Head of Coffee and Training
2 days ago
Cullercoats
\n \n Tynemouth Coffee Company is looking for an experienced, hands-on Head of Coffee to take ownership of our coffee programme and support the growth of our wholesale business. \n This varied role covers green-coffee sourcing, commercial roasting, quality control, product development and production planning. A major part of the position will be onboarding, training and continuously supporting our wholesale customers. Key responsibilities\n\n • Source and select green coffee, working with importers and suppliers.\n, • Roast on our Giesen roaster using Cropster.\n, • Develop and maintain consistent roast profiles.\n, • Lead cupping, quality control and new coffee development.\n, • Plan roasting around stock, forecasts and customer orders.\n, • Maintain production, traceability, food-safety and quality records.\n, • Onboard new wholesale customers from installation through to launch.\n, • Deliver practical barista, brewing and coffee-knowledge training.\n, • Set espresso recipes and help customers dial in their equipment.\n, • Provide ongoing customer support, refresher training and quality reviews.\n, • Visit customer sites to troubleshoot coffee quality, grinders, recipes and workflow.\n, • Help wholesale customers maintain consistently high standards.\n, • Work alongside our sales and engineering teams to deliver an excellent customer experience.\n\n About you\n You will have: \n\n • Commercial coffee-roasting experience.\n, • Strong knowledge of roast profiling and sensory quality control.\n, • Experience sourcing or evaluating green coffee.\n, • Barista experience and confidence delivering practical training.\n, • Excellent communication and customer-service skills.\n, • The ability to explain technical coffee concepts clearly.\n, • Strong planning, organisation and attention to detail.\n, • A practical, reliable and commercially aware approach.\n, • Flexibility to work variable hours, including early starts.\n\n \n Experience with Giesen equipment, Cropster, SCA qualifications, wholesale account support or food-safety systems would be advantageous. \n There are no direct line-management responsibilities, but you will set coffee-quality standards and provide technical guidance across the business. \n To apply, send your CV and a short covering note outlining your roasting, green-coffee and wholesale training experience to CS@tynemouthcoffee.com by 31/08/2026 . \n \n We are looking to appoint quickly and may interview suitable applicants before the closing date.