JOB TODAY logo

Customer service team leader jobs in London - Page 2Create job alerts

Are you a business? Hire customer service team leader candidates in London

  • Senior Waiter/ Waitress
    Senior Waiter/ Waitress
    2 days ago
    £15.83–£17.78 hourly
    Full-time
    London

    A neighbourhood fixture in the heart of Islington, Bellanger is a lively café, restaurant and bar, serving brunch, lunch and supper dishes inspired by the coastal regions of the Mediterranean, as well as a selection of brasserie classics. The restaurant combines elegant period detailing with a relaxed layout and a generous pewter-topped bar at its heart. Its characterful interior is an ideal setting for weekend brunch, a leisurely lunch or supper and cocktails. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Senior Waiter? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of a Senior Waiter: • Be instrumental in all restaurant operations from breakfast to dinner, collaborating with all departments., • Capture and shape guests' needs, offering knowledgeable responses – be proud to serve what we're proud to create!, • Foster customer loyalty with attentive, personalised service for the warmest experience and highest standards - you are our greatest asset! The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

    Easy apply
  • Assistant Manager
    Assistant Manager
    3 days ago
    £28500–£33000 yearly
    Full-time
    London

    Yard Sale Pizza is on the search for an Assistant Manager to join our amazing team. In return you will receive a competitive base salary up to £30,000 per annum plus a generous bonus and excellent benefits! £28,500 - £30,000 OTE - £33,000 Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Our 5th store – within touching distance of Shoreditch. As well as our usual casual dine-in and takeaway vibes, we will be serving the local area with our dedicated delivery service, and another exclusive for this site sees us opening a basement bar for a more secluded dining experience, perfect for a date or to rent our the whole area for parties! What will I be doing? • Supporting the General Manager in all aspects of running the shop during peak, busy shifts. * Running your own shifts in the General Managers absence., • Keeping the team motivated and bringing great energy to each and every shift!, • Managing customer expectations, always going above and beyond., • Assisting with weekly reports, shop orders and team appraisals and development. What are we looking for? • Someone who has at least one years' experience as an Assistant Manager, ideally within a fast-paced, casual dining setting., • Someone who has great knowledge of both food hygiene and health and safety procedures., • An enthusiastic team leader and motivator who is a real people person with exceptional interpersonal skills., • It would be advantageous if you have previously worked within a takeaway setting., • An ambitious individual who would love to progress to a General Manager in the near future! What's on offer: • Monthly bonus which is based on KPIs (after probation is passed), • 40-hour contract, we love to promote a great work-life balance!, • Option to have an hourly rate., • 28 days holiday., • Christmas Closure., • Loads of room for progression!, • Uniform and other merchandise to celebrate your milestones working with us., • Free pizza on shift and brilliant discounts for family and friends across all sites!, • Staff parties throughout the year., • Cycle to work scheme., • Tech scheme., • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP https://yardsalepizza.com/

    Easy apply
  • Team Leader
    Team Leader
    4 days ago
    Full-time
    Strand, Westminster

    Play a pivotal role in ensuring the seamless operation of a dynamic restaurant, dedicated to delivering exceptional guest experiences and fostering a supportive, high-performing team environment. Your contributions will be crucial to maintaining a reputation for world-class service.This role is based at The River Restaurant by Gordon Ramsay at the Savoy Hotel. Key responsibilities include: • Staff Training & Development: Lead comprehensive training sessions for front-of-house staff, covering diverse food and beverage menus, and ensuring rigorous adherence to service protocols and standards. Provide ongoing coaching to cultivate an extraordinary and skilled team., • Operational Excellence: Design and execute efficient seating plans, adapting them in real-time to optimize service flow and maximize guest satisfaction. Maintain seamless communication with the kitchen team and senior management throughout all service periods. Meticulously oversee and manage customer preferences and requirements, including special occasions, dietary restrictions, and unique requests, ensuring they are accurately communicated and flawlessly met., • Service Standards & Quality Assurance: Champion and promote the highest standards of service excellence across all front-of-house operations. Your leadership will ensure all team members consistently deliver outstanding customer care, from guest arrival to departure., • Team Leadership & Environment: Actively contribute to and cultivate a positive, collaborative, and highly productive team atmosphere during every shift, inspiring passion and dedication within the team., • End-of-Day Procedures: Efficiently manage and oversee all closing duties, ensuring the restaurant is impeccably prepared for the next service and maintaining operational continuity. This role offers an exceptional opportunity to thrive in a renowned hospitality setting, contributing to an environment celebrated for its extraordinary teams and commitment to excellence.

