Customer service director jobs in United Kingdom

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering Job Title: Director of Software Engineering Location: London - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About this role We are looking for a Director of Software Engineering to lead a team of 50+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do • Leadership of a team of 50+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment, • Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals, • Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time, • Drive for effective delivery with pace and precision across the different outcome teams, • Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains, • Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain., • Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes, • Stay up to date with the latest relevant changes in regulation and enterprise process, • Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices, • Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices, • Support the career growth and development of the team What we’re looking for • You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance, • You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward., • You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business, • You’re passionate about recruiting and developing great engineering talent, • You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams., • You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders), • You’ll be aware of the latest native developments within AWS and have real world experience, • You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice, • You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance, • You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Where and how you'll work This is a permanent position based in our London office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: • Wealth & Future: Competitive pension and performance-based bonus schemes, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days., • Health: Access premium care through our private medical insurance., • Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Commercial Service Manager/ Manager of Service Quotes - AOV, Fire Damper, Smoke ControlArea: South East (Flexible on location (Manchester, Midlands, Home Counties etc - if Commutable to London or South East as needed to Quote/ Survey, etc)Salary: Up to £60000 + Bonus's + Benefits + Car/ Travel + ProgressionRequirements - Smoke Control, AOV/ Mechanical Smoke Vent experience(We also have hands on Service Engineering, Supervisor and Director roles)Benefits - If you are in Fire/ AOV Sales or Service Management nowSalary c. £60k... + Commission for Quotes for service upgradesCar/ Train Travel and Travel coveredTechnical Service Sales follow ups, not projects or new businessStrong bonus structure linked to quotesSpecialist team in AOV, smoke control panels, dampersCommercial development, mentoring & coachingClear progression pathway within a growing life safety businessIndustry courses, seminars and professional developmentSupportive technical team and collaborative working environmentOpportunity to influence major smoke control upgrade programmesThe RoleA leading Smoke Control, Fire Damper service provider is seeking a Commercial Service Manager to convert technical findings and reports into remedial works, upgrades and make the most of opportunities across AOV systems, smoke control panels and motorised fire dampers.Scope works, prepare quotes, support operations, and act as a trusted technical advisor for service works, upgrades, and improvements to smoke control systemsKey Responsibilities -Turn surveys and engineer reports into scoped works and quotationsPrice AOV, Fire Damper, and smoke control upgrades, and replacementsWork closely with operations to ensure solutions are deliverableSupport technical troubleshootingBuild strong customer relationships and identify cross sell opportunitiesWhat You NeedStrong technical knowledge of AOV/ smoke control/ Fire Dampers systemsExperience quoting and delivering remedial projects/ service upgrades, maintenance sales, maintenance contracts, small worksCommercial awareness and confidence with customersBe from the Smoke Control, AOV/ Mechanical Smoke Vent Fire systems space with experience of the systems and products as a Sales Manager, Technical Account Manager, Fire systems Technical Manager, Technical Sales Manager, Fire Service Manager, Service sales, Technical Service Manager, Engineering manager or similar role within UK AOV/ Smoke Control/ Fire Damper companyContact Us - Steven Eley - Fire Recruitment ConsultantGoogle us, Call us if have Smoke Control, Fire Damper experience as are building and expanding teams for our clients and improving you role will be the aim and to find a good fit for you... , or apply here in confidence with CV if prefer.Fire and Security Careers is acting as Recruitment Agency to help you through process if you meet the requirements and are seeking a better role in Fire, AOV, Smoke control, Fire Stopping, Fire Detection, Fire Alarm, Fire damper Industries.TPBN1_UKTJ

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. \n We are actively recruiting a Finance Business Partner for the Axis Responsive Maintenance Business Units commercial and operational leaders and their teams. \n Reporting to the Axis Finance Director, the Finance Business Partner will provide tools, analysis and insight into their business, challenging thinking within a portfolio of Axis’ key accounts, helping make informed decisions whilst driving the business strategy, maximising value creation for the client and minimising risk exposure. You will provide real-time support and analysis working as a trusted advisor to add value and assist in decision making. \n What You will Deliver \n • Be the dedicated finance business partner for the Axis Responsive Maintenance BU commercial and operational leaders, building strong relationships with the leaderships team and providing day-to-day financial support. \n • Prepare monthly management accounts, providing insightful financial analysis, leading budgeting and forecasting, and supporting strategic decision-making. \n • Development of business cases to support investment and growth opportunities across the division. \n • Report on financial matters to Axis Group finance SLT as well as support the operators of the BU with end-to-end financial management for their contracts. \n • Lead budgeting and forecasting processes for the Axis Responsive Maintenance BU, ensuring accuracy, alignment with Group FP&A approach and templates, strategy, and timely delivery. \n • Deliver clear, insightful financial analysis (including customer and job profitability) to support strategic and operational decision-making across the region. \n • Collaborate closely with finance team members on communicating information for various internal and external reporting requirements to improve financial performance. Ensure adherence to Group accounting policies, especially revenue and cost recognition. \n • Perform balance sheet reconciliations and any other duties or responsibilities as required by the Group Finance Controller, FP&A team and the Axis Responsive Maintenance BU leadership, including pro-active management of billing and cash collection. \n • Supply chain governance including working closely with the account team and Procurement to align to business objectives and optimise supplier maintenance agreements. \n • Own the Axis Responsive Maintenance BU data and ensuring its integrity for monthly reporting, FP&A & cyclical business reviews. \n About You \n • Strong knowledge of management accounting principles. \n • Commercially qualified accountant (ACA, CIMA, ACCA) or equivalent by experience. \n • Leading budgeting/forecasting processes. \n • Solid understanding of UK GAAP and FRS 102, including application to revenue recognition. \n • Strong internal control environments, financial compliance, and financial performance reporting. \n • Understanding of financial planning, variance analysis, and business case modelling. \n • Strong business partnering skills with the ability to build relationships and influence non-finance stakeholders. \n • Excellent analytical and commercial insight skills, with the ability to translate data into clear, actionable insights. \n • Effective verbal and written communication skills tailored to both finance and operational audiences. \n • Well-organised with strong time management skills, able to meet multiple deadlines and prioritise effectively. \n Desirable Experience \n • Experience in the property, construction, or maintenance services sector is advantageous. \n • Familiarity with Microsoft Dynamics 365 Finance & Operations \n What we Offer \n • Salary up to £85,000 depending on experience, plus performance-related bonus \n • Pension, medical scheme options and life assurance \n • 25 days’ holiday + bank holidays \n • Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support \n • 24/7 GP referral and wellbeing support service \n • 1 paid volunteer day \n • £2,000 refer-a-friend bonus after the referee passes probation \n Why Axis CLC \n Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. \n Our Commitment to Inclusion \n Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Job Title: Housing Services Manager Contract Type: PermanentSalary: £58,093.34 per annum Working Hours: 35 Hours per weekWorking Pattern: Monday-Friday/HybridLocation: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you’ll make as a Housing Services Manager The Riverside Group provides homes for over 140,000 people across the UK, from Scotland to Kent. Our Homes & Communities Directorate is responsible for letting homes, managing tenancies, and working with our communities to deliver lasting improvements to neighbourhoods. Our Housing Services Teams are our ‘feet on the street’ – they deliver our face-to-face interactions with customers, whether that is viewing a property, discussing rent arrears or dealing with a tenancy matter. You will lead this team to build trust with our customers and our communities, delivering a visible service which reflects local needs and aspirations, to drive up customer satisfaction within a specified geographical area.About youWe are looking for someone with: • Proven track record of managing a high-quality customer service function, preferably in the housing sector. • Experience of successfully leading, managing and motivating teams, including managing team performance. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Champion the customer, leading by example to create a strong customer-centric culture, ensuring colleague behaviour reflects our values, and that local service delivery remains responsive to the diverse needs and experiences of customers. • Lead, motivate and engage with the Housing Services Team, to ensure the delivery of a high-quality service, developing and implementing operational objectives to support the strategic objectives of the Housing Services team and the wider business. • Manage the performance of the Housing Services Team, using mentoring and performance coaching techniques, ensuring a quality service is provided, resources are flexible and deployed effectively and targets, key performance indicators and service agreements are developed and implemented effectively, ensuring underperformance is identified and addressed promptly and effectively. • Manage a mobile team of Housing Services officers, role modelling agile/flexible working to deliver a highly proactive service to customers. • Managing a housing sustainment officer, whose role is to help residents sustain their tenancy, offering practical support and advice to signposting to outside agencies to ensure support is provided. This includes, but not limited to, financial, substance misuse, hoarding, mental and physical health. • Monitor, review and report progress to the Head of Housing Services, Regional Director and other governance bodies, on the performance and cost effectiveness of the service, analysing relevant data to identify performance against targets and key performance indicators, escalating findings and recommendations and ensuring appropriate actions are implemented to address under performance. • Contribute to the development and review of relevant budgets, ensuring income and expenditure is robustly managed in line with Group financial controls. • Assist the Head of Housing Services and Regional Director to champion strong customer engagement to ensure service delivery remains responsive to the needs and experiences of customers. • Work with customers to minimise and resolve issues and complaints, liaising with Regional • Colleagues and the Customer Complaints Team to resolve escalated complaints as required. ...

About The RoleJob Title: Baler and Compactor Field Service EngineerDivision: phs Wastekit – North West London Purpose of RoleService Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service\n\n • To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers.\n, • The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.\n, • The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.\n, • Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.\n, • May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.\nRecords and Documentation\n\n, • To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.\n, • Accurately record time, parts used and any other details either electronically or manually as required.\n, • Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.\n, • Pass on any new business leads to sales department.\nSkills/Knowledge and Qualifications Required\n\n, • Shall have good fault-finding and diagnostic skills\n, • To be able to understand hydraulic and electrical circuit diagrams.\n, • Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles\n, • Can use and understand various electrical and hydraulic test equipment\n, • Update engineering knowledge when able.\n, • Always use cost effective but safe measures to carry out tasks.\n, • Can work with the minimum of supervision.\n, • To attend meetings and training courses as required by your Field Service\nStandards\n\n, • Comply with all requirements in the Work Instruction for Engineer Responsibilities.\n, • Comply with instructions given by Field Service Supervisors, Managers and Directors.\n, • To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.\n, • To take responsibility for the safe keeping of stock and be accountable for stock balances.\n, • To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.\n, • Any documentation which is required to be returned to the office is done so in time.\n, • Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.\nDesirable Knowledge and Qualifications\n\n, • Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.\n, • City & Guilds in electrical and mechanical engineering.\n, • Competent in the use of electrical and hydraulic test equipment.\n, • A sound knowledge of single and three phase electrical equipment and hydraulic circuits.\n, • A mature disciplined approach and good personal administrative and customer care skills.\n, • 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.\nIn return for your commitment and expertise, you will receive\n\n, • A competitive salary of £41,500.00 OTE £45,000.00\n, • We offer accredited ILM Training in house and external training.\n, • Ongoing career and development opportunities.\n, • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.\n, • Company pension.\n, • 24-hour wellbeing helpline.\n, • All kit required for working effectively on the road.\nIf you want a career with a well-established company, where you’ll be appreciated for the quality of your work, we would love to hear from you. Apply now.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

\n Operations Manager (Heat Networks) \n London \n £66,000 Basic + Bonus + Vehicle Allowance + Pension \n \n Are you an experienced Operations Manager, Contract Manager or Engineering Manager looking to play a key role within one of the UK's fastest-growing Heat Network specialists? \n This is a genuine leadership position where you'll have the autonomy to shape service delivery, develop engineers and influence the future direction of the business. \n \n Package \n £66,000 Basic Salary \n Performance Bonus \n Vehicle Allowance \n Pension \n 23 Days Holiday + Bank Holidays \n Monday-Friday (8am-5pm) \n Genuine career progression \n Opportunity to help shape a rapidly expanding specialist Heat Network business. \n \n \n The Role \n Reporting directly to the Operations Director, you'll be responsible for the day-to-day management of multiple heat network contracts, ensuring exceptional service delivery whilst maintaining the highest standards of safety, compliance and customer satisfaction. \n \n You'll provide leadership from the front, supporting engineers technically where required, mentoring future managers and ensuring commercial performance is achieved across your portfolio. The role combines operational management, client relationship management, technical leadership and commercial responsibility. \n \n \n \n \n \n \n \n Responsibilities \n \n Manage a portfolio of Heat Network maintenance and service contracts \n Lead, motivate and develop a team of engineers \n Deliver excellent customer service across all contracts \n Ensure PPM and reactive maintenance programmes are delivered to SLA \n Develop strong client relationships and attend regular review meetings \n Provide technical support to engineers when required \n Produce quotations and operational reports \n Monitor contract performance, profitability and productivity \n Assist with mobilisation of new contracts \n Carry out engineer appraisals, mentoring and recruitment \n Promote Health & Safety and compliance across all sites \n Drive continuous improvement and operational efficiencies \n Support business growth through outstanding service delivery and contract retention. \n \n \n The Ideal Candidate \n You'll ideally have experience managing engineers on commercial maintenance contracts together with a strong understanding of heating systems, HVAC or Heat Networks. \n \n You'll possess: \n Previous Operations, Contract or Engineering Management experience \n Strong mechanical or HVAC background \n Excellent leadership and people management skills \n Commercial awareness with responsibility for budgets and contract performance \n Experience managing client relationships \n Strong communication and organisational skills \n Health & Safety awareness \n Full UK Driving Licence \n Experience using CAFM systems would be advantageous. \n If you're looking for an opportunity where you can genuinely influence the future of a growing engineering business whilst leading high-profile Heat Network contracts across London, we'd be delighted to hear from you. \n

Technical Service Coordinator \n Location \n Tooting, London (SW17) \n Salary \n £30,000 - £40,000 per annum, depending on experience \n Contract Type \n Permanent \n Working Hours \n 37.5 hours per week \n Monday to Friday \n Office-based role \n The Opportunity \n An exciting opportunity has arisen for a highly organised Technical Service Coordinator to join a growing and well-established engineering business specialising in hazardous materials storage and safety solutions. \n This role will play a key part in coordinating service, maintenance and installation activities across the UK, ensuring engineers, customers and suppliers are aligned to deliver projects and service work efficiently and on schedule. \n Reporting directly to the Managing Director, the successful candidate will work closely with clients, service engineers and internal departments to manage workloads, maintain accurate records and ensure excellent customer service throughout the project lifecycle. \n Full training will be provided on the company's products, systems and industry standards. \n This role would suit an organised and proactive individual with strong communication skills and a technical mindset. Applications are welcomed from experienced coordinators, graduates or college leavers looking to develop a long-term career within a technical engineering environment. \n Key Responsibilities \n\n • Coordinate service, maintenance and installation activities across multiple customer sites\n, • Schedule engineers and manage workloads to ensure service commitments are delivered on time\n, • Act as a key point of contact for customers, responding to enquiries and providing project updates\n, • Maintain accurate service records, schedules and project documentation\n, • Track project progress and ensure all activities are completed within agreed timescales\n, • Use Microsoft Excel and Microsoft Dynamics 365 to manage service schedules, customer information and project data\n, • Liaise with engineers, suppliers and customers to coordinate resources and site requirements\n, • Support the preparation of quotations, reports and service documentation\n, • Monitor outstanding actions and ensure timely completion of maintenance and service activities\n, • Assist with continuous improvement of service processes and administrative systems\n, • Support the wider team with project coordination and operational activities as required\n\n What We Need From You \n Essential: \n Mechanical Engineering degree or equivilant \n\n • Strong organisational and planning skills\n, • Excellent communication skills, both written and verbal\n, • Confident dealing with customers, engineers and internal stakeholders\n, • Good working knowledge of Microsoft Office, particularly Excel\n, • Strong attention to detail and ability to manage multiple tasks simultaneously\n, • Ability to work independently and as part of a small, fast-paced team\n, • Positive attitude and willingness to learn\n\n Desirable: \n\n • Previous experience in a service coordination, project coordination, scheduling or administrative role\n, • Experience using Microsoft Dynamics 365 or similar ERP/CRM systems\n, • Technical, engineering or construction industry exposure\n, • Experience coordinating field-based engineers or maintenance teams\n, • Engineering qualification, college course or technical education background\n, • Understanding of service, maintenance or project delivery environments\n\n What We Offer \n\n • Salary of £30,000 - £40,000 depending on experience\n, • Discretionary annual bonus\n, • Company pension scheme\n, • 21 days holiday plus all English bank holidays\n, • Company laptop and full IT setup\n, • Full training on company products, systems and industry standards\n, • Ongoing development opportunities within a growing engineering business\n, • Opportunity to build a long-term career in a specialist technical sector\n\n Working Pattern & Location \n 37.5 hours per week, Monday to Friday. \n This is primarily an office-based position, although occasional site visits may be required as part of training and development. \n \n Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

The UK Head of Finance (FMCG) reports to the Regional Finance Director and is responsible for all Financial Accounting and Reporting, Financial Planning and Analysis activities. \n Client Details \n Our client is a leading international FMCG business, home to a portfolio of well-known household brands, \n Based in Richmond, the role offers hybrid working \n Description \n The UK Head of Finance FMCG reports to the Regional Finance Director and is responsible for all Financial Accounting and Reporting, Financial Planning and Analysis activities. The role also contributes to the development of strategic plans for the business and ensures statutory and corporate compliance to minimize business risk. Reporting to this position shall be a Management Accountant, Financial Accountant, Financial Assistant and a customer sales and administration assistant.Apart from the Finance team, key stakeholders in the UK office include the UK General Manager, UK Sales Director, UK Marketing Manager and their teams. \n \n Financial Accounting and Reporting \n \n\n • Oversee / review and approve the UK Finance team's reporting activities for monthly/quarterly/annual management reporting packages for UK Legal Entity markets\n, • Liaise with US parent company Finance Team and answer all questions regarding reporting packages or results of operations\n, • Maintain group tax, insurance records and ensure that all statutory requirements are met for UK business\n, • Supervise and lodgement of company tax returns to HMRC in conjunction with PWC UK. Engage with US parent-based Tax Director and local expertise regarding Transfer Pricing requirements\n, • Undertake cashflow forecasting and management\n, • Manage local working capital including inventory turnover and debtor ratios\n\n \n Financial Planning and Analysis \n\n • Coordinate review, analyse, and present monthly operating results in detail to UK Management (variance analyses - in conjunction with UK Management Accountant)\n, • Perform lead role with respect to preparing and presenting Budget reviews to Group Management\n, • Coordinate and align monthly financial forecasts with Supply Chain and Demand Planning Teams\n, • Create budget timelines and control completion of budget input process in Oracle EPM\n, • Recommend cost reduction and profit improvement (including preparation of ad hoc reports and other information for use in business decision making) with particular focus on efficiency of TAP (promotional) / CAP (Advertising) spend\n, • Liaise with supply chain and US Finance to prepare standard product Cost of Goods for all items for inclusion in OB\n, • Report to management on progress vs targets and identify gaps / issues; complete on-time submission of budget files to HQ\n\n \n Operations / S&OP \n\n • Attend meetings on production forecasting, ordering, logistics and inventory management\n, • Assist in analysing feasibility of new product introductions from a financial and regulatory viewpoint (for both local and export markets)\n, • Assist UK Export Manager and EU Amazon Manager with planning and analysis issues within their markets\n\n \n Systems & Reporting \n\n • Continually assess financial and operational reporting systems and requirements and make recommendations for improvement\n, • Support European Finance Director and ERP implementation team as Combe migrates to Oracle Cloud ERP\n\n \n Profile \n \n\n • CIMA, ACA, ACCA fully qualified\n, • Experience in an FMCG organisation is preferred\n, • Experience of Team leadership\n, • Proven ability to achieve deadlines\n, • Highly analytical and numerical\n, • Strong Excel skills\n, • Good problem-solving skills\n, • Collaborative, team player with good communication skills\n\n \n Job Offer \n\n • £80,000 - £90,000\n, • Car allowance £6000 a year\n, • Bonus 15% annually\n, • Private healthcare\n, • 25 days holiday plus bank holidays and also 1 group-wide wellness day ('Mental Health Day') and 2 specific personal days. Max 3 days carryover per year.\n, • Pension 6% Employer (after 3 months) + 5% Employee at the outset - the Employer contributions rise to 7.5% after 1 year, 8.5% after 5 years and 10% with 10 years' service.\n, • Life Insurance (in service) and Income protection for potential incapacity (up to 26 weeks, 60% basic salary)\n, • Hybrid Working, 3 days in the office and 2 from home\n, • Free Parking and very close to Richmond station\n\n

