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About Durata \n Durata is a fast-paced, growing business at the heart of the data centre and critical infrastructure industry. Delivering modular data centres, critical power solutions and legacy optimisation projects across the globe, we combine in-house fabrication with rapid, turnkey deployment to support the world's leading OEMs and data centre operators. As demand for AI and digital infrastructure accelerates, so does our team and we're looking for driven, commercially minded people who want to grow with us. \n \n Role Purpose \n The Electrical Estimator will play a key role in securing new business by preparing accurate, competitive and commercially robust estimates for electrical critical infrastructure projects. \n Working closely with the sales, design and project delivery teams, you'll manage the estimating process from initial enquiry through to tender submission, ensuring every proposal reflects Durata's commitment to quality, value and on-time delivery. \n \n Key Responsibilities \n\n • Prepare detailed cost estimates and tender submissions for electrical critical infrastructure projects.\n, • Review client specifications, drawings and tender documentation to fully understand project requirements.\n, • Develop accurate estimates for LV and MV electrical distribution systems, switchgear, UPS systems, generators, transformers, busbar systems, cable containment and associated electrical infrastructure.\n, • Produce accurate material, labour, subcontractor and plant cost estimates.\n, • Obtain and evaluate supplier and subcontractor quotations to ensure competitive pricing.\n, • Work closely with sales, design and project delivery teams to develop engineered electrical solutions that improve competitiveness without compromising quality.\n, • Identify project risks, opportunities and commercial considerations during the tender stage.\n, • Prepare comprehensive pricing breakdowns, clarifications and tender documentation.\n, • Liaise directly with customers and contractors throughout the tender process.\n, • Maintain estimating databases, historical cost information and supplier pricing.\n, • Support handovers to project delivery teams following successful contract awards.\n, • Continuously review estimating processes to improve accuracy, efficiency and consistency.\n\n \n About You \n We're looking for someone who thrives on winning work and takes real ownership of every tender they produce. You'll be commercially astute, highly organised and driven by delivering accurate, competitive submissions that help secure major projects. \n \n You don't simply price what's in front of you, you challenge assumptions, identify opportunities, reduce risk and look for ways to create value for both the customer and the business. You're proactive, detail-focused and confident making commercial decisions within a fast-paced environment. \n \n You'll enjoy working collaboratively with sales and project teams while building trusted relationships with clients and suppliers. Above all, you'll take pride in producing high-quality work that contributes directly to Durata's continued growth. \n \n Skills and Experience \n\n • Proven experience in estimating electrical engineering projects within critical infrastructure, data centres, industrial, utilities or building services.\n, • Strong understanding of electrical systems and installation methodologies.\n, • Experience interpreting technical drawings, specifications and tender documentation.\n, • Demonstrable experience preparing detailed cost estimates and competitive tender submissions.\n, • Strong commercial awareness and negotiation skills.\n, • Excellent analytical skills with exceptional attention to detail.\n, • Experience obtaining and evaluating supplier and subcontractor quotations.\n, • Proficiency with estimating software and Microsoft Excel.\n, • Strong IT skills with the ability to adapt quickly to new software, systems and innovative technologies that support the estimating process.\n, • Strong communication and presentation skills.\n, • Ability to manage multiple tenders and deadlines simultaneously.\n\n \n Desirable \n\n • Knowledge of data centres, critical power, switchgear, UPS, cooling or modular infrastructure projects.\n, • Experience working with NetSuite and CAD.\n\n \n Qualifications \n There's no set qualification path for this role. We're more interested in your estimating experience, commercial judgement and ability to consistently produce high-quality tender submissions. Whatever your industry background, if you've got the right experience, attitude and a passion for winning work, we'd like to hear from you. \n \n Why Durata? \n Joining Durata means becoming part of a business that's helping shape the future of critical infrastructure. We deliver critical power and data centre solutions that support some of the world's most demanding environments, combining innovative engineering with fast, dependable project delivery. \n \n Our in-house design, fabrication and assembly capabilities give us complete control over quality, programme and performance, allowing us to deliver solutions quicker, more competitively and to the highest industry standards. \n \n As a growing business with ambitious plans both in the UK and internationally, we offer genuine opportunities for career development and the chance to make a real impact. You'll work alongside experienced engineers, project teams and commercial professionals who are passionate about delivering exceptional outcomes for our customers. \n \n At Durata, you'll benefit from: \n\n • Working on some of the UK's most exciting data centre and critical infrastructure projects.\n, • A collaborative, entrepreneurial culture where initiative is recognised and rewarded.\n, • Opportunities to work with leading contractors, OEMs, developers and end users across the UK and internationally.\n, • A business committed to investing in its people, facilities and technology.\n, • A team that takes pride in delivering projects safely, on time and to the highest quality standards.\n\n \n Benefits \n\n • Competitive salary\n, • Performance-related bonus\n, • 25 days holiday\n, • Pension contribution\n, • Electric car scheme\n, • High street discount scheme\n, • Health Shield benefits\n\n \n Location: Middlesbrough Head Office / Hybrid / UK Travel \n Start: Immediate start available for the right candidate. \n

