Service Delivery & Operations Manager - Cheshire
1 day ago
Winsford
Service Delivery & Operations Manager - Cheshire \n We’re working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. \n This is a broad role combining team leadership, customer management, service delivery and technical oversight. You’ll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers. Key Responsibilities \n\n • Lead and develop a team of technical professionals.\n, • Take ownership of day-to-day service delivery and performance.\n, • Monitor SLAs, KPIs, workloads and operational standards.\n, • Manage technical escalations and support the team when required.\n, • Build strong relationships with customers and senior stakeholders.\n, • Lead customer service reviews and identify improvement opportunities.\n, • Support technical discussions, projects and new business opportunities.\n, • Recruit, onboard and develop technical staff.\n, • Help improve processes, documentation and overall service quality.\n About You \n We’re looking for someone with experience within an MSP, IT services or technology environment, who has progressed into a technical leadership or service delivery position. \n You should have: \n\n • Experience managing or leading a technical team.\n, • Strong understanding of IT service delivery.\n, • Experience with service management, ticketing, PSA or RMM platforms.\n, • Excellent customer-facing and communication skills.\n, • The confidence to deal with senior stakeholders.\n, • A commercially aware and solutions-focused approach.\n, • A full UK driving licence.\n\n Desirable: Microsoft/Azure/Cisco experience, relevant certifications and experience managing SLAs, KPIs or technical projects. The Package \n\n • Contributory pension\n, • Free parking\n, • Mileage expenses or company vehicle\n, • Excellent opportunity to take ownership of a growing technical operation\n\n Interested? Please Click Apply Now! Service Delivery & Operations Manager Service Delivery & Operations Manager - Cheshire