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ROLE : Children's Contact Centre Deputy Manager LOCATION : Coventry, CV4 RESPONSIBLE TO : Contact Centre Manager Salary : £29,000 per year Working hours : 39.5 hours per week Working days : Tuesday-Saturday (including bank holidays) This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance. Main Objectives: The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements. The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required. Key Responsibilities: General Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities Maintain at all times strict confidentiality of information relating to any sensitive information Communicate information effectively using the correct channels; Ensure familiarisation and adherence with Swan Familys policies and procedures at all times Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm Carry out responsibilities effectively, accurately, promptly and in a well-organised way Observe and work to the Swan Familys Core Values Dispose of confidential paperwork appropriately using secure methods To uphold Swan Family's core values, including treat all with respect. Swan Family operate as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal. Principal Duties To assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Managers meeting at Head Office To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered. To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met. To ensure the centre is a safe environment to work in and visit. Ensuring timely flow of information between Swan Family, its clients and workers. To conduct Safeguarding (Warner) interviews with candidates where required. To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required. To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required. To work with Swan Family departments to share information for the business needs and service delivery including data monitoring and service performance reviews. To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager. To follow Swan Family and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety. To resolve daily operational problems and queries efficiently and effectively. To promote a professional service at all times. To provide feedback and reporting to the Contact Centre Manager on a regular basis. To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required. To ensure the centre standards are maintained and the centre is always clean and tidy. To ensure that the centre is a welcoming environment and that high customer service standards are upheld by all staff. Performance Measurement The jobholders commitment to, and success in, their Personal Development Plan. Improvement in the quality and content of service provided. Ability to cope with periods of high workload and prioritise tasks Contribution to the overall team effort Achievement of goals indicated in monthly performance reviews Achievement of all areas of minimum performance standards Strict Confidentiality Due to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal. Supervision The jobholder works within the guidelines laid down by the Manager, being adaptable to the changes in the priorities dictated by the superior. Decision Making The jobholder is responsible for prioritising his/her daily workload whilst accounting for the priorities of the Manager. Job Types: Full-time, Permanent Benefits: Company pension Work Location: In personc272c101-f45c-4783-b4a0-50ad222b87c0

Senior Practitioner - Emergency Duty Team (EDT) Coventry City Council | £33.30 per hour Umbrella | Office Based | Ongoing Agency Contract Eden Brown Synergy is currently recruiting for an experienced Senior Practitioner to join the Emergency Duty Team (EDT) at Coventry City Council. This is an excellent opportunity for an experienced Social Worker with previous EDT experience who thrives in a fast-paced environment and is confident making autonomous safeguarding decisions outside of normal office hours. Working within the Council's Responsive Services, you will play a vital role in delivering an out-of-hours emergency social care service across Children's Services, Adult Social Care, Housing and Youth Justice Services, ensuring that urgent safeguarding concerns are responded to promptly and effectively. The Role As a Senior Practitioner within the Emergency Duty Team, you will: Respond to urgent safeguarding concerns involving children, young people, adults and families. Assess and manage risk in complex and emergency situations. Lead safeguarding decision-making outside of core working hours. Provide professional advice, guidance and consultation to partner agencies. Support and supervise Children and Family Workers. Work collaboratively with Police, Health, Housing and other partner agencies. Maintain high standards of statutory recording and social work practice. Contribute to service development and continuous improvement.Working Pattern Location: Between One Friargate and Whitley Depot, Coventry This is a fully office-based role operating on a variable rota covering evenings, nights, weekends and bank holidays. Example shifts include: Monday to Thursday: 16:45 - 00:30 or 23:50 - 09:00 Friday: 16:15 - 00:30 or 23:50 - 09:00 Saturday & Sunday: 08:20 - 21:00 or 20:20 - 09:00A full rota pattern will be provided prior to commencement. Requirements To be considered for this role, you must have: Social Work England registration. Previous Emergency Duty Team (EDT) experience (essential). Significant post-qualified experience within Children's or Adults' Social Care. Strong safeguarding knowledge and statutory social work experience. Excellent assessment and risk management skills. The ability to work independently and make sound decisions under pressure. Strong communication, leadership and partnership-working skills.Why Work with Eden Brown Synergy? Competitive hourly rate of £33.30 per hour Umbrella. Dedicated specialist Social Care Consultant. Access to a wide range of exclusive Local Authority contracts. Weekly payroll. Quick and efficient compliance process. Ongoing support throughout your assignment. £300 referral bonus when you recommend a qualified Social Worker who completes their placement.If you're an experienced EDT Social Worker looking for your next agency opportunity, we'd love to hear from you. Apply today or contact Mayur Rabari at Eden Brown Synergy to discuss the role further. Mayur Rabari Recruitment Consultant - Qualified Social Work Eden Brown Synergy ☎ (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