General Store Manager - Senior Retail LeadershipLocation: London (SW1) | Salary: £90,000-£115,000 + benefitsWe are looking for an exceptional General Store Manager to lead a major, complex retail operation and drive the next stage of its performance.This is a senior commercial leadership role for someone who knows how to lead large teams, develop managers, drive sales performance and create a culture where high standards are expected and achieved.We are deliberately open on sector. You could come from luxury, premium or mainstream retail. What matters is the quality of your leadership, your commercial instincts and your ability to operate at significant scale and complexity.The successful General Store Manager will be someone who is still ambitious, still developing and still looking to build something. We are not looking for someone simply comfortable with where they are.The OpportunityAs General Store Manager, you will have responsibility for a significant retail operation, leading through managers and high-performing sales professionals across sales, operations and client experience.This is a hands-on leadership role. You will be expected to set the direction, understand the numbers, challenge performance and get into the detail when required.You will be responsible for:Driving sales, profitability and overall business performance.Leading and developing managers to create high-performing teams.Creating clear accountability around KPIs, targets and commercial objectives.Identifying, developing and progressing future talent.Building strong client relationships and developing opportunities through clientelling, networking and events.Using data and management information to identify opportunities and improve performance.Ensuring operational standards, processes and efficiency are consistently maintained.Creating a strong culture of service, performance and continuous improvement.Working with internal and external stakeholders to maximise commercial opportunities.What We're Looking ForWe are deliberately broad on background.You could currently be a Store Director, Area Manager, General Manager, Senior Store Manager or another senior retail leader ready for a bigger challenge.You may come from luxury jewellery, watches or fashion, but equally you could come from premium retail, hospitality, automotive or another high-performance customer-focused environment.We are looking for substance rather than a particular logo on your CV.You will be:Commercially astute, with a strong track record of delivering sales and business performance.Experienced in managing managers and large, high-performing teams.A strong people leader who knows how to develop, challenge and retain talent.Comfortable managing complexity and balancing commercial priorities with operational excellence.Highly client-focused and able to build a culture where exceptional service is expected.Confident working with data, KPIs, budgets and performance measures.Comfortable operating at senior stakeholder level.Energetic, hands-on and willing to get into the detail.Ambitious, with a genuine desire to continue developing your own career.What About Luxury?You don't need to have spent your career in luxury.However, if you are coming from outside the sector, you need to understand what great luxury service and retail look like.The General Store Manager will ultimately be responsible for creating an environment where the client experience is exceptional. That means understanding the importance of detail, personalisation, relationship building, presentation, service and the ability to anticipate what the client needs rather than simply responding to it.If you have worked in another premium environment, we want to understand how you have created those standards and how you would translate them into a luxury setting.And if you already have luxury experience, we want to see the commercial and operational substance behind it. Brand names alone aren't enough.This is an opportunity for a General Store Manager who wants to build, develop and progress - someone with the ambition to take on a significant leadership challenge rather than simply move sideways.If you are a commercially driven retail leader with the people leadership, operational capability and client focus to make a real difference, we'd like to hear from you.BH37059TPBN1_UKTJ

About the Company PBSA Portfolio / Assigned PropertyReporting to: Regional ManagerKey Relationships: Regional Manager, Associate Director of Student Housing, Facilities Manager, Residence Teams, Head Office Departments, Third-Party Partners and ConsultantsAbout the RoleThe General Manager is accountable for the overall success and performance of the property they manage. This includes delivering operational excellence across day-to-day services, administration, compliance, occupancy, and revenue performance. The General Manager is responsible for maintaining high standards of safety, quality, resident satisfaction, and operational efficiency while supporting both team members and residents in creating an exceptional student living experience. Acting as a key liaison between on-site operations and wider business functions, the role ensures the property consistently meets financial, operational, and compliance objectives while fostering a positive and community-focused environment. This role will be for a pre-established building (no mobilisation required) and that one of the key additions is the relationship with a University partnership that we have there.ResponsibilitiesOperational LeadershipProvide effective line management, guidance, and day-to-day support to on-site teams, fostering a high-performing, motivated, and customer-focused culture.Lead recruitment, onboarding, training, and ongoing development of team members, conducting regular one-to-one meetings and performance reviews.Manage all operational aspects of the property, including check-ins, check-outs, room turnaround processes, and inspections, ensuring a seamless resident journey.Oversee third-party service providers, including cleaning, maintenance, security, and contractors, ensuring contractual obligations and service standards are met.Act as the primary escalation point for incidents and emergencies, ensuring prompt and professional resolution.Ensure the property is consistently maintained to a high standard of cleanliness, safety, and presentation.Coordinate repairs and planned preventative maintenance programmes, working with internal teams and external contractors to ensure timely completion.Drive continuous improvement initiatives to enhance operational efficiency and resident satisfaction.Performance & ReportingTake full accountability for the operational and financial performance of the property, achieving and exceeding agreed KPIs.Produce and present weekly and monthly management reports, providing clear insight into performance, expenditure, and budget variances.Identify opportunities to improve services, increase efficiency, and enhance the resident experience.Monitor expenditure against budget and provide detailed commentary on variances, ensuring financial targets are achieved.Utilise data and performance metrics to support informed decision-making and operational improvements.Financial & Strategic ManagementLead the annual budgeting process, ensuring accurate forecasting of income and expenditure.Monitor financial performance on a monthly basis, ensuring effective cost control and alignment with business objectives.Build and maintain strong relationships with universities, local authorities, commercial partners, and other stakeholders.Support strategic planning by identifying new business opportunities, potential partnerships, and operational efficiencies.Contribute to occupancy and revenue targets through effective operational management and stakeholder engagement.Customer Experience & Community EngagementSupport and oversee the delivery of resident events and engagement programmes designed to enhance the student experience and improve resident satisfaction.Foster a welcoming, inclusive, and supportive community environment that promotes wellbeing and positive engagement.Work collaboratively with marketing and community teams to strengthen the property's profile and reputation.Promote a resident-first culture and ensure customer feedback is acted upon effectively.Compliance, Health & SafetyEnsure compliance with all relevant legislation, regulations, policies, and procedures.Maintain robust health and safety standards across the property.Support audits, inspections, and compliance reviews, ensuring all actions are completed within agreed timescales.Ensure appropriate risk management procedures are in place and effectively monitored.Other ResponsibilitiesUndertake any other reasonable duties as required by the business.QualificationsDesirableIOSH or NEBOSH qualification.Full UK Driving Licence.EssentialFluent English communication skills.Required SkillsPrevious experience in a management role within PBSA, residential property, hospitality, build-to-rent, or mixed-use environments.Experience managing planned preventative maintenance programmes.Experience managing contractors, suppliers, and service delivery partners.Experience managing maintenance budgets and operational expenditure.Experience supporting refurbishment, mobilisation, or operational transition projects.Experience operating in a fast-paced customer-facing environment.Preferred SkillsStrong leadership and people management capabilities.Excellent report-writing and presentation skills.Outstanding customer service and resident engagement skills.Strong organisational and problem-solving abilities with excellent attention to detail.Financial acumen with experience managing budgets and analysing performance data.Good understanding of health and safety legislation, compliance requirements, and facilities management practices within residential or student accommodation settings.Excellent communication and stakeholder management skills.Ability to manage competing priorities and deliver results under pressure.Pay range and compensation package£50,000 plus benefitsEqual Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices.TPBN1_UKTJ

We are partnering with a well-established, multi-site consumer business to recruit their first in-house Senior Payroll Specialist .Location: Central LondonSalary: £40,000 - £50,000Working Pattern: 100% Office BasedThis is an excellent opportunity to join a successful and growing organisation as it transitions payroll from an outsourced provider to an internal function. Reporting directly to the Finance Director, with a dotted line into the Head of HR, you'll take ownership of the day-to-day payroll process while supporting the implementation of a new payroll system.The RoleTake ownership of the end-to-end payroll process for approximately 200 employees.Process payroll for a mixture of permanent employees and self-employed workers.Accurately calculate commissions, variable pay and TRONC payments.Respond to payroll-related queries from employees and managers.Support the implementation of a new payroll system alongside the Finance Director.Work closely with Finance, HR and operational teams to ensure payroll is processed accurately and on time.Maintain payroll records and ensure compliance with current payroll legislation.Identify opportunities to improve payroll processes and controls.About YouTo be successful in this role, you'll ideally have:End-to-end payroll experience.Experience processing payroll involving commission, variable pay or TRONC arrangements.Previous experience working within a multi-site environment, ideally within hospitality, retail, leisure, beauty or a similar customer-facing business.Strong attention to detail with excellent organisational and communication skills.A proactive approach and the confidence to build strong working relationships with Finance, HR and operational stakeholders.Previous exposure to a payroll system implementation would be advantageous but is not essential.BenefitsComplimentary services.Generous employee discount on products.Company pension scheme.22 days annual leave, increasing to 25 days with length of service, plus bank holidays.Flexible working hours, with core office hours between 10:00am and 4:00pm .The opportunity to become the organisation's first in-house payroll specialist and play a key role in bringing payroll in-house.A supportive and collaborative working environment with genuine long-term career stability.If you're an experienced payroll professional looking for an opportunity to take ownership of payroll within a well-established multi-site business, I'd be delighted to hear from you.To apply, please submit your CV or contact me directly for a confidential discussion.TPBN1_UKTJ

Registered Fostering ManagerSalary: £55,000 - £65,000 per annum (depending on experience)Hours: 37 hours per week (Full Time)Reports To: DirectorResponsible For:Leading and managing the Thrive Fostering staff team, including social workers, managers and non-social work staff.Job PurposeAs the Registered Manager, the Fostering Manager is accountable for developing and managing all aspects of the fostering service and support functions within Thrive Fostering.Working in accordance with Thrive Fostering's policies and procedures, relevant legislation and national guidance, the Fostering Manager will promote and maintain a professional fostering service for local authorities placing children and young people.The successful candidate will ensure organisational practice complies with the Ofsted Framework and the Fostering Services (England) Regulations 2011 , ensuring these standards are upheld at all times.The Fostering Manager will also lead on all safeguarding matters relating to the agency.Key Accountabilities1. Strategic ManagementThe successful candidate will:Contribute proactively to the strategic planning and business development of Thrive Fostering in line with short, medium and long-term objectives.Advise on Thrive Fostering's position within a competitive marketplace, ensuring the agency remains competitive through service quality, innovation and pricing.Identify opportunities for service improvement, new initiatives and business growth, presenting recommendations to the Directors.Develop an effective client management strategy by:Establishing and maintaining regular monthly meetings with clients.Monitoring client action plans.Gathering and communicating client feedback to operational teams.Demonstrating positive leadership in client relationship management.Develop new business opportunities and fostering resources by:Building relationships with Local Authorities.Negotiating, securing and reviewing contractual agreements.Supporting foster carer recruitment initiatives.Assisting regional teams to achieve recruitment and service delivery targets.Provide regular performance reports to the Directors against agreed Key Performance Indicators (KPIs).2. Operational & Professional ManagementThe Fostering Manager will:Represent Thrive Fostering professionally across the region, promoting the organisation's reputation with Local Authorities and partner agencies.Manage the Placement Service, ensuring:Compliance with National Minimum Standards and legislation.Agency policies and procedures are fully implemented.Existing fostering resources are effectively managed.New fostering resources are developed where required.Placement targets are achieved in line with business plans.Ensure regular consultation with foster carers and children.Monitor quality standards through ongoing internal audits.Ensure a professional 24-hour support service is available for foster carers.Ensure safeguarding concerns are managed in accordance with legislation, government guidance and company policy.Provide professional leadership, supervision and support to staff responsible for:Foster carer supervision.Annual reviews.Monitoring and support.Oversee the recruitment, training and ongoing development of staff and foster carers.Ensure foster carer assessments comply with agency procedures and statutory guidance.Maintain and develop agency systems, including:Training programmes.IT systems.Fostering Panel.Out-of-hours services.Assessment, approval and review processes.Evaluate agency performance against agreed KPIs.Safeguarding ResponsibilitiesThe Fostering Manager will:Lead the development and review of safeguarding and child protection policies, procedures and training.Ensure safeguarding policies remain current and effective.Provide expert safeguarding advice and support to staff.Liaise with external safeguarding agencies where referrals are required.3. Staff ManagementThe successful candidate will:Promote effective teamwork and a positive working culture.Lead and manage professional and support staff by:Providing supervision.Allocating workloads.Monitoring performance.Conducting appraisals.Managing disciplinary procedures where required.Supporting training and professional development.Ensure agency policies and procedures are fully understood and implemented.Identify operational issues and escalate matters requiring Director involvement.Provide guidance, advice and ongoing support to team members.4. Finance & Resource ManagementThe Fostering Manager will:Work alongside the Directors to establish, review and achieve business and financial targets.Be accountable for achieving agreed financial objectives.Authorise expenditure within delegated authority, ensuring all expenditure is properly evidenced, accurate and justified.5. RelationshipsThe successful candidate will:Build and maintain strong relationships with Local Authorities and external partner organisations.Support the continuation of existing contracts while responding proactively to changing customer needs.Develop positive internal working relationships across all departments.Work collaboratively with colleagues, consultants and managers to achieve organisational objectives.6. Other ResponsibilitiesThe Fostering Manager will:Attend meetings, conferences and networking events as required.Promote compliance with Health & Safety legislation throughout the organisation.Undertake project work and any other reasonable duties requested by the Directors.Work in accordance with all Thrive Fostering policies and procedures.Maintain strict confidentiality at all times.TPBN1_UKTJ

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Some highlights of our success: $470M+ Annual Recurring Revenue with AI products surpassing $38M+ Dollar-based net revenue retention of 104%, as of December 31, 2025 Large deals growing 74% YoY Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025 Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one. Are you ready to be part of this journey? The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization A team spread across 40+ locations around the globe Offline and online bootcamps as part of our onboarding process President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination Quota attainment has been recognized as higher than market average, according to RepVue Uncapped commissions About Semrush Consulting Services Semrush Consulting Services is a team of digital strategy consultants, technical experts, and engagement managers who partner with enterprise customers to accelerate platform adoption and unlock measurable value across SEO and GEO, content strategy, competitive intelligence, and broader digital marketing ecosystems. We deliver high-impact onboarding, advisory, implementation, and enablement services across the customer lifecycle. Our team works alongside some of the world’s most sophisticated marketing organizations to design scalable operating models, optimize workflows, and build sustainable digital growth systems that drive long-term business impact. Role Overview The Digital Strategy Consultant serves as a trusted advisor to enterprise customers, partnering with them to design and execute transformational SEO and GEO strategies that drive measurable business outcomes. This role leads structured discovery, develops multi-quarter strategic roadmaps, and guides customers in building scalable operating models that embed SEO and GEO into their broader digital marketing ecosystem. The Digital Strategy Consultant works cross-functionally with Sales, Customer Success, and Product to ensure strategic alignment, accelerate time-to-value, and support long-term customer growth within the Enterprise segment. Strategic Advisory, Discovery & Roadmapping: Serve as a strategic advisor to enterprise customers by leading structured discovery engagements to assess SEO and GEO maturity, operating models, workflows, and organizational readiness. Conduct in-depth opportunity analysis and competitive benchmarking, synthesizing complex insights into executive-ready recommendations. Translate findings into phased, multi-quarter SEO and GEO roadmaps aligned to measurable business outcomes, clearly defining priorities, milestones, and success criteria. Governance, Adoption & Operating Model Transformation: Design scalable SEO and GEO governance frameworks and operating models that enable long-term adoption and cross-functional alignment. Establish scalable standards for workflows, accountability, reporting, and cross-functional collaboration across Marketing, Product, Engineering, and Content teams. Guide customers through change initiatives, stakeholder alignment, and rollout sequencing while diagnosing inefficiencies and recommending process optimizations that increase operational efficiency and reduce friction. Executive Facilitation & Program Leadership: Lead structured workshops, prioritization sessions, and executive briefings to define outcomes and align stakeholders throughout the customer lifecycle, ensuring strategic alignment and long-term value realization.. Track performance against milestones and KPIs, proactively identify risks and implementation blockers, and recommend course corrections as business priorities evolve. Lifecycle Strategy & Growth Alignment: Partner closely with Sales, Customer Success Managers, and Product teams to ensure strategic continuity throughout the customer lifecycle. Identify opportunities for expanded engagement and deeper alignment between customer goals and Semrush capabilities. Act as the voice of the customer by surfacing insights, risks, and product enhancement opportunities that support enterprise digital transformation. Internal Strategy & Methodology Contribution: Contribute to the evolution of internal playbooks, consulting frameworks, and delivery methodologies that increase leverage and consistency across Strategic Services. Share patterns, insights, and best practices to continuously elevate enterprise strategy delivery. 8+ years of experience in digital strategy, SEO and GEO consulting, change management, enterprise advisory, or related roles within SaaS or MarTech environments Proven experience leading structured discovery engagements and translating insights into actionable, executive-level strategic roadmaps Demonstrated ability to design scalable operating models, governance frameworks, and cross-functional workflows Experience influencing senior stakeholders and driving strategic alignment at the Director and VP level. Strong expertise in SEO and GEO strategy, competitive analysis, and performance measurement with the ability to clearly connect strategic initiatives to commercial outcomes. Exceptional facilitation, stakeholder-management, and executive communication skills Ability to identify risks early, manage ambiguity, and re-prioritize initiatives in dynamic enterprise environments Experience working cross-functionally with Marketing, Product, Engineering, and Executive stakeholders Comfortable managing multiple strategic engagements simultaneously while maintaining high-quality outcomes Not required, but a plus Experience with enterprise-level SEO and GEO and digital marketing platforms such as Semrush, BrightEdge, Conductor, Botify, SimilarWeb, or others Familiarity with AI-driven search trends, content strategy frameworks, and advanced analytics integrations Background in digital marketing consultancy or professional services environments Strong product-market fit recognized by _ High earning potential with clear quota attainment visibility Employee Support Program Loss of family member financial aid Employee Resource Groups Hobby & team building budget allowance Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents. All thanks to 1700+ employees who build the company every day. Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. We don’t just lead the market—we are busy creating a world where Semrush is an unfair advantage for every marketer. Join us!

