum of 6 months paid

Inverclyde Council offers a wide range of benefits to employees including flexible working opportunities, attractive pension schemes, a Buy and Bank Annual Leave Scheme, career development and health and wellbeing support. All further communication regarding your application, including any invite to

A minimum 6 months of paid UK care experience within the last 3 years, working in a Senior Healthcare Assistant role. Free Training & Development – Unlimited access to thousands of courses with FuturU. At Newcross, we’re more than just a care provider - we’re a team that truly supports our hea

We recognise that not everyone has experience in social care and that sometimes, its the choice of the heart to transition into a live-in care assistant role. We at Mayfair Homecare, pride ourselves on placing our valued live-in care assistants at the core of what we do, so that in turn they are bes

This is an excellent opportunity for an experienced planning professional who can lead and support a team of planners, manage complex and high-profile planning applications, and provide expert Development Management advice across a range of major and challenging schemes. Role Specific · Hybr

Full-Time | Permanent | 2-On, 4-Off Rota. Are you an experienced Childrens Residential Support Worker ready to take the next step into leadership?.

Maintain accurate, clear, and timely records of care provided and incidents.

Requirements: · At least 6 months experience working with children and young people in a support role · Strong understanding of safeguarding and child protection principles · Ability to work flexibly across different settings · Excellent communication and interpersona

You should have an enthusiastic and passionate approach to the development of children and other staff where appropriate as well as a keen thirst for further learning of their own to develop their own skills. In return for your hard work you will be welcomed by an inclusive and caring setting with a

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Our people at JLL are shaping the future of real estate for a better world by comb

Joining our team, youll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels, i. We are looking to recruit a Customer Service

Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a te

If you have experience supporting individuals with.

We offer an empowering model of support which enables people to lead fulfilling and happy lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their personal goals and desired outcomes. Creative Support is a national, fast growing not-f

Senior Environmental Health Officer Hertfordshire £50-£55 an hour 6-Month Contract A Council in Hertfordshire are looking for an experienced Senior Environmental Health Officer to join their team on a 6-month initial contract, paying £50-£55 an hour. Experience preparing

The successful candidate will provide clear direction to production operators, maintain effective communication between departments, identify and resolve operational issues, and promote a positive culture of teamwork, accountability, quality, and continuous improvement. Lead and coordinate a small t

Are you an experienced care professional with an.

On offer is a permanent position within an established food production business, where you will oversee day-to-day production line operations, support the Packhouse Manager, and ensure production targets, quality standards, and health and safety requirements are consistently met. This role would sui

If you have experience within the automotive industry or have worked within a regulated, professional environment and currently works with suppliers, contracts, service reviews, coaching, 121's and driving a department forward. Key Responsibilities Lead, manage, and develop the Purchasing team,

On offer is a fantastic opportunity to become part of an established manufacturing business, where you will oversee a small production team, ensure production targets are achieved, and maintain the highest standards of quality and health & safety. Are you a Manufacturing Team Leader or similar with

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Are you looking for a rewarding career where you can genuinely make a difference to people's lives?.We're looking for c

Additional - please note we are not offering sponsorship or change of sponsorship for this role and cannot accept those with visa restrictions. In this role, you will provide essential support to individuals with learning disabilities, ensuring their well-being and enhancing their quality of life th

Their Production IT function has grown considerably over the past few years and they are now looking for an experienced Manufacturing IT Team Leader to take responsibility for the day-to-day management of the team. You will lead a team of Production IT Engineers, manage priorities and workloads, hol

Shift Pattern 5 out of 7 days- 06:00-15:00 (Shift to be confirmed on first shift) Our client is looking for an experienced Warehouse Team Leader to join their busy delivery station in Exeter. This is an excellent opportunity for a hands-on team leader with proven experience leading teams wi

Desirable Experience Retail fit-outs or shop fitting. CONTRACT TEAM LEADER REQUIRED - ESEL INSTALLATION PROJECTS Field-Based Contract Role | Retail & Supermarket Environments | £240-£260 Per Day We are currently recruiting experienced Contract Team Leaders to oversee Electronic Shelf

We are currently recruiting for a knowledgeable and experienced Electrical Panel Assembly Team Leader to supervise the assembly team responsible for manufacturing and testing power distribution boards (PDBs) installed in UK NHS and private ambulance fleets. The post-holder ensures all assemblies mee

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full time basis, contracted to 40 hours per week. Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits

At Anvil House, our aim is to provide safe, secure and high-quality supported accommodation for adults experiencing homelessness or at risk of homelessness. You will be someone who leads by example, builds positive relationships and understands the importance of delivering support that is person-cen

Lead by example to ensure every customer experience is fun, educational, and rewarding. As a Team Leader in the Health & Bodycare department at Planet Organic, you will be instrumental in leading a team that creates exceptional customer experiences that are fun, educational, and rewarding. Provide e

Aqumen Recruitment is working on behalf of a leading manufacturing business in Scunthorpe to recruit an experienced. As Manufacturing Team Leader, you will take responsibility for the day-to-day leadership and performance of a team of manufacturing operatives. This position is specifically suited to

Key Responsibilities: · Assisting residents with personal care and daily routines · Supporting emotional wellbeing and social engagement · Working collaboratively with colleagues and healthcare professionals · Maintaining accurate care records What We’re Looking For: · A caring, patient, and

Whether its sharing a cup of tea and a good chat, helping with daily routinesand personal care, or being that friendly facethat brightens a clients morning; youre giving more than care youre giving connection. All you need is the compassion and the right to work in the UK and we will provide you wit

PMVA certified(BILD aggregated), at least 6 months of UK work experience as mental health support worker, Enhaced DBS(Child & Adult)- registered on update service, valid right to work in UK.

We are currently seeking an experienced and motivated. Lead and supervise a team of production operatives to ensure daily production targets are achieved. Previous experience in a Production Team Leader, Supervisor, or similar manufacturing leadership role.

Lead and develop a team of multi-skilled engineers.

Are you an experienced and compassionate Care Team Leader or Senior Care Assistant looking for your next opportunity within a high-quality residential care setting? We are currently recruiting for a Care Team Leader (Days) to join a beautiful country house care home set within seven acres of landsc