Conference and Banqueting Floor Manager
12 days ago
Birmingham
Join an Award-Winning Workplace Culture At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel. Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore ourCareers Blogto see why were more than a great place to staywere a great place to work. Exceptional Hospitality Starts with You Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a Conference and Banqueting Floor Manager , youre not just providing strategic leadership and direction for event set-up operations youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: Lead event set-up operations: Provide overall strategic direction to ensure all event spaces are prepared accurately, efficiently, and in line with client specifications Drive seamless event turnover: Oversee breakdown and clean-up procedures to maintain high standards of cleanliness, organization, and readiness for future functions Uphold space presentation standards: Guide team members with tasks such as furniture care, floor maintenance, carpet cleaning, and overall banquet space presentation Support event success: Assist with planning, organization and execution of all banquet functions Enhance guest experiences: Collaborate with the other F&B and Culinary teams to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the banqueting experience Champion company culture: Foster a diverse, high-performing team by integrating Hiltons values into all event initiatives, creating a guest- and team member-centric environment, and leading with direct, meaningful engagement Develop and guide talent: Advocate for team members through career development planning, mentorship, and succession strategies while maintaining an open-door policy, resolving conflicts effectively, and ensuring a productive, motivated work environment What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. TPBN1_UKCT