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Operations Manager – Above Wing \n \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. \n The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. \n You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. \n \n Key responsibilities \n \n Above-wing operational leadership \n \n\n • Act as the principal AOC point of contact for member airlines on above-wing operational matters.\n, • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems.\n, • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals.\n, • Represent airline interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and work with stakeholders to develop practical mitigations.\n\n \n Airline community representation and stakeholder management \n \n\n • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders.\n, • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums.\n, • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators.\n, • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities.\n, • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers.\n, • Work with Heathrow and service providers to develop measurable and deliverable improvement plans.\n, • Hold stakeholders and service providers to account against agreed standards and service obligations.\n, • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements.\n\n \n PRM and passenger assistance \n \n\n • Act as the AOC operational lead on PRM and passenger assistance matters.\n, • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders.\n, • Monitor service delivery against relevant ECAC, CAA and contractual expectations.\n, • Challenge poor performance, weak root-cause analysis or inadequate improvement plans.\n, • Improve visibility of PRM performance, operational readiness, data and passenger impacts.\n, • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections.\n\n \n Security, immigration and passenger flow \n \n\n • Lead AOC engagement on above-wing security and border matters.\n, • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts.\n, • Monitor passenger processing performance across security, transfer security, immigration and border control.\n, • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk.\n, • Support the airline community in responding to changes in government, security and border requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works.\n, • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements.\n, • Support incident reviews, lessons learned and improvement activity.\n, • Ensure airlines receive timely and practical communications during operational disruption.\n\n \n Operational change and projects \n \n\n • Provide operational input into projects and change programmes affecting above-wing operations.\n, • Assess passenger and airline impacts of proposed capital and transformation programmes.\n, • Ensure airline views are considered in project design, trials, implementation and post-implementation review.\n, • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure.\n, • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Ensure communications focus on what airlines need to know, the required action and the expected operational impact.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of passenger-facing airport and terminal processes.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in performance management, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience.\n, • Experience representing airline community interests or working across multiple airlines.\n, • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures.\n, • Experience of operational readiness, system implementation, automation or passenger process transformation.\n, • Familiarity with common-use systems, PRM systems or airport community communication platforms.\n\n \n What success looks like \n \n You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. \n \n Success will include: \n \n\n • Earlier identification and resolution of operational risks.\n, • Improved above-wing performance, resilience and passenger experience.\n, • Stronger PRM and passenger assistance oversight.\n, • More effective airline representation in operational forums and change programmes.\n, • Better quality performance reporting, escalation and improvement plans.\n, • Stronger communication with airlines during disruption and operational change.\n, • Practical, collaborative solutions to operational challenges.\n, • Trusted relationships across airlines, Heathrow and the wider airport community.\n\n \n Benefits: \n \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n\n Further benefit details to be confirmed. \n \n Application details: \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Job Title: People Experience Partner Team: People Team Location:Greenford, London (Hybrid, 3 days a week in Greenford) Reports to:Senior People Experience Partner As Brompton continues its journey of transformation, we’re looking for a highly organised and creative People Experience Partner to support the delivery of key initiatives across L&D, Talent and Engagement. This role will help shape how our people experience Brompton, supporting the programmes, communications, resources and events that help employees and managers feel informed, capable and inspired to grow. From coordinating learning sessions and creating practical training resources to supporting engagement campaigns, talent initiatives and People Team events, you’ll play a key role in turning ideas into meaningful experiences. Working closely with colleagues across the People Team and the wider business, you’ll bring structure, pace and care to the delivery of people initiatives. You’ll be someone who takes pride in the detail, brings energy, builds strong relationships and is curious about how we can continually improve the employee experience. • Learning & Development Coordinate the delivery of learning and development programmes, workshops and leadership initiatives including scheduling, communications, bookings, attendance and evaluation. Create and maintain learning resources, toolkits, guides and learning pathways. Support the administration of learning systems and records. Work with subject matter experts and external partners to develop engaging learning content. Monitor participation and feedback, identifying opportunities to improve learning experiences., • Talent & Career Development Support talent initiatives such as coaching, mentoring, succession planning and career development programmes, creating resources and communications that support our employees and managers. Coordinate talent review processes and development activities. Maintain talent data and programme documentation., • Employee Engagement & Experience Plan and deliver employee engagement activities, campaigns and events. Support key People initiatives including onboarding, recognition, wellbeing and culture programmes. Coordinate company‑wide People communications and engagement activities. Gather feedback and insights to identify opportunities to improve the employee experience., • Skills Project & Programme Delivery – Planning, organising and delivering projects, events and initiatives that create great experiences for our people. Communication & Content Creation – Creating clear, engaging communications, resources and learning content that bring ideas to life. Event & Experience Management – Coordinating workshops, learning programmes, onboarding activities and employee events from concept to delivery. Stakeholder Management – Building strong relationships and working collaboratively with colleagues, leaders and external partners. Organisation & Prioritisation – Managing multiple priorities, staying on top of the detail and delivering to deadlines. Commercial Awareness – Understanding business priorities and translating them into practical, impactful people initiatives. Data & Continuous Improvement – Using feedback, insights and data to measure success and improve the employee experience. Digital, Data & AI Fluency – Comfortable using technology, data and AI to work smarter, improve experiences and bring ideas to life., • Exceptional organisation skills and confidence managing multiple priorities at the same time. A proactive, hands‑on approach, with the drive to take ownership and make things happen. Strong communication skills, with the ability to create engaging content, resources and communications that connect with people. Experience coordinating events, learning programmes or other people-focused initiatives. The ability to build great relationships and work collaboratively with partners and stakeholders., • Creativity, curiosity and a continuous improvement mindset, looking for better ways to do things. A genuine passion for creating experiences that help people feel supported and able to grow. You understand how to balance great people experiences with business priorities, focusing your time and energy on the initiatives that will have the biggest impact. People programmes are delivered professionally, on time and with high levels of engagement. Employees have access to clear, useful and engaging development resources. Events run smoothly and create positive employee experiences. Communications are timely, consistent and aligned to Brompton's culture and brand. Stakeholders describe the role as organised, proactive and easy to work with. People initiatives are well‑managed and deliver measurable value to the business. • 9 Day Fortnight – This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This mean the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off, • Annual Leave – 25 days annual leave, plus all UK bank holidays, prorated, • Competitive Salary – Plus workplace pension scheme and profit share bonus., • Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too., • Staff Loan Bike – All employees are eligible to receive a Brompton Bicycle which they can use free of charge for up to 3 months, • Free Breakfast – Unlimited, all‑day access to an array of fruit and cereal, • Breakout Areas – Unwind on the mezzanine floor which contains a ping‑pong, foosball and pool table and other games like darts and a giant Connect‑4!, • Learning and Development - Access to free LinkedIn Learning and opportunity to devote some of your time at work to personal development., • Benefits - Workplace Pension Scheme, Flexible Working, Cycle to Work Scheme and other benefits., • Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges., • Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay. Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co‑operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer‑obsessed, we want to hear from you. We are an Equal Opportunity Employer and strive to build a diverse and inclusive workforce at our company. At Brompton we aspire to engage with diverse individuals, communities, and organisations in order to continue to nurture a rich diverse culture. We Take Pride - Quality is born in the details We Build Community - A Brompton brings people together We Are Human - Being ourselves create magic We Are Curious - Inspiration is everywhere We Bring Energy - Our movement and momentum are infectious #J-18808-Ljbffr