\n Brigade Electronics Group Plc is a trusted, multi-national, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. \n Our cutting-edge technologies help prevent collisions, protect vulnerable road users, and save lives worldwide. As part of our continued growth, we are looking for a Group Head of Supply Chain to lead and develop our global supply chain function, ensuring operational excellence, customer focus and continued growth. \n \n The Position \n\n • Reporting to the Group Operations Director, you will play an integral role within the Senior Operational Leadership Team, overseeing the Demand Planning, Procurement, Import, Inventory Management and Warehouse functions.\n, • Lead the development and execution of the Group supply chain strategy, ensuring alignment with wider business objectives and delivering an exceptional customer experience.\n, • Take full responsibility for the management of stock, materials and supply chain disciplines, ensuring robust forecasting, efficient procurement and effective inventory management.\n, • Drive continuous improvement across all supply chain processes, identifying opportunities to improve efficiency, reduce costs and strengthen operational performance.\n, • Manage sourcing and procurement projects throughout their lifecycle, while ensuring stock levels remain aligned with agreed budgets and business requirements.\n, • Lead, coach and develop the Supply Chain team, fostering an inclusive, high-performing culture focused on collaboration, productivity and delivery.\n, • Work closely with the Board and Operational Leadership Team to translate the company's vision and values into effective operational strategy and measurable outcomes.\n, • Ensure strong compliance, governance and processes across the supply chain, taking ownership and acting decisively when required.\n\n \n Skills & Experience \n\n • Proven leadership experience within a complex supply chain, procurement, operations or materials environment.\n, • Strong understanding of demand planning, procurement, inventory management, warehousing and supplier management.\n, • Commercially focused, with the ability to manage budgets, identify cost-saving opportunities and improve operational efficiency.\n, • Demonstrable experience of leading, developing and motivating high-performing teams.\n, • Strong strategic and analytical skills, with the ability to turn business objectives into clear, actionable plans.\n, • A continuous improvement mindset, with a track record of improving processes, performance and customer outcomes.\n, • Excellent communication and stakeholder management skills, with the confidence to collaborate effectively across senior leadership and wider teams.\n, • Customer-focused, collaborative and results-driven, with a strong sense of ownership and accountability.\n\n \n Benefits \n\n • Competitive salary + bonus\n, • Excellent growth & development opportunities\n, • Fitness Membership – up to £60/month\n, • Private Medical Health via Benenden Health + Virtual Medical Care (Help@Hand)\n, • Employee Assistance Programme (EAP) & wellbeing support\n, • Pension – up to 5% matched\n, • Eyecare & Glasses Vouchers\n, • 4x Death in Service cover\n, • Corporate Charity Day Off\n, • Annual Flu Jab Voucher\n, • 25 days' holiday, increasing with service\n\n \n Why Brigade? \n Join a company that saves lives and helps make roads safer for everyone. \n At Brigade, ACTION is our set of values — Aspirational, Customer Centric, One Team, Innovative, and we Own It, Now. These values guide how we work, collaborate and deliver for our customers. \n \n If you're an experienced supply chain leader ready to take ownership of supply chain strategy, drive continuous improvement and lead and develop a high-performing team, we'd love to hear from you. \n Apply today or send your CV to careers@brigade-electronics.com. \n

Head of Property Management \n London & South East Commercial Office Portfolio \n \n We are working exclusively with a highly regarded and well-established property company to appoint an experienced Head of Property Management to lead its UK Property Management function. \n \n This is a key senior leadership opportunity within a professional and highly capable business with a significant London and South East commercial office portfolio. The company has a long established presence in the market and a portfolio valued at c.£4bn predominantly office assets, with a clear focus on ensuring its properties remain relevant, competitive and attractive to today's occupier market. \n \n The business is in a position of strength, with an experienced leadership team and strong internal infrastructure. However, there is a real appetite to continue modernising the portfolio, improving the customer experience that will help drive occupancy, enhance buildings and maintain their competitive position. \n \n The incoming Head of Property Management will therefore have an important opportunity to make an impact. \n \n The Opportunity \n \n Reporting into the senior UK leadership team, you will take overall responsibility for the Property Management function, leading a small team of Property Managers while retaining direct responsibility for a select number of key assets yourself. \n \n This is a genuinely hands on leadership role. You will not be expected to sit behind a desk and simply oversee reports; the business is looking for someone with energy, presence and commercial instinct who enjoys getting out into the portfolio, spending time with occupiers and working closely with colleagues across Asset Management, Development, Facilities Management and Sustainability. \n \n You will play a central role in the strategic direction of the assets you manage, helping to ensure that buildings are well operated, appropriately invested in and continually evolving in line with occupier expectations. The role will also involve working closely with Asset Management on vacant space, new lettings, refurbishment and wider asset initiatives. \n \n Key Responsibilities \n\n • Lead, mentor and develop a small Property Management team, creating clear accountability and maintaining high professional standards.\n, • Take direct responsibility for a small number of assets while providing overall oversight of the wider UK portfolio.\n, • Work closely with Asset Management, Development, Facilities Management and Sustainability colleagues to develop and deliver cohesive asset strategies.\n, • Build strong relationships with occupiers and take a proactive approach to customer service, retention and the overall tenant experience.\n, • Oversee service charge budgets, forecasting, reconciliations and wider property management reporting.\n, • Lead and support capital expenditure, maintenance and refurbishment projects, including works to common areas and vacant accommodation.\n, • Lead on sustainability matters within the portfolio and support the continued integration of sustainability and energy-efficiency initiatives into commercial property operations.\n\n \n The Person \n \n We are looking for an established, technically strong senior property management professional, likely already operating at Director or Head of Property Management level. \n \n You may currently be working client side or within a leading property consultancy, but you will need the confidence, commercial awareness and maturity to operate within a relatively lean senior leadership environment, take ownership and make key decisions. \n \n\n • Has significant commercial property management experience, ideally with a strong office background.\n, • Is MRICS qualified, with a strong technical understanding of property management and service charge practice.\n, • Has proven experience leading and developing people and managing internal and external stakeholders.\n\n \n The ideal candidate will bring extensive post qualification experience, a strong technical background, service charge expertise, leadership capability and a commitment to best practice and excellent customer service. \n \n This search is being handled on a strictly confidential basis. \n \n To apply, please email CV's to Jack@Madisonberkeley.com

Background and Company \n \n Thomas Lyte is a Royal Warrant holder as Goldsmiths and Silversmiths to His Majesty King Charles III. \n A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware. \n \n We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups. \n \n At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service. \n \n Our team of master craftspeople are bespoke silver and gold specialists and among the most talented artisans and metalworkers in the world. The priceless pieces they create are packaged and presented immaculately at our London workshops, before being promptly delivered to our clients based all over the world. \n \n The Role \n \n The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management. Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop. \n \n Company Culture \n \n • Our team’s passion, drive and commitment are at the heart of our success and growth \n • We embrace new ideas, innovation and change is the key to success \n • The diverse network of talents nurtured across all departments, gives us all the tools required to meet our objectives and goals \n • A varied, fast paced, high energy working environment, built on the trust and support of colleagues \n \n Responsibilities of the Role \n \n • Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication. \n • Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents \n • Liaison with customers and internal staff across the business \n • Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment \n • Weekly attendance at Production meeting \n • Regular monitoring and review of production schedule with workshop management team \n • Monitor and manage customer complaints to ensure successful resolution \n • Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits \n • Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct. Performing weekly data cleanses and working closely with the Head of Proposition Development to administer the database, so it is consistently up to date. \n • Triage enquiries and support with lead distribution \n \n Skills and Experience \n \n • Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment. \n • Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support. \n • Excellent client communication skills, with the ability to manage day-to-day operational contact professionally and confidently. \n • High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records. \n • Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams. \n • Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously. \n • Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality. \n • Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery. \n • Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution. \n • Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability. \n \n Personality & Attributes \n \n • Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control. \n • Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience. \n • Calm and composed under pressure, particularly when managing deadlines, production challenges, client concerns, or changing priorities. \n • Proactive and solutions-focused, with the confidence to identify issues early and take practical steps to resolve them. \n • Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams. \n • Detail-oriented and accurate, with pride in getting things right first time and maintaining high standards of documentation and communication. \n • Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery. \n \n Benefits \n \n • Company bonus scheme \n • Generous private healthcare \n • Auto-enrolment pension scheme \n • Salary sacrifice electric vehicle leasing scheme \n • Occasional access to complimentary tickets and hospitality at sporting events and industry events and dinners, as well as team events \n • Additional days off for birthday and charity work \n • Employee Assistance Programme, including lifestyle discounts and resources \n • Gym membership included \n

Regional Director (Early Years) \n Salary: £DOE plus car allowance \n Hours: Full Time / 40 hours per week \n Location: Field based with travel to our nurseries in North London and head offices in London and Northampton \n \n We are seeking an experienced and values‑led Regional Director with knowledge of the early years sector, to provide strong, visible leadership across a large portfolio of nursery settings. This role is key to driving performance, quality, safety, and sustainable growth while embedding a positive culture that delivers outstanding outcomes for children, families, and colleagues. \n \n Why Bright Horizons? \n We’ve been voted Great Place to Work every year since 2006, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2025. \n \n Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. \n \n We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing \n \n What We Can Offer You \n\n • Our benefits include but are not limited to\n, • Flexible working and holiday entitlements\n, • Discounted childcare in one of our nurseries\n, • Quarterly Employee Appreciation Weeks\n, • Annual gala award evening\n, • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more\n, • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life\n\n \n \n Key Responsibilities \n\n • Lead and inspire Nursery Management Teams, embedding our HEART culture to drive engagement, retention, performance, and customer satisfaction across the region.\n, • Deliver People and Growth strategies, ensuring alignment with business objectives across all nursery settings.\n, • Champion Bright Horizons UK pedagogy, working closely with the Early Childhood Specialist to ensure consistent quality.\n, • Lead Keeping Everyone Safe initiatives, modelling and reinforcing a strong safety and compliance culture.\n, • Deliver People and Growth projects in partnership with HR, Finance, and Marketing, ensuring consistent and secure implementation of policies and practices across all sites.\n\n \n Key Skills & Experience \n\n • Leadership & People Management – Inspire and lead large multi‑site teams; build high‑performing managers through coaching and strong performance management, while championing company culture and values.\n, • Strategic & Commercial Acumen – Translate strategy into action, delivering people and growth plans while balancing commercial performance with service excellence.\n, • Operational & Project Delivery – Plan, manage, and deliver projects and agreed proposals efficiently across complex, fast‑paced environments.\n, • Regulatory & Compliance Expertise – Strong knowledge of Ofsted, Local Authority, and legislative requirements within highly regulated sectors.\n, • Data‑Driven Decision Making – Confident decision‑maker who uses data, analytics, and digital tools to solve problems and drive performance.\n, • Stakeholder & Communication Skills – Collaborative influencer, building strong relationships across HR, Finance, Marketing, and wider stakeholders.\n, • Change & Innovation – Lead and embed change, championing new ideas and continuous improvement.\n, • Digital Capability – Comfortable using systems and technology to support reporting, insight, and operational efficiency.\n\n \n Key Competencies \n\n • Strategy & Commercial Focus – Strategic execution, budget management, cost control, and confident decision‑making.\n, • Leadership & Change – Inspiring multi‑site teams, driving engagement, developing leaders, and delivering change.\n, • Operations & Compliance – Strong regulatory and safety leadership, data‑driven performance management, and cross‑functional project delivery.\n, • Digital & Risk – Data‑literate with strong risk management and compliance oversight.\n\n \n Essential Experience \n\n • Senior multi‑site leadership experience (15+ nursery/service sites) within a highly regulated, medium to large organisation.\n, • Experience and knowledge of the early years sector\n, • Proven success delivering high‑quality customer, client, and employee outcomes, with sustained YOY growth.\n, • Strong track record of leadership development, performance management, and impact measurement in partnership with HR.\n, • Confident decision‑maker with experience leading change, innovation, and turnaround initiatives.\n, • Demonstrable success building high‑performing teams, driving regulatory compliance, quality improvement, and service excellence.\n, • Ability to translate strategy into action using data, systems, and digital tools to improve performance and commercial outcomes.\n\n \n Essential Qualifications \n\n • Relevant degree in Early Childhood Education or Leadership / Business Management.\n, • Recognised Leadership & Management qualification.\n, • Full UK driving licence (regular travel between sites required).\n, • Evidence of ongoing CPD and commitment to professional development.\n\n \n \n Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. \n Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. \n We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to a criminal record check. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

The Role \n \n As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. \n Working closely with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. \n The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive-level relationships while leading complex transformation programmes. \n \n Key Responsibilities \n \n Business Development & Growth \n \n\n • Lead strategic pursuits and support TCS teams in identifying, shaping and winning consulting opportunities across experience strategy, growth strategy and strategic planning.\n, • Develop market-leading perspectives by synthesising customer, competitive, category, channel and organisational insights.\n, • Partner with design, technology, data and marketing specialists to create compelling transformation narratives that position TCS as a trusted strategic partner.\n, • Engage with C-suite stakeholders to define business challenges and develop experience-led transformation opportunities.\n, • Act as an ambassador for TCS Interactive across the broader TCS organisation, promoting our capabilities, offerings and value proposition.\n, • Support account growth by identifying opportunities to expand strategic consulting engagements.\n\n \n Consulting Delivery & Client Leadership \n \n\n • Shape and lead engagements focused on digital business transformation, customer experience strategy and organisational change.\n, • Provide senior-level advisory expertise across transformation programmes, ensuring successful delivery against client objectives.\n, • Build and maintain executive stakeholder relationships to align transformation vision, business priorities and implementation roadmaps.\n, • Guide clients through complex strategic initiatives across customer, employee and business experiences.\n, • Identify opportunities to elevate tactical engagements into broader strategic partnerships.\n, • Serve as a trusted advisor on the application of emerging technologies, including AI and Generative AI, within customer experience ecosystems.\n\n \n Practice Leadership & Capability Development \n \n\n • Develop and evolve consulting methodologies, frameworks and offerings within the customer experience and growth strategy domains.\n, • Support the development, coaching and mentoring of consulting talent across the practice.\n, • Build consulting capability through knowledge sharing, training programmes and reusable assets.\n, • Contribute to thought leadership, external publications, industry events and market-facing content.\n, • Help establish TCS Interactive as a recognised leader in experience-led transformation and AI-enabled customer experience.\n\n \n Skills & Experience \n \n Essential \n \n\n • Significant experience leading customer experience, digital transformation, growth strategy or business strategy consulting engagements.\n, • Strong understanding of experience-led transformation across marketing, sales, service, technology, data and operational functions.\n, • Demonstrated success developing consulting services, practice offerings and go-to-market propositions.\n, • Experience engaging and influencing C-level stakeholders and senior business executives.\n, • Proven track record in business development, opportunity shaping and consulting sales.\n, • Excellent communication, presentation, stakeholder management and facilitation skills.\n, • Strong analytical and strategic thinking capabilities with a commercial mindset.\n, • Ability to lead cross-functional teams in complex and ambiguous environments.\n, • Practical understanding of AI, Generative AI and Agentic AI, including their implications for customer experience, service transformation and business growth.\n, • Comfortable operating within multidisciplinary teams spanning strategy, design, data and technology.\n\n \n Desired \n \n\n • Experience working across Telecommunications, Technology, Media or Information Services sectors.\n, • Exposure to Consumer Goods and/or Financial Services industries.\n, • Experience working in-house within industry organisations.\n, • Experience operating within large global, matrixed and multicultural organisations.\n, • Familiarity with customer research, insight and analysis platforms.\n, • Familiarity with market research, customer insight, benchmarking and collaboration tools (e.g. PowerPoint, Excel, Figma, Qualtrics, Nielsen, GWI, Euromonitor) used to inform strategic decision-making and transformation programmes.\n\n \n \n \n About Us \n \n TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. \n \n We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. \n \n We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Interim Director of Student Recruitment (International) \n Location: London \n Duration: 6 months \n Salary/rate: competitive \n \n Our client is a world-leading, global top 10 university. It comprises 11faculties and multiple central professional service divisions, employing over 17,000 staff to deliver research and teaching excellence. \n \n The Student Recruitment and Admissions (SRA) division plays a critical role in University’s strategic plan by attracting the brightest students worldwide and managing the end-to-end recruitment and admissions process. This central division serves a vast customer base each year – handling hundreds of thousands of applications from prospective undergraduate and postgraduate students, collaborating with all faculties and other central services to enrol over 50,000 students at the university each year. \n \n The Director of Student Recruitment provides strategic leadership for the university’s student recruitment activity across all regions and levels of study. This role is responsible for developing and delivering a dynamic, data-informed global recruitment strategy that supports their institutional priorities, including market de-risking and diversification. \n \n Main purpose of the job \n The Director of Student Recruitment provides strategic leadership for the university’s student recruitment activity across all regions and levels of study. This role is responsible for developing and delivering a dynamic, data-informed global recruitment strategy that supports the university’s institutional priorities, including market derisking and diversification. \n \n You will be responsible for: \n\n • developing and implementing a comprehensive student recruitment strategy, with a specific emphasis on international recruitment, aligned with the university’s institutional priorities.\n, • You will Lead the creation, execution, and evaluation of annual market-specific recruitment plans, incorporating awareness activities, lead generation, and conversion initiatives.\n, • Establishing and monitoring performance metrics, delivering regular insights and reports to the Executive Director and relevant university committees.\n, • Overseeing the strategy and management of agents and recruitment partners, including contracts, relationship development, and commission frameworks.\n, • You will lead strategic engagement activities and visits in priority UK and international markets to enhance the university’s visibility and recruitment outcomes.\n, • You will work in close partnership with professional services teams – particularly Student Recruitment and Admissions, External Engagement, Global Engagement, and Advancement – to develop innovative recruitment initiatives and strategic partnerships.\n, • Collaborate with senior Faculty colleagues to ensure recruitment plans are aligned with academic priorities and programme development.\n\n \n You will have: \n\n • Substantial senior level experience in student recruitment, with a successful track record in a comprehensive university environment.\n, • In-depth knowledge of student recruitment markets both nationally and internationally and a demonstrable track record in devising and implementing successful recruitment strategies for\n, • complex institutions.\n, • Ability to lead, motivate, and develop a team of recruitment professionals.\n, • Extensive knowledge of the contemporary Uk Higher Education landscape and an understanding of the issues facing Higher Education.\n, • Excellent change and resource management skills, including the ability to think innovatively in solving problems.\n, • Capable strategic thinker and able to implement effectively.\n, • Exceptional communication skills, the ability to work collaboratively and foster good working\n, • relationships at a senior level in a complex organisation.\n, • The ability and experience to represent a worldclass institution externally at senior level.\n

