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Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. You will be responsible for taking full ownership of our marketing communication strategy and lead an amazing team while working closely with key stakeholders (think tech, data, design and brand). If you're someone who thrives on crafting personalized campaigns that connect with users at every stage of their journey, we've got the perfect role for you! You’ll be the mastermind behind our customer engagement, activation, and retention strategies. You'll oversee and optimize every step of the user lifecycle, from the moment someone first downloads our app to becoming a loyal, long-term advocate. • Own the strategy – Develop and drive the CRM automated marketing communication strategy for users across all lifecycle stages (onboarding, engagement, reactivation, retention, etc.), • Define the channel mix – Plan, launch, and optimize multi-channel campaigns (email, push notifications, in-app messaging, etc.) to keep users engaged and excited about our brand., • Lead your team – Manage and inspire a team of 3 lifecycle specialists, helping them grow and execute on campaigns that deliver results., • Collaborate cross-functionally – work closely with our tech, data, design, and brand teams to ensure lifecycle strategies are both effective and scalable. Also, ensure we leverage new technologies for process optimization, as well as user segmentation and personalization., • Data-driven decision-making – Dive deep into analytics and user behavior to continuously improve our messaging, segmentation, and overall strategy optimizing for maximum contribution to customer lifetime value., • Innovate and experiment – Test new ideas and approaches, staying on top of lifecycle marketing trends and tools to keep us ahead of the curve., • Experience (8+ years) in lifecycle marketing or CRM where you acquired a strong understanding of segmentation, automated user journeys, and personalized communication. (using marketing automation tools such as Braze, HubSpot, Salesforce, etc.), • Extensive experience (3+ years) working closely with analysts and data teams. You know how to turn user data into actionable insights and have a passion for testing, learning, and iterating., • Management experience, leading a team of CRM specialists., • Experience with the operational and system side of CRM, enough to assess opportunities/downsides., • A strategic mindset. You can see the big picture, but also loves diving into the details., • A collaborative spirit. You love working with other teams to bring ideas to life, this is powered by your outstanding communication and stakeholder management skills., • A problem solving and results-driven, can-do attitude., • The ability to learn fast and adapt yourself to different business situations, • Hands‑on attitude. You’ll have to roll up your sleeves!, • Preferably a degree in Business Administration, Economics, Marketing or equivalent (Master's Degree would be advantageous), • Experience in startups or technological platforms, • Food delivery company experience in a growth department, • Experience in international environments, • Experience with Braze Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. • An enticing equity plan that lets you own a piece of the action., • Top‑notch private health insurance to keep you at your peak., • Monthly Glovo credit to satisfy your cravings!, • Discounts on transportation, food, and even kindergarten expenses., • Discounted gym memberships to keep you energized., • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!, • Enhanced parental leave, and office-based nursery., • Online therapy and wellbeing benefits to ensure your mental well-being. At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). #J-18808-Ljbffr

Glovo is seeking a senior Lifecycle Marketing Manager to own our CRM strategy and lead a team of 3 lifecycle specialists. You will partner with tech, data, design and brand to craft personalized campaigns that engage users at every stage of the journey. You will define multi-channel campaigns (email, push, in-app), drive segmentation, and use data-driven insights to boost customer lifetime value. A strategic, collaborative leader with 8+ years in lifecycle marketing and strong CRM operations is #J-18808-Ljbffr

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world’s best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Glovo, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. The Role We’re hiring the most senior leader in Spain, reporting to the COO, to own market performance end-to-end: operational excellence, growth, and P&L outcomes. You’ll shape and improve our physical operations (fleet, workshop, retail), lead a hands‑on team on the ground, and drive pragmatic growth initiatives (pricing, channels, partnerships) to build demand. This role requires an entrepreneurial operator with strong ownership, comfortable both running day-to-day operations and identifying opportunities to improve and grow the business. This person will own the Spanish market performance across business outcomes: operational excellence, unit economics, customer experience and growth. This is a hands‑on, on-the-ground leadership role. You can expect to: • Drive local growth strategy: identify demand constraints and run pragmatic tests (pricing, offers, channels, local partnerships) with clear measurement., • Stabilise and scale core operations (workshop + retail + fleet logistics). Expand capacity thoughtfully as demand grows, ensuring process discipline and cost control., • Deliver excellent B2B operations (SLA, onboarding, servicing, reporting) while maintaining focus on B2C growth (majority of the business)., • Own P&L rhythm for Spain: budgeting, forecasting, cost control, and trade-offs that protect unit economics while enabling growth., • Hire, coach, and performance‑manage a high‑accountability frontline team; develop 1-2 strong leads to strengthen local leadership depth., • Lead safety initiatives and programs to ensure we continue to keep customers and employees safe at scale., • Own the weekly operating cadence and core KPIs for Spain. Ensure pragmatic processes that keep the operation in control are implemented and digested by the team., • Create a high-performance culture: clear ownership, measurable goals, fast problem‑solving, and strong talent development., • Act as the senior leader in Spain, partnering with central functions (Ops, Growth, Finance, Revenue, Tech, People) to set priorities, ensure support and deliver results., • Handle local ‘GM admin’ with limited support: vendors, facilities topics, contracts coordination, and operational bureaucracy - solve problems end‑to‑end. Requirements • 5+ years of experience managing frontline operations in a fast‑paced, physical environment (last‑mile, mobility, retail ops, field services, logistics)., • Proven track record improving measurable outcomes (throughput, quality, cost, availability, customer metrics) via hands‑on leadership and process discipline., • You have hired and led frontline teams; comfortable with performance management and raising the bar in junior teams., • You are an entrepreneurial operator with a high‑ownership mindset who thrives in ambiguous, decentralised international environments, proactively building solutions and driving impact without the need for constant direction., • You have a bias for action and experimentation: identify levers, run tests (incl. pricing/channel changes), measure impact, iterates fast. Comfortable switching between floor‑level detail (workshop/retail) and business planning (forecasting, stakeholder updates)., • Basic P&L experience: has managed or strongly influenced revenue and cost lines; can budget/forecast and make trade‑offs., • Comfortable handling administrative complexity and operational bureaucracy; can coordinate vendors/contracts/facilities issues end‑to‑end., • Experience in a scale‑up or transformation environment with ambiguity and limited structure; can build order without heavy support., • Humility is something that comes naturally to you. You’re a born collaborator and you care about getting to the right answer more than who came up with it. Benefits We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including: • Working with a switched on team that strives to make the streets greener and serve the rider, • Base Salary €65,000 - €85,000 plus bonus (depending on experience), • Benefit from the company’s success, through equity options - giving you ownership in and financial upside to the company’s long term success, • Global and country-specific benefits packages, • Flexible working that is focussed on the delivery of OKRs, • Monthly team outings & events, • Get to know our product by using one of our e‑bikes, • Annual learning and development allowance, • Mental wellbeing support Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. #LI-HYBRID #J-18808-Ljbffr

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock marke