Location: Hybrid / Ealing (113 Uxbridge Road, Ealing, W5 5TL) DBS Level: Basic DBS About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview Strengthen the People Support team's capability to deliver consistent, high-quality advice to managers, bridging the gap between transactional support and People Adviser services. Design and implement scalable guidance, knowledge frameworks and self-service tools to enable the team to confidently handle more complex (non-ER) queries and support informed manager decision-making. Drawing on significant experience providing Tier 1 and Tier 2 HR advice, the postholder will translate policies, procedures and employment legislation into practical guidance, knowledge resources and self-service solutions that improve manager capability and support consistent advice delivery. This role is critical in evolving the People Support function into a more advisory, insight-led service, improving the manager experience while reducing unnecessary escalation to the Business Partnering team through increased first and second-line resolution capability. Key responsibilities • Strengthen the People Support team’s capability to deliver consistent, high-quality advice, acting as an escalation point for complex queries and supporting a clear advice model with defined service boundaries and escalation pathways., • Develop and maintain accessible guidance and tools (e.g. SOPs, templates, decision trees, manager toolkits, knowledge articles and workflow guidance), translating policies into practical, up-to-date resources aligned with legislation and organisational practice, while creating digital knowledge content and AI-ready resources to support self-service channels and improve access to HR guidance in conjunction with IT team., • Ensure consistent, high-quality advice delivery through quality standards, QA activity and use of data insights to identify risks, capability gaps and opportunities for improvement., • Build team capability through training, coaching and targeted development to enhance confidence and expertise., • Enable manager self-service by developing effective tools and guidance, promoting digital solutions (e.g. Copilot, ServiceNow) and reducing reliance on manual support. Continuously improve self-service resources to ensure managers can easily access accurate HR guidance, processes and documentation., • Collaborate with Business Partners and People Services to align on policy interpretation and provide feedback to drive continuous improvement., • Ensure governance, risk and compliance by aligning advice with policy and legislation, supporting early escalation of risks, and maintaining robust documentation and audit readiness., • Partner with Digital, Internal Communications and People teams to improve how HR information is structured, accessed and consumed through self-service and AI-enabled solutions, supporting the implementation and continuous improvement of digital HR tools, including Copilot-enabled and AI-driven resources. About you • CIPD Level 5 (or equivalent experience), • Significant experience providing Tier 1 and Tier 2 HR advice to managers and employees within a shared services, advisory, operations or business partnering environment., • Experience supporting digital transformation, service improvement or process redesign initiatives within an HR or People function., • Strong working knowledge of People policies, procedures and UK employment legislation, with demonstrable experience applying these in a Tier 1 and Tier 2 HR advisory environment., • Experience of coaching, training or upskilling colleagues to build capability, • Strong communication skills, with the ability to simplify complex information for different audiences, • Ability to review query trends or data to identify risks and improvement opportunities, • Experience designing, developing and maintaining HR knowledge content and guidance frameworks, including SOPs, knowledge articles, decision trees, manager guidance and self-service resources., • Strong understanding of employment legislation, policy application and risk management within a non-complex employee relations and advisory environment., • Experience implementing, enhancing or administering digital HR solutions, knowledge management systems or self-service tools (e.g. ServiceNow, SAP SuccessFactors, Microsoft Copilot or equivalent technologies). Desirable • CIPD Level 7 (or working towards), • Experience of working in a high-volume, service-led People/HR environment, • Experience of quality assurance, audit, or service improvement within a People/HR function, • Experience developing AI-enabled knowledge content, chatbot solutions or Copilot-based self-service resources., • Experience working closely with HR Business Partners to develop manager capability and reduce escalation of routine advisory queries., • Experience of developing or managing HR knowledge bases, intranet content, service portals or manager self-service platforms. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers

