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Warehouse Manager \n Dirac Trading Group | Acton, London | Full-time, permanent | On-site \n \n Dirac Trading Group is hiring a hands-on Warehouse Manager to take ownership of daily operations at our Acton warehouse. \n \n This is a practical, on-site leadership role for someone who can keep outbound orders moving, lead a mixed warehouse team, and maintain high standards around accuracy, safety, pace and accountability. \n \n What you will own \n\n • Lead the warehouse team day to day, setting priorities and holding people accountable.\n, • Plan rotas across full-time, zero-hour and agency workers, flexing labour to match demand.\n, • Own outbound fulfilment so orders are packed, checked, booked and dispatched accurately and on time.\n, • Book UK outbound shipments and resolve courier or collection issues quickly and practically.\n, • Maintain a clean, safe, organised and secure warehouse, with clear standards for stock handling and working areas.\n, • Own warehouse Health & Safety standards, including new starter training, refresher training and annual checks.\n, • Work closely with Operations, Customer teams and senior management to improve accuracy and efficiency.\n\n \n What we're looking for \n\n • Previous experience managing or supervising a warehouse team in the UK.\n, • Strong organisation, prioritisation and communication skills in a fast-paced environment.\n, • A hands-on management style, with the willingness to lead from the front when needed.\n, • Experience managing rotas, temporary workers, overtime and daily warehouse coverage.\n, • Strong attention to detail around packing, dispatch and stock accuracy.\n, • Experience booking UK outbound shipments.\n, • A valid forklift licence, or willingness to obtain one, is preferred.\n, • Applicants must have the right to work in the UK.\n\n \n Package and benefits \n\n • £40,000 base salary.\n, • Discretionary monthly KPI bonus of up to £700, with a maximum annual package of £48,400 if all monthly criteria are achieved.\n, • Free on-site parking and company pension scheme.\n, • Staff discount for stock we sell.\n, • Supportive, high-energy working environment with the office and warehouse teams based together in Acton.\n, • Team lunch break from 12:30-1:00pm, annual team dinner, local team lunches when major milestones are met, and competitive table tennis.\n, • Overtime support where required, including potential meal support during extended overtime periods.\n\n \n How to apply \n If you are dependable, organised and ready to take ownership of a busy warehouse operation, we would love to hear from you. Please apply through LinkedIn with your CV.

Engineering Stores Coordinator Are you interested in joining a leading manufacturer in the food industry, dedicated to quality and innovation. Who prioritise safety, quality, and efficiency in all our operations. You will be joining a business with a fantastic culture and a supportive team network. As the Engineering Stores Coordinator, you will play a crucial role in ensuring maximum equipment availability by effectively managing our engineering stores. You will oversee stock levels, conduct monthly stock takes, and collaborate with OEMs and suppliers to maintain efficient operations. Your understanding of engineering and manufacturing processes will be essential to meet our production needs. Role responsibilities: Ensure effective management of engineering spares to support Planned Preventative Maintenance (PPM) requirements within budgetary constraints. Collaborate with the engineering team to optimise stock and spare part management. Manage the monthly stores budget in line with forecasts. Issue purchase orders to suppliers, ensuring compliance with financial requirements. Work with OEMs and local suppliers to secure competitive pricing. Order, receive, and check spares and parts. Maintain accurate stock levels and monitor critical spare parts. Utilize the CMMS (Computerised Maintenance Management System) to log and allocate spare parts and stock items. Conduct scheduled cycle counts and maintain stock accuracy. Assist the Site Engineering Manager with various tasks as needed. Ensure compliance with food safety, hygiene, and quality standards in line with Approved Codes of Practice (ACOPs) and legislative requirements. What you will need: Understanding of engineering terminology and components. Familiarity with engineering technical and OEM drawings. Proficient in Microsoft Office. Experience in a stores/warehouse environment with a focus on stock control. Background in manufacturing or production is preferred. What's in it for you? You will be joining a business that is heavily focused and proud of their supportive team culture, where continuous improvement and innovation is at the full front. You will have the opportunity to make a significant impact while growing your own career. This opportunity comes with a career progression path which will provide a healthy challenge. If you are ready to take on this exciting challenge, please hit apply of give Wayne a call. TPBN1_UKTJ

