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Job Summary \n Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. \n The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes. \n Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle. While ARs focus on customer relationship development and business growth, and SRs lead solution strategy and technical alignment, the FR owns fulfilment execution, operational success, value realisation, and customer outcome. \n The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. \n The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success. \n \n Key Responsibilities \n 1. End-to-End Project Delivery Ownership \n\n • Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance.\n, • Manage project timeline, cost, and quality to ensure successful execution\n, • Develop and execute fulfilment plans aligned with customer expectations and contractual commitments.\n, • Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners.\n, • Ensure effective management of delivery schedules, quality, resources, and customer communications.\n, • Drive successful project deployment and operational readiness.\n\n \n 1. Revenue Realisation & Receivables Management \n\n • Take ownership of accounts receivable (AR) related to delivered projects\n, • Ensure timely invoicing, payment collection, and cash flow realisation\n, • Identify financial risks impacting revenue collection and take proactive actions\n, • Align delivery progress with payment milestones and contractual terms\n\n \n 1. Contract Execution & Customer Success \n\n • Ensure contractual commitments are fully executed\n, • Act as key interface between customer and internal teams\n, • Own post-go-live operational performance\n, • Lead KPI and SLA reviews\n, • Monitor operational performance and customer outcomes\n, • Drive adoption and value realisation\n, • Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding\n\n \n 1. Governance, Risk & Escalation Management \n\n • Identify delivery, operational and contractual risks\n, • Lead governance reviews\n, • Manage escalation pathways\n, • Present status to stakeholders\n, • Drive accountability across workstreams\n, • Ensure transparency through reporting\n\n \n 1. Strategic Collaboration \n\n • Work closely with ARs to support customer growth and retention\n, • Partner with SRs to ensure solution intent is successfully realised in operation\n, • Provide field feedback to improve future solution design and delivery models\n\n \n Key Focus Areas (Success Metrics) \n\n • Project Delivery Excellence (On-Time, On-Quality, On-Budget)\n, • Revenue Realisation and Cash Collection Performance\n, • Customer Satisfaction and Account Health\n, • Operational KPI and SLA Performance\n, • Contract Execution Accuracy and Value Realisation\n, • Risk Identification, Escalation Resolution, and Governance Effectiveness\n, • Continuous Improvement and Operational Excellence\n\n \n Requirements \n\n • Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred)\n, • Strong understanding of contract execution, delivery processes, and commercial awareness\n, • Experience in managing receivables or revenue-related processes is a strong plus\n, • Excellent stakeholder management and communication skills\n, • Strong problem-solving ability with a proactive, results-driven mindset\n, • Ability to manage multiple projects and priorities simultaneously\n, • Experience working in cross-functional and international teams\n, • Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment\n, • Fluent in English (Mandarin is a plus)\n\n \n We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply. \n \n Location: Watford, United Kingdom \n Start Date: As soon as possible \n Working Hours: Full-time \n Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

Role : Resident Engagement LeadLocation : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working)Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract : Temporary - 3 months initially, with potential to extendHours : 36 hours per week, Monday to FridayWork Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required)Hourly Rate: £24.81 PAYE / £32.45 per hour UmbrellaPertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making.Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice.Key Duties: Act as the first point of contact for resident engagement across Housing Services.Lead the development, implementation and review of the Council's Resident Engagement Strategy.Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities.Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities.Build strong partnerships with residents, council services, voluntary organisations and external stakeholders.Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements.Identify organisational learning needs and support the development and delivery of training relating to resident engagement.Manage the resident engagement budget and oversee volunteers, interns or apprentices where required.Candidate Profile: Experience working within housing, local government or the wider public sector.Strong understanding of resident engagement principles and customer-focused service delivery.Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance).Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences.Experience managing multiple priorities and delivering projects to deadlines.Strong analytical skills with experience of reporting, performance monitoring and data management.Good IT skills, including Microsoft Office and housing or document management systems.About us:For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpnTPBN1_UKTJ

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