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The Service & Team:The Customer Hub is part of Customer and Business Operations within Cornwall Council. We provide a front line service for residents and businesses, delivering information, advice and resolution across a range of council services. This role sits within the Council Tax team, supporting customers with Council Tax enquiries while helping the Council achieve excellent customer service standards and collection targets.The Role:As a Customer Service Adviser (Revenues), you will be the first point of contact for customers contacting Cornwall Council by telephone and electronic channels. You will provide advice and information relating to Council Tax and Business Rates, process customer requests and changes, resolve enquiries wherever possible at the first point of contact, and liaise with internal teams and partner organisations to ensure effective outcomes.This is a varied and rewarding role requiring excellent communication skills, attention to detail, and the ability to work confidently in a busy customer-focused environment. Full training will be provided, including support to develop knowledge of Council Tax legislation.This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.This role is subject to a basic criminal records check.Working Pattern:37 hours per week, Monday to Friday. Our Customer Hub is open for business between 09:00-18:00 and you will be required between these hours. Hybrid working arrangements are available following successful completion of training and subject to business needs. Once training has been completed, there is a requirement to attend our contact centre in Tolvaddon at least one day per week.What you’ll need to succeed:We're looking for people who:• Have experience delivering excellent customer service in a customer-facing environment.• Demonstrate strong communication and interpersonal skills across a range of channels.• Can work accurately with personal, financial and customer information.• Are confident using IT systems and applications, including customer management and telephone systems.• Can manage competing priorities and work effectively in a fast-paced environment.• Have a good standard of education including English and Maths.• Can work positively as part of a team and are committed to providing outstanding customer service. Please read the role profile for the full details of this role attached below in this advertWhat you’ll get in return:You'll join a supportive team committed to delivering excellent public services while helping you develop your skills and career. Full training will be provided, including specialist revenues knowledge, alongside ongoing learning and development opportunities.Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.Our core employee rewards and benefits include:a competitive salary.a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributionsa generous annual leave entitlement with the potential to purchase additional leave.a national award-winning employee health and well being programmeEmployee benefits scheme giving employees access to a wide range of discounts to local and national goods and servicesAdditional Information:Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role. The full role profile is attached here - Customer Service Advisor (Revenues) Role Profile We recommend saving a copy of this to refer to if you are invited to an interview.For more information or an informal chat about the role please contact James Long, Customer Hub Manager (james.long@cornwall.gov.uk)Application ProcessPlease attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall CouncilWe are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.Full timePosting Date: 2026-08-20

#BelongWithUs Come and join us as a Driver and Warehouse Assistant on a flexible 20-37.5 hour basis to help us grow, deliver sales and exceed customer expectations.The role: As a Driver and Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!Please note, this role requires you to have the appropriate driving licence with previous experience as a driverKey Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicleReport any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveriesSupporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesalesEnsuring the housekeeping standards are maintained both on the trade counter and warehousingYou: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours, and your approach to delivering customer and business needs. You’ll thrive on providing the best customer service and being a huge support to your branch colleagues Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more!#BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Buyer Redruth Permanent £35,000-£50,000 We’re looking for an experienced Buyer to join a leading groundworks & civil engineering contractor. This is a key position within the procurement function, where you’ll be responsible for securing the best prices for construction products and materials in line with project contracts. You’ll report to the Commercial Manager and play a vital role in ensuring projects are delivered efficiently and cost-effectively. Responsibilities include: • Procuring materials at the most competitive prices, • Measuring quantities of materials as required, • Comparing supplier quotes and analysing prices against tender allowances, • Researching product information and alternatives, • Liaising with site teams and suppliers regarding orders and deliveries, • Maintaining organised records to prevent invoice queries, • Managing stock lists and identifying cost-effective reuse opportunities, • Assisting the accounts team with invoice resolution The ideal candidate will: • Have proven experience as a Buyer, ideally within the construction, Civil Engineering or Groundworks industry, • Be highly organised with excellent attention to detail, • Possess strong negotiation and communication skills, • Have a sound understanding of market research and pricing analysis, • Be confident working closely with senior management For a confidential discussion, contact Abbie or Jo on (phone number removed) or apply today with your CV. Our Commitment to Inclusion As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background

Trainee Estimator Redruth | Permanent | Full-Time £26,000 - £28,000 + Training + Career Progression Are you looking to build a long-term career in construction estimating? We are working with one of the South West's leading Civil Engineering Contractors to recruit a Trainee / Graduate Estimator for their Head Office in Cornwall. Whether you're a recent construction graduate, have completed an HNC/HND in Construction, or have some previous construction estimating experience, this role offers a genuine pathway for career progression within a growing and successful business. The Role Working within the Estimating team, you'll support the preparation of competitive tenders for groundworks and civil engineering projects, from initial enquiry through to submission. Key Responsibilities • Prepare cost estimates and quantity take-offs., • Review drawings, specifications and tender documents., • Obtain and assess supplier and subcontractor quotations., • Assist with tender submissions and maintain estimating records., • Attend site visits and pre-tender meetings when required., • Liaise with clients, suppliers, subcontractors and internal teams., • Support cost planning while developing your estimating and commercial knowledge. About You: We are looking for a motivated and enthusiastic individual who is eager to learn and develop a career within construction estimating. • HNC, HND, Degree, or equivalent qualification in Construction, Civil Engineering, Quantity Surveying, or a related discipline, • Excellent IT skills, including Microsoft Word and Excel, • Strong numerical and analytical skills, • High attention to detail Desirable: • Previous experience within estimating, quantity surveying, construction administration, or a similar role, • Groundworks, civil engineering, housebuilding, or construction industry experience, • Knowledge of tendering processes and construction contracts What's on Offer? • Salary £25,000 - £28,000 depending on experience and qualifications, • Full training and mentoring from experienced estimators, • Clear career progression opportunities, • Exposure to major groundworks and civil engineering projects, • Supportive and collaborative team environment, • Long-term career development within a successful and growing business, • Opportunity to progress into an Estimator role How to Apply: For more information or a confidential discussion, please contact Abbie or Jo on (phone number removed), or apply today with your CV. Sphere Solutions are a leading recruitment specialist in the construction and engineering sectors, matching top talent with the region’s leading contractors. Our Commitment to Inclusion: As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background

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