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Main Duties and Responsibilities \n \n Commercial Leadership \n\n • Lead, motivate and develop the Conference, Hospitality & Events Sales Team, creating a high-performing, revenue driven, customer-focused culture.\n, • Deliver agreed revenue, occupancy, profitability and sales conversion targets across the commercial portfolio.\n, • Support the development and delivery of the commercial sales budget alongside the Head of Hospitality & Hotels and Marketing & Business Development Manager.\n, • Identify opportunities to grow new and existing markets, increase repeat business and maximise venue utilisation.\n, • Develop pricing, yield management and sales initiatives to optimise commercial performance.\n, • Monitor competitor activity, market trends and customer insights to inform business decisions and identify opportunities.\n\n Sales and Customer Experience \n\n • Ensure all enquiries are managed efficiently and professionally, delivering excellent customer service throughout the customer journey.\n, • Drive enquiry conversion through effective sales techniques, relationship management and proactive account development.\n, • Build and maintain strong relationships with corporate clients, academic departments, public sector organisations and external partners.\n, • Oversee the negotiation of contracts, pricing and commercial terms within delegated authority.\n, • Resolve complex customer issues and complaints promptly, ensuring positive outcomes and continuous service improvement.\n\n Operational Management \n\n • Oversee the day-to-day operation of the Conference, Hospitality & Events Sales Team, ensuring efficient processes and consistent service standards.\n, • Ensure smooth transition of confirmed events to operational delivery teams through effective communication and planning.\n, • Review and continuously improve sales processes, systems and standard operating procedures.\n, • Ensure accurate management of CRM, booking and event management systems, maintaining high standards of data quality and compliance.\n, • Work collaboratively with operational teams to maximise service quality and customer satisfaction across all venues.\n\n Performance and Financial Management \n\n • Monitor and report on sales performance through regular analysis of enquiries, conversion rates, occupancy, revenue, profitability and key performance indicators.\n, • Produce weekly, monthly and annual management reports, forecasts and business on the books updates.\n, • Contribute to budget preparation, forecasting and business planning.\n, • Regularly review conference, events and hospitality tariffs to ensure a competitively positioned price point which is generating the required level of profitability.\n, • Determine the most appropriate contractual terms and conditions, and ensure they are applied to all client bookings in a robust contract between the organisation and the client, to protect commercial income.\n, • Maximise yield across the venue portfolio through effective pricing and inventory management.\n\n Leadership and People Management \n\n • Provide effective leadership, coaching and development for the Conference, Hospitality & Events Sales Team giving clear guidelines on their role, responsibilities and expected outcomes.\n, • Set objectives, monitor performance and undertake regular one-to-one meetings and performance reviews.\n, • Identify training and development needs, supporting continuous professional development.\n, • Foster an inclusive, collaborative and high-performing working environment.\n, • Manage recruitment, absence, wellbeing and employee relations matters in accordance with Unicus policies.\n\n Stakeholder Management \n\n • Develop and maintain meaningful relationships with colleagues across Commercial, Accommodation, Finance, Marketing, Academic Departments, the Students' Union,AV Services, Room Bookings and external partners.\n, • Represent the business at client meetings, networking events, trade fairs, conference exhibitions and industry forums.\n, • Foster a collaborative working relationship with Marketing Sheffield, investing time and energy into developing academic relationships to support the Conference Ambassador Programme.\n\n Systems, Compliance and Continuous Improvement \n\n • Champion continuous improvement across sales processes, customer experience and operational efficiency.\n, • Support the implementation and optimisation of CRM, booking and business systems.\n, • Ensure compliance with Unicus and University policies, GDPR, financial regulations and contractual requirements.\n, • Maintain accurate records and reporting to support business intelligence and strategic planning.\n, • Contribute to sustainability initiatives and responsible commercial practices.\n, • Continuously review the systems being used to support the sales function, and identify when further investment or development may be required.\n\n Planning and Organisation \n\n • Manage a varied portfolio of conferences, events and commercial bookings across multiple venues with competing priorities.\n, • Coordinate complex and high-profile events, ensuring appropriate planning, communication and risk management.\n, • Balance operational demands with strategic business development activity.\n, • Plan around venue availability, maintenance programmes, academic timetables and operational constraints.\n, • Ensure key milestones, contractual deadlines and financial processes are effectively managed.\n\n Financial Responsibility \n\n • Deliver agreed revenue and profitability targets.\n, • Monitor budgets, forecasts and commercial performance.\n, • Maximise occupancy, yield and revenue opportunities.\n, • Authorise pricing and discounts within delegated authority.\n, • Ensure contracts, deposits and payment processes are in place to protect Unicus income.\n, • Monitor debt, invoicing and financial performance in partnership with Finance colleagues.