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Operations Manager – Above Wing \n \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. \n The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. \n You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. \n \n Key responsibilities \n \n Above-wing operational leadership \n \n\n • Act as the principal AOC point of contact for member airlines on above-wing operational matters.\n, • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems.\n, • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals.\n, • Represent airline interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and work with stakeholders to develop practical mitigations.\n\n \n Airline community representation and stakeholder management \n \n\n • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders.\n, • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums.\n, • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators.\n, • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities.\n, • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers.\n, • Work with Heathrow and service providers to develop measurable and deliverable improvement plans.\n, • Hold stakeholders and service providers to account against agreed standards and service obligations.\n, • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements.\n\n \n PRM and passenger assistance \n \n\n • Act as the AOC operational lead on PRM and passenger assistance matters.\n, • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders.\n, • Monitor service delivery against relevant ECAC, CAA and contractual expectations.\n, • Challenge poor performance, weak root-cause analysis or inadequate improvement plans.\n, • Improve visibility of PRM performance, operational readiness, data and passenger impacts.\n, • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections.\n\n \n Security, immigration and passenger flow \n \n\n • Lead AOC engagement on above-wing security and border matters.\n, • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts.\n, • Monitor passenger processing performance across security, transfer security, immigration and border control.\n, • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk.\n, • Support the airline community in responding to changes in government, security and border requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works.\n, • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements.\n, • Support incident reviews, lessons learned and improvement activity.\n, • Ensure airlines receive timely and practical communications during operational disruption.\n\n \n Operational change and projects \n \n\n • Provide operational input into projects and change programmes affecting above-wing operations.\n, • Assess passenger and airline impacts of proposed capital and transformation programmes.\n, • Ensure airline views are considered in project design, trials, implementation and post-implementation review.\n, • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure.\n, • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Ensure communications focus on what airlines need to know, the required action and the expected operational impact.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of passenger-facing airport and terminal processes.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in performance management, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience.\n, • Experience representing airline community interests or working across multiple airlines.\n, • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures.\n, • Experience of operational readiness, system implementation, automation or passenger process transformation.\n, • Familiarity with common-use systems, PRM systems or airport community communication platforms.\n\n \n What success looks like \n \n You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. \n \n Success will include: \n \n\n • Earlier identification and resolution of operational risks.\n, • Improved above-wing performance, resilience and passenger experience.\n, • Stronger PRM and passenger assistance oversight.\n, • More effective airline representation in operational forums and change programmes.\n, • Better quality performance reporting, escalation and improvement plans.\n, • Stronger communication with airlines during disruption and operational change.\n, • Practical, collaborative solutions to operational challenges.\n, • Trusted relationships across airlines, Heathrow and the wider airport community.\n\n \n Benefits: \n \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n\n Further benefit details to be confirmed. \n \n Application details: \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Operations Manager – Below Wing \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Below Wing to act as the airline community’s lead operational representative for airfield, ramp, baggage and related below-wing operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines and associate members, including ground handlers, across airfield operations, ramp services, baggage, cargo, ground handling, punctuality, operational performance, resilience and operational change. \n The successful candidate will work closely with AOC member airlines, ground handlers, Heathrow Airport Limited, NATS, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline and handler voice, ensuring decisions affecting below-wing operations consider operational, financial and passenger impacts. \n You will build strong relationships, influence without direct authority and constructively challenge proposals, performance and expenditure where necessary, ensuring investment and operational activity deliver tangible benefits and value for money for AOC members. \n \n Key responsibilities \n \n Below-wing operational leadership \n\n • Act as the principal AOC point of contact for member airlines and associate members on below-wing matters.\n, • Lead AOC engagement across airfield, ramp, baggage, cargo and ground handling activities.\n, • Maintain a strong understanding of operational performance, risks and airline and handler concerns across Heathrow.\n, • Work with Heathrow and the airline community to improve punctuality performance through below-wing improvements.\n, • Establish and support forums engaging airlines and ground handlers on below-wing issues, providing coordinated feedback to Heathrow.\n, • Represent airline and handler interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and develop practical mitigations.\n\n \n Airline, handler and stakeholder representation \n \n\n • Build trusted relationships with airlines, ground handlers, Heathrow, NATS, Cargo, Stand Planning, Security, UK Border Force and other key stakeholders.\n, • Represent the AOC at relevant airfield, ramp, baggage, cargo, security, resilience, punctuality and operational performance forums.\n, • Gather and represent airline and handler views, recognising individual priorities while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n, • Maintain effective two-way communication with AOC members to ensure the AOC represents the wider community.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor below-wing performance using KPIs, SLAs, punctuality measures and other agreed success metrics.\n, • Use data, operational observation and airline/handler feedback to identify performance gaps, risks and improvement opportunities.\n, • Work with Heathrow, NATS, ground handlers and service providers to develop measurable improvement plans.\n, • Hold service providers to account against agreed standards, SLAs and service obligations.\n, • Challenge performance where reporting does not reflect operational reality.\n, • Develop short, medium and long-term improvement plans with Heathrow and stakeholders.\n, • Propose practical solutions to operational problems and use stakeholder relationships to expedite delivery.\n, • Report progress on below-wing and airfield initiatives to the AOC Executive, supporting the Head of Operations.\n\n \n Airfield, ramp, baggage and cargo \n \n\n • Act as the AOC operational lead on airfield, ramp, baggage and cargo matters.\n, • Maintain engagement with Heathrow airfield management, baggage system providers, ground handlers and other service providers.\n, • Monitor and challenge baggage and airfield performance where required.\n, • Work with airlines, handlers and Heathrow to improve baggage performance, airfield efficiency and operational resilience.\n, • Engage with key suppliers whose services materially affect Heathrow operations.\n, • Communicate changes affecting airfield, ramp, baggage and cargo operations and explain their operational impact.\n, • Provide operational context and support to AOC members during new systems, processes and regulatory requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines and handlers in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure below-wing impacts are considered in weather disruption, IT failures, airfield incidents, baggage system failures, infrastructure works, industrial action and other disruption.\n, • Work with Heathrow, NATS, ground handlers and stakeholders to develop practical contingency arrangements.\n, • Support airlines and handlers during incidents and disruption, ensuring effective communication and a swift return to normal operations.\n, • Support incident reviews, lessons learned and improvement activity.\n\n \n Operational change, projects and investment \n \n\n • Provide operational input into projects and change programmes affecting below-wing operations.\n, • Work with the AOC Airport Development Manager to assess the operational impact of capital projects and infrastructure changes.\n, • Ensure operational impact is properly considered in capital investment decisions.\n, • Maintain visibility of Heathrow expenditure and investment in below-wing, airfield, ramp, cargo and baggage facilities and services.\n\n \n Regulatory framework \n \n\n • Maintain awareness of regulatory and operational changes affecting below-wing activities.\n, • Support AOC members during implementation of relevant regulatory frameworks and industry standards, including IATA Ground Operations Manual (IGOM) requirements.\n, • Work with Heathrow on communication and engagement regarding Airfield Operational Safety Instructions and other operational requirements.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members, the AOC Executive and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Support AOC communications with relevant operational content and information.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of below-wing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of airfield, ramp, baggage, cargo and ground handling operations.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in operational performance, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n, • Ability to work with varying and conflicting stakeholder views to achieve understanding and consensus.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience, particularly in airfield, baggage, cargo or ramp operations.\n, • Experience representing airline or handler community interests.\n, • Experience working with ground handlers, baggage system providers, airfield management or ATC/NATS.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Experience working with an airport authority or management company to improve processes, deliver projects and review performance.\n, • Understanding of CAA expectations, airport regulatory frameworks and operational performance measures.\n, • Experience of operational readiness, project implementation or infrastructure transformation.\n, • Experience assessing capital expenditure, operational investment or value-for-money decisions.\n\n \n What success looks like \n \n You will strengthen the airline and handler community’s voice on below-wing matters and improve engagement between airlines, handlers, Heathrow and other operational stakeholders. \n \n Success will include: \n\n • Earlier identification and resolution of below-wing operational risks.\n, • Improved airfield, ramp, baggage and cargo performance.\n, • Improved punctuality performance through effective below-wing interventions.\n, • Stronger engagement between airlines, handlers and Heathrow.\n, • More effective representation in operational forums and change programmes.\n, • Better performance reporting, escalation and improvement plans.\n, • Improved operational resilience and disruption preparedness.\n, • Greater visibility and appropriate challenge of Heathrow expenditure and investment.\n, • Stronger focus on tangible operational benefits and value for money.\n, • Practical, collaborative solutions to long-standing operational challenges.\n, • Trusted relationships across airlines, handlers, Heathrow, NATS and the wider airport community.\n\n \n Benefits \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n, • Further benefit details to be confirmed.\n\n \n Application details \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