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

Senior Administrator – Team Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Senior Administrator – Team Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. Key Responsibilities Lead, motivate and develop a team of six Customer Service and Administration professionals. Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations. Manage workflows, priorities and service standards across the department. Take ownership of complex and escalated customer complaints through to resolution. Support, coach and develop team members to achieve high levels of performance and accountability. Monitor KPIs, service levels and productivity, implementing improvements where required. Identify opportunities to streamline processes and improve the customer journey. Ensure compliance with company procedures and industry regulations. Build strong working relationships with internal departments, clients and external stakeholders. About You Previous experience managing a customer service and/or administration team. Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment. Confident dealing with challenging conversations and high-level customer complaints. Resilient, decisive and solutions-focused with the ability to make balanced decisions. A proactive leader who takes ownership and drives continuous improvement. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Comfortable coaching, motivating and holding people accountable. Strong IT skills, including Microsoft Office and CRM/case management systems. If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Night Managers in our team play a crucial role in overseeing the hotel’s overnight operations, ensuring the highest standards are maintained across all departments.

Previous experience in a hotel supervisory or management role, such as Night Manager, Night Supervisor, Front Office Manager, Duty Manager, or Assistant Front Office Manager. As Night Manager, you'll be the most senior leader on property overnight, taking ownership of the entire guest experience and

Sofitel London-Heathrow invites a skilled Night Manager to lead overnight operations across departments in a luxury 5-star hotel connected to terminal 5.

Previous experience in a hotel supervisory or management role, such as Night Manager, Night Supervisor, Front Office Manager, Duty Manager, or Assistant Front Office Manager. As Night Manager, you'll be the most senior leader on property overnight, taking ownership of the entire guest experience and

This is a fantastic opportunity for an ambitious Front of House professional to take on a key leadership role within a. Assistant Front of House Manager. Managing daily front office operations, procedures and service standards.

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality. SCOPE & GENERAL PURPOSE The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience. With a hands-on approach, the Assistant Night Manager assists in supervising the night team, resolving guest concerns, and ensuring all nightly procedures, including audits and reporting, are completed accurately. This position requires strong attention to detail, initiative, and a commitment to always upholding Montcalm Collections luxury standards. LEADERSHIP COMPETENCIES 1. Leadership & Team Support Supports the Night Manager in guiding and coordinating the night team, including reception, porters, security, and night auditors. Helps maintain team motivation, ensuring colleagues remain informed, engaged, and guest-focused throughout the shift. Provides day-to-day support and guidance to uphold luxury service standards. 2. Guest Service Excellence Acts as a key point of contact for guests during the night, delivering attentive and personalised service. Anticipates guest needs, responds promptly to requests, and supports the resolution of issues. Assists with VIP arrivals, in-house guest care, and late check-ins/check-outs. 3. Operational Support Supports the smooth running of front of house and overall hotel operations overnight. Assists in completing nightly audit and reporting procedures accurately. Coordinates with housekeeping, maintenance, and F&B teams to ensure readiness for the following day. 4. Safety & Security Awareness Supports the implementation of hotel security procedures to ensure a safe environment for guests and team members. Conducts regular checks of the property, identifying and reporting any potential risks. Assists in responding to safety concerns, maintaining awareness and vigilance throughout the shift. 5. Incident & Risk Support Assists the Night Manager in handling emergencies or unexpected incidents with professionalism and composure. Ensures adherence to health, safety, security, and data protection standards. Supports the protection of the hotels reputation through calm and effective communication. 6. Communication & Reporting Supports the preparation of clear and detailed handovers for the morning management team. Maintains accurate records of incidents, guest feedback, and operational matters. Represents the brand professionally in all guest and team interactions. 7. Problem Solving & Decision Making Handles day-to-day guest concerns and operational challenges, escalating when necessary. Uses initiative to resolve issues efficiently while maintaining service standards. Demonstrates good judgement in balancing guest satisfaction with operational needs. KEY RESPONSIBILIES The Assistant Night Manager supports the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage, ensuring smooth and efficient overnight operations. They act as a key point of contact for guests, delivering warm, professional, and personalised service, while assisting with check-ins, check-outs, and all overnight guest requests with efficiency and discretion. They are responsible for handling guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary. The role includes supporting the coordination of VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard. The Assistant Night Manager contributes to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates, while monitoring room availability and ensuring all guest information is recorded correctly. They ensure the Front Desk remains fully operational and guest-focused throughout the shift. Maintaining safety and security is a key aspect of the role, including carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents. The Assistant Night Manager also assists in preparing detailed shift reports and handovers for the morning management team. Close coordination with Housekeeping and Maintenance teams is essential to ensure the hotel is fully prepared for the day ahead. The role requires adherence to all operational procedures, health and safety standards, and data protection policies. In addition, the Assistant Night Manager provides guidance and support to night team members, fostering a positive and collaborative working environment. They are expected to step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision-making. They uphold Montcalm Collections standards of service, professionalism, and discretion in all interactions, support the training and development of team members, and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. SKILLS & QUALIFICATIONS Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment. Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage. Familiarity with Opera PMS or similar hotel management systems. Good understanding of financial procedures, with the ability to support nightly audit processes accurately. Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting. Confident communication skills, with the ability to interact professionally with guests and colleagues. Ability to remain calm under pressure and resolve guest concerns effectively. Fluent English is essential; additional languages are highly desirable. WORKING CONDITIONS Full-time position with overnight shifts. Flexibility required to work weekends and bank holidays. Role involves extended periods of standing and walking. Regular interaction with guests during late-night and early-morning hours. TPBN1_UKCT