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £50,000 DOE About the Role We are seeking an experienced and commercially focused eCommerce Head of Customer Experience to lead and shape our end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed customer service into a market-leading customer experience function. You will be responsible for developing and delivering the company's Customer Experience strategy, ensuring every customer interaction reflects our brand values while driving customer loyalty, advocacy and commercial performance. Working closely with the Board and senior leadership team, you will use customer insight, data and operational excellence to create a best-in-class experience across all touchpoints. Key Responsibilities · Develop and execute a company-wide Customer Experience strategy aligned to business objectives. · Present customer performance, insights and strategic recommendations directly to the Board. · Champion a customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer programmes. · Develop KPIs, SLAs and executive dashboards. · Work cross-functionally with Sales, Marketing, Operations, Logistics and Installation teams. · Lead, coach and develop Customer Experience and Customer Service managers. Essential Experience · Several years' experience as a Head of Customer Experience or equivalent senior leadership role. · Strong background within the KBB industry. · Experience in a fast-paced e-commerce and omnichannel retail environment. · Proven success implementing a customer experience strategy. · Board-level reporting and stakeholder management experience. · Demonstrable improvements in customer satisfaction and operational performance. Technical & Professional Skills · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. · Customer journey mapping. · CRM systems and customer analytics. · KPI and dashboard development. · Customer service leadership. · Change management and continuous improvement. Leadership Competencies · Strategic thinking · Commercial acumen · Inspirational leadership · Customer focus · Analytical decision-making · Stakeholder management · Change leadership Key Performance Indicators · NPS improvement · CSAT improvement · Customer Effort Score · First Contact Resolution · Complaint reduction · Customer retention · Service response times · Online review ratings · Employee engagement Qualifications · Degree or equivalent experience. · CX or Customer Service leadership qualifications desirable. · Evidence of ongoing professional development.

This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed customer service into a market-leading customer experience function. We are s

Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience. This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function. The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company's Customer Experience strategy, ensuring every interaction reflects the brand's values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints. This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer satisfaction, customer retention and operational performance within a fast-paced e-commerce environment. Key Responsibilities Develop and implement a company-wide Customer Experience strategy aligned to business objectives. Lead the ongoing evolution of customer service into a proactive, customer-centric experience function. Present customer performance insights, trends and strategic recommendations directly to the Board. Champion a customer-first culture across all areas of the business. Map, analyse and continuously improve the end-to-end customer journey. Own and enhance Voice of Customer programmes, including NPS, CSAT and Customer Effort Score initiatives. Develop and manage customer experience KPIs, SLAs and executive reporting dashboards. Drive continuous improvement initiatives that improve customer satisfaction, loyalty and advocacy. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. Lead, coach and develop Customer Experience and Customer Service managers, building a high-performing team culture. About You To be successful in this role, you will bring: Several years' experience operating at Head of Customer Experience level or within a comparable senior leadership role. Strong experience within the KBB (Kitchen, Bedroom & Bathroom) sector. Proven background in a fast-paced e-commerce and omnichannel retail environment. Demonstrable success in developing and implementing customer experience strategies that deliver measurable results. Experience presenting to and influencing Board-level stakeholders. Strong commercial awareness and a data-driven approach to decision making. Expertise in customer journey mapping, customer insight and continuous improvement methodologies. Experience leading and developing customer experience and service teams. Excellent stakeholder management and change leadership capabilities. Technical Skills & Expertise Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. Customer journey mapping and service design. CRM systems and customer analytics platforms. KPI development, reporting and dashboard creation. Customer service and customer experience leadership. Change management and continuous improvement frameworks. Why Apply? This is a rare opportunity to join the senior leadership team of a growing KBB business and make a meaningful impact on the future direction of the customer experience function. You will have genuine influence at Board level, the opportunity to shape company-wide strategy, and the autonomy to deliver lasting improvements across the customer journey. If you're a strategic customer experience leader with a passion for delivering exceptional service and driving business performance, we'd love to hear from you