    Immediate start!
    Easy apply
  • General Manager
    General Manager
    6 days ago
    £33000–£36000 yearly
    Full-time
    London

    Job Ref: HON1097 Branch: Honi Poke Angel Location: Honi Poke Angel, London (North) Salary/Benefits: £33,000 – £36,000 per year, depending on experience Contract type: Permanent Hours: Full Time Posted date: 14/08/2026 Closing date: 25/09/2026 Join the Honi Poke family and lead one of the fastest-growing grab-and-go poke stores! At Honi Poke, we're all about fresh, fast, feel-good food. Inspired by the flavours of Pacific Hawaiian cuisine, our colourful home-made poke bowls and sushi grab-and-go options bring sunshine to busy streets, but it's our people who make the difference. We're looking for an experienced, passionate General Manager to take ownership of one of our stores. As a General Manager, you'll deliver operational excellence, lead and inspire a high-performing team, and ensure every shift runs smoothly. You're a hands-on, strategic leader who thrives in a fast-paced environment, with a genuine passion for fresh food, hospitality, and creating outstanding customer experiences. You'll be the driving force behind store performance, staff development, and customer satisfaction, and play a key role in growing the Honi Poke brand. That's the way we bowl! Key Responsibilities • Lead your store to deliver exceptional standards in service, food quality, and consistency, ensuring every shift reflects the Honi Poke vibe., • Manage day-to-day store operations, including rotas, ordering, forecasting, financial reporting, and store-level KPIs (sales, labour, GP, and guest satisfaction) to drive performance and operational excellence., • Recruit, train, coach, and develop a high-performing team, fostering a positive, motivated, and inclusive culture where staff feel supported, recognised, and empowered, while nurturing future leaders in fast-casual and food retail., • Maintain operational standards, compliance, and store environment, covering Food Safety, Health & Safety, brand standards, equipment maintenance, and store cleanliness., • Enhance the customer experience and brand presence, acting on guest feedback and delivery performance (e.g., Deliveroo), while embodying Honi Poke's values and culture in every aspect of leadership. What We Offer • £33,000 – £36,000 per year, depending on experience, • Paid breaks: your time to rest matters, • Free meals every shift, • Exclusive team discounts for you, your friends & family, • Employee Assistance Programme: support for your wellbeing, • A vibrant, friendly team culture where positivity and growth go hand-in-hand Who You Are • Experienced in hospitality, fast-casual, or food retail management (restaurant, grab-and-go, café, or takeaway experience ideal), • Hands-on, strategic, and able to lead, inspire, and develop a high-performing team, • A people-focused leader, positive, reliable, and excellent at motivating others, • Passionate about fresh food, operational excellence, and outstanding customer experiences, • Confident managing financial performance, KPIs, and operational compliance in a fast-paced environment Bring your leadership, energy, and passion to Honi Poke and help us become the go-to poke destination while growing your career in hospitality management. Apply today, we can't wait to welcome you to the family!

    Easy apply
  • Bartender
    Bartender
    6 days ago
    £16.71–£19.21 hourly
    Full-time
    London

    In the heart of Soho, yet hidden from view under the hustle and bustle of Piccadilly, Bar Américain is a truly authentic American Bar. Classic and house cocktails are served nightly alongside a selection of wines, champagnes, beers and non-alcoholic options. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Bartender? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of a Bartender: • Be instrumental in all bar and bar area operations from breakfast to dinner, keeping a bar well-stocked of supply, syrups and glassware., • Capture guests' flavour profiles, offering recommendation of wines, beers and cocktails – serve and create with pride!, • Foster customer loyalty with attentive, personalised service for the warmest experience and highest standards - you are our greatest asset! The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

