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We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. It’s an exciting time to join us. We're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting initiatives grows with it. We are seeking a Technical Compliance Delivery Manager to drive and coordinate complex compliance initiatives as the business expands into new markets, partnering closely with Regulatory Tech, Data, and Technical Compliance teams to implement necessary technical solutions. You will be responsible for orchestrating the delivery of cross-functional compliance solutions, proactively identifying and mitigating project risks, and executing required escalations to ensure continuous, unblocked delivery flow. A critical component is owning and governing the unified compliance roadmap across key teams, managing dependencies and strategically aligning all delivery planning with evolving international regulatory timelines and immediate market needs. • Partner with diverse stakeholders — including Regulatory Tech, Data, Product, and Technical Compliance teams — to drive the development and implementation of technical solutions, • Proactively identify and manage cross-team dependencies to ensure solutions are strategically aligned with overarching business needs, • Orchestrate and drive the delivery of complex, cross-functional compliance solutions, • Monitor project progress, proactively identifying potential risks and dependencies, and executing necessary escalation protocols to mitigate impact, • Collaborate closely with internal team members to actively remove impediments and ensure continuous, unblocked delivery flow, • Maintain the unified compliance roadmap across Technical Compliance, Regulatory Technology (RegTech), and Data teams, • Proactively manage and communicate critical cross-team dependencies to mitigate risks and ensure smooth execution, • Strategically align delivery planning with evolving international regulatory timelines and immediate market needs, • Support prioritisation following market launches to ensure that trade-offs are documented and fixes are tracked through to resolution, • Establish a sustainable transition plan to ensure continuous development and enhancement of compliance functionalities after the International Program teams pivot to subsequent market initiatives, • Communicate ongoing progress, issues, and blockers clearly to leadership teams, • Deliver regular updates on the status of in-flight initiatives to relevant stakeholders, • At least 1–2 years of experience within the online gaming industry, • Proven ability to drive and coordinate complex, cross-functional compliance initiatives, particularly as the business expands into new international markets, • Expertise in strategic roadmap management, including governing unified compliance roadmaps and aligning delivery with international regulatory timelines, • Demonstrated proficiency in proactive delivery management, including identifying and mitigating project risks, managing critical dependencies, and executing escalation protocols, • Strong collaboration skills across diverse stakeholders, including Regulatory Tech, Data, Product, and Technical Compliance teams, • Exceptional communication skills, with the ability to provide clear, regular updates on project status, issues, and blockers to both leadership and relevant stakeholders, • Medical / Health Insurance, • Open Annual Leave, • Employee Assistance Programme, • Training & Learning Development Additional benefits vary by country and will be shared during the hiring process. We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance. #J-18808-Ljbffr

¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.Si quieres conquistar el mundo con nosotros, ¡te estamos esperando!En Civitatis, nuestra misión es que millones de viajeros de todo el mundo descubran y disfruten experiencias inolvidables. Como Data Analyst, tu misión principal será transformar grandes volúmenes de datos en insights accionables que impulsen decisiones estratégicas y revolucionen nuestro negocio, asegurando que cada paso que damos esté fundamentado en la inteligencia de datos. En nuestro equipo, serás el/la protagonista clave: te enfrentarás a retos complejos y fascinantes, trabajarás codo a codo con los equipos de producto y negocio para desentrañar oportunidades, y verás de primera mano cómo el impacto de tu trabajo contribuye directamente a mantener a Civitatis como referente en el sector turístico digital.¿Cómo será tu día a día?- Desarrollar y mantener dashboards y reportes que ofrezcan insights poderosos.- Analizar grandes conjuntos de datos para detectar tendencias, anomalías y oportunidades de mejora.- Colaborar con el equipo de Data Science en modelos predictivos y prescriptivos.- Realizar análisis ad hoc para responder a las preguntas de nuestros stakeholders.- Trabajar con IT para garantizar la calidad y accesibilidad de los datos.- Proponer y ejecutar mejoras en los procesos de recopilación y análisis.- Participar en proyectos interdepartamentales, promoviendo una cultura data-driven.- Asesorar a equipos de marketing, ventas y operaciones en la interpretación y aplicación de tus análisis.¿Qué buscamos?- Formación Universitaria en Estadística, Matemáticas, Informática o estudios relacionados.- Al menos 1 año de experiencia como Data Analyst o becario/a.- Conocimientos en programación (Python, R) y análisis estadístico.- Curso o certificación en herramientas de Business Intelligence y análisis de datos.- Dominio avanzado de SQL y herramientas de BI (PowerBI o Tableau)¿Por qué Civitatis?- Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español.- Espíritu joven, viajero y gran ambiente de trabajo. ¡ 20 nacionalidades!- Hay vida más allá del trabajo: Flexibilidad horaria (gestionas tu horario de entrada y salida), jornada intensiva en verano, modalidad de trabajo híbrida (3 días oficina, 2 días casa) más bolsa de 10 días al año para teletrabajo flexible.- ¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Cividías, puedes comprar días extra de vacaciones cada año.- Eventos de teambuilding (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.)- Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario.- ¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano en la oficina y co-financiamos el gimnasio.- Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos.- Podrás disfrutar de nuestras más de 90.500 actividades con super descuento.- Trabajarás en el corazón de Madrid. Oficinas en plena Gran Vía.En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido.¿Te sumas?#J-18808-Ljbffr

¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.Si quieres conquistar el mundo con nosotros, ¡te estamos esperando!Buscamos una persona para incorporarse a nuestro equipo de Finance, tu misión será garantizar la máxima eficiencia, conversión y seguridad en el flujo de entrada de ingresos (PayIns) de Civitatis a nivel global. Serás el owner estratégico de la experiencia de pago en el checkout, la optimización de costes transaccionales y FX, y la implementación de políticas avanzadas de mitigación del fraude.¿Cómo será tu día a día?- Conversión y Checkout (Pay-Ins): Liderar la estrategia global de métodos de pago, optimizando la Tasa de Aceptación (TASA) mediante smart routing, cascada de adquirencia y la integración de soluciones locales para acompañar nuestra expansión internacional.- Estrategia Anti-Fraude y Riesgo: Definir e implementar el modelo de prevención del fraude (reglas, scoring, 3DS, machine learning) y gestionar chargebacks, garantizando el equilibrio perfecto entre seguridad y una experiencia de usuario fluida.- Gestión de Partners y Costes: Negociar condiciones, pricing y SLAs con PSPs, adquirentes y proveedores FinTech, optimizando la estructura de comisiones y la operativa multidivisa (FX).- Analytics y Decisiones Data-Driven: Desarrollar y monitorizar el cuadro de mando transaccional (TASA, costes por transacción, fraude, declines, perfiles de riesgo) para convertir los datos en decisiones estratégicas de negocio.- Liderazgo y Coordinación Transversal: Guiar al equipo de Pay-Ins & Fraud e impulsar la hoja de ruta de pagos de forma transversal con los equipos de Producto, Tech, Data, Operaciones y Finanzas.¿Qué buscamos?- Titulación universitaria en Ingeniería, Matemáticas, Estadística, Ciencia de Datos, ADE o Economía.- Más de 4 años de experiencia en roles de pagos y/o fraude dentro del sector e-commerce, fintech o negocios de alto volumen transaccional.- Conocimiento profundo de adquirencia, PSPs, motores anti-fraude, esquemas de tarjetas, reglas 3DS2 y procesamiento multidivisa (FX).- Manejo avanzado de Excel y SQL (o herramientas similares), será valorable contar con nociones de programación (Python, R o equivalente) a nivel analítico.- Capacidad para liderar equipos técnicos y operativos en entornos data-driven.- Dominio de Español e Inglés.¿Por qué Civitatis?- Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español.- Espíritu joven, viajero y gran ambiente de trabajo. ¡20 nacionalidades!- Hay vida más allá del trabajo: Flexibilidad horaria (gestionas tu horario de entrada y salida), jornada intensiva en verano, modalidad de trabajo híbrida, así como otras medidas de conciliación.- ¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Civitatis, puedes comprar días extra de vacaciones cada año.- Eventos de teambuilding (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.)- Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario.- ¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano en la oficina y co-financiamos el gimnasio.- Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos.- Puedes disfrutar de nuestras más de 90.500 actividades con un super descuento.- Trabajarás en el corazón de Madrid. Oficinas en plena Gran Vía.- En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido.¿Te sumas?#J-18808-Ljbffr

! This role is open remotely, for Spain. About WebBeds Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites. WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide. Find out more about the WebBeds business at www.webbeds.com WebBeds is a travel brand of the Web Travel Group (ASX: WEB). How will you make an impact? As an AI Security and Resilience Manager, you will drive our cyber resilience strategy and secure our emerging AI initiatives. You will bridge the gap between complex technical security and business continuity, leading high-impact enterprise security projects from inception to completion and ensuring our defence frameworks are robust enough to withstand modern threats while safely enabling AI-driven innovation. You will work closely with technology, operations, finance, fraud, and commercial teams to manage risks, strengthen security practices, and deliver cross-functional initiatives that protect the business and its customers. Responsibilities include but not limited to: - Cyber resilience: Support cyber resilience initiatives, including Business Continuity Planning, Disaster Recovery Planning, and incident response improvements. - Resilience strategy: Support the Cyber Resilience Director in strengthening the organisation’s cyber resilience posture. - Proactive response: Lead and test proactive response strategies so the organisation can anticipate, withstand, recover from, and adapt to adverse cyber events. - Data-driven insight: Analyse relevant data sets to recommend improvements to detection and response capabilities. - AI enablement: Recommend and champion ways AI can enhance detection and response capabilities, and conduct AI security reviews to mitigate high-risk areas. - Compliance and audit: Support cyber security compliance audits by