Insider Risk Management Specialist (Pharmaceutical Sector) - Omega CRM, A Merkle Company
hace 6 días
Donostia / San Sebastián
Omega CRM Consulting is looking for a IT Security & Legal Compliance Specialist that would like to collaborate with one of the top global pharmaceutical companies. Tasks & Responsabilities • Support the global operation, administration of Microsoft Purview Insider Risk Management and related processes in alignment with applicable regulatory, data privacy, and internal governance requirements., • Continuous improvement and optimizing of IRM policies and related processes, including indicators, thresholds, escalation paths, and maintaining/updating documentation., • Maintain confidentiality safeguards and ensure auditability for IRM-related activities and case information., • Coordinate across Legal, Compliance, Human Resources, IT Security, and other business stakeholders to align IRM processes with approved governance standards., • Monitor, triage, and document IRM alerts and cases in accordance with approved procedures, and collaborate with authorized teams on escalations., • Support follow-up investigation workflows arising from IRM alerts, including evidence collection and analysis of technical log files and other relevant data sources., • Prepare recurring metrics, reports, and status updates on alert trends, case volumes, process effectiveness, and improvement opportunities., • Drive testing, validation, change management, and user readiness for new or updated IRM policies, features, and operating procedures. Skills & Experience • Experience with Microsoft Purview Insider Risk Management, Microsoft 365 compliance solutions, or comparable insider risk or data protection platforms., • Understanding of insider risk management concepts, including risk indicators, policy configuration, alert triage, case management, escalation workflows and audit-ready documentation., • Knowledge of Microsoft 365 workloads and signals, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Microsoft Defender, and endpoint-related activity, as they relate to insider risk scenarios., • Strong understanding of privacy-by-design, proportionality, responsible investigation practices, and confidentiality controls (e.g. least privilege, role-based access controls)., • High discretion and sound judgment when handling sensitive employee-related matters and confidential case information., • Ability to coordinate across global teams and manage multiple stakeholders in time-critical contexts., • Strong analytical and problem-solving skills, with a focus on documentation accuracy, process discipline, and quality of work products., • Strong ownership of assigned topics, combined with a proactive and self-directed working style., • Ability to communicate effectively in written and spoken English., • Familiarity with eDiscovery or Digital Forensic processes is beneficial, particularly for matters that may require escalation to adjacent IT Legal capabilities. What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
