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About us\n At DFS Group, were proud to help people create spaces they love to live in. Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. \n Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foun... \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

About UsWe are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.About the RoleThe Account Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partners. We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability.This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular travel to our partners’ offices and operational sites will be required.Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.Account Development:Developing, updating and owning partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisationResponsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goalsPrimary interface between Ocado and the partner for all relationship matters, including escalationsPursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementationEnsuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIsPartner Growth:Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth Delivering actionable recommendations partners can implement within their organizations to support growthBecoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals. Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet these partnership goalsMaintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunitiesAbout youLanguages: Fluency in English is essential. Other European languages desirable (French, Spanish, Polish or Swedish) Years of proven track record in one or several of the following fields:Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus).Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics.Hypergrowth start-ups or scale-upsFamiliarity and passion for data-driven marketing, consumer insight, and ecommerceFamiliarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTVComfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance A highly analytical skill set, able to use data to drive insights and recommendations for partners Deep understanding of financial statements/P&LsAbility to create strategy with imperfect information to deliver business goalsHighly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitabilityA passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth. Up to date on the industry, digital platforms, and changes as they roll outUnderstanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls Professional and/or student international experience will be a plusWhat we offerWe believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:Time to recharge:25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.Health & wellbeing:Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.Family-first policies:22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leaveFinancial support:Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.Commuter perks:Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.Exclusive discounts:15% off at Ocado.com with free delivery (starting in your first month).

About us At DFS Group, were proud to help people create spaces they love to live in.Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Behind our brands is a passionate Group team.From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow. Whether youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other.It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. Its a place where people stay because they feel valued, and find room to grow because theyre challenged. About the role As our Group Organic Social Executive, you'll bring our best-in-class social and content strategy to life by creating engaging, always-on content that builds brand relevance, grows our communities, and supports the commercial goals of both DFS and Sofology. You'll live and breathe social media, with a deep understanding of platforms, trends, content formats and online communities.As both a creator and curator, you'll confidently produce high-quality content while proactively sourcing stories and assets from our stores, studios, photo shoots and teams across the business. Combining creativity with technical expertise, you'll know not only what content to create, but why it matters, when it should be published, and how to optimise performance using data, audience insights and platform best practice.You'll be passionate about spotting emerging trends, testing new ideas and continuously evolving our social presence to keep both brands relevant, engaging and ahead of the curve. What youll be responsible for Creating engaging social content Creating and publishing engaging organic social content across the DFS and Sofology social channels. Capturing authentic content from our stores, product launches, events, photoshoots and studios to keep our channels fresh, relevant and inspiring. Getting involved in content shoots and travelling to locations when needed to create social-first content. Working with our PR, Influencer Marketing and Content teams to source, adapt and re purpose content across both brands. Bringing campaigns, product launches and key trading moments to life through compelling social storytelling that reflects each brand's personality. Collaborating with teams across Marketing, Digital, CRM, Media and Product Development to deliver joined-up campaigns and consistent messaging. Growing and optimising our social channels Managing the day-to-day publishing of content across our social platforms. Monitoring content performance and using insights to continually improve engagement and reach. Keeping up to date with the latest social trends, platform updates and content formats, bringing new ideas to the team. Testing different creative approaches to understand what resonates most with our audiences. Using Sprout Social to schedule content, monitor performance and report on results. Working with our Digital and Web teams to ensure our product catalogue is accurately represented across our social channels. Building our online communities Supporting the day-to-day management of our social communities by responding to comments and encouraging meaningful conversations. Working closely with our Customer Service team to ensure customer queries are handled quickly, consistently and in line with each brand's tone of voice. Helping to build positive brand sentiment by creating engaging interactions and identifying opportunities to connect with our audiences. Were looking for someone who has Strong hands-on content creation skills (filming on a mobile device, editing, writing, publishing) Deep understanding of major social platforms and their formats; particularly Instagram, YouTube, Pinterest (and future emerging channels for the brands) Confident using social analytics tools and native platform insights; including Sprout Social, Meta Business Manager, Pinterest Analytics, GA4 Strong organisational skills with the ability to manage multiple brands, deadlines and priorities Commercial mindset understanding how social supports brand, marketing and performance goals Basic photography, video editing or motion skills (e.g. CapCut, Adobe, Canva) Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply. Room to grow Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together. From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development. For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business. Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us. Our DFS Group benefits We believe great work deserves great support. Thats why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Heres what we have to offer: 23 days holiday, plus the option to buy up to 5 more Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if youve been with us less than a year Health cash plan from £2 a month, with everyday cashback Employee Assistance Programme for support when you need it Extras like flu vouchers, menopause support and health check Pension with company contributions Life assurance for peace of mind Sharesave scheme to save each month and invest in our future Structured induction from day one Access to our Learning Hub and skills workshops Leadership development and apprenticeship programmes 30% colleague discount, plus 15% for friends and family, three times a year Discounts and cashback at hundreds of retailers SmartTech scheme to buy tech up to £1,000 through salary sacrifice Cycle to Work scheme for bikes and accessories up to £1,500 Electric vehicle lease scheme with Octopus to help you save and reduce your impact One paid volunteering day each year Equal opportunities Were proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences. We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower. xrnqpay If your experience does not quite match every part of the role, wed still love to hear from you. If you need any adjustments or additional support during the application process, please contact our Talent Team at and we will be happy to help.