providing evidence relating to cyber resilience activities. - Simulation planning: Assist with micro-simulation planning for internal incident response and recovery testing. - Risk reporting: Report and analyse risks relating to cyber resilience. - Vendor management: Assist with implementing procedures relating to external incident response vendors. - Threat monitoring: Conduct dark web monitoring reviews to identify emerging threats. Additional Job Description: - 8+ years of progressive experience in AI security, IT risk management, or security programme management. - Bachelor’s degree in Information Security, Computer Science, or a related field. - Deep understanding of cyber resilience frameworks (NIST, ISO 22301, DORA), Zero-Trust architecture, and cloud security (AWS, Azure AD). - Familiarity with the OWASP Top 10 for LLMs, AI governance frameworks, and securing data pipelines. - Proven track record of managing complex, cross-functional security projects from the ground up. - Professional certifications such as CISSP, CISM, CRISC, or specialist qualifications in cloud/AI security and business continuity. - Strong stakeholder management and communication skills. - Analytical, risk-focused mindset with strong problem-solving and decision-making capabilities. - Fluent English required. Why choose us as your next destination? We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe - Dynamic environment with the chance to grow, influence & impact change - Disruptive, fast-growing market leader within travel & endless possibilities - Culture built on collaboration empowerment and innovation - Click for more information about life at WebBeds : https://vimeo.com/448790131 Find out more about the WebBeds business at www.webbeds.com - #LI-Remote

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. Join Super's Internal Audit team as a Senior IT Auditor, providing independent assurance over the systems, platforms, and controls that power our real-money wagering products. This role sits at the intersection of technology risk, regulatory compliance, and business operations, assessing the design and operating effectiveness of controls across our trading platforms, payment systems, player account management, cloud infrastructure, and third-party integrations — all in an environment where uptime, data integrity, and responsible gambling controls are mission-critical. What The Role Involves Plan and execute IT and integrated audits covering application controls, infrastructure, cybersecurity, cloud environments (AWS/Azure/GCP), and third-party/vendor risk across our betting and gaming platforms Evaluate controls over bet settlement integrity, odds and pricing engines, KYC/AML systems, payment processing, and player fund segregation Assess general IT controls (GITCs) — including access management, change management, SDLC, backup/recovery, and IT operations — alongside compliance with gaming regulatory technology and responsible gambling technology requirements Perform risk assessments of new products, platform migrations, and technology initiatives, such as new betting markets, live-streaming integrations, and in-house trading systems Apply AI and data analytics to test large transaction volumes, identify anomalies, and support continuous auditing Evaluate cybersecurity posture and third-party/platform provider risk, covering identity and access management, network segmentation, vulnerability management, incident response, and vendor risk (payment processors, odds feed providers, affiliate platforms, cloud vendors) Document audit work in line with IIA standards, draft clear findings and risk ratings, present results to stakeholders, and track remediation of findings to validate control improvements What We Are Looking For Bachelor's degree in Computer Science, Information Systems, Accounting, or a related field 5+ years of experience in data analytics, internal audit, IT audit, information security audit, IT risk/compliance, or a related function Strong understanding of cloud architecture (e.G. AWS, Azure) and modern environments Working knowledge of SQL and data analytics tools (e.G. Python, ACL) for large-scale transaction testing Solid grasp of frameworks such as COBIT, NIST CSF, ISO 27001, and SOC 2, and how they map to control design Experience auditing general IT controls (GITCs) Strong critical thinking and problem-solving abilities, with the capacity to explain technical concepts to non-technical stakeholders Nice to have Experience with real-time payments Experience with responsible gambling technology and player protection tools Exposure to AI/ML model audit Experience auditing sportsbook, casino, or online gaming platforms Professional certification such as CISA, CISSP, CRISC, or CISM Experience in a regulated, high-transaction-volume industry (e.G. gambling, fintech, payments) What We Offer Medical / Health Insurance Open Annual Leave Employee Assistance Programme Training & Learning Development Additional benefits vary by country and will be shared during the hiring process. About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance. #J-18808-Ljbffr