Guest Service Manager The Cura Kensington, a Tribute Portfolio Hotel by Marriott Salary: Competitive Salary + Excellent Benefits About the Hotel The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit. As part of Marriott's Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences. Our Guest Service Manager plays a key leadership role within the Front Office department, ensuring exceptional guest journeys while supporting the smooth day-to-day operation of Guest Services. The Role Reporting to the Front Office Manager , the Guest Service Manager is responsible for supporting the leadership and daily operation of the Front Office team ensuring exceptional guest satisfaction, operational excellence, and compliance with Marriott brand standards. The Guest Service Manager oversees Reception, Guest Relations ensuring every guest receives a seamless experience from arrival through departure. You will lead by example, coach and develop the Front Office team, and work closely with Food & Beverage, Housekeeping, Kitchen and Engineering teams to ensure efficient hotel operations and outstanding guest experiences. You will also provide operational support to the Food & Beverage department when required, particularly during busy service periods, events, or when additional leadership support is needed. Key Responsibilities Support the Front Office Manager in the daily leadership and operation of the Front Office and supporting Food & Beverage when necessary. Supervise Reception, Guest Relations Teams. Lead the Front Office team during assigned shifts, ensuring exceptional guest service and operational efficiency. Act as the senior Front Office representative during designated shifts, escalating operational matters where appropriate. Ensure Marriott brand standards, Tribute Portfolio standards, and hotel policies are consistently achieved. Deliver exceptional guest experiences by proactively engaging with guests, resolving complaints professionally, and creating memorable stays. Manage VIP arrivals, Marriott Bonvoy Elite recognition, group arrivals, long-stay guests, and special requests. Coordinate closely with Housekeeping to manage room availability, room allocations, early arrivals, departures, and out-of-order rooms. Monitor guest feedback, including Marriott GSS, online reviews, and social media, implementing action plans to improve guest satisfaction. Promote Marriott Bonvoy enrolment, room upselling, and other departmental revenue opportunities. Conduct daily shift briefings, handovers, and operational communications within the Front Office team. Train, coach, mentor, and support the development of Guest Service Associates and Supervisors. Assist the Front Office Manager with departmental rotas, payroll administration, annual leave planning, and staffing requirements. Maintain accurate cash handling procedures, banking, and financial controls within the Front Office. Ensure compliance with Health & Safety, Fire Safety, Security, GDPR, and Marriott operational procedures. Handle guest incidents and emergency situations calmly and professionally in accordance with hotel procedures. Carry out regular lobby and Front Office inspections to ensure cleanliness, presentation, and service standards are maintained. Foster a positive, engaging, and collaborative working environment that reflects Marriott's culture and values. About You Previous supervisory or management experience within a Front Office department in a quality hotel environment. Experience within Marriott International or another international hotel brand is highly desirable. Strong knowledge of Front Office operations and guest service excellence. Good understanding of Housekeeping coordination and hotel operations. Excellent leadership, coaching, and team development skills. Passionate about delivering exceptional guest experiences. Strong communication, organisational, and problem-solving abilities. Commercially aware with experience promoting upselling and guest satisfaction initiatives. Experience using Opera PMS (Opera Cloud preferred) and Marriott systems is advantageous. Flexible, hands-on, and able to work a variety of shifts, including weekends and bank holidays. What We Offer Competitive salary with performance-based incentives Global Marriott employee discounts on rooms, dining, and experiences Meals on duty Uniform provided Ongoing Marriott International training and leadership development Excellent career progression opportunities within Marriott International Collaborative and inclusive working environment Regular wellbeing initiatives and social events Pension scheme Employee recognition and reward programmes Lead the Guest Experience At The Cura Kensington, every guest interaction creates a lasting impression. As our Guest Service Manager, you will play a vital role in supporting the Front Office Manager, leading your team by example, and ensuring every guest receives the warm, personalised service that defines our Tribute Portfolio hotel. If you are an experienced Front Office leader with a passion for hospitality, people development, and delivering exceptional guest experiences, we would love to hear from you. TPBN1_UKCT