Broadcast Warehouse Technician Chessington £27,500 DOE + Overtime The Role You'll be responsible for the preparation, testing, maintenance and deployment of professional communications and data equipment for prestigious live and broadcast events worldwide. This will include radio equipment, analogue and digital wired and wireless communications systems and data infrastructure equipment. You'll also form part of the international licensing team. Duties Building professional communications and IT systems to a high standard. Preparing communications and data equipment for live and broadcast projects. Testing, fault-finding, servicing and maintaining equipment. Cleaning equipment and carrying out quality control checks. Carrying out regular PAT testing across departmental equipment. Managing and maintaining radio, wired and wireless communications and data infrastructure equipment. Providing technical support to warehouse staff, apprentices and freelance crew, both in the warehouse and remotely. Managing technical information including licensing, code-plugs and programming requirements. Supporting international licensing requirements. Working closely with the RF & Microphone department to share technical knowledge and workload. Liaising with Operations, Prep/De-prep and Warehouse teams regarding equipment preparation, individual project requirements and deadlines. Completing administrative tasks and maintaining accurate information within company IT systems. Supporting the wider team to ensure the smooth running of the department. Requirements Basic IT networking knowledge. Basic understanding of electronics and RF systems beneficial. Strong interest in communications, data systems and the technical side of the professional audio industry. Knowledge of AV (audio visual) or broadcasting equipment Logical and systematic approach to technical tasks and problem-solving. Self-motivated with a willingness to learn and develop new technical skills. Strong written and verbal communication skills. Excellent organisational, planning and time-management skills. Ability to use initiative and solve problems quickly and accurately. Comfortable working within a fast-paced, high-pressure team environment. Strong attention to detail and a proactive, can-do approach. Willingness to keep up to date with new technology and industry developments. Flexible approach to working hours, including paid overtime and some weekends. Eligible to work in the UK. Package Salary £27,500+ Paid overtime 23 days holiday plus bank holidays Training and professional development Pension Health Care Cash Plan Employee Assistance Program Cycle to Work Scheme Life insurance – 4x salary Enhanced company sick pay On-site parking Interested? Apply now or get in touch to discuss the opportunity in more detail. SER-IN

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The Global Disability Innovation Hub (GDI Hub) seeks a Senior Communications Manager – Digital and Web to provide strategic leadership across our web and digital media portfolios from Stratford, Greater London. This 12-month contract role focuses on enhancing our online presence and storytelling,

Camarco London, part of APCO, is seeking a consultant or senior consultant to join its digital team. You will support integrated communications programmes for corporate and financial clients, engaging with C-suite and senior stakeholders across UK and international teams. The role offers exposure to

The Commonwealth Secretariat is seeking a highly capable and creative Digital Communications Intern to support the Digital Team in producing high‑quality multimedia content across web, internal, and social platforms in the lead‑up to the Commonwealth Heads of Government Meeting (CHOGM) in Antigu

You will lead the delivery of digital communications, manage the social media calendar, and create engaging content across websites, emails, blogs, and video. Charity People is seeking a Communications Manager for a three-month temporary role in London. You will work hybrid, with two days in the Lon

CLS is hiring a Digital Marketing and Communications Coordinator to drive multi-channel campaigns and deliver engaging content. You will manage social media, the website, the Beacon CRM, email communications, and marketing collateral, while providing event support. The role emphasizes hands-on deliv