Job title: Relationship Manager Spain, Latam & ROW Department: HVC Reporting to: Head of HVC Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. The Betway HVC team is hiring a HVC Relationship manager to join our London team. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Ready to become a gamechanger? Supercharge your career with us and be part of something extraordinary. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision. A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world's best iGaming customer experience. How? Your contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can't buy experiences. What you'll be doing As part of your role, your responsibilities will include: - Being responsible for completing identification tasks and profiling our most loyal customers - Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates - Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences - Using Betway's global partnerships to create and attend a world class hospitality calendar for our customers across the globe - Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming - Managing a sustainable cohort of account managed customers - Managing and reporting on performance with a key focus on increasing long term player values and retention rates - Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact - Delivering a strong return on investment within budget for both on and off-site hosting This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: - Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively in Spanish and English - Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals - Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope - Exceptional attention to detail, ensuring high standards of quality in all outputs - Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations - Fluency in English and Spanish - Proven working experience of account management in an iGaming company - Experience in hosting customers, knowing what world class service looks like - Clear understanding of iGaming with strong knowledge on sports and casino products - Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF Desirable skills you've got up your sleeve It would be great if you also have some the following skills: - Previous experience in the sports marketing industry - Previous experience in a regulated industry, preferably gaming - Previous Experience working on an MGA licensed brand and UKGC licensed brands - Experience collaborating with cross-functional teams to design and optimize automated user journeys Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: - Adaptability - Ownership and accountability - Initiating action - Resilience - Team orientation - Integrity - Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: - We're dedicated to your super growth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. - Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. - Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. - Health Insurance - Life Assurance - Income Protection Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on!

Job title: Relationship Manager Spain, Latam & ROWDepartment: HVCReporting to: Head of HVCLas cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.Who we areWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.The Betway HVC team is hiring a HVC Relationship manager to join our London team. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers.Who we’re looking forWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready to become a gamechanger? Supercharge your career with us and be part of something extraordinary.Why we need youWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision.A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience.How?Your contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences.What you’ll be doingAs part of your role, your responsibilities will include:Being responsible for completing identification tasks and profiling our most loyal customersProviding a seamless experience during customers compliance processes, with the goal of increasing compliance pass ratesBeing customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiencesUsing Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globeUsing data to help assist in the automation of customer journeys with a tireless focus on mobile first gamingManaging a sustainable cohort of account managed customersManaging and reporting on performance with a key focus on increasing long term player values and retention ratesProviding a world class service to our customers that builds trust, being available and the central point of all HVC customer contactDelivering a strong return on investment within budget for both on and off-site hostingThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.Essential skills you’ll bring to the tableThe necessary skills that we require for this role include:Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively in Spanish and EnglishExperience working collaboratively in cross-functional teams, with a focus on achieving shared goalsExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scopeExceptional attention to detail, ensuring high standards of quality in all outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsFluency in English and SpanishProven working experience of account management in an iGaming companyExperience in hosting customers, knowing what world class service looks likeClear understanding of iGaming with strong knowledge on sports and casino productsStrong AML, Responsible Gaming knowledge inclusive of SoW and SoFDesirable skills you’ve got up your sleeveIt would be great if you also have some the following skills:Previous experience in the sports marketing industryPrevious experience in a regulated industry, preferably gamingPrevious Experience working on an MGA licensed brand and UKGC licensed brandsExperience collaborating with cross-functional teams to design and optimize automated user journeysOur values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:AdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovationWhat you’ll get backWe offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:We’re dedicated to your super growth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.Health InsuranceLife AssuranceIncome ProtectionBe part of that Superclass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. xhfqzwm It’s all about putting your experience first and ensuring honesty and fairness in all we do.Here, your growth is supported and your contributions valued.Game on!