While our Marketing Manager focuses on high-level strategic growth and large-scale B2B opportunities, you will run the show across our day-to-day digital channels, driving content creation, social media engagement, email marketing, and overall campaign execution. Digital Marketing Executive &n

About us Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. At DFS Group, were proud to help people create spaces they love to live in. Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow. Whether youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. Its a place where people stay because they feel valued, and find room to grow because theyre challenged. About the role AsGroup Application Development Manager, you'll play a key role in leading our Application Development team, ensuring we deliver high-quality software solutions that support the needs of DFS Group. You'll be responsible for managing the development function, overseeing the delivery of projects, system enhancements, bug fixes and ongoing business-as-usual requests, while ensuring robust processes, governance and best practices are followed. You'll act as the key link between the business and the Software Development team, helping to shape priorities, manage demand and identify opportunities to improve the way we work. With a focus on leadership, collaboration and continuous improvement, you'll coach and develop a talented team, drive efficiencies, monitor performance and contribute to the wider Application Development & Test strategy to help deliver technology solutions that make a real difference across the Group. What youll be responsible for Leading and developing the Group Software Development team, providing coaching, support and direction to build a high-performing function. Delivering the Application Development & Test roadmap, overseeing projects, enhancements, bug fixes and BAU requests to agreed quality standards and timescales. Acting as the key point of contact for Software Development across DFS Group, managing demand, priorities and stakeholder relationships. Managing backlogs, sprints, workload planning and resource capacity to support effective delivery. Driving continuous improvement by simplifying processes, standardising ways of working and improving team efficiency. Ensuring software development policies, procedures and standards align with industry best practice, security requirements and governance. Establishing KPIs and reporting to monitor performance, delivery, capacity and risks. Managing third-party relationships and supporting effective service delivery. Coaching and developing the team through training, succession planning and cross-skilling to build capability and resilience. Creating a culture of collaboration, innovation and continuous improvement across the function. Were looking for someone who has Proven experience leading and developing teams within a Software Development or IT environment, ideally within a retail organisation. 35 years management experience, with the ability to build high-performing teams through coaching, mentoring and clear direction. Strong understanding of software delivery, workflow management, prioritisation and managing competing demands based on risk, impact and urgency. Experience managing budgets, costs, resources and supplier relationships within an IT environment. Experience of managing risk, workloads and operational challenges through structured processes and frameworks. Strong stakeholder management skills, with the ability to communicate effectively at all levels and build trusted relationships across the business. A proactive, solutions-focused approach, with the ability to take ownership of issues, resolve complex problems and make timely decisions. Experience driving continuous improvement and delivering high-quality customer-focused services against agreed measures. The ability to manage challenging situations, negotiate effectively and resolve conflicts. Experience developing talent, identifying skills gaps and supporting recruitment, succession planning and team capability. A degree (or equivalent) in Computing, IT or a related discipline, or equivalent industry experience. Strong knowledge of IT asset management, cost control and service delivery practices. Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply. Room to grow Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together. From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development. For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business. Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us. Our DFS Group benefits We believe great work deserves great support. Thats why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Heres what we have to offer: 25 days holiday, plus the option to buy up to 5 more Car or Cash Allowance Annual Bonus scheme Enhanced parental leave Heath cash plan from £2 a month, with everyday cashback Employee Assistance Programme for support when you need it Extras like flu vouchers, menopause support and health check Pension with company contributions Life assurance for peace of mind Sharesave scheme to save each month and invest in our future Structured induction from day one Access to our Learning Hub and skills workshops Leadership development and apprenticeship programmes 30% colleague discount, plus 15% for friends and family, three times a year Discounts and cashback at hundreds of retailers SmartTech scheme to buy tech up to £1,000 through salary sacrifice Cycle to Work scheme for bikes and accessories up to £1,500 Electric vehicle lease scheme with Octopus to help you save and reduce your impact One paid volunteering day each year Equal opportunities Were proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences. We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower. xrnqpay If your experience does not quite match every part of the role, wed still love to hear from you. If you need any adjustments or additional support during the application process, please contact our Talent Team at and we will be happy to help.

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