About The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.M Group Transport (Rail & Aviation) - when it comes to aviation, we deliver a variety of maintenance capital delivery projects across locations nationwide. This role is based in the South, with most notable locations being Heathrow & Gatwick Airports. With over 40 years experience, were a trusted partner with the expertise to get the work done.Key Responsibilities/what theyll be doing Cost Management: Can you prepare accurate cost estimates and budgets? Youll ensure effective financial control from pre-construction to final account.Contract Administration: Are you experienced in managing contracts and negotiating terms? Youll lead this process with confidence and clarity.Risk & Procurement: Do you excel at identifying risks and managing procurement processes? Youll ensure projects stay on track, within budget, and on time.Team Collaboration & Leadership: Are you enthusiastic about mentoring others? Youll share your expertise and support junior staff to ensure project success.What you'll bring If you want to make a real impact on vital infrastructure projects, wed be excited to have you on our team.Qualifications: Do you have a degree in Quantity Surveying, Civil Engineering, or a related field? MRICS or CICES accreditation is preferred.Experience: Have you worked in civil engineering, rail, aviation, defence, or other safety-critical sectors? Were looking for significant experience.Strong working knowledge of NEC3/4 suite of contracts. In particular Term Service ContractsSkills: Are you proficient with cost management software (Oracle) and Microsoft Office? Do you have strong analytical, communication, and negotiation skills?Competitive Salary & Benefits: Are you ready for a role that values your expertise? We offer a comprehensive salary and benefits package.Career Growth: Do you want to work on exciting, high-profile projects? Youll have the chance to grow and advance your career.Inclusive Environment: Do you value diversity and support? We promote collaboration and respect in everything we do.Core Values: Do you want to work for a company that upholds Health & Safety, Service Delivery, Investing in People, and Integrity? These values guide us every day.Whats in it for you?We offer a range of benefits designed to support your life in and outside of work, some of which include; Competitive salary packagesPrivate healthcare, including online GP Service, 24 hours a day, 365 days a yearMatched or contributorypension schemeLife insuranceMy Rewards portal, access to 1000s retail discountsCycle to work schemeEmployee Assistance ProgrammeAccess to Mental Health First AidersEnhanced maternity or paternity leaveReward and recognition schemeIn addition, this role offers Company car and fuel card with a range of electric and hybrid vehicles to choose fromSalary sacrifice car schemeHealth Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!Discretionary bonus scheme25 days annual leave plus bank holidaysRecommend a friend get rewarded for introducing people to us!Holiday purchase schemeAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, we may close job adverts before the stated closing date. Wed encourage you to apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of our hiring process. Some of our roles require drug and alcohol testing as part of our induction.#MGroupT IND1TPBN1_UKTJ

