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Key role requirements: \n\n • The Learning & Development Adviser will take ownership of the delivery and coordination of learning programmes, working with colleagues and managers to understand development needs and create opportunities that are relevant, engaging and accessible. They will support a broad range of learning activity, including organisational learning, mandatory training, management development and professional development.\n, • As a Students' Union, we want to empower our staff to make a positive difference for students. The postholder will play an important role in building the capability and confidence of our people so that they can deliver high-quality, student-focused services, representation and support.\n, • You will also provide cover and consistency in the department in the absence of the People Adviser and Director of People and Resources. Work collaboratively with colleagues across the People team to provide a joined-up employee experience.\n, • Share knowledge and good practice within the People team and across the Students' Union.\n, • Contribute to wider People projects and organisational initiatives as required.\n\n Main duties and responsibilities: \n Learning and Development Programmes \n\n • Coordinate and deliver a programme of learning and development opportunities that responds to organisational, team and individual needs. Take ownership of the planning and coordination of learning programmes, including scheduling, communications, bookings, resources and evaluation.\n, • Work closely with the Director of Advocacy and Education to implement and deliver the Leadership Development Framework using internal and external training.\n, • Work with SLT, managers and external providers to deliver high-quality, relevant and engaging learning opportunities.\n, • Work closely with the Director of Advocacy and Education and Academic Experience Manager to develop a comprehensive Elected Officer training programme.\n, • Support learning across a range of formats, including face-to-face, online and blended learning.\n, • Develop and maintain clear, accessible and engaging learning resources and materials.\n, • Promote learning opportunities effectively and ensure colleagues understand what is available and how to access it.\n, • Monitor participation and engagement in learning programmes and identify opportunities to improve accessibility and take-up.\n, • Be responsible for the coordination of mandatory and compliance-related learning, ensuring colleagues have clear information about expectations and requirements.\n\n Learning Needs and Organisational Capability \n\n • Work with managers and colleagues to understand learning and development needs and identify appropriate solutions. Ultimately leading to a culture of learning, feedback and continuous improvement in teams.\n, • Support the development of learning programmes that align with the Students' Union's strategic priorities, People plans and organisational values.\n, • Contribute to the development of learning pathways for different groups of colleagues, including new starters, managers and leaders.\n, • Support colleagues to build the knowledge, skills and confidence they need to succeed in their current roles and prepare for future opportunities.\n, • Identify common learning needs and themes across the organisation and translate these into practical and accessible development opportunities.\n\n Learning Evaluation and Improvement \n\n • Collect and analyse feedback from participants and stakeholders to evaluate the quality, relevance and impact of learning programmes.\n, • Maintain accurate learning records and produce clear reports on participation, engagement and evaluation.\n, • Use feedback, data and insight to continuously improve learning programmes and demonstrate their value.\n, • Communicate learning outcomes and impact clearly and transparently to relevant stakeholders.\n, • Keep up to date with developments and good practice in learning and development and identify opportunities to enhance the Students' Union's approach.\n, • Review of external learning providers and ensure programmes offer good value and meet needs.\n\n Inclusion and Accessibility \n\n • Champion inclusive learning and development practices that recognise and respond to different learning needs, experiences and circumstances.\n, • Consider equality, diversity, inclusion and belonging throughout the learning lifecycle.\n, • Help remove barriers to participation and ensure development opportunities are available fairly across the organisation.\n\n General: \n \n\n • Assistance with coordination of the departments' fresher’s/refreshers events as needed\n, • Supporting the wider Unions activities and events during the fresher’s period including supporting the set-up/down of events and facilitating stalls and promotional stands.\n, • To develop and maintain contacts with colleagues within other Students’ Unions and relevant organisations, including site visits to other Students’ Unions.\n, • Being friendly and respectful of others in order to maintain a safe and considerate workplace in line with our values of being Helpful, Empowering, Representative, Transparent and Student-focused.\n, • To keep abreast of relevant national and local developments, changes in legislation, and good practice and attend conferences, training events and meetings as necessary.\n, • To have a flexible approach to work and to undertake any other reasonable duties which may be required.\n, • To aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union staff, to identify and respond to customer needs.\n, • To respect the democratic structure of the Students’ Union at all times.\n, • To abide by Hertfordshire Students’ Union Memorandum and Articles of Association, and Union Policies and Procedures at all times.\n, • To work flexibly and efficiently and to promote a positive image of Hertfordshire Students’ Union at all times.\n, • To set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example.\n