    Easy apply
  • Senior Waiter/ Waitress
    Senior Waiter/ Waitress
    6 days ago
    £16.71–£19.21 hourly
    Full-time
    London

    Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Senior Waiter? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of a Senior Waiter: • Be instrumental in all restaurant operations from breakfast to dinner, collaborating with all departments., • Capture and shape guests' needs, offering knowledgeable responses – be proud to serve what we're proud to create!, • Foster customer loyalty with attentive, personalised service for the warmest experience and highest standards - you are our greatest asset! The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

    Easy apply
  • FM Human Resources Manager
    FM Human Resources Manager
    7 days ago
    £60000 yearly
    Full-time
    London

    People Partner London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if · You like being close to the business and out with managers, not hidden behind a desk. · You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. · You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing • Partner with Managers to support our restaurants and people., • Coach and develop managers to build confident, capable teams. · Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. • Use people insight and data to spot trends and improve the employee experience. · Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. • Support talent development, succession planning and leadership capability., • Help shape practical people initiatives that support our restaurants today and as we continue to grow., • Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who • Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. · Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. · Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. • Builds trust quickly and enjoys coaching and supporting managers., • Brings a practical, solutions-focused approach. · Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. • Understands that every conversation matters., • Loves working with people as much as processes., • Wants to help create workplaces where everyone feels welcome and supported. Our values in this role · Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. · Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. · Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. · Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get · Up to £60,000 per year · Annual discretionary bonus scheme · 25 days holiday plus bank holidays · Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme · Season ticket loan · Medicash health cash plan, including dental, glasses, physiotherapy and more · 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters · Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home · 50% staff discount when dining in any Franco Manca restaurant · Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks · Annual social events, incentives and competitions · Up to £500 employee referral scheme, subject to terms and conditions · Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

    Easy apply
  • Senior Receptionist
    Senior Receptionist
    7 days ago
    £18–£18.5 hourly
    Full-time
    London

    J Sheekey, an institution situated in Leicester Square, is an iconic seafood restaurant celebrated for its rich heritage, exceptional cuisine, and unwavering commitment to providing an extraordinary dining experience. With a history dating back to 1896, J Sheekey has been a favourite among Londoners, theatregoers, and seafood enthusiasts alike. Renowned for its impeccable service and a menu showcasing the finest seasonal seafood, J Sheekey continues to be a destination where tradition meets contemporary culinary excellence. We are currently seeking a poised and customer-focused Senior Receptionist or Maitre D’ to join our dynamic team. As a Maitre D’, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: • Greet and welcome guests with warmth and professionalism., • Manage reservations, ensuring accurate and efficient table assignments., • Open Table and/or Seven Rooms experience., • Coordinate with the service team to ensure a seamless dining experience., • Answer phone calls and inquiries, providing information and assistance., • Maintain the reception area, keeping it clean and organized., • Uphold the highest standards of service and guest satisfaction. Requirements: • Previous experience as a Senior receptionist or Maitre D’ in a restaurant, • Excellent communication and interpersonal skills., • Strong organizational skills and attention to detail., • Ability to multitask in a fast-paced environment., • Positive and friendly demeanour. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

    Easy apply
  • General Manager
    General Manager
    10 days ago
    Full-time
    London