Description Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: Centrica Power is at the forefront of the UK and Irish energy transition. Our portfolio spans flexible and conventional generation, renewable energy, energy storage and nuclear. With over £2bn of gross capital deployed, over 600MW in operation and a further 500MW in construction, still we continue with our ambitious growth plans in place, we're building a Power business that will play a major role in the UK's low carbon future. We're involved in some of the most exciting projects in the sector - from our 20% stake in the current UK nuclear fleet, to our 15% investment in the development of Sizewell C, to leading the UK's first advanced modular reactor programme with X Energy and renewables portfolio. And that's just the start. Over the next five years, we're accelerating investment as part of Centrica's green growth strategy. This is your opportunity to help shape a business of major strategic significance to Centrica and to the UK's energy mix. About your role: We're looking for a Grid Intelligence Manager to build and own our view of how network access and system constraints shape value across Centrica Power's portfolio. You'll translate NESO, TO and DNO signals, from queues and reinforcement plans to constraint patterns, outages and reforms, into clear recommendations on siting, connection strategy, curtailment risk and commercial opportunities ensuring grid insight directly informs project development and value creation.. Location: We work flexibly in line with our Flexible First working arrangements believing that empowered colleagues are happier and more productive. This role will be initially focused on the UK and Ireland Power markets but may expand over time. Therefore, there will be a requirement to attend meetings across our Windsor, Reading, Ireland and London offices. Responsibilities of the role: Develop and maintain a UK & Ireland grid constraints opportunity map, identifying where constraints occur, what drives them and how assets can monetise or mitigate them. Analyse constraint frequency, severity and system service potential to support commercial opportunity valuation, incorporating outages, reinforcement plans, queue movements and new connections. Provide grid-led insight for asset and portfolio decisions, including location screening, technology fit, access risk and constraint exposure. Stay across key grid and regulatory developments, contributing SME input to consultations and industry forums. Interpret rule and code changes, producing clear briefs and recommended actions. Support revenue optimisation by feeding grid insights into dispatch, bidding and operational priorities. Lead engagement with external modelling and consultancy partners - defining scope, challenging assumptions and converting outputs into actionable decisions. Strengthen relationships with NESO, DNOs, TOs, industry bodies and peers to stay ahead of emerging constraint drivers and access developments. Run a simple governance cadence, including a constraints watchlist, decision triggers and concise monthly updates. Partner with connections and delivery teams (not owning day-to-day applications) to provide intelligence, translation and strategic decision support. Provide assumptions for project value drivers related to network connection, losses, constraints and curtailment. Support due diligence on potential investment opportunities alongside SMEs across the business. Here's what we're looking for: Degree in Electrical Engineering, Power Systems, Energy Systems or equivalent experience. Professional registration (Chartered or working towards) is desirable. Training in Grid Code, connection standards or power systems. Proven experience with GB, and ideally Irish, electricity networks, with strong understanding of constraints, curtailment and access risk for generation and storage. Deep knowledge of UK grid connections, testing and compliance processes. Strong grasp of how grid issues translate into commercial impact. Working knowledge of Grid Code, CUSC, BSC and DNO connection frameworks. Demonstrated ability to produce high-quality grid intelligence outputs, including constraint mapping and forward-looking risk indicators. Confident external engagement with DNOs, NESO, TOs and consultants, with the ability to challenge assumptions and translate findings into decisions. Strong analytical skills with large time-series datasets; Excel and Power BI essential, SQL/Python desirable. Familiarity with grid modelling tools (e.g., PowerFactory, PSS/E) is a plus. Excellent communication skills, able to explain grid topics clearly to non-specialists. Understanding of ancillary services and technology capabilities. Ability to use reinforcement plans to identify evolving constraint and system service opportunities. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. xrnqpay Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. Key Role Responsibilities Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Follows up on receipt of required documentation, contract returns and processes payments. Conducts scheduled Residents apartment visits. Manages cancellations. Responds to online (webchat) and email enquiries in a professional and engaging manner Supports other communities when required including cross selling based upon potential resident requirements. Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings Actively understands, updates and improves knowledge of community, amenities, units and local area features. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Supports Resident events and activities within the Community Assists with Community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Screens property visitors, guests and contractors Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Completes Health and Safety compliance activities in line with the Companys policies and procedures Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Register, secure and correctly issue Resident parcels/deliveries Proactively attends to or organises ad hoc or minor cleaning requirements. About You Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. A team player who is evidently approachable and welcoming Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using online and web tools/resources for gathering and presenting research and information High attention to detail in personal presentation Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site. TPBN1_UKTJ