We are partnering with a highly respected and established manufacturer within the electrical infrastructure sector to appoint an experienced Head of Sales – Power Distribution. This is a pivotal leadership position with responsibility for driving commercial growth across the UK. The successful candidate will combine strategic sales leadership with a hands-on approach to business development, key account management, and team leadership. You'll play a key role in strengthening existing customer relationships while identifying and securing new opportunities across the power distribution market. Working closely with the senior leadership team, you will shape and execute the national sales strategy, ensuring sustainable revenue growth and exceptional customer engagement. Key Responsibilities Develop and deliver the UK sales strategy for the power distribution business. Identify, target, and secure new business opportunities across utilities, contractors, consultants, OEMs, EPCs, and industrial end users. Build and maintain long-term relationships with key customers, ensuring high levels of customer satisfaction and repeat business. Lead commercial negotiations and oversee major project opportunities from identification through to contract award. Manage and develop a small national sales team, providing coaching, mentoring, performance management, and strategic direction. Work collaboratively with technical, engineering, operations, and marketing teams to deliver commercially successful solutions. Monitor market trends, competitor activity, and emerging opportunities to maintain a competitive advantage. Prepare sales forecasts, budgets, pipeline reporting, and performance metrics for senior leadership. Represent the business at industry events, exhibitions, and customer meetings. About You We're looking for an experienced sales leader who understands the UK electrical infrastructure market and has a proven ability to grow revenues through both new business acquisition and strategic account management. You will be able to demonstrate: Significant sales leadership experience within electrical infrastructure, power distribution, switchgear, transformers, cable accessories, substations, or related sectors. A successful track record of winning major projects and developing long-term customer relationships. Experience managing national or regional sales teams with a focus on performance and development. Strong commercial acumen with excellent negotiation and influencing skills. The ability to develop strategic sales plans while remaining actively involved in customer-facing activities. Experience managing complex sales cycles involving multiple stakeholders. Excellent communication and presentation skills. A collaborative leadership style with the ability to build credibility across both internal and external stakeholders

You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own the CS operating model, drive custo

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

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We are currently seeking an experienced professional to join our team in the role of Head of D2C (Direct to Consumer) Wealth Customer Proposition. The Head of Direct-to-Consumer (D2C) Wealth Proposition is responsible for defining and delivering the long-term proposition strategy for HBUK’s D2C re

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The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. An experienced marketing leader with a strong understanding of digital assets and financial markets. Working closely with the Chief Commerci

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

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What you'll bring to the team** Deep UX design experience, with at least 5 years in senior or leadership roles within enterprise software environments A track record of defining and executing UX strategy for a broad product built by multiple teams* Experience partnering closely with Product and En

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

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The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. You will own the end-to-end customer journey, maximising growth through both

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Experience working in or alongside CRM‑led businesses (HubSpot strongly preferred; Salesforce, Dynamics, Pipedrive or similar also relevant).

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. You will own the end-to-end customer journey, maximising growth through both

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. You will own the end-to-end customer journey, maximising growth through both

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Take ownership of the internal AI agenda and acceleration roadmap.

The Wave in Bristol is a unique inland surf destination seeking a hands-on IT leader to own the network, EPOS and payment systems, security and site systems across a fast-paced guest-facing operation.You will line-manage a small in-house team, manage suppliers and budgets, and drive IT projects end-

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our. Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. You will own the end-to-end customer journey, maximising growth through both

An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successful charitable leisure trust operating a portfolio of community leisure centres across South Gloucestershire. Reporting as part of the senior leadership team, you'll take ownership of the entire custome

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Opportunity to shape a high‑profile AI agenda within a respected HubSpot‑led organisation.

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

Leisure Recruitment Ltd is partnering with a charitable leisure trust operating community centres across South Gloucestershire to recruit a Head of Sales & Experience. You will own the customer journey from membership recruitment to retention and service excellence, shaping strategy and influencing

You'll be responsible for making sure projects are delivered safely, professionally and profitably, while balancing customer experience with operational efficiency. As Head of Customer Success, you'll take ownership of the end-to-end client delivery function, leading the project delivery team and ac

Reporting as part of the senior leadership team, you'll take ownership of the entire customer journey, from attracting new members to improving retention and enhancing the overall customer experience. An exciting opportunity has arisen for an experienced Head of Sales & Experience to join a successf

You’ll be the first point of contact for visitors, customers and colleagues, handling reception, switchboard duties, post, room bookings, and deliveries with a friendly, professional approach. ESPO is seeking a Front of House Associate to join our HR & Admin Support team at our Leicester site. The

Orbit Group is seeking a Customer Involvement & Influence Manager to lead the Customer Influence team and develop a proactive engagement programme that deepens understanding of customer expectations for future strategy. The role operates in an agile framework and will be based out of our Coventry of

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Passion for delivering outstanding customer experience in a fast-paced, purpose-led environm

Other companies may call this role: Head of Customer Success, Client Services Director, Strategic Account Director, Head of Client Relationships, Customer Experience Director, Head of Key Accounts, Client Success Director, Account Director or Customer Partnership Director. As Head of Customer Succes