We have an exciting opportunity with Dorsett Shepherds London and our aparthotel Dao by Dorsett West London for a Groups, Meetings & Events Sales Manager. The Groups, Meetings & Events Sales Manager is responsible for developing, managing and maximising group, meetings, conference and event business for the hotel. The role will drive revenue through proactive sales activity, account management and business development across corporate, association, agency, group and MICE markets. The position will manage the sales process from initial enquiry through to confirmation and handover, ensuring commercial opportunities are maximised while delivering a high standard of client service. The role will work closely with Revenue, Events, Reservations and operational departments to achieve agreed revenue, occupancy and profitability objectives. Group & Meetings Sales Develop and implement proactive sales strategies to increase group, meetings and events revenue. Proactively identify and pursue new business opportunities within corporate, agency, association and MICE markets. Manage enquiries for meetings, conferences, residential groups, incentives, social events and other group business. Prepare and present proposals, quotations and contracts in line with hotel commercial strategy. Conduct client meetings, sales calls, presentations, hotel tours and site inspections. Negotiate rates, packages, terms and conditions within agreed commercial guidelines. Maintain a strong and active sales pipeline. Identify opportunities to increase room nights, meeting space, food and beverage and ancillary revenue. Account Management Develop and maintain strong relationships with key corporate, agency, association and MICE accounts. Create and implement account plans for key clients. Conduct regular account reviews and identify opportunities for increased business. Maintain accurate client information and sales activity within the CRM. Manage client feedback and resolve commercial issues promptly and professionally. Commercial & Revenue Management Take responsibility for achieving agreed group and meeting sales targets. Monitor market demand, competitor activity and local business trends. Provide accurate sales forecasts, pipeline updates and revenue projections. Identify need periods and develop targeted sales activity to support occupancy and revenue. Ensure business accepted is commercially viable and aligned with hotel strategy. Review lost business and conversion performance to identify opportunities for improvement. Event & Operational Coordination Work closely with the Events, Reservations, Revenue, Front Office and Food & Beverage teams. Ensure all confirmed group and meeting business is accurately handed over to the relevant operational departments. Communicate client requirements, special arrangements and commercial commitments clearly and accurately. Support the Events team in maintaining a seamless client journey from enquiry through to event delivery. Attend relevant pre-conference meetings and operational briefings where required. Business Development & Networking Generate new business through proactive sales calls, appointments, networking and industry engagement. Attend relevant trade shows, exhibitions, workshops and industry events. Organise and host client events, familiarisation trips and site inspections. Develop relationships with event agencies, PCOs, DMCs, corporate bookers and other business partners. Research new markets, sectors and accounts to identify growth opportunities. Represent the hotel professionally at external events and client meetings. In return, you will receive: 28 Days Holidays Meals on Duty Associate discounted rates with our hotels Training and Development Opportunities Auto-enrolment Pension Dry Cleaning Free Eye test for VDU users Free Dry Cleaning Social Events Join our passionate ESG committee to promote sustainability A bit about us Dorsett Shepherds Bush is a listed building with 317 rooms, 3 meeting rooms and Dao by Dorsett West London with 74 apartments. The hotels doors opened in June 2014 and over the last few years gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms. The aparthotel opened its doors in April 2022. Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Thank you for taking the time to apply for an opportunity with Dorsett Shepherds Bush London. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future. TPBN1_UKCT