Senior Cost Manager – Central PMO London (Hybrid – 3 Days in Office) | £80,000–£100,000 + Excellent Package An exciting opportunity has arisen to join one of the UK's largest and most complex infrastructure programmes. Our client is seeking an experienced Senior Cost Manager to join their Central PMO Project Controls team, playing a key role in driving cost governance, forecasting and reporting across a multi-billion-pound project. Working alongside the Cost Lead and wider Project Controls team, you'll help deliver robust cost management processes, provide strategic insight to senior stakeholders and support informed decision-making across the programme. The Role Key responsibilities include: Supporting and improving the programme's Cost Management Framework. Providing governance and assurance across cost reporting and forecasting. Reviewing project performance, forecasts and earned value data. Producing high-quality reports and management information. Working closely with Planning, Risk and Change teams to deliver integrated project controls. Identifying trends, challenging performance and driving continuous improvement. Supporting the development of digital reporting tools and mentoring junior team members. About You You'll have experience as a Senior Cost Manager, Cost Lead or Project Controls Manager on major infrastructure or capital projects, with strong knowledge of: Cost control, forecasting and financial reporting. Project controls and programme governance. Stakeholder management and presenting to senior leadership. Earned Value Management and NEC contracts (desirable). Power BI or similar reporting tools (advantageous). A degree in a relevant discipline is preferred, along with experience in sectors such as infrastructure, nuclear, rail, energy or defence. Package £80,000–£90,000 (DOE) Up to 10% bonus Up to 15% employer pension contribution Private medical insurance Flexible benefits allowance 28 days annual leave plus bank holidays (increasing with service) Hybrid working (3 days per week in the London office) If you're looking to play a pivotal role on one of the UK's flagship infrastructure programmes while developing your career within a high-performing Project Controls team, we'd love to hear from you

