49 Best customer service trainer Jobs in Dundee (August 2026)

Assistant Groups, Conference and Events Manager (Fixed Term)

Job Ref: 13458 Branch: Apex City Quay Hotel & Spa- Dundee Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: Competitive salary plus excellent company benefits & perks Contract type: Fixed Term Hours: Full Time Hours per week: 40 Posted date: 17/08/2026 Closing date: 28/09/2026 Why Join Apex Hotels ? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Group, Conference & Events Manager in Dundee or Dunblane. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. This role can be based at either our Apex City Quay Hotel & Spa in Dundee or our Apex Dunblane Hydro Hotel. Role Overview: To lead and inspire a regional team of event planners, a pivotal role responsible for driving event sales performance, ensuring operational excellence, and delivering exceptional client experiences across all conference and event spaces. • Lead, coach and develop a team of Conference & Events planners, fostering a high-performance culture focused on accountability, collaboration and continuous improvement., • Drive the achievement of individual and team KPIs, monitoring performance, conversion rates and sales pipeline activity., • Maximise conference and events revenue across the region through effective sales leadership and close collaboration with commercial, revenue and operational teams., • Identify revenue risks and opportunities, developing and implementing strategies to address performance gaps and support business growth., • Contribute to the development and execution of regional sales strategies, promotional campaigns and commercial initiatives., • Act as the senior point of contact for key clients and high-value events, ensuring exceptional service and long-term relationship management., • Oversee the planning and delivery of complex and multi-site events, ensuring a seamless customer experience from enquiry to completion., • Ensure consistent adherence to event planning processes, brand standards, health and safety requirements and legal compliance across all properties., • Build strong partnerships with hotel operational teams and key stakeholders to ensure the successful execution of events and customer satisfaction., • Produce and present regular performance reports and commercial insights to senior leadership, identifying trends and opportunities for improvement About you: You will be a true people person, dedicated to the development and growth of our people and our culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality! We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Proven experience in a senior conference and events role within the hospitality industry, ideally across multiple sites and/or large teams., • Strong leadership and team development skills., • Commercially astute with a track record of achieving revenue targets., • Excellent communication, negotiation, and client relationship skills., • Highly organised with strong attention to detail and the ability to manage multiple priorities., • Proficient in event management systems (e.g., Infor, Delphi, Opera, or similar). You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If thisis you, Click Apply. We look forward to hearing from you. About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

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