\n About the Company \n \n At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. \n \n \n About the Role \n \n The Country Manager UK is responsible for leading and growing FORTÉ’s business within the United Kingdom. Reporting directly to the Managing Director Europe, this role has full responsibility for the development and execution of the UK business strategy, including sales growth, operational performance, profitability, customer satisfaction, and employee engagement. \n \n As the senior leader of FORTÉ UK, the Country Manager will be responsible for developing and executing an approved annual business plan, achieving objectives related to bookings, revenue, gross profit, operating profit, and overall business performance. The role will establish the resources, organizational structure, and operational processes required to support sustainable growth and profitability while ensuring alignment with FORTÉ’s value proposition, culture, and core values. \n \n The Country Manager will work closely with the European and US leadership team and shared service functions, including Finance, HR, IT, Operations, and Marketing, to ensure effective execution of business objectives, compliance with local UK requirements, and alignment with regional standards and best practices. \n The Country Manager will directly recruit, hire, develop, and manage the UK team while fostering a culture of accountability, collaboration, innovation, and customer focus. \n \n \n Key Responsibilities \n\n • Develop and execute the UK business strategy in alignment with European growth objectives.\n, • Build, lead, and develop a high-performing UK organization aligned with FORTÉ’s culture and values.\n, • Drive revenue growth, profitability, and market expansion within the UK.\n, • Maintain full P&L responsibility for the UK business, including forecasting, budgeting, cash flow management, and financial performance.\n, • Develop and maintain strategic relationships with enterprise customers, manufacturers, partners, and industry stakeholders.\n, • Lead business development and sales activities to achieve bookings, revenue, and profitability targets.\n, • Ensure operational excellence across project delivery, managed services, customer support, and commercial activities.\n, • Recruit, coach, and develop employees while building a strong leadership culture.\n, • Collaborate with European leadership and shared service teams to leverage best practices, expertise, and resources across the organization.\n, • Ensure compliance with company policies, legal requirements, and industry regulations.\n, • Provide regular business reviews, forecasts, and performance reports to the Managing Director Europe.\n\n \n Qualifications \n\n • Strong executive business leadership and financial planning skills, including the ability to build profitable and scalable business units with accountable plans, forecasting, and performance benchmarks.\n, • Proven experience leading a business unit, country organization, or regional operation, successfully delivering profitable growth and customer satisfaction objectives.\n, • Demonstrated success in developing and executing strategic business plans.\n, • Strong leadership and talent development capabilities aligned with a values-driven and customer-focused culture.\n, • Experience within the audiovisual, workplace technology, unified communications, managed services, IT services, or systems integration industry.\n, • Strong understanding of enterprise sales, project delivery, service operations, and customer success management.\n, • Experience managing P&L responsibility and driving financial performance.\n, • Ability to develop leaders and empower management teams within clearly defined policies, procedures, and budgets.\n, • Strong business acumen with the ability to read, analyze, and interpret financial reports, contracts, proposals, scopes of work, technical procedures, and operational performance metrics.\n, • Excellent communication, presentation, negotiation, and stakeholder management skills.\n, • Strong computer literacy and business systems experience, including ERP and CRM platforms.\n, • Ability to write reports, business correspondence, and operational procedures.\n, • Ability to effectively present information and respond to questions from executive leadership, customers, partners, employees, and the general public.\n, • Willingness to travel throughout the United Kingdom, Europe, and internationally as required.\n\n \n Preferred Experience \n\n • Previous experience building, scaling, or transforming a business within a growth-oriented environment.\n, • Established network within the UK AV, collaboration, workplace technology, or managed services market.\n, • Experience working within an international or matrix organizational structure.\n, • Knowledge of Microsoft Teams Rooms, collaboration technologies, managed services, digital workplace solutions, and emerging workplace trends.\n, • Experience working with enterprise customers and delivering complex technology solutions across multiple industries.\n\n \n What Success Looks Like \n\n • Achievement of annual bookings, revenue, profitability, and cash flow targets.\n, • Building a highly engaged and high-performing UK team.\n, • Expanding FORTÉ’s presence and reputation within the UK market.\n, • Delivering exceptional customer experiences and long-term customer relationships.\n, • Establishing a scalable, sustainable, and profitable UK business aligned with FORTÉ’s values and strategic objectives.\n, • Contributing as a key member of the European leadership team to support the continued growth of FORTÉ across the region\n\n

General Manager – Luxury Health Club \n West London \n £55,000 + Performance Bonus + Excellent Benefits \n \n Are you an inspiring leader with a passion for premium health and fitness? Do you thrive in a fast-paced, people-focused environment where exceptional member experience is at the heart of everything you do? \n Love Recruitment is delighted to be partnering with our client, a prestigious luxury health club located in the heart of West London, to recruit an exceptional General Manager. \n This independent boutique club offers its members an outstanding fitness and wellness experience, combining industry-leading personal trainers and fitness professionals with state-of-the-art gym, swimming pool and spa facilities, all within a welcoming and sophisticated environment. \n Reporting directly to the Managing Director, you'll lead the club's management team and take full ownership of the club's commercial and operational performance. You'll be responsible for driving strategy across Fitness, Group Exercise and Member Experience, whilst overseeing Sales and Marketing to ensure continued growth, member satisfaction and team success. \n The Opportunity \n As General Manager, you'll inspire your team to deliver exceptional standards across every area of the business. You'll combine commercial acumen with outstanding leadership, ensuring the club continues to exceed expectations for both members and employees. \n Key Responsibilities \n\n • Lead, coach and inspire the club's management team, including the Sales & Membership Manager, Fitness Manager, Group Exercise Manager and Operations Manager.\n, • Develop and execute strategies that improve commercial and operational KPIs.\n, • Deliver an exceptional member journey and consistently outstanding customer experience.\n, • Analyse business performance, manage budgets and make data-driven decisions.\n, • Drive revenue growth while achieving sales, retention and operational targets.\n, • Support and develop the Fitness team to deliver an industry-leading training environment.\n, • Conduct performance reviews and support the ongoing development of department heads.\n, • Oversee the day-to-day operation of the club, ensuring departments work collaboratively.\n, • Maintain exceptional standards throughout the club at all times.\n, • Ensure Health & Safety policies and procedures are fully implemented and adhered to.\n, • Build and maintain strong relationships with on-site partners and key stakeholders.\n\n About You \n We're looking for an experienced leader who combines commercial awareness with a genuine passion for people and service. \n You'll ideally have: \n\n • Previous General Manager or senior multi-department management experience within the health, fitness, hospitality or leisure sector - ideally in a high end environment.\n, • A natural ability to inspire, motivate and develop high-performing teams.\n, • Excellent communication and relationship-building skills.\n, • Strong analytical and problem-solving abilities with experience managing KPIs and budgets.\n, • Proven commercial awareness with experience driving business performance and revenue growth.\n, • A proactive mindset with the ability to embrace change and continuously improve systems and processes.\n, • Outstanding customer service standards and a passion for delivering exceptional member experiences.\n, • Confidence communicating with stakeholders at every level of the business.\n\n If you're an ambitious leader looking to take ownership of a premium health club and make a genuine impact on both the business and its members, we'd love to hear from you. \n \n Apply now or contact the team at Love Recruitment for a confidential discussion. \n Love Recruitment are a specialist fitness and leisure recruitment agency, supporting some of the UK's leading health, fitness and wellbeing brands. We recruit across management, sales, operations and executive appointments throughout the UK and internationally.

Company Description \n \n Titan Facilities Services Ltd provides commercial cleaning, specialist domestic cleaning and grounds maintenance for businesses, estates, and public sector sites across Berkshire, Surrey, and the wider South East. The company serves higher education institutions, residential blocks and estates, and commercial offices, delivering services through trained and vetted staff with consistent quality control at every site. Clients benefit from clear accountability, including a dedicated point of contact and transparent reporting for each contract. As the client base expands, Titan has the capacity to support broader facilities needs beyond its core services, offering established service and dependable delivery. \n \n Role Description \n The Scheduling & Client Coordinator is a part-time, fully remote role (10-20 hours per week to start), with a view to going full-time within 2-3 months as the business scales. Reporting directly to the Director, this is a genuinely entrepreneurial opportunity within a fast-growing company - for the right person, there's real scope for the role to grow into a wider operational position, taking on more client relationship/account management, and even sales. \n Immediate start available. You'll receive thorough onboarding and training directly from the Director, along with regular check-ins to keep you supported and connected, even while working remotely. \n The coordinator is responsible for organizing daily schedules across commercial cleaning, specialist domestic jobs (end of tenancy, after-builders, Airbnb turnovers), and grounds maintenance across multiple client locations, managing bookings, allocating teams and resources, and updating schedules to ensure services are delivered on time and to agreed standards. The coordinator serves as the primary point of contact for both clients and operatives - handling client inquiries and resolving issues, while also being the first point of contact for our cleaning and grounds maintenance staff on scheduling, job queries, and day-to-day support. \n Day-to-day tasks include monitoring service performance, preparing basic reports, updating internal systems, and communicating daily with cleaning and grounds operatives to confirm jobs and resolve issues. The role also includes support with expense tracking and basic invoicing administration. \n We're looking for a genuine self-starter - someone comfortable working autonomously, making decisions independently, and taking ownership of their area of the business. This role suits someone who cares about delivering the highest standard of customer service, is naturally proactive, and is excited by the opportunity to grow within a small, ambitious company. \n \n Our Hiring Process \n A quick, straightforward process: a short screening call, followed by a brief practical exercise, then a final interview with the Director. We aim to move quickly given the immediate start. \n \n Pay & Benefits \n\n • £13-15 per hour, with some flexibility based on experience\n, • 28 days holiday (including 8 public holidays), pro-rated to hours worked\n, • Pension\n\n \n Qualifications \n\n • Previous experience in the services industry (cleaning, facilities management, trades, or similar) - essential\n, • Comfortable working independently and making decisions without constant oversight - this is a genuinely autonomous role\n, • Strong customer service focus, with a commitment to the highest standard of client care\n, • Excellent communication skills, including clear written and verbal communication with clients, colleagues, and management\n, • Solid organizational skills, with the ability to manage multiple schedules, priorities, and deadlines in a fast-paced environment\n, • Comfortable using WhatsApp, Outlook, Excel, and PowerPoint, alongside scheduling and invoicing/expense management tools\n, • Comfortable with technology generally, with experience using AI tools such as Claude or ChatGPT a nice-to-have\n, • Own laptop and phone required, with reliable internet access\n, • Demonstrated reliability, attention to detail, and a proactive, problem-solving approach\n\n \n Equal Opportunities \n Titan Facilities Services Ltd is an equal opportunities employer. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We're committed to building a diverse team and creating an inclusive environment where everyone can do their best work.

Alexander Steele is working in partnership with a leading branded food manufacturing business. The organisation are now looking to appoint a new Bakery Operations Manager, to join them on their next stage of growth. \n \n Reporting into the Operations Director, the Ops Manager will be responsible for overseeing and optimising all operational aspects of the business. This position requires a ‘hands on’ leader with strong organisational skills and a keen eye for detail. The Operations Manager will work closely with cross-functional teams to ensure efficient production processes, effective supply chain management, and exceptional customer service delivery. \n \n On Offer \n\n • £100,000 - 110,000 annual salary.\n, • Car allowance - £8,000 p/a\n, • Annual bonus of 15%\n, • 25 days holiday + bank holidays.\n, • Further career progression opportunities.\n\n \n The Candidate \n\n • Proven experience in production / operations management within the Bakery manufacturing sector.\n, • Strong leadership skills with a track record of effectively leading teams and driving results in a fast-paced environment.\n, • Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.\n, • Interest in joining a high growth, dynamic business.\n\n \n If you would like to learn more about this opportunity, please apply with your most recent CV or contact Richard at Alexander Steele Recruitment. \n

We are delighted to be partnering with the Greater London Authority (GLA) to source a Head of Business Performance to join them on a permanent basis. \n \n\n • Location: London City Hall, E16 1ZE\n, • Working arrangement: 2/3 days per week at City Hall. This is non negotiable.\n, • Salary: Starting salary is £67,715, plus employer pension contribution of 8.5% and 30 days annual leave\n\n \n The Head of Business Performance will lead the business management function across the Directorate. This pivotal role involves ensuring effective delivery of performance management, budget and financial oversight, procurement, communications, governance, business support, and decision-making processes. \n \n Reporting to the Executive Director, the successful candidate will act as a trusted adviser to the Directorate Leadership Team, driving continuous improvement and operational delivery alignment with organisational priorities. \n \n Day-to-Day Responsibilities: \n\n • Leadership and Oversight: Lead the Directorate Business Management function, providing strategic oversight and coordination across all business management activities.\n, • Team Management: Develop and manage a team of Business Managers and Support Officers to create a high-performing, collaborative, and customer-focused service.\n, • Performance and Risk Reporting: Oversee the timely reporting of performance, risks, issues, and delivery against strategic priorities, providing analysis and advice to support informed decision-making.\n, • Financial Planning and Governance: Lead directorate financial planning, budget monitoring, and forecasting processes, ensuring sound financial management and compliance with corporate requirements.\n, • Strategic Communications: Oversee the production of high-quality briefings, submissions, reports, and correspondence for senior leaders, ensuring alignment with organisational priorities.\n, • Procurement and Contract Management: Coordinate procurement activities, ensuring alignment with organisational policies, governance requirements, and financial regulations.\n, • Corporate Planning Contribution: Lead the directorate's input into corporate planning processes, including business planning, budget setting, and organisational change initiatives.\n, • EDI Initiatives: Develop and lead the directorate improvement plan with an emphasis on Equality, Diversity, and Inclusion (EDI), ensuring these objectives are integrated into Directorate priorities.\n\n \n Required Skills & Qualifications: \n\n • Experience: Significant experience leading a business management, performance, or corporate services function within a complex organisation.\n, • Leadership: Proven experience managing teams and developing high-performing business management professionals.\n, • Financial Expertise: Strong financial management skills, including budget planning, forecasting, and financial governance.\n, • Procurement Knowledge: Knowledge of procurement, contract management, and commissioning processes.\n, • Performance Management: Experience designing and implementing performance management and reporting frameworks.\n, • Strategic Communication: Demonstrable experience producing high-quality briefing material, reports, and submissions for senior executives.\n, • Governance and Risk Management: Strong understanding of governance, risk management, and corporate decision-making processes.\n, • Stakeholder Management: Excellent stakeholder management and influencing skills, particularly in politically sensitive environments.\n, • EDI Leadership: Experience of leading and embedding Equality, Diversity, and Inclusion initiatives.\n\n \n Benefits: \n\n • Competitive salary package\n, • Opportunities for professional development and growth\n, • Inclusive and supportive work environment\n, • Comprehensive benefits package\n\n \n Please apply asap as the recruitment processes for this role will be fast moving. Alternatively, please email sandeep.budha if you have any questions.

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. \n \n Qualifications: \n 1. Hotel Director/Hotel General Manager background in a cruise ship \n 1. 2-3yrs of hotelier experience (shipboard) \n 1. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) \n \n Duties and Responsibilities: \n 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. \n 1. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. \n 1. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. \n 1. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. \n 1. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. \n 1. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Grants Manager | Leading Advisory Firm \n \n Leonid Group are partnered with a leading Innovation Funding Advisory firm in search of a Grants Manager. Our client’s in-house Grants team plays a pivotal role in helping businesses secure the funding they need to grow and innovate, particularly in cutting-edge sectors such as STEM, manufacturing, and technology . \n \n Essential Functions and Responsibilities \n\n • Provide regular department updates to the Director Grants via weekly reporting of sales successes and personnel development.\n, • Providing a thorough understanding of UK National funding programmes (Innovate UK, APC, UKRI). A good understanding of European funding programmes (Horizon Europe, Eureka programme, LIFE, EU Defence Fund, Innovation Fund, etc.) is a bonus!\n, • Assist with ongoing and special training of grants team.\n, • Devise strategies and techniques for assisting with sales targets and develop future courses of action.\n, • Provide clients with a best-in-class service experience.\n, • Responsible for brand promotion, assist in identifying relevant conferences and associations.\n, • Understand the ideal client, how they relate to our products, and develop and implement new sales initiatives, strategies and programs to capture key demographics.\n, • Ability to identify and gain entrance into new accounts, secure new clients and revenue streams and develop strong relationships with partners and managers.\n, • Develop and maintain relationships with existing clients to increase sales of service lines.\n\n \n What You Will Need \n \n\n • Thorough understanding of current UK Funding programmes\n, • Strong decision-making abilities\n, • Self-starter, self-motivated, and capable of seeking additional opportunities\n, • Detail oriented with the ability to prioritize, plan, and organize the grant writing delivery\n, • Demonstrated ability to create, develop, and enhance customer relationships\n, • Strong problem-solving skills\n, • Proficiency in Microsoft Word, Excel, PowerPoint and Salesforce\n, • Demonstrated strong written/verbal communication skills (English)\n, • Ability to maintain professional composure in all situations\n, • High degree of discretion dealing with confidential information\n\n \n Education And Experience \n\n • Experience in UK National and/or European funding programmes\n, • Bachelor’s degree in either a scientific/engineering field or economics/business management field.\n

\n Director Product Management\n Are you an experienced Director of Product Management with a wealth of experience in defining product strategy, driving execution and delivering sustainable growth? Do you have extensive product management experience within software or technology environments? \n Location: London, Europe or US (East Coast) About the Role\n We are seeking an experienced Director Product Management with technical and commerical experiences to lead a Software as a Service (SaaS) product within our Academic and Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes. You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with senior stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business. You will also play a key leadership role in building and developing a high-performing product management team, fostering a culture of innovation, accountability, and continuous improvement. About the Team\n Our A&G Solutions team develops innovative technology solutions that support research institutions, universities, funding organisations, and research leaders worldwide. We help our customers make better decisions through trusted data, analytics, workflow tools, and digital products that support the advancement of research and academic excellence. As part of a global product organisation, you will collaborate with talented colleagues across product management, software engineering, data science, user experience, commercial teams, and customer‑facing functions. Together, we deliver market‑leading solutions that enable our customers to achieve their goals and create meaningful impact across the global research ecosystem. Responsibilities\n \n • Define and execute product strategies that drive customer value, business growth, and competitive advantage.\n, • Develop and communicate a compelling vision, roadmap, and investment strategy for your product portfolio.\n, • Build deep understanding of customer needs, market dynamics, industry trends, and competitive offerings.\n, • Lead product discovery, research, experimentation, and data‑driven decision‑making to inform strategic priorities.\n, • Drive successful go‑to‑market planning and execution in partnership with commercial, marketing, and customer‑facing teams.\n, • Establish meaningful product performance metrics and KPIs, using insights to optimise outcomes and return on investment.\n, • Lead cross‑functional teams through the full product lifecycle, from concept through delivery and market adoption.\n, • Evaluate build, buy, and partner opportunities to support strategic product objectives.\n Requirements\n \n, • Significant experience in Product Management, including leadership responsibility within complex software or technology environments.\n, • Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.\n, • Proven success managing products or product portfolios that have delivered measurable growth and commercial results.\n, • Experience leading and developing Product Managers and building high‑performing teams.\n, • Strong strategic thinking and commercial acumen, with the ability to translate market opportunities into business outcomes.\n, • Excellent stakeholder management skills and the ability to influence at all levels of an organisation.\n, • Experience using customer insights, market research, analytics, and experimentation to inform product decisions.\n, • Strong communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.\n, • Experience with AI products and spec‑driven code‑generation approach to product management is a solid plus.\n Work in a way that works for you\n We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals. Working for you\n We know that your wellbeing and happiness are key to a long and successful career. \n \n • Generous holiday allowance with the option to buy additional days\n, • Health screening, eye care vouchers and private medical benefits\n, • Wellbeing programs\n, • Life assurance\n, • Access to a competitive contributory pension scheme\n, • Save As You Earn share option scheme\n, • Travel Season ticket loan\n, • Electric Vehicle Scheme\n, • Optional Dental Insurance\n, • Maternity, paternity and shared parental leave\n, • Employee Assistance Programme\n, • Access to emergency care for both the elderly and children\n, • RECARES days, giving you time to support the charities and causes that matter to you\n, • Access to employee resource groups with dedicated time to volunteer\n, • Access to extensive learning and development resources\n, • Access to employee discounts scheme via Perks at Work\n About Us\n A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. \n If performed in the following location: Home-Based - Denmark or Aalborg (Alfred Nobels), the base pay range is kr880,100 - kr1,467,100. If performed in NLD Amsterdam (Radarweg), the base pay range is €110,500 - €184,000. \n We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. \n If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. \n We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. \n USA Job Seekers: EEO Know Your Rights. \n #J-18808-Ljbffr

Falmouth Fairfax is delighted to be instructed by Dorrington to source an Investment Manager (full cycle but with an asset management focus) to join their growing Living team. The team is responsible for a significant portfolio of homes for rent, including traditional rented homes, fully serviced apartments and an expanding co-living offer. The properties are diverse spanning period mansion blocks to modern, purpose-built rental buildings, single houses, and an entire urban village. \n \n The Role \n \n Reporting directly to an Investment Director, this individual will develop their existing asset management skills across a diverse portfolio, with exposure to the full life lifecycle in living sector investment. In an asset management focused position, responsibilities will include: \n \n\n • Assisting in defining the asset management strategy for assets across the portfolio.\n, • Responsible for delivering property level annual business plans to achieve gross rent roll, delivering within operating cost budgets and enhancing net income generation.\n, • Providing client leadership to management partners, ensuring high levels of customer service and operational excellence.\n, • Valuation and performance analysis of income and expenditure.\n, • Executing asset management initiatives including refresh works, capex programmes, new lettings, rent reviews and resident engagement\n, • Providing analytical support to the Heads and Directors for underwriting investment proposals and potential new investment opportunities.\n\n \n The Candidate \n \n Dorrington are looking for a smart, curious and self-motivated candidate who is experienced in delivering excellent asset management, with the ideal candidate having the following: \n \n\n • Degree or equivalent professional qualification\n, • 5 – 10 years in real estate (this will depend on how much of the experience to date is directly relevant to this position)\n, • Demonstrable client-side living sector experience, ideally with exposure to value-add asset management on non-new build assets\n, • Ability to balance the big picture with attention to detail\n, • A proactive approach with a strong work ethic and a desire to learn\n, • A clear sense of ownership, with the confidence to manage competing priorities independently\n\n \n This person will be part of a small, close-knit team that genuinely values collaboration and curiosity, providing real scope for career progression within a team that is growing and evolving.