Brief Summary: Are you an experienced HGV Technician or PSV Technician looking for your next challenge? We are recruiting skilled engineers to join one of London's leading bus operators working an alternating early late shift pattern for £32 per hour, maintaining modern fleets that keep the capital moving safely and reliably every day. Whether you have current PSV experience or are looking to transition from HGVs, we'd love to hear from you. The Role: As a PSV Technician, you'll play a vital role in ensuring vehicles are maintained to the highest standards of safety, reliability and performance. Working alternating early and late shifts you’ll be working within a well-equipped workshop where you'll carry out scheduled servicing, inspections, diagnostics and repairs to minimise vehicle downtime and maximise fleet availability. Key Responsibilities: • Carry out routine servicing, maintenance and repairs on buses and coaches., • Diagnose and rectify mechanical, electrical and pneumatic faults., • Complete safety inspections and preventative maintenance in line with manufacturer and DVSA standards., • Prepare vehicles for MOT testing and ensure they remain fully roadworthy., • Respond to breakdowns and carry out repairs efficiently., • Use diagnostic equipment to identify and resolve faults., • Accurately complete maintenance records and job documentation., • Maintain a clean, safe and organised working environment., • Work collaboratively with the engineering team to achieve fleet availability targets., • Ensure all work is completed in accordance with Health & Safety policies and company procedures. What We're Looking For: • NVQ Level 3, City & Guilds, IMI or equivalent qualification in Heavy Vehicle Maintenance and Repair., • Previous experience working on PSV, HGV, LGV or other heavy vehicles., • Strong diagnostic and fault-finding abilities., • Good understanding of electrical, hydraulic and pneumatic systems., • Ability to work independently as well as part of a team., • A proactive attitude with a commitment to delivering high-quality workmanship., • PSV licence is advantageous but not essential. What's On Offer: • £32 Per Hour, • Overtime opportunities., • Ongoing manufacturer and technical training., • Career progression within a well-established organisation., • Modern workshop facilities and equipment., • Company pension., • Generous holiday entitlement., • Employee assistance programme., • Free TfL Travel Pass If you're a skilled PSV Technician or HGV Technician looking to join a professional engineering team where your experience is valued and your career can progress, we'd love to hear from you