\n\n People Management \n\n • Directly manage the Conference, Hospitality & Events Sales Team.\n, • Lead recruitment, induction, training and succession planning.\n, • Provide a resolution for staffing issues, absence etc\n, • Create a culture of accountability, collaboration and continuous improvement. Take appropriate action with the support of HR should any individuals be performing below expectation.\n, • Coach team members to develop commercial awareness and customer service excellence.\n, • Ensure resources are effectively deployed to meet business demand.\n\n Decision Making \n The postholder exercises professional judgement in relation to: \n\n • Commercial pricing and discounting within delegated authority.\n, • Allocation of sales resources and workload.\n, • Resolution of complex customer issues.\n, • Prioritisation of high-value and strategic business opportunities.\n, • Continuous improvement of systems, processes and customer experience.\n, • Recommendations for future commercial investment and business development.\n\n Other Duties \n\n • Undertake any other duties commensurate with the grade of the post.\n, • Act as an ambassador for the University's commercial services, promoting its values and reputation.\n, • Support the delivery of wider strategic commercial objectives across the University.\n\n \n Person specification \n \n Applicants should demonstrate evidence of the following criteria in their applications. We will use a range of selection methods to measure candidates’ abilities in these areas including reviewing your online application, seeking references, inviting short-listed candidates to interview and other forms of assessment action relevant to the post. \n \n Criteria \n \n Essential \n Qualifications and experience \n 3-5 years proven experience in sales environment, particularly within the conference/hospitality field \n \n Sales and negotiation skills to ensure maximum financial yield and to convert business \n \n Strong analytical and presentation skills \n \n Excellent interpersonal skills to deal with both internal and external customers \n \n Experience of planning/organising and delivering conferences and events up to 1000 delegate \n \n Experience of managing and controlling budgets/resources and an understanding of financial management procedures \n \n Relevant IT and technology skills \n \n Experience of using an event booking system \n \n Proven track record of delivering customer excellence/customer champion \n \n Sound track record of recognising and implementing successful business development opportunities \n \n Previously managed a team \n \n Awareness of developments within the events industry and how these change customer expectations \n \n Management skills \n Experience of working with and influencing senior management \n \n Ability to provide clear direction and inspirational leadership \n \n Ability to plan and set objectives to deliver results through others \n \n Proven management skills to motivate staff to achieve their full potential \n \n Communication skills \n Excellent communication, interpersonal and negotiation skills with proven ability to influence and persuade at all levels \n \n Team working \n Ability to work as part of and lead a team providing conference and event related facilities and services \n \n Project management \n Experience of change management \n \n Personal effectiveness \n Ability to work well under pressure to tight deadlines in order to meet agreed targets \n \n Commitment to continuous professional development \n \n Commitment to diversity and promoting equal opportunities \n \n Terms and conditions of employment: Please see separate employee conditions document. \n \n Salary for this grade: Competitive salary based on experience \n \n Closing date: 31st August 2026

Beyond Talent Solutions are delighted to be supporting a Rotherham-based organisation with the appointment of a Part Time Receptionist / Administrator on a fixed term contract basis until the end of the year. This is a fantastic opportunity for someone who enjoys being at the heart of a busy office environment, providing a warm welcome to visitors whilst keeping day-to-day operations running smoothly behind the scenes. The Role You’ll play a key part in the administrative team, supporting with both front-of-house reception duties and wider admin support across the business. This is a varied position, ideal for someone who enjoys multitasking and being the go-to person for getting things done. Key Responsibilities Managing reception, ensuring a professional and welcoming environment Handling incoming calls, emails, and post Meeting and greeting visitors, managing sign-in and building access Supporting meeting room bookings and set-up (including basic tech support) Maintaining diaries and coordinating room usage via Outlook Ordering office supplies and managing stock levels Providing general administrative support across teams Assisting with document preparation, scanning, and filing Supporting internal systems and data entry Helping with event organisation and meeting coordination Providing cover for administrative colleagues where needed What We’re Looking For Previous experience in an administrative or reception role Confident using Microsoft Office (Outlook, Word, Excel) Strong organisational skills and great attention to detail Excellent communication skills and a professional telephone manner Ability to manage multiple tasks and prioritise effectively A proactive, team-focused approach with the confidence to work independently Someone who understands the importance of confidentiality The Opportunity September start Part-time hours offering work-life balance (Wednesday-Friday, 9am - 4pm) Fantastic benefits A varied and people-focused role within a supportive team * Ideal for someone looking for short-term work over the summer period Interested? Please get in touch with Beyond Talent Solutions for a confidential conversation or apply today to find out more