Valemark is a modern members' society: a club built around people, not premises. \n \n About Valemark \n \n Every Thursday we seat strangers seeking belonging in restaurants across London: strangers chosen to fit, seated on purpose. Around Tables sits the rest of the club: member events through the season, communities we call Clubs, and a members' marketplace. We are a small, funded team building the club London wishes existed, and Tables is its front door. \n \n The role \n \n You make dinners happen, and then you make ten times as many dinners happen. \n \n Internally the founders call this job "the Secretary's hands": the person whose taste picks the rooms, whose judgement seats the tables, whose messages carry the club's voice, and whose run sheets mean the whole thing looks effortless. That half of the job is craft, and it never goes away. \n \n The other half is scale. We seat around one hundred people a week today. Your mandate is to take that to a thousand, and the route there is not working ten times harder; it is deciding, again and again, what must stay handmade and what must become a machine. The taste stays human. Nearly everything around it can be systemised, automated or handed to AI, and you will be the one who does it. Roughly equal parts producer, casting director and systems builder. We do not expect you to arrive knowing how to do all of that; we expect meticulousness, proactiveness, and real hunger to learn what AI makes possible, and to figure the rest out with us. \n \n The best person for this job zooms. In to the wrong fork, the misspelt name card, the one guest who needs a call rather than a message. Out to the shape of the week, the pipeline of rooms, the question of which of this week's tasks should never need doing by a human again. Most people are good at one altitude. We need both. \n \n What you will own \n \n The rooms, and the pipeline of rooms. Finding and booking restaurants that look and feel right, and, more importantly, sound right: rooms where six strangers can actually hear each other. At ten tables a week you can charm your way through; at a hundred you need a proper venue pipeline: sourcing, trialling, standing weekly allocations with the places worth returning to, and terms negotiated like someone spending their own money. \n \n The composition. Seating is the product. You will read applications carefully, investigate, and compose each table, balancing decades, energies and intents, deciding who sits beside whom and why. As we grow, you will turn instinct into repeatable craft: use AI to produce first draft seatings and surface non obvious pairings, use our data to learn which combinations actually catch fire, and keep the final pass unmistakably human. The machine proposes; you decide. \n \n The operations. Confirmations, dietaries, place cards, day of logistics, the Tuesday cancellation cutoff, and the Wednesday evening surprises: a flooded venue, a plus one request, a late train. You will run it all at pace, and you will also shrink it. Anything you have done twice by hand should already be on its way to being a template, an automation or a prompt. The test we will hold you to: the hours spent per seat should fall every month, while the experience per seat gets better. \n \n The members, at scale. You are often the first human a diner deals with and the reason they come back; the second seat is our north star. At a thousand seats a week that warmth has to survive volume, so you will build customer service that scales: a written voice so good it works in a template, self serve for the routine, sharp escalation paths for the moments that need a person, and refunds and rebookings handled so graciously that even a bad night ends well. \n \n The patterns. You will notice things: which rooms make conversation easy, which pairings rebook, which messages get replies, what tends to go wrong on a Wednesday. Your job is to take those patterns and use AI to act on them, so every dinner is composed a little better than the last. \n \n The events. Beyond Thursdays: member hosted occasions you will encourage and support, seasonal moments worth building for, our larger nights that bring the whole club into one room, and Marble, our elevated table, where the brief is simply: considered, surprising, unforgettable. We care more about imagination than budget. \n \n A typical week \n \n Monday, confirm the week's rooms and open the seating. Tuesday, close cancellations and settle the final tables. Wednesday, final lists to the restaurants, brief the table hosts, put out whatever catches fire. Thursday, place cards printed by lunch, at the venue early to check the table and the noise, greeting at the door by ten to seven, home when the second bottle is doing its work. Friday, thank yous, rebook nudges, the notes that make next week's composition smarter, and an honest hour spent automating whatever annoyed you most this week, so it never annoys you again. \n \n You, probably \n \n You have run dinners, events or rooms where the point was what happened between the people: a supper club, a members' club's events desk, a beloved restaurant's front of house, a boutique events practice. You type fast, write warmly, and stay calm at 6pm on a Wednesday. You have opinions about acoustics. You notice the wrong fork. \n \n And: you are the person who, having noticed the wrong fork, builds the checklist so no fork is ever wrong again. Nobody can do absolutely everything, and we are not looking for someone who can; we are looking for meticulous attention to detail, genuine proactiveness, and excitement about learning to use AI to scale what you do. You can be ruthlessly efficient without ever letting a member feel processed, because the systems exist to protect the human moments, not replace them. \n \n You would rather run one unforgettable evening than three forgettable ones. And then you would want to work out how to run fifty unforgettable ones a week. \n \n Pay and location \n \n London, full time, on site. £40,000 to £50,000, and potentially equity if you do well. \n \n How to apply \n \n No CV screening, no cover letter. Email luke@valemark.com and we will send you the assessment. The application is a working assessment, about an hour, and it is the job in miniature: you will seat two tables, book real rooms, survive a Wednesday inbox, and design something unforgettable. Then an interview with the founders. If you do that well, the final stage is a paid trial: you run one real Thursday with us. \n \n Valemark. The club built on people, not premises.

Falmouth Fairfax is delighted to be instructed by Dorrington to source an Investment Manager (full cycle but with an asset management focus) to join their growing Living team. The team is responsible for a significant portfolio of homes for rent, including traditional rented homes, fully serviced apartments and an expanding co-living offer. The properties are diverse spanning period mansion blocks to modern, purpose-built rental buildings, single houses, and an entire urban village. \n \n The Role \n \n Reporting directly to an Investment Director, this individual will develop their existing asset management skills across a diverse portfolio, with exposure to the full life lifecycle in living sector investment. In an asset management focused position, responsibilities will include: \n \n\n • Assisting in defining the asset management strategy for assets across the portfolio.\n, • Responsible for delivering property level annual business plans to achieve gross rent roll, delivering within operating cost budgets and enhancing net income generation.\n, • Providing client leadership to management partners, ensuring high levels of customer service and operational excellence.\n, • Valuation and performance analysis of income and expenditure.\n, • Executing asset management initiatives including refresh works, capex programmes, new lettings, rent reviews and resident engagement\n, • Providing analytical support to the Heads and Directors for underwriting investment proposals and potential new investment opportunities.\n\n \n The Candidate \n \n Dorrington are looking for a smart, curious and self-motivated candidate who is experienced in delivering excellent asset management, with the ideal candidate having the following: \n \n\n • Degree or equivalent professional qualification\n, • 5 – 10 years in real estate (this will depend on how much of the experience to date is directly relevant to this position)\n, • Demonstrable client-side living sector experience, ideally with exposure to value-add asset management on non-new build assets\n, • Ability to balance the big picture with attention to detail\n, • A proactive approach with a strong work ethic and a desire to learn\n, • A clear sense of ownership, with the confidence to manage competing priorities independently\n\n \n This person will be part of a small, close-knit team that genuinely values collaboration and curiosity, providing real scope for career progression within a team that is growing and evolving.

Who are we?At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.Disclaimer:Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.Role summaryThe Director of Innovation & AI will lead the AI strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes.OverviewThis is a senior product leadership role within the CPO organisation, responsible for shaping and driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions.The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear and actionable AI strategy that delivers measurable business value.The successful candidate will partner closely with Product Managers and cross-functional teams to identify high-impact opportunities, validate them with customers, prioritise them based on business value, and drive successful adoption.In addition, the role will champion modern AI-enabled product development practices, including the responsible application of AI throughout the software development lifecycle. This includes ensuring that governance, security, regulatory compliance, and customer trust considerations are embedded from the outset and remain central to all AI initiatives.Key responsibilitiesDefine the AI Strategy for the Universal Banking portfolio, aligned to customer needs, product priorities and business objectives to generate revenue or for cost optimization and control.Product leadership skills and need to partner with Product Managers to identify and prioritize AI opportunities to enhance products, create differentiation and deliver customer value.Translate market trends and emerging AI capabilities into actionable product initiatives across the portfolio. Leverage customer insights and competitive intelligence to shape AI strategy, innovation priorities and investment decisions.As Director of AI, the person will need to have skills in Stakeholder Management, Customer Engagement & Market Leadership. This role is required to lead AI strategy across Product, Engineering, Sales, GSC, Partners to drive business outcomes. Engage customers to identify market needs, define AI opportunities and validate use cases.Drive a prioritized AI portfolio from ideation to productization and adoption, working with Product and Engineering to deliver high-value opportunities that improve customer impact, growth and efficiency, while aligning product, engineering, regulatory and commercial stakeholders.Establish scalable frameworks and best practices to accelerate adoption and maximize business value.Ensure AI initiatives are delivered responsibly, with appropriate governance, risk controls and regulatory compliance. Partner with Legal, Compliance, Security and Architecture teams to assess and manage risks across AI use cases.Define and track success measures for AI initiatives, focusing on business value, customer impact, adoption and delivery outcomes.Provide clear visibility to senior stakeholders on portfolio performance, risks, priorities and investment recommendations.Required qualificationsSignificant experience in product innovation, data science, or technology strategy roles, including substantial experience applying AI/ML solutions within the financial services sector.Strong understanding of banking, financial technology or enterprise software, ideally across core banking, lending, payments, digital banking or analytics.Practical experience shaping AI, data, automation or digital innovation initiatives from concept through delivery and adoption.Proven ability to work with Product Managers, Sales, Solution Consulting, Engineering, Partners and senior stakeholders to define strategy and drive outcomes.Strong customer-facing skills, with experience engaging senior banking stakeholders and translating business needs into product opportunities.Ability to build business cases, prioritise opportunities and connect technology investment to commercial and customer value.Good understanding of responsible AI, data privacy, security, governance and regulatory considerations in financial services.Excellent communication skills, with the ability to simplify complex topics and influence executive audiences.Additional qualifications and experienceExperience with AI-enabled banking use cases, including intelligent automation, AI agents, decision support, predictive insights, document intelligence, fraud, compliance or customer-service workflows.Familiarity with modern AI and GenAI development approaches, including LLMs, retrieval-augmented generation, prompt design, agent orchestration and model governance.Awareness of AI-enabled SDLC tools and practices such as requirements generation, test-plan creation, coding agents, automated code review, gated workflows and audit evidence.Exposure to platforms and tools such as Microsoft Foundry, Azure AI, Azure OpenAI, GitHub Enterprise, GitHub Actions, Claude, CodeRabbit, Microsoft Entra ID, Intune, Purview, Azure Monitor or similar enterprise tooling.Experience working with fintechs, hyperscalers, technology partners, analyst firms or industry bodies.Advanced degree or equivalent experience in business, finance, technology, data science, engineering or a related field.Success measuresClear AI strategy agreed across Product, GTM, Sales, GSC, Engineering and Partner teams.Prioritised AI use-case portfolio linked to customer value, commercial potential and delivery feasibility.Product Managers actively using the AI strategy to shape roadmap decisions and customer propositions.Validated AI pilots moving into product decisions, GTM plans or partner-led execution paths.Stronger client-facing AI narrative supported by sales enablement, demos, use cases and value stories.Responsible AI and governance practices embedded into AI opportunity assessment and delivery planning.Regular executive visibility of progress, risks, decisions required and measurable business outcomesWe are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.Specific benefits may vary by location.At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.Be unique. Be exceptional. Help us make a difference at Finastra. #J-18808-Ljbffr

Reporting to: Lisa Eldridge, Creative Director \n Location: London \n Type: Full-time, permanent \n \n The opportunity \n \n Lisa Eldridge is one of the most respected names in beauty - a make-up artist, educator and creative force who has built a global community through decades of artistry and authentic storytelling. As the brand enters its next phase of growth, we are looking for an exceptional Head of Social to help bring that vision to life at scale, and to keep it feeling completely current every single day. \n \n This is a rare and specific role. Lisa is the creative director and the face of the brand - her voice, her aesthetic and her point of view are what the audience comes for. The Head of Social Content is not here to bring their own creative vision; they are here to understand Lisa’s vision deeply and execute it with consistency, pace and craft - across quarterly campaigns and this morning’s Instagram/TikTok in equal measure. The best person for this role will take enormous pride in that distinction. \n \n This role combines strategic ownership of the full content ecosystem with hands-on, up-to-the-minute fluency in social and digital culture. You will work in close daily partnership with Lisa, translating her direction into briefs, production plans and content output across four distinct pillars - and, unlike a purely strategic leadership role, you will also personally shape, create and post the day-to-day social content yourself. \n \n The content ecosystem you will own \n \n The Lisa Eldridge content world is structured around four pillars, each operating at a different cadence. You will hold strategic responsibility for all four - and personally direct the day-to-day execution of the two fastest-moving ones. \n \n House of Eldridge Long-from \n \n The editorial soul of the brand. Long-form YouTube content, podcast series, tutorials, interviews and the wider cultural world that informs Lisa’s vision. Story-led, not product-led. You will translate Lisa’s editorial direction into a quarterly content calendar and ensure each piece is produced to the standard she has set. \n \n House of Eldridge Social \n \n Channel-native content that translates the Lisa Eldridge world into Instagram, TikTok, Facebook, Reddit, Redbook and emerging platforms. You will personally write the weekly brief, create or commission platform-specific edits, manage community engagement and spot trends worth participating in - in line with Lisa’s overall creative intent, and always feeling genuine rather than manufactured. \n \n Brand-related Content \n \n Product-led storytelling at its most elevated. Lisa-led tutorials, campaign imagery, e-commerce photography and visual merchandising content. You will manage the brief-to-delivery process, working closely with Lisa on creative direction at every stage. \n \n What you will do \n \n Strategy & leadership \n \n\n • Work in close daily partnership with Lisa, taking direction clearly and translating it into executable plans across all four content pillars\n, • Own the monthly and quarterly content planning process, bringing drafts to Lisa for review and refining them based on her feedback before production begins\n, • Lead the weekly alignment meeting and monthly planning cycle, keeping the wider team informed and on track\n, • Brief and manage the Production Manager on shoot schedules, crew, post-production pipelines and asset delivery\n, • Flag decisions that require Lisa’s input early - this role defaults to bringing her in rather than assuming\n, • Ensure content created for one pillar is adapted thoughtfully across others, maximising the value of every shoot and production day\n, • Maintain the quality and consistency of the brand’s output, holding it to Lisa’s standards across every pillar and every platform\n\n \n Social & digital execution \n \n\n • Personally write and deliver the weekly organic social brief, covering daily output across all platforms, broken down by channel\n, • Create or commission platform-specific edits - TikTok cuts, Reels, carousels, stories - adapted from long-form content or originated for social\n, • Track trends across Instagram, TikTok and emerging platforms in real time, and act on relevant opportunities within hours, not weeks\n, • Partner with the Customer Service team to understand community engagement and identify conversation-worthy moments\n, • Participate in reactive and cultural moments in a way that feels on-brand and never opportunistic\n\n \n Content planning & collaboration \n \n\n • Identify moments where long-form House of Eldridge or Brand Content can be repurposed for social or paid, maximising the value of every shoot\n, • Feed weekly performance insights from organic and paid social back into the monthly and quarterly planning process\n, • Work with the Production Manager to ensure social edits are scheduled into the production pipeline alongside longer-lead content\n\n \n Who you are \n \n You have a genuine love of beauty, culture and storytelling - and a deep respect for what Lisa has built. You are not looking to put your own stamp on the brand; you are energised by the challenge of understanding someone else’s creative vision and delivering it at its best, across every timeframe from a quarterly campaign to this afternoon’s TikTok. You are organised, communicative and calm at the strategic level, and fast, self-directed and platform-fluent at the executional level - and you genuinely enjoy operating in both modes. \n \n Essential \n \n\n • Experience in a content, editorial or creative production leadership role - ideally within beauty, fashion, luxury or a closely adjacent world\n, • A demonstrable track record of building and executing content strategy across multiple channels simultaneously, working closely with a creative lead or founder\n, • Genuine, current fluency in social platforms yourself - proven experience designing and managing content across YouTube/Instagram/TikTok, with a portfolio of platform-native work you personally made or directed, not brand content that was simply posted there\n, • Deep understanding of both long-form editorial content and short-form social formats - and what makes each work\n, • Confident, current video editing skills - you can cut a Reel or TikTok yourself, quickly and to a high standard\n, • Experience briefing and managing production teams, photographers, directors and editors\n, • Exceptional written and verbal communication - you can take creative direction and translate it into a clear brief, and you can personally write captions, hooks and scripts that are sharp, warm and on-brand\n, • Calm, organised and reliable at the strategic level; fast and self-directed at the executional level - Lisa and the team can depend on you in both modes without needing to be chased\n, • A genuine appreciation for the Lisa Eldridge world: artistry, education, authenticity and restraint\n\n \n Highly desirable \n \n\n • Experience working directly with a founder or creative director as the named face of a brand, in a role that required close creative collaboration rather than independent authority\n, • Hands-on experience adapting organic content for paid media - cutdowns, hook variations and short-form performance creative\n, • Experience operating across YouTube, Instagram, TikTok, Reddit, Redbook and other emerging platforms with a nuanced understanding of each\n, • Experience using analytics tools to interpret performance data and translate it into actionable creative decisions\n, • An eye for visual quality - you notice when something looks slightly off and you care enough to fix it\n\n