This is an excellent opportunity for a Project Planner to join one of London’s most ambitious residential developers and play a key role in the delivery of major developments across the capital. With a strong pipeline of high-profile residential and mixed-use schemes, this isn’t an opportunity to come in and simply maintain programmes. You’ll become an important part of the delivery team, working closely with senior project leadership and having real input into how complex developments are planned, sequenced and ultimately delivered. The role will see you involved across the full project lifecycle, from pre-construction and initial build strategy through to delivery and completion, developing detailed programmes for large-scale residential schemes including complex high-rise developments. You’ll work directly alongside Project Managers, Site Managers, Commercial teams and the supply chain, identifying programme risks before they become problems, challenging sequencing, monitoring progress and developing recovery strategies where required. You’ll have genuine visibility across the projects rather than operating as a Planner sitting separately from the delivery team. For someone currently working within a main contractor, this also represents an excellent opportunity to gain developer-side experience, giving you greater exposure to the wider decision-making process behind major residential developments and the opportunity to influence projects from a much earlier stage. We’re looking for someone with proven planning experience within residential construction, ideally having worked on major mixed-use or high-rise residential schemes. You’ll need a strong understanding of build sequencing and construction methodology, with Asta Powerproject experience preferred. What makes this opportunity particularly attractive is the pipeline ahead. You’ll be joining a business with significant ambitions across London, giving you the chance to build a long-term career, take ownership of increasingly complex projects and progress as the portfolio continues to grow. If you’re a Project Planner with a residential background who wants greater project exposure, more influence over delivery and the opportunity to work on some of London’s largest developments, I’d be keen to speak with you. Please either apply below or send your CV to (url removed) to find out more details

Capital One is committed to diversity in the workplace. Capital One is seeking an experienced in-house commercial contracts solicitor to join our dynamic UK Legal Team. Capital One was officially ranked 9th in the UK's Best Workplaces list.

Identify opportunities to reduce total cost of ownership, improve working capital and drive greater efficiency across our indirect spend. A strong commercial mindset with the ability to identify value beyond headline cost savings, considering total cost of ownership, working capital, risk, service a

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Right to work in the UK and an enhanced DBS on the Update Service (or a willingness to obtain one).

Our cutting-edge innovations in BESS manufacturing are setting new standards for sustainability and efficiency.We believe in pushing boundaries, breaking molds, and redefining what's possible.If you're passionate about driving change and want to be part of a team that's making a real impact, you've

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Take Your CM/QS Career to the US — Sponsorship, Relocation & Top Salaries.The Cost Manager / Quantity Surveyor is responsible for supporting senior members of staff and delivering comprehensive cost management services throughout the project lifecycle.This role ensures effective financial control,

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Clinical Safety Officer - This opening is to join one of the foremost strategy, risk and compliance providers in the UK. Established over a decade ago, The AbedGraham Group has grown in to one of the most trusted consultancies for technology companies and government agencies.

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My client, a successful food manufacturer based in the East Midlands area are seeking an experienced Hygiene Manager/ Supervisor, due to the continued expansion within the business.You will lead Hygiene teams and ensure that the hygiene function operates smoothly on site.Daily Tasks and Responsibili

Own the VIP program end to end at one of the fastest-moving crypto-native iGaming operators in the market. You set the standard for tone, empathy, professionalism, and proactivity — then you make it stick. You represent VIP to the exec team with judgement — flagging risk, defending margin, and s

Our client, a renowned Independent Power Producer (IPP), is seeking a Senior Project Planner to support the successful delivery of cutting-edge Battery Energy Storage System (BESS) projects across the UK.This role is instrumental in ensuring seamless project execution from inception through to compl

Enthusiasm to learn and motivation to take opportunities to develop oneself and others within Genesis Research.

This role will suit someone looking for greater autonomy, the opportunity to build their own practice and the support of an established national platform.