Customer Service & Administration Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service & Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. Key Responsibilities • Lead, motivate and develop a team of six Customer Service and Administration professionals., • Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations., • Manage workflows, priorities and service standards across the department., • Take ownership of complex and escalated customer complaints through to resolution., • Support, coach and develop team members to achieve high levels of performance and accountability., • Monitor KPIs, service levels and productivity, implementing improvements where required., • Identify opportunities to streamline processes and improve the customer journey., • Ensure compliance with company procedures and industry regulations., • Build strong working relationships with internal departments, clients and external stakeholders. About You • Previous experience managing a customer service and/or administration team., • Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment., • Confident dealing with challenging conversations and high-level customer complaints., • Resilient, decisive and solutions-focused with the ability to make balanced decisions., • A proactive leader who takes ownership and drives continuous improvement., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication skills, both written and verbal., • Comfortable coaching, motivating and holding people accountable., • Strong IT skills, including Microsoft Office and CRM/case management systems. If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

About Park Hyatt London River Thames Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline. The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to Londons landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences. Duties and responsibilities related to the Night Duty Manager role Ensure all guests receive prompt, professional, and courteous service throughout the night. Manage late check-ins, early check-outs, and assist with any guest requests. Oversee night audits to ensure accurate recording of daily transactions and prepare reports. Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations. Act as the primary point of contact during nighttime operations. Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections. About you Previous experience in hotel front office management within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required. Benefits you will enjoy as a Night Duty Manager 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty in our colleague restaurant Uniform provided and laundered complimentary Headspace membership and access to our Employee Assistance Programme 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortunes 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact. Next steps: Apply today for this Night Duty Manager role and start your journey with Hyatt Hotels! TPBN1_UKCT

Engineering Stores Coordinator Are you interested in joining a leading manufacturer in the food industry, dedicated to quality and innovation. Who prioritise safety, quality, and efficiency in all our operations. You will be joining a business with a fantastic culture and a supportive team network. As the Engineering Stores Coordinator, you will play a crucial role in ensuring maximum equipment availability by effectively managing our engineering stores. You will oversee stock levels, conduct monthly stock takes, and collaborate with OEMs and suppliers to maintain efficient operations. Your understanding of engineering and manufacturing processes will be essential to meet our production needs. Role responsibilities: Ensure effective management of engineering spares to support Planned Preventative Maintenance (PPM) requirements within budgetary constraints. Collaborate with the engineering team to optimise stock and spare part management. Manage the monthly stores budget in line with forecasts. Issue purchase orders to suppliers, ensuring compliance with financial requirements. Work with OEMs and local suppliers to secure competitive pricing. Order, receive, and check spares and parts. Maintain accurate stock levels and monitor critical spare parts. Utilize the CMMS (Computerised Maintenance Management System) to log and allocate spare parts and stock items. Conduct scheduled cycle counts and maintain stock accuracy. Assist the Site Engineering Manager with various tasks as needed. Ensure compliance with food safety, hygiene, and quality standards in line with Approved Codes of Practice (ACOPs) and legislative requirements. What you will need: Understanding of engineering terminology and components. Familiarity with engineering technical and OEM drawings. Proficient in Microsoft Office. Experience in a stores/warehouse environment with a focus on stock control. Background in manufacturing or production is preferred. What’s in it for you? You will be joining a business that is heavily focused and proud of their supportive team culture, where continuous improvement and innovation is at the full front. You will have the opportunity to make a significant impact while growing your own career. This opportunity comes with a career progression path which will provide a healthy challenge. If you are ready to take on this exciting challenge, please hit apply of give Wayne a call