WHO WE ARE \n The Production Factory is a global production agency working across stills and film. We produce high-end visual content for fashion, luxury, beauty, lifestyle, and culture’s most forward-thinking brands, creatives, and agencies. \n \n From concept to final delivery, we handle the full production journey — bringing ideas to life through thoughtful planning, expert production, and industry-leading post-production. Whether on set or in post, our teams work seamlessly to shape imagery and film that feels elevated, considered, and impactful across print, digital, social, and broadcast platforms. \n \n Our integrated approach means production and post-production work hand in hand, ensuring creative consistency, technical excellence, and a smooth, collaborative process throughout. We partner closely with photographers, directors, stylists, and creative teams to support ambitious ideas and deliver exceptional results at every stage. \n \n We have offices in London, New York, Miami, Mallorca, and Manchester, meaning we operate on a global platform. This allows us to connect brands with world-class production in the cities that shape culture. \n \n The Production Factory is part of a Group including Big Sky Studios a 15 studio creative campus including studios for hire, equipment rental, set build and catering. \n \n \n ROLE OVERVIEW \n This role plays a key part in the smooth, day‑to‑day running of a busy production powerhouse. As the first point of contact for all visitors, including high‑profile clients, the position represents the studio with a first‑class, polished and welcoming presence. \n \n It calls for someone who understands the fast‑paced demands of the environment and is able to multitask confidently and keep operations moving efficiently. A professional, friendly manner is essential, helping every client feel supported and well looked after from the moment they arrive. Strong communication and exceptional customer service contribute directly to creating an outstanding experience. \n \n Alongside front‑of‑house responsibilities, the role also provides valuable support to the wider Production and Operations teams, helping ensure this part of the business runs smoothly. This includes offering reliable operational and administrative support across the wider company group. \n \n \n KEY RESPONSIBILITIES \n Front of House \n • Create a warm and welcoming reception and office space for clients & staff. \n • Direct clients for meetings, logging clients and items in and out of the building, storing or giving parcels to the correct courier/clients. \n • Manage all post and deliveries, including sorting and distributing incoming mail and packages, handling post office drop‑offs and collections, and arranging couriers when required \n • Answer and address incoming phone calls in a timely and polite manner, clearly \n determining the purpose of the call, dealing with queries and providing correct \n information. Forwarding calls to the appropriate people. \n • General office upkeep (including tidying, turning on lights, watering plants etc.) \n • Organise gifts for staff and client birthdays, special occasions. \n • General PA duties for company Directors as needed. \n • Maintain kitchen, bathroom and office supplies. \n • Meeting room set up, including conference video calls. \n • Daily monitoring of the generic company email account, forwarding over relevant emails or responding as needed. \n • Filing and allocating invoices for any Front of House purchases. \n \n Operations \n • Support with researching and implementing new production operation procedures, ie. new software or production training programmes that will improve processes. \n • Support Group Production Operations Director in promoting social value and responsibility through coordinating internships and training programmes, supporting charities, local councils, community groups and small businesses. Offering up our Company’s expertise, time and space to give back. \n • Administrative support in the creation, updating and filing of Production Operations policies. \n • Overseeing the organisation of the company Databank, ensuring files are updated, filed properly and archived as needed. \n • Admin support on new client Request for Proposals (RFP) ensuring all necessary documents are completed and uploaded to the client portals. \n • Help to research and implement new ways of integrating AI into the running of our businesses, both from a production and operations perspective. \n \n \n Sustainability \n • Work with the Group Production Operations Director to support sustainability initiatives, practices, and assessments across the company group. \n • Help the company evaluate its environmental impact and identify opportunities to \n minimise its negative effects. \n • Conduct assessments of the work of their employer to determine the extent of its \n environmental impact. \n • Be proactive in encouraging all staff to think about the impact of their actions from a sustainability perspective. \n • Shape our sustainability policies by identifying responsible suppliers and helping reduce our carbon footprint. \n \n \n SKILLS \n • Strong organisational skills with the ability to manage multiple tasks and deadlines \n • Able to work independently, using initiative to resolve issues efficiently \n • Confident handling customer and client interactions in a professional manner \n • Effective multitasking and time management capabilities, with sound task prioritisation \n • Experienced in delivering high-quality customer service \n • Clear and professional communication skills, both written and verbal \n • Excellent command of written and spoken English \n • Proficient in IT systems, including Word, Excel, MS Office, MacOS, Windows, Teams and Google Workspace \n • Comfortable working from structured workflows, checklists and operational processes \n • High level of accuracy and attention to detail \n • Reliable, consistent and able to follow through on tasks \n • Capable of working well within a team environment \n \n \n As an equal opportunities employer, The Production Factory is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. \n \n We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. \n

General Manager (Biogas) \n London, Midlands, Leeds \n £140,000 to 150,000 + package \n \n Partner Financial are delighted to be partnering with a rapidly growing business operating within the industrial gases and sustainable process industries in the appointment of a commercially driven General Manager. This is a broad leadership opportunity within an innovative organisation. The business has established a strong position through its focus on reliability, quality and customer service and is now entering an exciting period of expansion. \n \n The company operates within a specialist process environment, supplying critical products to customers across a number of sectors where continuity of supply is essential. With plans to significantly increase the scale of the business over the next three to four years, including the integration of new production facilities and continued market expansion, this is an important appointment for the organisation. \n \n Reporting to the Managing Director, the successful candidate will take broad responsibility for the day-to-day management and commercial performance of the business. This is a highly hands-on role, combining commercial leadership and business development with full P&L ownership, operational oversight and responsibility for supply chain resilience. The General Manager will have a significant role in shaping the next phase of growth, strengthening the organisation's infrastructure and ensuring it has the people, processes and capabilities required to scale successfully. \n \n Key Responsibilities \n \n\n • Develop and execute the commercial strategy, taking personal ownership of business development, customer acquisition and the identification of new markets and revenue opportunities.\n, • Build and maintain trusted, long-term relationships with key customers, suppliers and strategic partners, acting as a senior ambassador for the organisation.\n, • Have full P&L accountability, with a strong focus on budgeting, financial performance, resource allocation and delivering sustainable, profitable growth.\n, • Provide leadership across the business, taking responsibility for day-to-day performance, business planning and organisational development.\n, • Strengthen systems, processes and governance to support the company's growth, whilst retaining the agility and pace of a lean organisation.\n, • Work closely with the Operations Manager to oversee supply chain and operational challenges, ensuring continuity of supply whilst balancing customer requirements, operational capacity and profitability.\n, • Lead the response to production and supply issues, contributing to troubleshooting, root cause analysis and the resolution of operational challenges.\n, • Support the successful integration of new production facilities and the continued development of the wider operating model.\n, • Lead, motivate and develop a small, high-performing team, fostering a culture of accountability, collaboration, customer focus and continuous improvement.\n\n \n Qualifications & Experience \n \n\n • Significant commercial leadership experience, with a proven track record of delivering business growth and improving profitability.\n, • Strong business development and customer acquisition credentials\n, • Experience managing senior relationships with customers, suppliers and strategic partners.\n\n \n We will be contacting candidates with the closest match to the client’s selection criteria to arrange an initial meeting. If you have not heard from us, thank you for your interest but please consider your application unsuccessful on this occasion. If you would like to have a confidential discussion about your current situation then please feel free to give us a call to discuss. \n

At Portico, we believe outstanding service starts with exceptional leadership. We're looking for an experienced and commercially minded Client Services Director to lead a portfolio of client contracts, driving operational excellence, client satisfaction, team development, and sustainable business growth. \n This is a high-profile leadership role that combines strategic thinking with hands-on operational support. You will work closely with Operations Managers, client stakeholders, and support functions to ensure our services continue to exceed expectations while identifying opportunities for innovation, efficiency, and growth. \n As a visible leader within the business, you will play a key role in shaping our operational strategy, developing future talent, and championing Portico's culture and values across your portfolio. \n \n Leadership & Team Development \n\n • Lead, coach and develop Operations Managers and senior operational teams.\n, • Create a high-performance culture focused on accountability, collaboration, and continuous improvement.\n, • Support succession planning and talent development across the business.\n, • Recognise and reward outstanding performance while encouraging innovation and fresh thinking.\n, • Foster a culture that challenges the status quo and raises standards across all areas of service delivery.\n\n Client Relationship Management \n\n • Build and maintain strong relationships with key client stakeholders.\n, • Ensure contractual commitments and service level agreements are consistently achieved.\n, • Support operational teams in delivering exceptional client experiences and resolving service challenges.\n, • Conduct formal business reviews and provide strategic guidance to client teams.\n, • Monitor service performance and identify opportunities to enhance the client experience.\n\n Business Growth & Innovation \n\n • Identify emerging opportunities and market trends that can add value to our clients.\n, • Support business development activities including sales presentations, tenders, site visits, and contract mobilisations.\n, • Actively contribute to client retention strategies and portfolio growth.\n, • Share innovative service solutions and best practice across the wider business.\n, • Represent Portico as a professional ambassador both internally and externally.\n\n Financial & Commercial Management \n\n • Support budget planning, forecasting, and financial performance reviews.\n, • Drive profitability through effective operational and commercial management.\n, • Monitor key performance indicators and implement action plans to improve performance.\n, • Ensure financial controls and company procedures are consistently followed across all contracts.\n, • Build commercial awareness throughout operational teams and encourage ownership of performance outcomes.\n\n Operational Excellence \n\n • Ensure compliance with all company policies, procedures, and statutory requirements.\n, • Support teams in delivering services aligned with agreed SLAs and client expectations.\n, • Monitor operational performance and implement improvements where required.\n, • Work collaboratively with support functions to deliver consistent, high-quality outcomes for clients.\n\n \n What We're Looking For \n\n • Proven senior leadership experience within hospitality, facilities management, workplace experience, outsourcing, or a client services environment.\n, • Strong experience managing multiple client contracts and operational teams.\n, • Commercially astute with experience managing budgets, KPIs, and financial performance.\n, • Exceptional stakeholder management and relationship-building skills.\n, • A track record of developing high-performing teams and future leaders.\n, • Strong strategic planning, problem-solving, and decision-making abilities.\n, • Passion for service excellence and continuous improvement.\n, • Experience of working in high end customer service environments, and particularly Front of House\n\n \n What's in it for you? \n\n • Excellent holiday allowance\n, • Pension contributions,\n, • Life insurance\n, • Enhanced annual leave\n, • Recommend a Friend Bonus Scheme\n, • Thank you voucher scheme.\n, • 24-hour personal helpline for employees, providing counselling & information services.\n, • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.\n, • Our Training Academy provides excellent training and development opportunities for our people.\n\n \n \n

Compensation: £100,000-£130,000 + bonus + equity \n Location: London \n Working model: 4 days in the office \n \n Hawkwood is partnering with a high-growth, VC-backed, technology business to hire a Lead Talent Partner. \n \n Our client has built an integrated system that helps businesses simplify operations, grow sustainably and deliver exceptional customer experiences. They are scaling rapidly and building a high-performance culture where ambition, pace and customer impact go hand in hand. \n \n As part of this next chapter, they are looking for an experienced Technical Talent leader to take ownership of Engineering hiring, lead an established team and build deeply trusted relationships with senior Engineering leadership. \n \n The opportunity \n \n This is a senior, high-ownership role sitting at the intersection of Talent strategy, Engineering leadership and hands-on technical hiring. \n \n You’ll partner directly with senior Engineering leaders, becoming their go-to person for everything talent-related- from workforce planning and hiring strategy through to assessment, talent density, market intelligence and solving difficult hiring challenges. You’ll also lead an established small team, with the potential to grow the team further as hiring increases. \n \n This is a genuine player-coach role, so while leadership and strategy are a significant part of the remit, you’ll remain close to the craft and personally own some of the most important senior and specialist Engineering searches. \n \n What you'll be doing: \n \n\n • Own the Engineering hiring strategy across multiple hubs, across London and Europe.\n, • Build trusted relationships with Engineering leaders, becoming a genuine partner rather than simply a recruitment service.\n, • Translate Engineering growth plans into a clear workforce and hiring strategy.\n, • Lead, coach and develop a team, setting priorities and creating an environment where they can do their best work.\n, • Use data, market insight and storytelling to influence senior stakeholders and challenge thinking around hiring.\n, • Own hiring performance and provide senior leadership with a clear view of pipelines, challenges, trade-offs and outcomes.\n, • Continue evolving assessment, interview design, calibration and hiring processes as the organisation scales.\n\n \n What we’re looking for: \n \n\n • Deep experience hiring Software Engineering and technical talent, including senior and hard-to-find profiles.\n, • Experience owning Engineering recruitment strategy rather than solely delivering against requisitions.\n, • A strong track record of partnering with VP, Director and C-level stakeholders.\n, • The credibility and resilience to work with highly experienced, opinionated technical leaders and build long-term relationships with them.\n, • The ability to influence through data, evidence and market insight, while knowing when to challenge and when to disagree and commit.\n, • Previous experience managing and developing recruiters, ideally Senior Talent Partners or Technical Recruiters.\n, • Strong knowledge of technical talent markets and modern sourcing strategies.\n, • Experience building or improving hiring processes, assessment methodologies and calibration.\n\n \n If you are interested in this opportunity, we kindly ask that you apply directly via this LinkedIn advert rather than email or LinkedIn message. This helps us ensure every candidate receives a fair, consistent, and structured experience throughout the process. \n

Key responsibilities & accountabilities \n \n\n • Proactively handle cyber and claims on behalf of the Business's capacity providers from first notification of loss to settlement within the scope of the Business's delegated authorities.\n\n \n\n • Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.\n\n \n\n • Actively work with a panel of response vendors during claims incidents.\n\n \n\n • Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.\n\n \n\n • The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.\n\n \n\n • Work closely with the Business's panel of service providers to ensure a quality and value for money services provided/received within required timeframes.\n\n \n\n • General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.\n\n \n\n • Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of the Business's products and wordings.\n\n \n\n • Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.\n

Head of Customer Care \n Location: London/ Hybrid, 3 days per week in the office \n \n A bit about Sons \n \n Sons was founded in 2019 by Will and Adrian, driven by their own struggles with hair loss and the lack of accessible, affordable treatment options. Today, Sons is a certified B Corp digital health company on a mission to make men’s health more open, optimistic, and effective. \n \n We bring together physicians, pharmacists, scientists, technologists, and creatives to tackle the reality that most men don’t seek help for issues like hair loss. Through our telehealth platform and cloud pharmacy, we deliver clinically proven treatments straight to their doors—safely, affordably, and discreetly. \n \n With over 500,000 men treated across the UK, Ireland, and Germany, and a Series A €6.75M funding round, we’re expanding into new markets and channels. Our goal? To help every generation of sons live healthier, happier lives. \n \n Job Summary \n The Head of Customer Success will own, manage, and scale Sons’ customer success team within D2C and Amazon. The candidate will be responsible for overseeing and managing a team of 6 agents. \n \n The role is responsible for overseeing the function and the associated tooling, KPI reporting and budget management, The successful candidate will had strong experience in leading a customer success function or managing a team within a CS function. This is a great opportunity to lead a team in a high growth environment. \n \n Key Responsibilities \n \n Leadership & Team \n • Take ownership of a 6-person team, retaining institutional knowledge and team morale. \n • Coach, develop and performance-manage Customer service Agents and the Medical Aftercare agent \n • Build the hiring plan and org design for a growing team, including new roles, shift/coverage models and career paths for agents. \n \n Operational Excellence & Technology \n • Own Zendesk configuration, workflows, macros, quality assurance and SLA performance across both channels. \n • Own the roadmap for Digital Genius and other automation/AI tooling while balancing containment and efficiency against customer experience quality. \n • Manage workforce planning and scheduling across D2C and Amazon volumes, including seasonal peaks. \n • Oversee Amazon-specific support requirements: Buyer-Seller messaging SLAs, A-to-z Guarantee claims, and review/feedback management. \n \n Compliance & Patient Management \n • Provide close oversight of the Aftercare agent specialist medical queries, ensuring safety- and health-related escalations follow clear, documented protocols and loop in medical director where needed \n • Oversee escalation pathway with medical director for patient complaints or concerns \n \n Commercial Ownership & Reporting \n • Own the annual customer care budget and annual \n • Develop and build on KPI reporting leveraging AI tools and automation \n • Develop out key metrics such as cost-to-serve and build the business case for future headcount or tooling investment in terms of retention and lifetime value impact, not just cost. \n \n Retention & Brand Partnership \n • Work hand-in-hand with the Head of Retention to turn support interactions into a retention lever: cancellation/save flows, win-back, proactive outreach to at-risk customers. \n • Partner with Marketing/Brand to ensure support tone, messaging and escalation handling reflect brand values, and to feed customer insight (complaints, themes, sentiment) into brand and product decisions. \n • Own and report on CX-to-retention metrics (e.g. save rate, NPS/CSAT, repeat purchase impact of support interactions), not just service-desk metrics. \n \n Candidate Profile \n \n Essential \n • 5+ years in customer experience/support leadership, including managing a team \n • Background in D2C or subscription consumer brands (wellness, health, beauty or similar), with genuine understanding of subscription/cancellation dynamics. \n • Hands-on experience with Zendesk (or a comparable platform) and with AI/automation tools used in support (chatbots, workflow automation, macros). \n • Experience supporting a marketplace channel (Amazon Seller/Vendor Central) alongside a D2C site. \n • A track record of connecting customer service KPIs to retention and revenue outcomes, ideally through direct partnership with marketing / retention teams. \n • Strong people leadership: experience hiring, coaching and developing agents, including navigating team transitions with sensitivity. \n • Commercially literate: comfortable owning a budget and building ROI-based cases for investment. \n \n Desirable \n • Experience in a health, wellness or other quasi-regulated consumer category, with an understanding of safeguarding and escalation protocols for sensitive customer queries. \n • Experience scaling a support team through a period of growth (new channels, markets or significant volume increases). \n • Direct familiarity with Digital Genius or a comparable conversational AI/CX automation platform. \n • Experience building or improving a formal "voice of customer" feedback loop into brand and product teams. \n \n Diversity, Equity, & Inclusion \n At Sons, we are committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued and respected. Our recruitment and selection process is guided by policies that ensure non-discrimination, merit-based promotion, alignment of job descriptions with equal opportunities principles, fair treatment for all applicants, regular review of selection criteria, panel interviewing for objectivity, non-discriminatory interview questions, assistance with application forms as needed, and unbiased selection decisions. We believe that diversity drives innovation and creativity, and we are dedicated to creating an environment where every employee has equal opportunities for growth and success \n \n What we offer \n • 26 days holiday (plus bank holidays throughout the year) \n • Salary Sacrifice Pension (includes both employer and employee contributions) \n • Flexible working environment (3 days a week in office) \n • Work form anywhere policy \n • Flexy working hours policy \n • Cycle/Bike to Work Scheme \n • Private Medical Insurance via Vitality (at discounted rate) \n • Free access to Aviva Digicare services \n • Free access to ‘Mintago’ \n Gym discounts \n Multiple salary sacrifice schemes \n Over 100 retail discount vouchers \n Access to free financial advisor consultations \n • Discounts to Sons products for you, your family and friends \n • Regular team socials and yearly offsite \n

Membership & Customer Service Manager - Brilliant Leisure Centre \n Up to £35k + commission \n North West London. \n \n Our client is a well-regarded leisure and fitness facility with a strong presence in the local community. They're looking for a customer-focused Manager to look after all things membership and be the true face of the centre, driving membership sales while making sure every member and visitor has a genuinely brilliant experience. \n \n This is a role for someone who lights up a room and means it. You'll lead a small team, manage the full sales journey from first enquiry through to renewal, and work hand in hand with the site's General Manager to grow membership revenue and elevate the overall member experience. If you thrive on being visible, building relationships, and turning a warm welcome into a loyal member, this is the sort of role that plays to your strengths every single day. \n \n On offer is up to £35k plus commission, a genuinely supportive team environment, and real scope to make the front of house experience your own. \n \n Working pattern: Full time, with flexibility to work some evenings and weekends as the role requires. \n Key responsibilities: \n\n • Sales and membership growth: Drive monthly sales targets and KPIs that contribute directly to membership growth.\n, • Member experience: Own the full sales journey from enquiry to retention, ensuring every interaction reflects excellent customer service.\n, • Team leadership: Manage and motivate a small front of house team, setting the standard for how members are welcomed and looked after.\n, • Partnership working: Work closely with the site General Manager to align sales activity with wider commercial and customer experience goals.\n, • Local presence: Build corporate and community partnerships and support local marketing activity to raise the centre's profile.\n\n \n About you: \n\n • A people person: A huge passion for customer service and a natural ability to make people feel welcome and valued.\n, • Sales driven: Comfortable working towards targets and KPIs, with a track record of contributing to sales or membership growth.\n, • A confident leader: Experience managing or supervising a small team, with the ability to lead by example on the floor.\n, • A team player: Happy working in partnership with senior site management to deliver shared commercial and customer goals.\n\n \n What's in it for you: \n\n • The chance to be the face of a well-loved local centre.\n, • Commission on top of a competitive base salary.\n\n \n Your recruiter for this role is Helen Horton, Account Director at Love Recruitment, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment across the fitness and leisure sector and work on a number of roles within the industry. If you're keen to be considered, please 'Apply Now'.

