Senior Technical Application Specialist (Customer Communications)
26 days ago
Edinburgh
Senior Technical Application Specialist (Customer Communications) Location: Halifax or Edinburgh (Hybrid – 2 days onsite) Contract: 12 Months We're recruiting an experienced Senior Technical Application Specialist to support large-scale customer communications transformation within a highly regulated enterprise environment. You'll lead technical initiatives across customer communications platforms, helping deliver scalable, secure, and customer-focused communication solutions while working closely with business and technology teams. Responsibilities • Lead technical delivery across customer communications platforms, • Support customer communication transformation programmes, • Provide technical leadership and architecture guidance, • Design document composition and orchestration solutions, • Resolve complex production issues and perform root cause analysis, • Lead proof-of-concepts and innovation initiatives, • Mentor technical team members, • Collaborate with business, architecture, and engineering teams, • Manage cross-functional dependencies, • Promote best practices and governance Essential Skills • Customer Communications Management (CCM), • Precisely DOC1, • EngageOne, • FIS CSF, • OpenText Exstream, • Quadient Inspire, • Document Composition, • Post Composition, • Document Orchestration, • Banking / Insurance / Financial Services, • Stakeholder Management, • Technical Leadership Desirable Skills • AFP, • PDF, • Web Technologies, • Digital Communication Frameworks