    General Manager Location: London (multi-site group) Salary: £42,000–£47,000 + performance bonus Hours: Full-time Key Requirements (Must-Have) • Proven experience as a General Manager or senior leader in a high-volume restaurant (5+ years), • Strong leadership and team development track record, • Solid commercial awareness with P&L ownership, • Ability to drive sales, profitability, and performance targets, • Hands-on approach with a passion for guest experience, food, and service standards About Us We’re a growing all-day dining group with three London sites and more openings on the way. Our focus is on quality, consistency, and building strong teams that deliver exceptional guest experiences. The Role As General Manager, you will take full ownership of your restaurant, leading your team to deliver excellent service, strong financial performance, and a positive, high-performing culture. This is site based, and you will spend your time on the floor. Key Responsibilities • Oversee day-to-day restaurant operations and lead from the floor, • Coach, develop, and inspire your team, • Deliver outstanding guest experience and maintain strong review scores, • Drive sales, targets, and profitability, • Manage labour, stock, and costs effectively, • Ensure compliance with H&S, food safety, and company standards, • Handle customer feedback professionally and resolve issues efficiently, • Lead recruitment, training, and team development, • Execute marketing campaigns and in-store activations, • Collaborate with operations, HR, and marketing teams, • Support other sites when required What We’re Looking For • A confident, hands-on leader who leads by example, • Highly organised with strong attention to detail, • A customer-first mindset with a passion for hospitality, • Positive, driven, and capable of building a high-performing team culture, • Interest in food and drink (wine knowledge is a plus) What We Offer • Competitive salary (£42k–£47k), • Performance bonus (post-probation), • Clear career progression with new openings planned, • Refer-a-friend scheme, • Paid holidays, • Staff meals and beverages, • Company events and team socials We’re looking for a leader who sets standards, drives results, and creates an environment where teams thrive. We look forward to working with you, TBP Job Type: Full-time Benefits: • Company events, • Company pension, • Discounted or free food, • Employee discount Experience: • Hospitality management: 5 years (preferred) Language: • English (required) Licence/Certification: • Level 3 Food Hygiene Certificate (preferred) Work authorisation: • United Kingdom (required) Work Location: In person

    Easy apply
  • Operations Manager
    Operations Manager
    15 days ago
    £35000–£45000 yearly
    Full-time
    London

    Operations & Store Management Lead (Fast-Track to Partnership) Europafoodxb (UK) is recruiting a hands-on, high-performing leader to take ownership of daily operations, staff management, and problem-solving across our food retail/convenience business. This is a growth role for someone who can switch from selling on the shop floor to resolving operational issues immediately—calmly, quickly, and effectively. What you’ll do • Lead the store team day-to-day: standards, rota, performance, training, discipline where needed, • Solve operational issues fast (customer escalations, stock gaps, supplier/delivery issues, compliance), • Drive sales and service: lead by example on the floor when required, • Maintain excellent availability and reliability during busy trading periods, • Implement systems to improve efficiency and reduce errors, • Work closely with owners and develop into a wider business leadership role What we’re looking for (must-haves) • Full UK driving licence, • 3–4+ years management experience (retail/operations), • Excellent English (spoken and written), • Food retail / convenience / supermarket experience, • Fast, organised, resilient, trustworthy; takes ownership without excuses, • Hungry to learn, develop, and stay long-term (partnership pathway for the right person) What you get • Competitive salary (based on experience) + performance progression, • Sponsorship Visa provided if required, • Genuine growth: responsibility, leadership development, and long-term partnership potential To apply Send your CV + a short note explaining why you fit a fast-paced “ownership” role and your availability.

    Immediate start!
    Easy apply
  • Pub General Manager
    Pub General Manager
    24 days ago
    Full-time
    Nine Elms, London

    General Manager Job Title: General Manager Location: Battersea, London Salary: Competitive (Dependent on Experience) + Bonus & Benefits Position: Full-time About Us We are a busy, vibrant neighbourhood pub located in the heart of Battersea. Known for our warm hospitality, craft beers, and exceptional food, we are a staple of the local community. Whether it's a busy weekend, a packed match day, or a standout Sunday roast, we pride ourselves on delivering an amazing experience. We are now looking for an experienced, dynamic, and passionate General Manager to lead our front-of-house team and drive the business forward. The Role As General Manager, you will be the face of the venue, leading a motivated team, executing great events, and ensuring maximum profitability. Working closely with the Head Chef, you will maintain our high standards across both food and drink, while keeping the pub at the heart of the Battersea community. Key Responsibilities: • Oversee day-to-day operations, ensuring seamless service and an exceptional customer experience., • Take full ownership of the pub’s P&L, managing labor costs, stock control, and wet/dry GPs to hit financial targets., • Recruit, train, and inspire a high-performing front-of-house team, fostering a positive and rewarding work culture., • Drive marketing initiatives, community events, and big match-day activations to boost footfall and sales., • Maintain strict standards of health and safety, licensing laws, and compliance. What We Are Looking For: • Proven experience as a General Manager or strong Assistant General Manager ready to take the next step within a high-volume, premium pub or hospitality venue., • A naturally welcoming leader with excellent communication skills and a hands-on approach to busy services., • Strong financial acumen with a track record of driving sales and managing budgets/labor effectively., • A passion for premium food, craft beer, wine, and local hospitality trends., • Resilience, adaptability, and the ability to thrive in a fast-paced neighbourhood environment. What We Offer: • A competitive salary package plus an achievable, performance-based bonus scheme., • Full autonomy to run the pub like your own business with support from the owners., • Free meals on duty and generous discounts across the venue., • Excellent career progression opportunities within a growing independent company., • • A supportive, fun, and collaborative working environment.

