1st line support jobs in Letchworth Garden CityCreate job alerts

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?This role is in our Plant & Fleet department, our Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs, offering hire solutions that are commercially effective, reliable, safe and compliant.Want to come and be a part of it?What will you be doing?You will beaccountable for the overall management of the depot, taking primary responsibility for the safety, security, and environmental performance of the site, including the building, yard, employees, visitors, contractors, and office staff.This role provides first-line leadership and oversees daily workshop operations and ensures technician productivity is maintained to a high standard. 1st Line conductWorkshop supervision - day to day activity management of technician Productivity & efficiencyManage 3rd party work bookingsH&S management ensure robust standards are adhered toRaise POs manage & organize cost effective, Quality solutions for M GroupVOR Control ensure asset availability is maximized by maintaining low VOR through a key focused reviewing regularly across multiple departmentsCommunication - Deliver Business updates and technical Toolbox Talks to keep the Workshop team appraised of technical/safety & Business updates,On hire Preparation requests From Rental team- manage and scheduled in additional workload as requestedWhat youll bring Previous experience of working as a Senior Engineer or Workshop Supervisor role gained through working as a Service Engineer/Fitter on LCVs, HGVs or Plant & Equipment or in a similar position.Engineering qualification (likely to be gained in a Construction Plant environment, City & Guilds or NVQ preferred) achieved through a recognised formal training programme.Capability to take ownership and responsibility.Committed to delivering high standards of work & customer service.Ability to analyse data and produce detailed counter measures to close performance gaps and provide high asset compliance.Keen to learn with an interest in development and progressionHardworking, Driven & passionateExcellent attendance and timekeepingReliableAbility to use own initiativeMust have a can do attitudeWe offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeIn addition, this role offers; Company carand fuel card with a range of EV and hybrid vehicles to choose fromPrivate health care and health care cash plan for youDiscretionary bonus scheme25 days annual leave plus bank holidaysRecommend a friend get rewarded for introducing people to us!About usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupTPBN1_UKTJ

Region/ country - United Kingdom \n Job title - Service Desk Operator \n Reporting to - IT Service Desk Manager \n Location - Stevenage Hybrid \n \n Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. \n \n With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. \n \n Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic partnerships, and a comprehensive SaaS-based platform, this program will create an advanced, candidate-centric experience tailored to meet tomorrow’s public sector skill demands. \n This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure. \n \n As a 1st Line IT Service Desk Operator, you will be responsible for providing essential IT support, ensuring effective communication with users, and maintaining an organised and efficient service desk operation. Your key duties include incident management, problem-solving, and escalation where necessary, to maintain a high level of service and user satisfaction. \n \n\n • Act as the first point of contact for system users, handling IT-related queries via phone, email, and ticketing systems.\n, • Provide initial troubleshooting and resolution for common issues related to system access, functionality, and performance.\n, • Log, categorise, and prioritise incidents and service requests in ServiceNow, ensuring timely resolution.\n, • Escalate complex or unresolved issues to 2nd line support or relevant teams.\n, • Keep users informed on the status of their queries and expected resolution times.\n, • Collaborate with wider IT teams to improve system performance and user satisfaction.\n, • Maintain accurate records of incidents, troubleshooting steps, and resolutions in ServiceNow.\n, • Contribute to knowledge base articles and user guides to improve self-service capabilities.\n, • Identify recurring issues and suggest improvements to prevent future incidents.\n\n \n\n • Previous experience in a 1st line IT support or service desk role.\n, • Experience using ServiceNow or a similar ITSM tool for incident and request management.\n, • Basic understanding of SaaS applications, system access, and user account management.\n, • Ability to work effectively in a fast-paced, customer-focused environment.\n\n \n\n • Strong problem-solving skills with the ability to troubleshoot common IT issues.\n, • Excellent communication skills and the ability to provide clear, user-friendly guidance.\n, • Strong attention to detail and ability to document technical information accurately.\n, • Bachelor’s degree within Information Technology or relevant field.\n, • ITIL certification is desirable.\n, • Microsoft 365 fundamentals (understanding of Microsoft cloud solutions).\n