CRM Implementation ManagerLocation: Welwyn Garden City, hybrid working with two days per week in the officeSalary: Circa £45,000Contract: Six-month fixed-term contractThe CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready.Your role is to turn that plan into a working, measurable CRM programme.As CRM Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints.This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation.What youll be doingYoull manage the delivery of CRM journeys across email, web, telephone and other customer channels, working with internal teams, external agencies and developers.Your responsibilities will include:Managing the implementation plan, milestones, risks and dependenciesOverseeing the build and rollout of automated customer journeysTranslating existing journey maps into clear delivery requirementsCoordinating stakeholders, developers and platform partnersManage the A/B testing of new campaigns and customer journeys. Looking to ensure they deliver a seamless experience and required outcomes, such as new customer conversions, retention, or enhance customer valueDefining how journey and channel performance will be measuredMonitoring conversion, engagement and customer drop-offBuilding reporting that supports commercial and operational decisionsWhy this role stands outYoull be joining at the point where delivery really matters.The strategy is done, so you can focus on making it work in practice, putting the right testing and measurement in place and creating a more consistent customer experience across a complex, multi-brand environment.By the end of the contract, the priority journeys should be live, tested, measurable and ready for ongoing optimisation.Experience youll bring- Youll have delivered CRM, customer journey or marketing automation projects within a multi-site, multi-location or multi-brand organisation.- Are comfortable taking an agreed strategy through build, test, launch and optimisation, while coordinating a range of stakeholders and delivery partners.- Experience of Zoho would be useful, although experience with Salesforce, HubSpot, Microsoft Dynamics or a similar platform may also be relevant.- Youll also need a practical understanding of workflows, automation, segmentation and CRM reporting, without needing to be a developer.- Good knowledge of test and learn, as well as how to implement a measurement framework for CRM to understand how its performing across channelsWant to Apply? Heres how:You can share your Linkedin profile or email me a CV it doesnt have to be up to date, we can work on that once you decide you want to take this forward.Or, for a chat and more information please contact me on:Colin Doree | RecruiterBlue Pelican01892 507122TPBN1_UKTJ

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. (https://www.roche.com/) In Roche’s Pharmaceutical Research and Early Development organization (pRED (https://www.roche.com/innovation/structure/pred/) ), we make transformative medicines for patients in order to tackle some of the world’s toughest unmet healthcare needs. At pRED, we are united by our mission to transform science into medicines. Together, we create a culture defined by curiosity, responsibility and humility, where our talented people are empowered and inspired to bring forward extraordinary life-changing innovation at speed. Neuroscience & Rare Diseases (https://www.roche.com/solutions/focus-areas/neuroscience) represent a major focus area where we are committed to realizing our long-term vision of changing lives of patients with severe brain disorders. Our preclinical research and early clinical development activities center around large and rare indications. With unparalleled strengths across diverse disciplines, Roche is uniquely positioned to lead in transforming science into medicines for patients with disorders of the nervous system. To achieve our goals, we are seeking a Medical Director, focusing on multiple sclerosis. In this role, you will lead and/or support early-stage clinical projects from entry into a human through proof of mechanism and proof of concept, to transform molecules into new medicines in an area with huge unmet medical needs. You will leverage your expertise to translate innovative molecules into potentially transformative therapies for patients with severe brain disorders. By marrying science and strategy, you will design rigorous and efficient clinical experiments that will support robust decision-making, to get promising therapies to patients as soon as possible. Your main responsibilities are: Lead and/or support cross-functional teams to design and execute clinical development plans from Phase 1 through Phase 2 (proof-of-concept) Coach Clinical Scientists in a line- or functional-manager status Closely interface with project team leaders as well as safety, clinical pharmacology, clinical operations, biostatistics, regulatory, research and biomarker groups and other members of project teams Lead and/or support internal stakeholder management and governance interactions around project plans and therapeutic area strategy Lead and/or support external engagements with advisory boards, site investigators, health authorities, and other key stakeholders Provide clinical input to programs in discovery research Lead scientific communications and disseminate the results of clinical trials in the form of conference presentations and journal publications You have an MD or MD/PhD with a speciality in neuroimmunology, multiple sclerosis, or a similar field. Board certification and fellowship training or research experience in relevant areas is preferred. You bring at least 5 years of experience in longitudinal clinical research, preferably in drug development or clinical trials. You hold a strong track record of scientific excellence in the field, evidenced by substantial achievement in designing and implementing clinical trials and/or a high level of scholarship in industry or academia. You have experience in clinical drug development within the industry, ideally in the early stages of clinical development. As a leader, you will work within a matrix environment where influencing and inspiring others to strive for excellence is expected. A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. #J-18808-Ljbffr