    No experience
    Easy apply
  • Bar Manager – SHE Soho
    Bar Manager – SHE Soho
    1 month ago
    Full-time
    London

    Lead one of London’s most iconic LGBTQ+ venues. SHE Soho is one of London’s best-known LGBTQ+ venues and one of the few full-time dedicated lesbian bars in the UK. We’re looking for an exceptional hospitality leader to take the venue into its next chapter. This is far more than a management role. We’re looking for someone who can build an outstanding team, inspire people to perform at their very best, create unforgettable guest experiences and foster a culture where people genuinely enjoy coming to work. If you believe great hospitality starts with great leadership, we’d love to hear from you. The Role As Bar Manager, you’ll take full responsibility for the day-to-day operation of SHE Soho, leading your team from the front while delivering exceptional service, strong commercial performance and consistently high standards. Working closely with our senior leadership team, you’ll help shape the future of the venue, developing your people and ensuring SHE remains one of London’s most welcoming and respected LGBTQ+ destinations. We’re Looking For Someone Who • Is an inspiring leader who leads by example., • Builds positive, high-performing teams., • Coaches, develops and motivates people to reach their full potential., • Sets high standards and consistently delivers them., • Holds people accountable with fairness, consistency and integrity., • Creates an inclusive, respectful and supportive working environment., • Thrives in a busy, fast-paced hospitality business., • Has experience managing high-volume venues., • Understands labour, stock control and profitability., • Takes pride in delivering exceptional guest experiences., • Is organised, proactive and solutions-focused., • Enjoys developing future leaders. Key Responsibilities • Lead, inspire and develop the venue team., • Recruit, train and mentor new and existing team members., • Deliver consistently outstanding customer experiences., • Manage rotas, labour costs and staffing levels., • Drive sales while maintaining strong cost controls., • Oversee stock management and minimise wastage., • Ensure licensing, compliance and company policies are always upheld., • Build a culture based on teamwork, accountability and respect., • Resolve customer issues professionally and confidently., • Work collaboratively with the wider management team to continually improve the business. What We Offer • Competitive salary., • Healthy monthly service charge., • Ongoing leadership training and career development., • Staff discounts across our venues., • A supportive and inclusive working environment., • The opportunity to make a genuine impact within one of London’s leading independent LGBTQ+ hospitality businesses. Ready to Lead? If you’re an ambitious hospitality leader with a passion for developing people, raising standards and creating unforgettable guest experiences, we’d love to hear from you. Apply today with your CV and tell us why you’re the right person to lead SHE Soho.

    Immediate start!
    Easy apply
  • General Manager
    General Manager
    2 months ago
    £30000–£40000 yearly
    Full-time
    London