We're delighted to be recruiting on behalf of one of our long-standing clients - a highly respected UK-based professional membership organisation operating internationally within the healthcare and scientific community. This role would suit someone with experience in research management, grants admi

Proficient user of Microsoft O365 (Word, Excel, PowerPoint, OneDrive) and Adobe products (InDesign, Illustrator, Acrobat) required.

Senior Manager, CTA Regulatory Strategy | EU & UK.We’re looking for an experienced.Senior Manager, CTA Regulatory Strategy.This is an excellent opportunity for a regulatory professional with strong.You’ll work closely with Regulatory Affairs, Clinical, Medical Writing, CMC and other cross-functi

Manage sites, lists, libraries, permissions and other SharePoint components.

If you have enjoyed the corporate work you have done so far and want to develop a genuine niche beyond general transactional support - this could be for you!.

This opportunity is best suited to someone from a specialist structural, RC frame, basement, demolition, enabling works or heavy-refurbishment contractor. General new-build RC frame, fit-out or shell-and-core experience alone will not be sufficient.

One of the UK's leading Apprenticeship Training Providers is recruiting an Independent End Point Assessor to join their Data & AI delivery team.

Banking and finance work sits naturally alongside our growing property, insolvency and commercial practices, and we are looking for someone who can build a quality practice for lenders, borrowers and other financial stakeholders. You will get genuine access to our C-Suite, senior partners, leaders a

As an Employment Solicitor, you’ll play a key role in advising clients on a broad range of employment law matters, supporting organisations across the sectors that Stone King is renowned for serving. We're looking for someone who combines strong technical ability with excellent client care skills

Managing complex and ever-changing diaries across multiple time zones. This is a hybrid role, four days in the office, one day from home.

Medical AI is being deployed across UK healthcare faster than anyone is checking it.

Interim Workforce Project Support / PMO Support.Approximately £350-£400 per day.GatenbySanderson are currently supporting a Healthcare Organisation with their search for an Interim to support them within the Workforce team, specifically within their vacancy management and establishment control pro

Are you an experienced property claims professional with exposure to.Do you want to work in a fully remote role where you can take ownership of a caseload and collaborate with engineers and technical specialists?.You’ll be joining a forward-thinking claims environment that is focused on delivering

If you're looking to take your medical writing career in a new direction and gain expertise in one of the fastest-growing areas of healthcare communications, please apply below or pop me an email - m.

We are supporting an established technology business in the appointment of a CTO / R&D Director to lead its global software engineering and R&D function.Reporting directly to the Managing Director, this is a senior leadership role responsible for technology strategy, engineering delivery, software q

Leading a specialist team responsible for the design, development and deployment of pricing algorithms.Developing people, improving ways of working and strengthening collaboration across Pricing and the wider business while using your expertise to contribute to the businesses largest transformation

This is a fantastic opportunity for someone who has spent their career running or supporting payroll for schools, MATs, or Local Authorities and wants to use that expertise in a different way.

Eames Consulting are currently supporting an established and growing Wealth Manager looking to appoint a Compliance Assurance Manager to lead the monitoring function.Own and enhance the compliance monitoring framework, ensuring key risks are identified and prioritised.Lead delivery of the compliance

Flexzo Teach | International School Teacher.Premium teaching opportunities with leading international schools in the Middle East.Flexzo Teach connects exceptional educators with teaching roles abroad.Register today to join our elite talent pool and unlock your next career move in the.Receive direct

Pharmaceutical-related background, with at least a bachelor's degree.More than 10 years of experience in the pharmaceutical industry, with over 5 years of global feasibility experience.Specialized in pre-award feasibility area.Experienced in team management.Preference will be given to those who have

We are growing our Building Control team at.Plan Checkers who are committed to quality, compliance and delivering an outstanding customer experience.This is an exciting opportunity for individuals who take pride in delivering high-quality plan assessments, ensuring compliance with Building Regulatio

We foster a working culture where employees have integrity, honesty and respect for one another without regard to race, national origin, religion, gender identity or expression, sexual orientation or disability. This role is well‑suited to someone with significant experience in clinical studies an

They want someone with a strong attention to detail and someone who is able to work both independently and as part of a team.