We are excited to be recruiting Bank Support Workers to join us at our brand-new supported living service in Swaffham. We’re looking for positive, fun, can-do Bank Support Workers who are passionate about delivering great support and making every day meaningful. Bank Support Worker - Swaffham.

Support Worker needed to assist adults with learning disabilities and autism, requiring a driving license and experience in a caring environment.

Provides person-centred support to adults with learning disabilities, autism, mental health challenges, and neurodiverse conditions, helping them live independently and achieve personal goals.

Bank Support Worker to join our dedicated te. Bank Support Worker Mental Health & Learning Disabilities - Worthing, West Sussex. Competitive hourly rate | Supported Living Service, Heene, Worthing - Bank Contract.

Support Worker needed to assist individuals in daily life, promote independence, and provide emotional support.

Senior Support Worker Physical & Learning Disabilities - Hedge End, Southampton. Are you an experienced Support Worker ready to take the next step in your career?. Senior Support Worker to join our dedicated team at.

We Are Hiring!Bank Support workers located in RugeleyPay Rate: £12. What you’ll need:Experience working with learning disabilities, autism and challenging behaviours Person centred Provide personal care Be an advocate on someone’s behalfSupport Worker Roles and Responsibilities Experience in a

Bank Residential Support Worker needed for Homes2Inspire, a leading provider of children's homes. Role involves providing support within residential settings.

Seeking an experienced Bank Support Worker to provide enhanced care and support to individuals with severe mental illness, fostering independence and a safe environment.

Homes2Inspire (part of Shaw Trust Group).Do not wait to apply after reading this description a high application volume is expected for this opportunity.Desborough, Northamptonshire NN14.Homes2Inspire are one of the UKs leading providers of childrens homes, caring for over 150 children across 56 xwzo

This opportunity includes working in a supportive hospital environment providing high-quality anesthesia care.

We are looking for a Children Social Worker to join an Assessment Team. Cases are progressed to early help, child in need, or child protection pathways, ensuring that families receive the right support at the right time.

Cedar Lodge Care Home is a well established service in Taunton, Somerset, providing specialist dementia, palliative and respite care for up to 39 residents, alongside The Limes, a dedicated mental health community supporting a further 15 individuals. Building positive relationships is essential, hel

We are looking to recruit an experienced Groundworker to join our team delivering works within the Social Housing sector as part of a planned works programme. This is a fantastic opportunity for a skilled Groundworker looking for long-term work with the potential to secure a permanent position follo

We are looking for an Adult's Social Worker to join a Mental Health Team. This team operates within a multidisciplinary environment, delivering high-quality support to adults experiencing mental health issues. The team is responsible for developing personalised care plans, tailored to individual nee

As a Kitchen Assistant; you will be taking an active role in supporting the Chef with the preparation and delivery of meals for residents. We provide support for your role as Kitchen Assistant from our friendly team.

The Role Helping residents to remain as active and independent as possible Support residents with personal care and mealtimes Helping identify residents’ unique goals and implement personalised care plans &

We are looking for a Children's Social Worker to join a Looked After Children Team. The role of this team is to support, safeguard and plan for the children and young people who are in care. They are responsible for providing ongoing support, building relationships with the children and completing r

Undertake professional supervision of others and support their professional development including mentoring and support of designated staff enhancing and developing competences disseminating research and best practise findings to improve the performance of the team. Harm Outside the Home - Senior So

Working as part of a multidisciplinary team, you will be supported regionally and will have access to a variety of training and online courses to support your career development and growth. As a Social Worker you will be:. Supporting carers and families of detained patients.

