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24,700 per annum Transport Customer Support Agent 24,700 per annum Folkestone Hybrid Join our Transport team and play a key role in delivering seamless operational support to the Saga Transport Team and our customers. In this position, youll be at the heart of our operation, speaking directly with customers, our fleet and affiliate drivers, checking journey details and making sure everything runs smoothly from booking through to pick-up. Its a fast-paced, detail-focused role where your communication skills and ability to stay one step ahead will make a real difference to the customer experience. For many of our customers, this service is new, and a pre-journey call can sometimes feel unexpected. Thats where you come in, someone who can immediately put people at ease, speak with patience and clarity, and turn any uncertainty into confidence and reassurance. Were looking for someone with strong telephone-based customer service experience who is confident, calm, and personable. Youll be a great listener, able to understand customer needs quickly, show empathy, and provide reassurance when plans change or issues arise; ensuring every interaction leaves the customer feeling supported and in safe hands. This role also offers a fantastic opportunity to gain exposure within the travel and transport operations industry. Youll build a broad understanding of how a transport operations team functions, working closely with duty managers, sales teams, drivers, affiliates, and a range of internal and external teams. Its a chance to develop valuable operational and customer-facing experience in a dynamic, service-driven environment. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. *The role operates across a rota covering 8am 6pm, Monday Friday, with shifts scheduled between 8am 4 pm, 9am 5pm and 10am 6pm. Very occasionally, during peak cruise periods, there may be a requirement to work a Saturday on a rota basis, with time given back during the week. Role Responsibility As a member of our Customer Support Team, you will be responsible for contacting customers ahead of their journey to confirm details and ensure everything is accurate and ready for service. Other accountabilities include: Handling inbound calls and emails from customers, fleet drivers, and affiliate drivers, taking ownership of queries through to resolution Managing shared and personal inboxes, responding within agreed service levels Updating and maintaining systems and databases with accurate, real-time journey information Processing changes, cancellations, and requests efficiently while minimising disruption to schedules Proactively considering factors such as traffic, weather, and flight changes to support smooth journey delivery Communicating clearly with customers and drivers regarding pick-up details, luggage, and mobility requirements Working collaboratively with wider operational teams and support other areas when needed to maintain overall service delivery The Ideal Candidate Youll already have experience delivering excellent customer service over the phone, with a calm and confident approach. Youre a great listener, naturally empathetic, and able to communicate in a clear, reassuring way. Skills and experience required include: Strong customer service and communication skills, particularly over the phone A calm, empathetic approach with the ability to build trust quickly Highly organised with excellent attention to detail Able to prioritise tasks and work effectively under pressure Comfortable using systems and Microsoft Office, with the ability to pick up new tools quickly (experience with Excel is beneficial but not essential) A proactive, solutions-focused mindset with good judgement Strong administrative and organisational skills Knowledge of UK geography and road networks is desirable Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: - 25 days holiday + bank holidays - Option to purchase additional leave - 5 extra days - Pension scheme matched up to 10% - Company performance related annual bonus - Up to 5% - Life assurance policy on joining us, 4 x salary - Wellbeing programme - Colleague discounts including family discounts on cruises, holidays and insurance - Range of reductions and offers from leading retailers, travel groups and entertainment companies - Enhanced maternity and paternity leave - Grandparents leave - Income protection - Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3545

30,000 to 36,000 DOE Treasury Analyst Salary 30,000 to 36,000 depending on experience Permanent Hybrid / Folkestone Working as a Treasury Analyst here at Saga you will be key to looking after the financial health of our organisation by mitigating risks, keeping assets safe and returns optimised. It is truly a very critical role sitting in the fast-paced operation of Treasury and is a central point of contact of a small dynamic team. Our Treasury department manages the Groups cash, debt, currency and commodity hedges and investment strategy. We are an Enterprise function and have internal stakeholders across the Group and external stakeholders including lenders and auditors. We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone, Kent alongside home-working. Role Responsibility The Treasury Teams objective is to look after the financial health of our organisation by mitigating risks, keeping assets safe and returns optimised. As a Treasury Analyst, youll play a critical role in the daily operation of Treasury and be a central point of contact within a small team. Youll support the management of the Groups cash, debt, currency and commodity hedges and investment strategy. Working closely with colleagues across Finance and Group Professional Services, youll assist with Treasury operations, reporting and banking activities while developing strong relationships with external partners including banks, financial service providers and auditors. In this role, you will: Manage Enterprise-wide cash balances each day, ensuring there are no overdrawn balances and that surplus funds are invested in line with policy, ensuring regulatory capital is ringfenced where required. Ensure all bank transfers are accurately recorded in the general ledger (Workday). Assist with implementation of process improvement and automation of daily processes, especially cash management. Complete FX settlement on behalf of the Travel business, in line with Group policy, including coordination and trading of weekly requirements. Prepare and process manual payments, including coordination of the authorisation process. Maintain the bank account register, monitor account usage and support the opening, amendment and closure of bank accounts as business requirements evolve. Lead online banking and portal administration, including maintenance of user and contact lists. Take ownership of bank mandates, coordinating changes with the Company Secretarial Team and various banks, and maintaining a master database. Assist with month-end Treasury processes, such as FX reconciliations, intercompany funding transfers and preparation of Treasury reporting. Act as a key point of contact for our banking and other partners, with responsibility for KYC requests. Manage the Treasury inbox, providing appropriate responses in a timely manner and escalating queries where appropriate. Support ad hoc projects and tasks as required. The Ideal Candidate Were looking for someone with strong communication skills who can act as one of the primary points of contact within a small team and communicate directly with internal and external stakeholders. Youll have: A sense of urgency, with the ability to role-model the Saga value of Make it happen. The ability to work autonomously. Excellent accuracy and the ability to self-review, particularly given the exposure to material transactions and executing foreign exchange trades with banks. The ability to identify training needs to resolve gaps in knowledge and skills. Have a treasury, economics, or accounting background. Familiarity with banking and payment mechanisms beneficial. Desirable: Experience with Workday. Experience with Microsoft Office, particularly Excel. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: - 25 days holiday + bank holidays - Option to purchase additional leave - 5 extra days - Pension scheme matched up to 10% - Company performance related annual bonus - Up to 5% - Life assurance policy on joining us, 4 x salary - Wellbeing programme - Colleague discounts including family discounts on cruises, holidays and insurance - Range of reductions and offers from leading retailers, travel groups and entertainment companies - Enhanced maternity and paternity leave - Grandparents leave - Income protection - Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3546