Company Description At Ibis Budget London Heathrow Central , part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, youll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from: Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply) Global employee discounts across 100+ countries and 5,000+ hotels Access to industry-leading training via the Accor Academy Opportunities for internal progression and international mobility A supportive and inclusive team culture Health & wellbeing support in and outside the workplace We believe in celebrating your personality and helping you grow because you matter. Hospitality is a work of heart , ? Join us and become a Heartist . Job Description As Night Duty Manager , you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. You will: Oversee night audits, end-of-day reporting, and financial reconciliation Act as the primary point of contact for all guest issues and emergencies overnight Ensure guest check-ins/outs are completed efficiently and professionally Monitor the buildings security and perform regular night walks and health & safety checks Assist with cleaning, stock control, and light F&B duties where required Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness Support and guide any night staff on duty, ensuring policies and standards are followed Respond to fire alarms or incidents in line with the hotels emergency procedures Qualifications Were looking for someone who: Has prior experience working in a hotel front office or supervisory night role Understands night audit procedures (training provided if needed) Can stay calm and make confident decisions in emergency or high-pressure situations Is self-reliant, responsible, and proactive in solving problems Is tech-savvy and familiar with PMS systems (Opera Cloud preferred) Communicates clearly in English (spoken and written); other languages are a bonus Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays) Additional Information By joining Ibis Budget London Heathrow Central, you become part of the Accor global network offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer , committed to diversity, equality, and creating a workplace where everyone feels they belong . TPBN1_UKCT

Night Managers in our luxurious hotel play a crucial role in overseeing the hotel’s overnight operations, ensuring the highest standards are maintained across all departments.

Reception Manager / Front of House Manager. Experience in Front Office or Night Management within a hotel environment. Assistant Night Manager, Night Porters, Night Receptionist.

Front Office Manager – oversee front office operations, lead a team, and deliver exceptional guest experiences while managing budgets and inventory. Manage and lead the front office team, ensuring delivery of the guest journey and service standards. Ensure guest satisfaction and the smooth running

Warner Hotels is seeking a Cluster Front Office Manager to lead the front office operations across Sinah Warren and Lakeside, delivering exceptional guest experiences aligned with brand standards.

Guk in London is seeking a proactive Front of House Supervisor to lead the guest experience at a premium corporate reception. As the key Front of House professional, you will manage daily reception operations, oversee visitor procedures and coordinate meetings, hospitality and catering while maintai

Criterion Hospitality is seeking a passionate Duty Manager to join our London West End team as Guest Service Manager. You will oversee front office operations, lead by example, and ensure outstanding guest service in a busy hotel environment.

TheCluster Front Office Managerleadsthe Front Office operationsacross the hotels within the cluster, to deliver exceptional guest experiences aligned with Warner Hotels' brand standards, from arrival to departure. Warner magic to life, leading Front Office operations across both. Maintainworld-class

As our Front Office Manager, you will be the driving force behind one of the most critical guest‑facing departments in the hotel. Overseeing all Front Office operations including Front Desk, Nights, Concierge, and Switchboard. Leading, motivating, and coaching Front Office associates and managers.

Warner Hotels is seeking a Cluster Front Office Manager to lead Front Office operations across Sinah Warren and Lakeside, delivering exceptional guest experiences aligned with brand standards.