    General Manager – The Wooden Cross, Crouch End We are looking for an experienced, hands-on General Manager to lead the team, drive standards, build sales and help shape the next phase of The Wooden Cross. This is a great opportunity for someone who understands proper pubs, knows how to run a tight operation, and can bring energy, structure and personality to a venue with real potential. The Role As General Manager, you will be responsible for the day-to-day running of The Wooden Cross. You will lead the team, manage service standards, control costs, grow sales and help create a welcoming pub that becomes a key part of the local community. The ideal candidate will be confident running a busy wet-led pub, have strong cellar and stock control experience, and be comfortable managing sport, events, social media, staff development and local marketing. Key Responsibilities Operations • Oversee the daily operation of the pub., • Maintain high standards of service, cleanliness and presentation., • Ensure the pub is opened, closed and run safely and professionally., • Manage tills, and daily reporting., • Keep all compliance, licensing, health and safety, fire safety and food safety standards up to date., • Take ownership of the cellar, beer quality and stock management. Team Management • Recruit, train, manage and motivate the bar team., • Build a positive and professional working culture., • Create and manage rotas in line with wage targets., • Hold staff accountable for standards, service and performance., • Support supervisors and develop future leaders within the team. Sales & Events • Help grow weekly turnover through local marketing, events and community engagement., • Promote sports fixtures, pub events, DJ nights, quizzes, live entertainment and seasonal campaigns., • Work with the business owner to develop the pub’s identity, drinks range and customer offer., • Build relationships with local residents, clubs, groups and businesses., • Help manage and grow the pub’s social media presence. Financial Control • Work to agreed sales, wage and GP targets., • Control stock, wastage and ordering., • Complete regular stocktakes and investigate variances., • Manage supplier deliveries and invoices., • Focus on driving profit while maintaining value and quality for customers. Customer Experience • Create a warm, friendly and consistent customer experience., • Deal professionally with complaints, feedback and difficult situations., • Build regular trade and make the pub feel like a proper local., • Lead by example on the floor during key trading sessions. What We’re Looking For The successful candidate will have: • Previous experience as a General Manager, Assistant Manager or strong Deputy Manager in a pub or bar environment., • Strong wet-led pub experience., • Good knowledge of draught beer, cellar management and stock control., • Experience managing teams, rotas and wage costs., • Confidence with licensing, compliance and health and safety., • A hands-on leadership style., • Strong communication skills., • Good commercial awareness., • The ability to bring ideas, energy and structure to the business., • Experience with sports pubs, events, DJs or community pubs would be an advantage. The Right Person You will be organised, reliable and commercially minded, but also personable and present on the floor. We want someone who can take ownership of the venue, build a strong team and help turn The Wooden Cross into one of Crouch End’s best local pubs. This role would suit someone who wants more than just a management job — someone who wants to be part of building something properly. Salary & Benefits • Competitive salary, depending on experience., • Performance-related bonus structure to be discussed., • Opportunity to shape the relaunch and future direction of the pub., • Support from an experienced independent pub operator., • Scope to grow with the business as the company develops. How to Apply Please send your CV and a short message explaining why you would be a good fit for The Wooden Cross.

    Immediate start!
    Easy apply
  • Chef
    Chef
    2 months ago
    £19–£21 hourly
    Full-time
    London

    We are looking for a highly skilled and passionate Chef to lead our culinary team. This pivotal role involves overseeing all aspects of food preparation, upholding rigorous quality and safety standards, and expertly managing kitchen operations. If you are a dynamic leader with a strong background in culinary arts and team management, this is an exciting opportunity to contribute to our esteemed establishment, driving innovation in menus, ensuring exceptional service, and fostering a positive kitchen environment. Key Responsibilities: • Lead and supervise the entire kitchen team, including sous chefs, cooks, and kitchen assistants, ensuring efficient workflow and high-quality food production., • Develop and design creative menus that align with the restaurant's concept and customer preferences., • Oversee food preparation, cooking, and presentation to ensure consistency and excellence., • Maintain strict adherence to food safety regulations and hygiene standards across all kitchen operations., • Manage inventory, order supplies, and control food costs to optimise profitability., • Train staff on food preparation techniques, safety procedures, and service standards., • Collaborate with front-of-house staff to ensure seamless service delivery., • Monitor kitchen equipment maintenance and cleanliness to uphold a safe working environment., • Foster a positive team culture through leadership, motivation, and professional development initiatives. Qualifications: • Proven supervising experience within a busy restaurant or hospitality environment., • Extensive culinary experience with strong skills in food production, preparation, and cooking techniques., • Demonstrable team management skills with the ability to lead and inspire staff effectively., • Knowledge of food safety standards and regulations is essential., • Previous experience in restaurant settings or hospitality industry preferred., • Strong leadership qualities combined with excellent organisational skills., • Ability to work under pressure whilst maintaining attention to detail., • Passion for innovation in cuisine alongside a commitment to delivering exceptional customer experiences.

    Immediate start!
    Easy apply
left arrow icon
12

Popular jobs searches in London

Jobs by neighbourhood

Popular customer service team leader jobs locations