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Field Service Engineer – Heavy PlantLocation: Nationwide – Home Based / Regional Coverage Salary: £38,000 – £48,000 depending on experience Benefits: Overtime, paid door-to-door travel, company van, fuel card, tools, laptop, phone and ongoing manufacturer training We’re supporting a growing construction equipment manufacturer with the appointment of a number of Field Service Engineers across the UK. These are home-based positions covering an agreed regional territory, working directly with customers to keep heavy plant and construction equipment running efficiently. It’s a good opportunity for an experienced engineer who enjoys being out in the field, solving problems and working independently, while still having the backing and training that comes with a manufacturer environment. The roleYou’ll be responsible for servicing, maintaining and repairing a range of construction and heavy plant machinery at customer sites. Typical work will include: Breakdown response, fault-finding and diagnostics Planned servicing and preventative maintenance Mechanical, hydraulic and electrical repairs Major component replacement where required PDI and machine commissioning Completing service reports and job documentation Working directly with customers and operators on site What we’re looking forWe’re interested in speaking with engineers from construction equipment, heavy plant, agricultural machinery, HGV or similar heavy engineering backgrounds. Ideally you’ll have: Previous field service or mobile engineering experience Strong diagnostic and fault-finding ability Good knowledge of diesel engines, hydraulics and electrical systems NVQ Level 3 or equivalent engineering qualification Experience working on heavy mobile equipment A full UK driving licence A professional, customer-focused approach Direct construction equipment experience would be ideal, although strong engineers from closely related sectors will also be considered. Package £38,000 – £48,000 basic salary depending on experience Paid door-to-door travel Overtime available at enhanced rates Fully equipped company service van Fuel card Laptop and mobile phone Specialist tooling and PPE Manufacturer-backed technical training Long-term progression opportunities There are multiple positions available across the UK, so we’re happy to speak with experienced engineers nationwide. For a confidential discussion about the opportunities available in your area, apply with your CV or get in touch directly

Parts Sales Support Specialist Portsmouth Full-time | Permanent £30,000 About the Role An exciting opportunity has arisen for an experienced Parts Sales Support Specialist to join a busy and growing spare parts team in Portsmouth. This role is ideal for someone with experience in parts sales, technical parts support, order processing or customer service within a technical environment, who enjoys working with customers and has a genuine interest in machinery and parts. You’ll support customers, dealers, engineers and internal teams by identifying the correct parts, preparing quotations, processing orders and ensuring enquiries are followed through to completion. You’ll also have the opportunity to contribute to sales growth, stock planning and continuous improvement within the parts function. Key Responsibilities • Handle customer, dealer and internal parts enquiries by telephone and email., • Identify the correct parts using machine details, electronic catalogues, manuals and technical drawings., • Check part numbers, supersessions, compatibility and suitable alternatives., • Provide accurate information on pricing, availability, lead times and delivery options., • Prepare accurate quotations and proactively follow up opportunities., • Process sales orders accurately through the ERP system., • Monitor outstanding orders, shipments and backorders, providing customers with regular updates., • Support returns, credits, shortages, damaged deliveries and warranty-related parts administration., • Follow up quotations, lost sales and agreed customer opportunities to support sales conversion., • Identify additional sales opportunities using customer, machine and sales history., • Support targeted sales of service kits, filters, wear parts and other relevant products., • Work closely with warehouse, service and sales teams to ensure orders are fulfilled accurately and on time., • Coordinate urgent requirements relating to breakdowns, planned maintenance and machine handovers., • Liaise with suppliers and external partners to resolve parts, availability and delivery queries., • Take ownership of customer enquiries and orders through to completion., • Produce accurate sales and operational reports covering sales, quotations, margins and backorders., • Maintain accurate customer, machine, pricing and parts information within ERP systems., • Support stock and replenishment reviews using sales history, demand and supplier lead times., • Assist with purchase-order and stock-adjustment proposals., • Monitor excess, slow-moving and obsolete stock and support agreed improvement actions. Requirements/Previous Experience • Previous experience in parts sales, parts advising, sales support, order processing or technical customer service., • Experience within construction equipment, agricultural machinery, material handling, automotive, commercial vehicles or another technical parts environment is highly desirable., • Strong ability to identify parts using machine details, catalogues, manuals or technical drawings., • Excellent customer service and communication skills, with confidence dealing with customers by telephone and email., • Good commercial awareness, including pricing, discounts, gross margin and customer requirements., • Strong attention to detail and a highly organised approach to order processing., • Good Microsoft Excel and general IT skills, with the ability to work confidently with detailed sales and inventory information., • Experience with construction or heavy machinery parts, including excavators, wheel loaders or similar equipment, would be advantageous., • Knowledge of service parts, filters, engines, hydraulics, undercarriage, wear parts or ground-engaging tools would be beneficial., • A proactive, technically curious and commercially minded approach, with the ability to work calmly under pressure and take ownership of customer requirements. If you have technical parts experience and are looking for your next career opportunity in Portsmouth, I’d love to hear from you. Apply now or call Lynsey at Key recruitment for more information

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