Lead and coordinate the day-to-day operations of the Front Office team, ensuring seamless and efficient service delivery. Inspire, motivate, and develop the Front Office team to achieve exceptional performance while maintaining the highest standards of professionalism. Ensure full compliance with co

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Cleaner (Permanent) (15/5057).Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

With three decades of experience supporting people across health and social care, at Newcross Healthcare we believe in doing what is right, even when no one is watching.Every voice matters and every person counts.Compassionate hearts deliver exceptional care, and great care is never delivered alone.

Support Worker (Learn Dis) REF: HSCP/.Salary: Grade 3 £27,992 - £28,610 �

You will be part of a team assisting Early Learning and Childcare Officers to deliver high-quality provision for Renfrewshire's youngest children including the creation of a nurturing and homely environment during the lunchtime period.

Empower Children’s Lives, One Shift at a Time! Looking for a role that’s as flexible as you are? At Wilderness Way, we’re on the lookout for passionate individuals to join our team as on a bank basis.If you're ready to make a difference in the lives of children and young people, we want to h

They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager.

Job Description If you want to know about the requirements for this role, read on for all the relevant information.Avenues is a community where people smile, laugh, grow and achieve great things.We know that when our team feels supported, they can do amazing work helping the people we care for – i

Support the Team Manager to oversee performance related to the contract including KPIs.

Pertemps Reading is seeking an Office Administrator & Database Administrator in Oxford with occasional travel to OX18. You will provide comprehensive office and database support, manage records, act as the first point of contact for clients, and assist with onboarding and document control in a busy,

Office Angels is recruiting a Sales Administrator for the Gateshead site on a temporary basis for around three months, with a view to becoming permanent. Excellent training is provided and the successful candidate will have experience in office administration and.

The Specialist Cleaning service is a small team within the Cleaning & Caretaking service.Our priority is customer focus and care.We provide a high-quality cleaning service designed to meet the individual customers requirements and respond quickly to emergency cleans to minimise disruption for our cu

The University of York, within the Directorate of Facilities Management & Campus Services Rapid Response Team, is seeking staff to provide rapid response cleaning across campus, carry out planned deep-cleaning using specialised equipment and work from heights.You will respond to requests for room se

Location: WA5, Great Sankey, Warrington.Belmont Recruitment is currently looking for a Domestic Cleaner to join Warrington Hospital on an ongoing temporary contract.You will carry out cleaning tasks, operating machinery, e.You will be responsible for the correct use, security, and storage of your ow

Thorn Baker Recruitment Ltd in the United Kingdom is seeking a Mobile Specialist Cleaner to support a major retail portfolio across West London and the surrounding areas.You will travel between sites, operate with a company van, fuel card and mobile phone, with work planned in advance where possible

Accommodation Services oversees the day to day management of all corporate accommodation and provides a comprehensive cleaning and caretaking service to over 230 sites, including schools, offices, public conveniences and other public buildings throughout the East Riding of Yorkshire.

Thorn Baker Facilities Management is seeking a Mobile Specialist Cleaner to support a UK retail portfolio across the Birmingham and the West Midlands region.You’ll travel between sites, with a company van and tools provided, and work on high-level cleaning tasks across retail and commercial spaces

Accommodation Services oversees the day to day management of all corporate accommodation and provides a comprehensive cleaning and caretaking service to over 230 sites, including schools, offices, public conveniences and other public buildings throughout the East Riding of Yorkshire.

Thorn Baker Facilities Management is recruiting a Mobile Specialist Cleaner to support a major UK retail portfolio around the Bournemouth/Southampton area.You'll be provided with a company van, fuel card and mobile phone, with work planned in advance wherever possible.Most jobs are within approximat

Away Resorts is seeking a dedicated team member at Tattershall Lakes, Lincolnshire.This part-time role (Mon and Fri) offers flexibility around school hours, with weekends optional.You’ll clean and prepare guest accommodations to our high standards, ensuring each space is spotless and welcoming for

Permanent Opportunity - Mobile Specialist Cleaner - £32,250 + Company Van.Are you an experienced window cleaner or specialist cleaning operative looking for your next opportunity? Do you enjoy working across a variety of sites rather than being based in one location? If you have experience in high-