Senior Registrations Officer \n Location: Farringdon, London (Hybrid) \n Contract: Permanent, Full-time \n \n Are you passionate about professional development and making a tangible impact in the environmental sector? At CIWEM, we’re looking for a Senior Registrations Officer to join our dynamic team and help us inspire, support, and develop the careers of environmental professionals worldwide. \n \n About Us \n CIWEM is a professional membership organisation dedicated to tackling the global climate and biodiversity emergency. With over 11,500 members, we’re a hub for innovation, professional growth, and collaboration in building sustainable solutions. \n Our mission is underpinned by our core values: \n\n • Passionate about protecting the planet\n, • Accountable and transparent in all we do\n, • Inspiring and inspired by our members’ good practices\n, • Collaborative in delivering solutions\n, • Celebrating successes and learning from experiences\n\n If you share these values, we’d love to have you on board! \n \n The Role \n As Senior Registrations Officer, you’ll play a vital role in supporting CIWEM’s membership programme and professional standards operations. Reporting to the Director of Membership and Professional Development, you’ll focus on managing professional registration applications, ensuring compliance with license requirements, and engaging non-members in their journey to professional recognition. \n \n What You’ll Do \n\n • Manage and support applications for Chartership, Fellow, and engineering registrations\n, • Lead promotional activities to encourage non-members to pursue professional registration\n, • Ensure timely processing of membership applications and maintain CIWEM's high standards\n, • Oversee committees related to professional standards, ensuring they run smoothly with actionable outcomes\n, • Recruit, manage, and train application assessors and interviewers\n, • Maintain relationships with external licensing bodies while supporting periodic license reviews and standards updates\n, • Continuously review and optimise professional standards processes to reflect best practices\n\n \n Why Join Us? \n We provide more than just a rewarding career - we offer a supportive, values-driven environment with excellent perks, including: \n\n • Generous benefits: Private medical and dental cover, life assurance, income protection, pension scheme with up to 9% employer contribution, and more\n, • Work-life balance: Hybrid working and flexibility to suit your needs\n, • Career development: Opportunities for learning, growth, and personal development in your role\n, • Collaborative culture: Work with a motivated, passionate team who share your commitment to making a difference\n\n \n What We’re Looking For \n We’re seeking someone proactive, organised, and passionate about professional development in the environmental field. \n \n Essential skills and experience \n\n • Strong customer service skills and experience in membership or professional registration administration\n, • Ability to build effective relationships with internal teams, external stakeholders, and volunteers\n, • Excellent written and verbal communication skills with close attention to detail\n, • Administrative experience in a busy office environment, supported by strong organisational skills\n, • Familiarity with CRM systems and reporting (ideally CiviCRM)\n, • A flexible, problem-solving mindset with a passion for learning and improvement\n\n \n Desirable skills and interests \n\n • Experience within a professional membership organisation or institution\n, • Interest or understanding of environmental issues\n\n

Operations Director – Grounds \n Location: Flexible / National \n Reporting to: Managing Director \n Package: £80,000 – £100,000 + Bonus + Benefits \n \n Executive Summary \n \n Our client is seeking an exceptional Operations Director to lead its national Grounds Division through the next phase of operational excellence and commercial growth. \n \n This is a pivotal leadership appointment within one of the UK’s fastest-growing technology-enabled property services organisations. The successful candidate will be responsible for leading a large, geographically dispersed operational workforce, ensuring exceptional service delivery whilst driving productivity, innovation, profitability and customer satisfaction. \n \n Reporting directly to the Managing Director, the Operations Director will play a key role in shaping the future direction of the Grounds Division, creating a high-performing operational culture and ensuring the business is positioned to support ambitious long-term growth. \n \n This is far more than a traditional operational management role. We are seeking a commercially aware leader who understands that operational excellence, customer experience and financial performance are intrinsically linked. \n \n The Opportunity \n \n The Grounds Division continues to grow rapidly and requires an exceptional operational leader capable of delivering consistency, efficiency and outstanding customer service across a complex national portfolio. \n \n Working alongside the Managing Director and Executive Leadership Team, the Operations Director will be responsible for developing operational strategy, strengthening leadership capability, improving financial performance and ensuring the business continues to deliver market-leading service standards. \n \n The successful candidate will embrace innovation, technology and continuous improvement, creating an operational platform capable of supporting future expansion through both organic growth and acquisition. \n \n Purpose of the Role \n \n To provide strategic operational leadership across the business's national Grounds Division, ensuring safe, profitable and consistent service delivery whilst developing a high-performing operational culture capable of supporting significant business growth. \n \n The Operations Director will hold responsibility for operational performance, customer satisfaction, health and safety, people development, productivity and continuous improvement. \n \n Key Responsibilities \n \n Operational Leadership \n\n • Lead all operational activities across the Grounds Division.\n, • Ensure consistent delivery of services across multiple regions and contracts.\n, • Develop operational strategies that support sustainable business growth.\n, • Drive operational excellence across all service lines.\n, • Create scalable operational structures capable of supporting continued expansion.\n, • Lead regional operational management teams to achieve consistently high standards.\n\n \n Commercial Performance \n\n • Support delivery of divisional financial objectives.\n, • Drive operational efficiency and productivity improvements.\n, • Identify opportunities to improve profitability through better utilisation of labour, plant and resources.\n, • Support contract mobilisation and operational integration.\n, • Contribute to budgeting, forecasting and financial planning.\n, • Work closely with commercial teams to ensure operational delivery supports business development objectives.\n\n \n Customer Excellence \n\n • Develop strong executive-level relationships with key customers.\n, • Ensure outstanding customer service and contract performance.\n, • Support contract retention and customer growth initiatives.\n, • Resolve complex operational issues where required.\n, • Promote a customer-first culture throughout the organisation.\n, • Ensure contractual KPIs and SLAs are consistently achieved and exceeded.\n\n \n Leadership & People Development \n\n • Build and develop a high-performing operational leadership team.\n, • Mentor Regional Managers and senior operational leaders.\n, • Drive accountability throughout the organisation.\n, • Promote collaboration across operational, commercial and support functions.\n, • Develop succession planning and leadership capability.\n, • Foster an engaged, inclusive and high-performance culture.\n\n \n Health, Safety & Compliance \n\n • Champion a positive Health & Safety culture across all operational activities.\n, • Ensure full compliance with statutory, contractual and regulatory obligations.\n, • Maintain the highest operational standards.\n, • Ensure environmental and sustainability objectives are embedded within operational delivery.\n, • Monitor and manage operational risk effectively.\n\n \n Technology & Innovation \n\n • Promote technology-enabled operational delivery.\n, • Utilise operational data and reporting to drive informed decision-making.\n, • Support implementation of digital platforms and innovative operational solutions.\n, • Identify opportunities for automation and process improvement.\n, • Encourage continuous improvement throughout operational teams.\n\n \n Continuous Improvement \n\n • Review operational performance regularly against agreed KPIs.\n, • Implement best practice across all regions.\n, • Improve consistency, efficiency and customer satisfaction.\n, • Drive lean operational principles where appropriate.\n, • Encourage innovation and challenge traditional ways of working.\n\n \n First Twelve Months \n \n The successful candidate will be expected to develop a comprehensive operational improvement plan, strengthen consistency across regional operations, improve operational productivity and efficiency, enhance customer satisfaction and contract performance, develop leadership capability throughout the operational management structure, embed technology and data into operational decision-making, support continued growth of the Grounds Division and build a culture focused on accountability, innovation and continuous improvement. \n \n Candidate Profile \n \n We are seeking an experienced operational leader who has successfully managed large-scale, geographically dispersed service operations. \n \n The successful candidate is likely to have held positions such as Operations Director, Regional Operations Director, Head of Operations, Regional Director, Business Unit Director or Operations Manager within a large-scale environment. \n \n They are likely to have operated within organisations across grounds maintenance, landscaping, external maintenance, environmental services, facilities management, property services, highways maintenance, arboriculture or infrastructure services. \n \n Experience Required \n \n The successful candidate will demonstrate significant operational leadership experience within a service-led environment, experience managing large mobile workforces across multiple locations, strong commercial awareness and financial understanding, excellent customer relationship management skills, proven ability to improve operational performance, experience leading organisational change, strong leadership and people development capability, and an excellent understanding of Health & Safety and operational governance. \n \n Experience working within high-growth or Private Equity-backed businesses would be advantageous. Experience supporting acquisitions or operational integration would also be beneficial. \n \n Leadership Competencies \n \n The successful candidate will demonstrate strategic operational thinking, commercial awareness, strong analytical capability, decisive leadership, high emotional intelligence, excellent communication skills, integrity, accountability, resilience under pressure, a continuous improvement mindset and a passion for operational excellence and customer service. \n \n For an ambitious operational leader seeking autonomy, challenge and the opportunity to shape a national business, this represents an outstanding career opportunity.

Pay: £50,000.00-£80,000.00 per year \n \n Job Description: \n\n • Position: Head of Operations\n, • Reports to: Directors\n, • Location: North London\n, • Employment Type: Full-Time\n, • Salary: Competitive, dependent on experience with performance related bonuses.\n\n \n Who are we \n We are North London’s leading healthcare clinic, known for delivering exceptional patient care and outstanding results. We are one of the most successful and fast-growing clinics in the area. \n Our success is built on a team of 23 outstanding professionals (with ambitions to grow this number immminently) who share a common drive for excellence. We thrive in a high-performance environment where dedication, passion, and ambition are valued and rewarded. If you're looking to join a dynamic, results-driven team that supports your growth and success, we’d love to hear from you! \n \n Key Outcomes \n The Head of Operations must accomplish the following measurable results within a 24 month period, these include: \n Whoever takes this role will be measured against four outcomes above all else: \n\n • Growth: deliver year-on-year revenue growth across the group, working towards our two-year target of £1,500,000 in annual turnover (our five-year target is £2,500,000).\n, • Regulatory leadership: lead Bodylogics through its pending CQC registration to a successful outcome and keep the group inspection-ready.\n, • Operational excellence: run four efficient, well-utilised clinics that deliver a consistently outstanding patient experience.\n, • Strong leadership: build capable, accountable clinic managers and a high-performing team aligned to our values.\n\n \n Demonstrating your fit: we expect candidates to evidence, from their current or recent roles, how they have delivered each of these outcomes before with real examples and, for growth in particular, the numbers behind their results. \n \n Job Overview \n We are seeking an experienced, dynamic and commercially-minded Head of Operations Manager to oversee the daily management and smooth running of our four busy clinics. Reporting directly to the Clinic Director, you will line manage our Clinic Managers and Administration team, ensuring the highest standards of clinical care, operational efficiency and financial performance across every site. \n This is not a caretaker role. It is a growth and leadership role. The successful candidate will own two mission-critical objectives: leading Bodylogics through its pending CQC registration to a successful outcome, and driving year-on-year revenue growth as we work towards a two-year target of £1,500,000 in annual turnover and a five year target of £2,500,000. We are looking for someone who has demonstrably done something similar before and can show us how. \n \n Primary Objectives - What Success Looks Like \n Everything in this role ladders up to three core outcomes. Performance will be measured primarily against these: \n \n 1. Growth: Deliver year-on-year revenue growth towards stated targets \n\n • Grow group revenue every year, in line with our two and five-year plan to reach £2,500,000 in annual turnover in year five.\n, • Improve room utilisation across all clinics (target 80–90%) as the primary engine of scalable growth.\n, • Develop and expand revenue streams. This includes new services, improved retention, higher conversion to Packages of Care, and support in the growth of the corporate offering.\n, • Evidence required: candidates must be able to demonstrate, from their current or recent roles, how they have grown a healthcare (or comparable) business year on year, specifically with the numbers and the methods behind it.\n\n \n 1. Regulatory Leadership: Lead our pending CQC registration to success \n\n • Take ownership of Bodylogics' pending CQC (Care Quality Commission) status, leading the organisation through registration to a successful outcome.\n, • Build and embed robust CQC-compliant systems, policies and evidence across all clinics, and act as the operational lead for inspection readiness.\n, • Maintain ongoing compliance as new services (e.g. GP, aesthetics) are introduced, ensuring the group is always inspection-ready.\n\n \n 1. Operational & Clinical Excellence: Run four clinics that patients return to \n\n • Ensure consistently high standards of clinical care and patient experience across every site, protecting our outstanding reputation.\n, • Deliver operational efficiency, strong utilisation and a smooth patient journey from first contact to discharge.\n, • Build capable, accountable clinic leadership using our OAR / BED values framework (Ownership, Accountability, Responsibility).\n\n \n Key Responsibilities \n \n 1. Operational Management \n\n • Day-to-Day Operations: Oversee daily operations across all four clinic locations, ensuring seamless, efficient workflow across all sites.\n, • Clinic Efficiency: With the support of the Admin team and Clinic Managers, optimise appointment scheduling, rosters and room allocation to maximise resource use, minimise downtime and improve patient flow.\n, • Patient Experience: Ensure the whole Bodylogics team maintains a high standard of patient care and customer service, and that complex queries and complaints are handled professionally and with a patient-centred approach.\n, • Quality Assurance: Implement and monitor adherence to clinical policies, procedures and best practices for safe, consistent, high-quality care across all clinics.\n, • Inventory & Facilities: Oversee procurement, stock and maintenance of clinical supplies and equipment, and ensure all facilities meet the highest standards of cleanliness, safety and health & safety compliance.\n\n \n 1. Financial Oversight \n\n • Budget Management: Develop, monitor and manage clinic budgets with the Clinic Director and Accounts Team, ensuring each clinic operates within its financial parameters.\n, • Financial Reporting: Regularly review performance, analysing revenue, profit margins, expenses and cash flow, and provide detailed reports, alongside the Accounts Team to the Clinic Director on the financial health of each site.\n, • Commercial Growth: Identify opportunities to grow revenue and profitability by improving utilisation, retention and conversion, all whilst without compromising patient care or quality.\n, • Billing & Collections: Oversee billing to ensure services are accurately invoiced and monitor collections to maintain positive cash flow.\n\n \n 1. Staff Management \n\n • Line Management: Directly manage Clinic Managers and the Admin team, providing leadership, support and mentorship to run each site effectively.\n, • Staff Performance: Set and review performance goals, holding regular one-to-ones to monitor progress, give feedback and support development, tying accountability to our OAR values.\n, • Workforce Planning: Oversee staffing across all clinics including recruitment, onboarding, training and cover in order to meet patient demand.\n, • Team Communication & Culture: Foster a collaborative, supportive culture through clear communication and regular team meetings, keeping everyone aligned to clinic goals and values.\n, • Training & Development: Develop ongoing training and internal progression pathways for clinical and administrative staff.\n\n \n 1. Strategic Planning & Development \n\n • Business Growth: Design and implement strategies to grow revenue such as our new services (GP, podiatry, aesthetics, well-being memberships), optimised current offerings and stronger patient retention. This is in support of the £2.5m five-year goal.\n, • Service Development: Support the roll-out of new services and full 'health hub' offerings across sites, ensuring each launches operationally sound and compliant.\n, • Process Improvement: Continuously assess and improve clinic processes to enhance efficiency, patient care and staff satisfaction.\n, • Regulatory Compliance: Ensure all clinics comply with healthcare regulations, data protection and industry standards, with CQC readiness as a standing priority (see Primary Objectives).\n\n \n 1. Reporting & Analysis \n\n • KPI Monitoring: Set and monitor KPIs for operations, patient satisfaction, financial performance and staff productivity, using data to drive decisions.\n, • Performance Reporting: Provide regular, detailed reports to the Clinic Director, highlighting successes, challenges and areas needing intervention, with clear action plans.\n\n \n Essential Skills & Experience \n\n • Proven experience managing multi-site healthcare or physiotherapy clinic operations.\n, • Demonstrable track record of driving year-on-year revenue growth in a clinic or comparable business and you are able to evidence how it was achieved, with figures.\n, • Experience of CQC registration and/or maintaining CQC compliance (or equivalent healthcare regulatory frameworks).\n, • Strong financial acumen including budgeting, financial reporting and cost management.\n, • Excellent leadership skills, with the ability to mentor, motivate and manage clinic managers and staff.\n, • Exceptional organisational and problem-solving skills with a keen eye for detail.\n, • Outstanding communication and interpersonal skills to liaise with patients, staff and external partners.\n, • Sound knowledge of healthcare regulation, compliance and clinical best practice.\n\n \n Desirable Skills \n\n • Background in physiotherapy or healthcare management (not essential).\n, • Experience implementing and managing clinical software systems.\n, • Experience launching new services within a growing group.\n\n \n What We Offer \n The chance to shape a growing, ambitious clinic group at a pivotal moment with genuine ownership of both our growth trajectory and our regulatory future. This is a role for someone who wants their name on the results, and who will be recognised and rewarded for delivering them. \n \n Why Join Us? \n This is an exciting opportunity for a driven professional to lead a growing multi-disciplinary healthcare clinic and take it to the next level. You’ll have the autonomy to implement strategies that enhance profitability while ensuring the highest standards of patient care. Successful candidates will have the opportunity to earn unlimited bonuses through our high-performance clinic reward scheme, ensuring strong financial incentives directly tied to your success. \n \n Job Type: Full-time \n \n Benefits: \n\n • Company pension\n, • Employee discount\n, • On-site parking\n, • Profit sharing\n\n Experience: \n\n • Management: 3 years (required)\n\n