55,000 - 63,000 per annum dependent on experience Controls Testing Manager 6 Month FTC 55 - 63,000 per annum London/Folkestone Hybrid We are seeking a motivated and technically strong Internal Controls manager, with experience in controls testing and supporting Risk and Control Self-Assessment (RCSA), to join our growing FTSE 250 business for a six-month fixed term contract. This is a fantastic opportunity for someone who enjoys working in a dynamic environment to set up and contribute to a project that is focused on the enhancement of the operation of the internal control framework across Saga Services Limited (SSL) Reporting to the Head of Risk, you will work closely with the Insurance CFO and operating within the first line of defence. You will set up and run a project that will enhance the internal controls across SSL financial, operational, and compliance control environment. You will assist with the implementation and ongoing monitoring of SSL internal control framework that is appropriate for the risk environment of the business. The primary focus will be on setting up and running a project to testing material and key controls, providing assurance over the design and operating effectiveness of those controls across key functions: Marketing, Product and Partnership, Operations, Finance, Technology, Change, Risk and Compliance. This role will work alongside stakeholders in the business as well as engaging with senior leaders and Risk SMEs to implement and document the new controls standard. You will support executive management by providing insight on the effectiveness of SSL control environment overall and by function ensuring alignment with external regulatory expectations and Saga Group governance standards. This will be achieved by working with the group risk function to ensure that SSL is aligned on the standards and level of documentation expected. We work in a hybrid way at Saga, both at home and in the office. This role requires you to be working across our London and Folkestone office at least twice a week, allowing us to collaborate and share success as a business. Role Responsibility As our Control Testing Manager you will be responsible for setting up and implementing the control framework approach by working with control owners and senior leadership across Sagas Insurance business. Other accountabilities will include: - Training the first line risk and control owners on their accountabilities and standards expected - Working with all functions control owners and control managers to: - Conduct design effectiveness reviews of controls in line with control objective, create/review process maps, and work with the business and SMEs to complete design testing, document test result to resolve control design failures and monitor remediation plans. - Perform operating effectiveness testing of controls, provide outcomes and recommendations, and work with the business to address root causes of control deficiencies and track remediation plans. - Provide guidance and best practice advice to control owners on remediation activities and internal control improvements. - Supporting the business with their Risk and Control Self Assessments and help support maturity and improvement of the process application. - Leading in the development of control indicators and measures to assess control effectiveness. - Working with the business to develop continuous monitoring practices and using data analytics to assess control effectiveness. - Helping the business in understanding and applying how the new UK Corporate Governance Code requirements affect processes and controls. - Leading the preparation of management information and compiling control assessment findings and recommendations for reporting to Executive and Board Committees with the Head of Risk and CFO. The Ideal Candidate It is essential that you have strong experience in Internal Controls, Risk Management, SOX, Operational Risk or Internal Audit. Ideally you will come with experience from within the Insurance industry, and the regulatory environment knowledge. Other skills and experience include: Strong understanding of control design and operating effectiveness assessments Experience developing testing methodologies and quality assurance processes Experience presenting to senior leadership and governance committees Experience of working with implementing GRC systems Experience using data analytics for control testing Knowledge of automated controls and IT General Controls (ITGCs)Internal Control approaches such as COSO Control Design Assessments Operating Effectiveness Testing Sampling Methodologies Root Cause Analysis Issue Management Working with a control tool / spreadsheets for recording Experience using data analytics for control testing Knowledge of automated controls and IT General Controls (ITGCs) Audit / finance / IT control methodologies Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: - 25 days holiday + bank holidays - Option to purchase additional leave - 5 extra days - Pension scheme matched up to 10% - Company performance related annual bonus - Up to 5% - Life assurance policy on joining us, 4 x salary - Wellbeing programme - Colleague discounts including family discounts on cruises, holidays and insurance - Range of reductions and offers from leading retailers, travel groups and entertainment companies - Enhanced maternity and paternity leave - Grandparents leave - Income protection - Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3543

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