Interim CRM Implementation Manager Location: Will need to go to go to client site in Welwyn Garden City two days per week Rate: Circa £250-300 per day Contract: Six-month contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. The need is for someone who has experience with Zoho CRM, to come in and oversee the build, testing and rollout of automated customer journeys within the platform. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation of multi-channel CRM campaigns. What youll be doing Youll manage the delivery of CRM journeys across email, web, telephone and other customer channels, working with internal teams, external agencies and developers. Your responsibilities will include: Managing the implementation plan, milestones, risks and dependencies Overseeing the build and rollout of automated customer journeys Translating existing journey maps into clear delivery requirements Coordinating stakeholders, developers and platform partners Manage the A/B testing of new campaigns and customer journeys. Looking to ensure they deliver a seamless experience and required outcomes, such as new customer conversions, retention, or enhance customer value Defining how journey and channel performance will be measured Monitoring conversion, engagement and customer drop-off Building reporting that supports commercial and operational decisions Measures of success By the end of the contract, the priority journeys should be live, tested, measurable and ready for ongoing optimisation. Experience youll bring - Specific experience of working with Zoho CRM having delivered CRM, customer journey or marketing automation projects - Are comfortable taking an agreed strategy through build, test, launch and optimisation, while coordinating a range of stakeholders and delivery partners. - Youll also need a practical understanding of workflows, automation, segmentation and CRM reporting, without needing to be a developer. - Good knowledge of test and learn, as well as how to implement a measurement framework for CRM to understand how its performing across channels Want to Apply? Heres how: You can share your Linkedin profile or email me a CV it doesnt have to be up to date, we can work on that once you decide you want to take this forward. Or, for a chat and more information please contact me on: Colin Doree | Recruiter Blue Pelican 01892 507122 TPBN1_UKTJ

Finance and Office Assistant – Build Your Finance Career Ready to take the next exciting step in your office career? This growing Welwyn Garden City business has seen exceptional growth in both team size and turnover, and they are now looking for a bright, organised and ambitious Finance and Office Assistant to join their busy, supportive team. This is a brilliant opportunity for someone looking for their second job who already has around a year of office experience and is ready to grow their skills in finance, administration and customer support. If you are accurate, proactive and keen to learn, full training will be provided to help you succeed. Reporting to the Finance and Administration Manager, you will support the Finance Team and work closely with colleagues across the business. You will get hands-on experience across sales ledger, purchase ledger, invoicing, credit control, client portals and general office administration, making this a fantastic platform for someone who wants to build confidence and develop a career in finance. What You’ll Be Doing • Helping to produce monthly recurring contract invoices accurately and on time, • Supporting the creation of non-contract invoices and keeping processes moving smoothly, • Monitoring and helping to manage the finance inbox, responding to queries and escalating where needed, • Updating Service Tracker statuses to support accurate and timely invoicing after service delivery, • Issuing and uploading insurance and accreditation certificates to SharePoint, • Uploading invoices and supporting documents to external client portals, • Assisting with statements, credit control and follow-up communications, • Helping to resolve invoice queries quickly, professionally and accurately, • Supporting bought ledger activity, including supplier queries, • Assisting with company credit card reconciliations, • Getting involved in wider office administration, quality checks and service delivery support as required What We’re Looking For • A confident communicator with a friendly, professional approach, • Excellent attention to detail and pride in getting things right, • A proactive team player who is also happy working independently, • Good MS Office skills and confidence using systems, • CRM or accounting software knowledge would be a bonus, but it is not essential as full training will be given Why this role? You will join a growing business where you can learn from experienced finance colleagues, build practical office and accounts experience, and take on real responsibility from day one. It is ideal for someone early in their career who wants structure, support and the chance to develop. Benefits: • NEST Pension (Auto-enrolment into our workplace pension scheme is available after a 3-month waiting period for employees who meet the qualifying age and earnings requirements), • Bupa Health Assessment (following 1-year qualifying service), • Death in Service Insurance (following 1-year qualifying service), • 25 days annual leave + BHs Hours - 8:00 – 16:30 Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in

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