\n Wewill keep track of all the vacancies you view during each visit to the website so that you can apply for more than one vacancy at atime. Temporary Director of Operations - Part-Time\n Location: Esher, Surrey - primarily on-site with occasional home working \n Hours: 16 to 20 hours per week \n Pay: £21.00 per hour (inc.holiday pay) \n Contract: Temporary, approximately 2-3 months \n Start date: Late August 2026 The opportunity\n Our client operates a thriving, professional healthcare hub in the heart of Esher, providing high-quality consultation space and support services to a carefully selected community of healthcare practitioners. \n They are seeking an experienced and highly organised Temporary Director of Operations, whilst recruiting for a permanent candidate, to oversee the smooth day-to-day running of the centre. This is an excellent opportunity for someone who enjoys taking ownership, managing people and ensuring that every detail is handled properly. \n The position is primarily based at the Esher premises, with some flexibility to work from home where appropriate. The successful candidate will also need to provide occasional staff cover and be willing to respond to urgent operational calls outside normal working hours when required. Key responsibilities\n \n • Overseeing the centres day-to-day operations\n, • Managing and supporting the Front of House team\n, • Preparing staff rotas and responding to last-minute staffing changes\n, • Ensuring practitioners, patients and visitors receive a consistently warm and professional service\n, • Maintaining a safe, welcoming and well-organised working environment\n, • Monitoring established operational processes and ensuring they are followed accurately\n, • Resolving day-to-day operational issues calmly and efficiently\n, • Identifying opportunities to improve procedures and service standards\n, • Building positive working relationships with healthcare practitioners and other stakeholders\n, • Providing occasional reception or operational cover when required\n About you\n This role would suit an experienced operations professional who has worked in a corporate, healthcare, hospitality, education or similarly service-focused environment. You will need:\n \n • Proven experience managing or supervising a small team\n, • Confidence arranging rotas and managing unexpected staffing issues\n, • An organised, meticulous and detail-focused approach\n, • The ability to remain calm and level-headed when problems arise\n, • A genuine commitment to delivering excellent customer service\n, • Strong communication and interpersonal skills\n, • The confidence to build effective relationships with a wide range of people\n, • The ability to work independently and take ownership of operational responsibilities\n, • The flexibility to balance on-site duties with occasional remote working\n, • Availability to begin the assignment in late August\n Whats on offer\n \n, • £21.00 per hour\n, • 16-20 hours per week\n, • 2-3 month temporary contract\n, • Some flexibility to work from home\n, • A varied and responsible role within a friendly, professional environment\n, • The opportunity to use your experience in a smaller, more flexible and dynamic organisation\n \n If you are an experienced operations professional with excellent organisational skills and a sharp eye for detail, we would be delighted to hear from you. \n #J-18808-Ljbffr

Technical Services Manager \n Building Services - Client Direct \n £70-75,000 Salary \n Central London \n Annual Bonus \n Excellent Pension \n Private Healthcare \n Dental Scheme \n \n Our customer are one of the highest profile commercial Property & Real Estate organisations in the UK, with a number of high profile developments and multi-tenant buildings they own and provide facilities/technical management for. With a current requirement at a mixed-use development in the Euston area of London, comprised of commercial/corporate office space, they seek an experienced technical services/engineering manager to help manage the outsourced HVAC service provider in their delivery of M&E maintenance across a West London mixed-use estate. Guideline salary for the position is between £70-75,000 and also has an excellent benefits package which includes annual bonus (up to 10%) and company pension contribution of 10%, as well as private healthcare, dental and share scheme. \n \n The purpose of this role is to implement and maintain effective management systems and procedures in the delivery and continuity of service of the mechanical, electrical, transport and public health services to the tenant, while protecting and enhancing landlord assets within the building / estate. To contribute to the management of health, safety and wellbeing for all users of the building/ estate, while being expected to liaise directly with the principal service partner for all mep works. \n \n Contract management. Organise and attend monthly meetings with associated contractors. Monitor, analyse and interpret the correct functioning of plant and systems via the building management system or other means. Carry out random checks of critical plant operation. Review contractors reports and any proposals. Carry out regular audits and inspections of all plant, related areas and equipment. Review contractor’s proposals and switching schedules for electrical shutdown works to ensure optimum level of service to occupiers and systems. Attend site during shutdowns and essential works as necessary. Attend site as necessary in the event of any emergency work or call out. \n \n Candidates will be fully qualified in either electrical or mechanical engineering, and with at least five years experience as a Technical / Engineering Services Manager. Ideally this experience will have been within the corporate or managing agent / real estate sector. Along with core M&E qualifications, additional training such as IOSH, NEBOSH or further education such as HND / Degree in and Engineering discipline will be beneficial. \n \n Further duties will include: \n \n · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. \n · Provide day-to-day technical and operational support to building managers and occupiers. \n · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. \n · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. \n · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. \n · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. \n · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. \n · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). \n · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. \n · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. \n · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. \n · Set up new utility contracts for handed over buildings and public realm as required. \n · Conduct monthly utility recharges via billing platform. \n · Report on energy usage as per reporting requirements. \n · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. \n · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. \n · Ensure adherence to companys pathway to net zero carbon. \n \n This is a fantastic and rare opportunity to work "in-house", with the security and fantastic benefits which accompany these roles. It will suit an experienced Technical Services Manager with experience managing within commercial multi-tenant environments, either currently working in-house / managing agent, or on the FM service provider side looking to make the move across to being the client. With the enhanced benefits, extra remuneration (circa £10-15k between pension/bonus), this makes for an attractive opportunity to work for an industry leading employer.

Overview and purpose of role: \n As Retail Operations Coordinator, you will play a key role in supporting the Retail teams across Europe by providing high-quality operational support and ensuring the smooth execution of retail processes. Reporting to the Retail Operations Manager, Europe, you will contribute to driving operational excellence across the region. \n \n Success in this role requires the ability to work independently, manage multiple priorities effectively, and build strong relationships with both internal and external stakeholders. As a key representative of the Retail Operations function, you will act as a brand ambassador, demonstrating professionalism, approachability, and a commitment to delivering exceptional service while upholding the Company's standards and values. \n \n Key Responsibilities of role: \n \n NB: This list is non-exhaustive and will develop with the needs of the department. \n \n\n • Provide day-to-day operational support to the Retail Operations Manager across the European boutique network, ensuring the smooth execution of retail initiatives and business priorities.\n, • Support the planning, coordination and implementation of retail projects, boutique openings, events and operational initiatives. Proactively identify opportunities for improvement and contribute ideas and solutions to enhance operational efficiency.\n, • Prepare and coordinate presentations, proposals, reports and other administrative documentation to support the Retail Operations team and wider business.\n, • Budget Management: Process and monitor invoices relating to Retail Operations, ensuring all costs are validated and approved within agreed timelines. Track expenditure against budget, maintain accurate records and proactively highlight any budget variances or cost-saving opportunities.\n, • Store Maintenance & Facilities: Coordinate maintenance requests across the boutique network, liaising with boutique teams, and external suppliers to ensure issues are resolved promptly, cost-effectively and to the Company's standards. Monitor ongoing works affecting both front-of-house and back-of-house areas.\n, • Support the delivery and monitoring of Health & Safety standards, ensuring boutiques remain compliant with local legislation, company policies and regulatory requirements.\n, • Build and maintain strong relationships with internal departments and external business partners, acting as a trusted point of contact to ensure operational requirements are delivered efficiently.\n, • Act as the primary contact for boutique teams regarding operational planning, stationery, marketing materials, seasonal packaging, uniforms and other store consumables, ensuring timely ordering and distribution.\n, • Coordinate the logistics and operational delivery of Retail-led events, campaigns and seasonal launches in partnership with the wider Retail Operations, Clienteling and Visual Merchandising teams.\n, • Support boutique planning projects, including refurbishments, renovations, relocations and maintenance programmes, ensuring projects are delivered on time, within budget and with minimal disruption to trading.\n, • Maintain accurate operational documentation, including store databases, supplier information, maintenance records and project trackers, ensuring information remains current and accessible.\n, • Assist in developing and maintaining operational procedures, guidelines and best practices to drive consistency across the European retail network.\n, • Monitor supplier performance, raising service issues where appropriate and ensuring agreed service levels are maintained.\n, • Analyse operational data and produce regular reports to support business decision-making, identifying trends, risks and opportunities for improvement.\n, • Work collaboratively with Finance, IT, HR, Logistics to ensure operational activities are effectively coordinated across the business.\n, • Retail Director Support: Provide executive administrative support to the Retail Director, Europe, including diary management, meeting coordination, travel arrangements, expense management and ad hoc administrative tasks.\n, • Undertake additional operational projects and responsibilities as required to support the evolving needs of the Retail Operations function.\n\n \n Skills and Requirements: \n \n To deliver the main responsibility of the role, the following skills are required: \n\n • Proven experience in a fast-paced, customer-focused luxury retail environment.\n, • Embody the Company's core values and act as a professional brand ambassador.\n, • Excellent organisational skills with strong attention to detail.\n, • Strong time management skills, with the ability to prioritise, multitask and meet deadlines.\n, • Proactive, solutions-focused and able to identify and mitigate risks.\n, • Excellent written and verbal communication skills, with the confidence to engage stakeholders at all levels.\n, • Strong interpersonal skills with the ability to build and maintain effective relationships with internal and external partners.\n, • Able to work independently while collaborating effectively within a team, contributing to a positive and inclusive working culture.\n, • Commercially aware, with a collaborative mindset and a commitment to supporting cross-functional business objectives.\n, • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Outlook.\n, • Fluent in spoken and written English. Additional European language skills, particularly French, are advantageous but not essential.\n\n

ABOUT US \n At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. \n \n OUR VALUES \n Our values shape every hire we make and every team we build: \n 🌍 Value Every Voice — we put people first \n 🤝 Act with Integrity — we do what’s right \n 🧭 Explore Beyond Boundaries — we’re driven by curiosity \n 🎯 Own the Outcome — we take responsibility for our decisions \n ✨ Succeed Together — we’ve got each other’s backs \n \n POSITION SUMMARY \n \n TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead the Trafalgar River Transformation project on a fixed-term basis, covering maternity leave. \n This is a major enhancement initiative delivering multiple new features across the Trafalgar River Tech stack for the Trafalgar brand. Trafalgar River is the initial project, with the successful candidate sequenced onto further projects within the Delivery roadmap once it is complete. \n \n The programme spans online Booking Enablement across D2C, B2B, and CRM and Data, including multiple enhancements across each of these channels. Delivering these changes will require close coordination across technology, product, operations, finance, data, architecture and external delivery partners. \n \n Reporting to the Head of PMO and working under the strategic direction of the Technology Director, the successful candidate will provide hands-on leadership across the full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation and operational transition. \n \n This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data and D2C/B2B digital. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies, and translating strategic direction into a clear, controlled and executable delivery plan. \n \n The Project Manager will be accountable for delivering the project to agreed scope, time and budget while ensuring that technology outputs translate into operational readiness, measurable business value and realise the benefits committed in the business case. \n \n KEY RESPONSIBILITIES \n\n • End-to-End Project Delivery – Lead the Trafalgar River Transformation project from mobilisation and planning through design, build, integration, testing, deployment, hypercare and value realisation. This is an exciting transformation initiative delivering multiple enhancements across the Trafalgar River Tech stack.\n, • Integrated Planning, Scope, Schedule & Budget Control – Develop and maintain the integrated project plan, milestones, roadmap and critical path, managing delivery against agreed scope, timeline, resources and budget.\n, • Technical Coordination – Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data, operational, marketing and sales teams, ensuring technical decisions and dependencies are visible, understood and managed.\n, • Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum.\n, • Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders and external delivery partners, holding all parties accountable for agreed outcomes, quality, deliverables and timelines.\n, • Governance, Reporting & Delivery Methodology – Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall or hybrid delivery approach, maintaining accurate reporting, RAID logs, change control, decisions and financial updates for PMO and executive forums.\n, • Risk, Issue & Dependency Management – Proactively identify and manage project risks, issues, technical dependencies, resource constraints and critical decisions, ensuring timely escalation and effective mitigation.\n, • Testing, Cutover & Operational Readiness – Coordinate system, integration, regression, performance and user acceptance testing, alongside training, business readiness, cutover planning, go-live and hypercare.\n, • Benefits & Continuous Improvement – Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency and customer experience while contributing to improvements in TTC Tech’s delivery practices.\n\n \n KEY INDIVIDUAL TRAITS \n\n • Structured & Delivery-Focused – Brings control, discipline and clarity to complex projects without creating unnecessary bureaucracy.\n, • Technically Curious – Understands complex technology delivery sufficiently to challenge assumptions, identify dependencies and ask the right questions.\n, • Outcome-Oriented – Maintains focus on business outcomes, operational readiness and value rather than project activity alone.\n, • Strong Leadership & Ownership – Takes accountability for delivery and actively drives decisions, actions and issue resolution.\n, • Stakeholder Influence – Able to engage, influence and challenge senior stakeholders, securing alignment and timely decisions.\n, • Calm Under Pressure – Operates effectively in high-pressure environments involving ambiguity, changing priorities and critical delivery deadlines.\n, • Communication & Gravitas – Communicates clearly and credibly with executives, sponsors, delivery teams and third-party partners.\n, • Attention to Detail – Maintains reliable project plans, governance, financial tracking, actions, risks, dependencies and decision records.\n, • Commercial Awareness – Understands vendor commitments, budgets, contracts, delivery milestones and the financial implications of project decisions.\n\n \n YOUR EXPERIENCE AND EXPERTISE \n \n Essential Experience \n\n • 5+ years’ experience delivering complex technology projects within matrixed or transformation environments.\n, • Proven experience in Digital and CRM & Data technology projects.\n, • Experience managing projects across the full delivery lifecycle, including discovery, design, build, integration, data migration, testing, cutover and hypercare.\n, • Strong experience managing complex integrations and dependencies across multiple systems and technology teams.\n, • Experience working in a matrixed organisational model, and co-ordinating with product, engineering, architecture, data, security, testing and operational teams.\n, • Strong project governance, planning, budget management, RAID management, change control and executive reporting experience.\n, • Experience managing external vendors, systems integrators or software delivery partners.\n, • Proficiency with project and delivery tools such as Monday.com, Jira, Confluence and Excel or equivalent platforms.\n\n Highly Desirable Experience \n\n • Experience delivering reservation, travel, booking, inventory, pricing or customer servicing platforms.\n, • Experience in travel, hospitality, retail, eCommerce or other high-volume transactional environments.\n, • Experience with Software-as-a-Service platforms, configurable commercial products or systems integration programmes.\n, • Experience coordinating operational readiness, training and business process change.\n, • Experience working in a private-equity-backed or fast-paced transformation environment.\n\n \n TRAVEL & OTHER REQUIREMENTS \n\n • Flexibility to work irregular hours where needed to accommodate international stakeholders or offshore delivery teams.\n, • Ability to operate effectively in a fast-paced, private-equity-backed transformation environment.\n\n \n WHY JOIN US? \n At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. \n Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits. \n If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!

\n About The Role\n The Strategic Fibre Sales Director is accountable for developing, executing and scaling Boldyn Networks' fibre growth strategy, transforming Boldyn's unique underground, transport and surface fibre assets into a commercially successful and strategically differentiated fibre business. This role is intended to lead the commercialisation of the London Underground Fibre Network, East-West Corridor opportunities, strategic Thames crossings and future fibre infrastructure investments. The role combines commercial leadership, strategic business development, partnership management and solution sales. The successful candidate will create market demand, develop high-value customer relationships, secure anchor customers, establish strategic wholesale partnerships and influence future network investment decisions. Operating at the intersection of Commercial, Product, Engineering, Finance and Operations, the Strategic Fibre Sales Director will play a critical role in delivering Boldyn's Underground Fibre Strategy whilst creating a scalable long-term growth platform for the organisation. What You’ll Be DoingCommercial Strategy & Business Growth\n Own and execute Boldyn's Underground Fibre commercialisation strategy. Develop and maintain short, medium and long-term fibre growth plans. Identify, qualify and prioritise opportunities across target market segments. Build robust revenue forecasts, business plans and investment cases. Develop clear go-to-market strategies for: Dark Fibre Wavelength Services Data Centre Interconnect (DCI) Lit Fibre Services Strategic Connectivity and Diversity Solutions Collaborate with Product and Engineering teams to translate infrastructure capabilities into repeatable commercial propositions. Strategic Market Development\n Create demand for Boldyn's fibre infrastructure through targeted market engagement. Build market awareness of Boldyn's unique underground and transport infrastructure assets. Establish Boldyn as a recognised provider within London's data centre, wholesale connectivity and digital infrastructure ecosystem. Identify emerging market trends across: AI Infrastructure Hyperscale Cloud Growth Data Centre Expansion Public Sector Connectivity Network Resilience Route Diversity Strategic Sales & Account Development\n Develop and manage a portfolio of high-value strategic opportunities. Secure anchor customers capable of supporting future network investment and expansion. Lead complex sales engagements from opportunity creation through to contract execution. Build executive-level relationships across customer organisations. Develop account strategies for priority customers and target sectors. Target customer groups include: Fibre Network Operators Data Centre Providers Hyperscalers Cloud Service Providers Public Sector Organisations Transport Authorities Strategic Enterprise Customers Strategic Partnerships & Channel Development\n Develop and maintain relationships with strategic fibre, infrastructure and wholesale partners. Build indirect sales and channel routes to market. Structure partnership frameworks which maximise utilisation whilst protecting long-term infrastructure value. Identify opportunities for: Wholesale agreements Revenue share models Strategic alliances Joint commercial propositions Co-investment opportunities Manage senior stakeholder relationships with partner organisations. Network & Investment Commercialisation\n Provide commercial input into future network investment decisions. Influence route prioritisation through customer demand and opportunity creation. Support business case development for future network expansion initiatives. Ensure infrastructure investment is aligned with commercial opportunity and long-term strategic value. Leadership & Governance\n Act as the commercial lead for Boldyn's fibre business. Build internal understanding of market opportunities and commercial priorities. Support development of future fibre sales, partner management and business development capability. Maintain effective governance, reporting and forecasting of commercial performance. Ensure compliance with Boldyn commercial, governance and risk management processes. What You’ll Bring\n \n • Strong background in infrastructure sales, with demonstrable experience selling telecoms, connectivity, fibre, or digital infrastructure solutions.\n, • Experience within the fibre and wholesale markets, including exposure to wholesale network services, dark fibre, DCI, and wavelength solutions.\n, • Commercially astute, with strong negotiation and deal structuring capabilities, particularly within complex or long-term infrastructure agreements.\n, • Proven track record of winning and delivering complex sales opportunities, managing multi-stakeholder engagements from identification through to contract close.\n, • Experience engaging and influencing C-level stakeholders, building strategic relationships and navigating complex decision-making environments.\n, • Good understanding of the data centre and hyperscale ecosystem, including key market drivers, customer requirements, and connectivity challenges.\n, • Ability to identify market opportunities and drive revenue growth, leveraging industry knowledge and existing networks where applicable.\n, • Strong relationship-building and stakeholder management skills, both internally and externally.\n Why work with us?\n We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer:\n \n • Flexible working opportunities\n, • Parental leave with up to 20 weeks paid at full salary\n, • Holiday allowance starting at 25 days rising with length of service 4 days off each year to volunteer\n \n Diversity recognises the ways we differ. Our backgrounds, perspectives, and experiences. What makes us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn and understand how to solve our customers' problems in the smartest ways possible. \n We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. \n As we continue to grow, more opportunities to join are becoming available and we're constantly on the lookout for talented people who want to be a part of our journey. \n Boldyn Networks is one of the world's largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play \n Our employees describing Boldyn Networks in one word... \n #J-18808-Ljbffr

Qualifications: \n\n • SHIPBOARD Employment\n, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment.\n, • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin).\n, • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.\n, • Proactive approach to problem solving.\n, • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts.\n, • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force.\n\n \n Duties and Responsibilities: \n\n • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services.\n, • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.\n, • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship.\n, • Coordinates, organizes and supervises the front office operation.\n, • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services.\n, • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.\n