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all thats needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your s

This is an excellent opportunity for experienced carer's, support workers, healthcare assistants, or individuals looking to build a rewarding career in care with a supportive employer that genuinely values its staff. Supporting mobility and daily living activities. Supportive and friendly management

You will join an experienced and supportive team where teamwork, wellbeing and mutual respect guide how we work. You will also benefit from regular supervision, ongoing training and peer support to help you maintain a healthy work-life balance. If you are an experienced Social Worker ready to step i

Ensure the highest possible levels of care are maintained by supporting/assisting Clients, when required, with all aspects of daily living. Support training and supervision of junior and new staff members in all aspects of their work in the Care Centre, under the supervision of senior staff members.

On-call support from our client coordinator. Our client is looking for the support of like-minded individuals to assist him with:. We are agents for university students with physical disabilities, providing personal, academic, and social support.

We're proud of the career pathways we offer and would particularly welcome conversations with experienced social workers who are looking to continue their professional journey as well as help nurture the next generation of social workers through guidance and shared learning. Supported by a strong le

Support people to stay independent in their own homes. Eager to learn (with our full training and support).

Support people to stay independent in their own homes. Eager to learn (with our full training and support).

Are you passionate about supporting young children and helping them thrive? Worldwide Education Recruitment is looking for enthusiastic and caring. Supporting children with their learning, development, and daily routines. Supporting meal times, personal care, and general nursery routines.

We are looking for passionate Senior Care Assistant , working Days at our Service Whittle Hall in Warrington supporting the management team in the home to drive the care forwards. As a Senior Care Assistant you will play a crucial role in caring for the people we support and will make a positive imp

Over time, this circle of support has increased to include a whole range of professionals that children and foster parents can tap into, whenever they need to. This includes social workers, fostering advisors, teachers and therapists, who all work with our foster parents and the children they look a

You will: Support people to stay independent in their own homes Provide personal care with dignity and respect Offer companionship and reassurance Assist with medication, mobility, and mealtimes Be a trusted part of a close-knit, local team Qualifications What were looking for? No experience? No pro

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Be an efficient worker who can carry reasonable instructions from other team members. With our vision of "creating meaningful lives together," we proudly offe

Role Overview As Senior Care Assistant, you will guide and support your team in delivering safe, high quality, person centred care that makes a real difference every day to our residents. NVQ Level 2 in Health & Social Care (minimum), with Level 3 desirable or willingness to work towards Medication

What You'll Be Doing: Specialist Complex Care: Supporting clients with tracheostomy care, ventilation support, and respiratory needs Managing complex medication regimens and clinical observations Providing personal care with dignity and respect for clients with physical disabilities Supporting clien

Our client is currently recruting experienced warehouse operartives to join their busy operation in Taunton.Monday to Friday) Dutes include loading / unloading.Stacking goods on to pallets along with general warehouse duties.There will be some heavy lifting involved and the goods can weigh upto 20kg

FC Workforce are recruiting Night Warehouse Operatives for our client in Hinckley (LE10) , starting next week! INDUCTION ON 27TH AUGUST 2026 Shift times will be - 3am - 8am Available 7 days a week Pay rates - £12.About the role - Night Warehouse Operative Parcel sorting Loading and unloading Scanni

Warehouse Operative/FLT Driver £33,150 per annum Hours of Work: Mon to Weds: 07:30 to 17:00, Thurs & Fri: (Alternating Shift) 07:30 to 17:00 / 08:00 to 17:30 Great working environment Personal development Free parking We are currently recruiting on behalf of our client for an experienced FLT/Wa

You will ensure equipment and systems are working safely and efficiently, responding promptly to issues and supporting planned maintenance. Working independently and alongside the wider team, you will follow health and safety procedures, support compliance checks and help maintain a well organised,

Contract Type: Temporary to permanent The Role: Operating the FLT counterbalance truck to move products around site Supporting the wider team moving and lifting products General warehouse duties as and when required Loading and loading vehicles using the truck About You: A minimum of 1 years of expe

Overtime and bank holiday rates will be discussed at interview.