Chat jobs in Spain

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

📞 Operador/a de Atención Ciudadana y Soporte Consular En Teknei seguimos creciendo y buscamos incorporar profesionales con vocación de servicio y orientación a las personas para participar en un proyecto de gran impacto social, prestando atención y apoyo a ciudadanos españoles que se encuentran en el extranjero. Si te gusta ayudar a las personas, tienes buenas habilidades de comunicación y disfrutas trabajando en entornos dinámicos de atención al cliente, ¡queremos conocerte! ¿Cuál será tu misión? Formarás parte de un servicio de atención ciudadana encargado de ofrecer información, orientación y soporte a ciudadanos españoles residentes o desplazados en el exterior, actuando como punto de contacto para resolver consultas y canalizar necesidades relacionadas con los servicios consulares. La atención se realizará a través de diferentes canales de comunicación, garantizando siempre una experiencia cercana, profesional y eficiente. Funciones principales • Atención a ciudadanos a través de teléfono, correo electrónico, chat web y mensajería instantánea., • Resolución de consultas relacionadas con trámites, documentación, citas, horarios y servicios consulares., • Orientación y acompañamiento en situaciones especiales o de emergencia, siguiendo los procedimientos establecidos., • Registro y seguimiento de las interacciones realizadas en las herramientas de gestión., • Escalado de incidencias o casos que requieran intervención especializada., • Garantizar una atención empática, clara y profesional en cada contacto., • Cumplimiento de los protocolos y procedimientos definidos para el servicio. ¿Qué buscamos? • Experiencia previa en atención al cliente, atención telefónica o Contact Center., • Excelentes habilidades de comunicación verbal y escrita., • Capacidad para gestionar diferentes consultas de forma simultánea., • Orientación al servicio y a la resolución de incidencias., • Empatía, escucha activa y capacidad para tratar situaciones sensibles., • Manejo habitual de herramientas informáticas y aplicaciones ofimáticas., • Se valorará positivamente nivel fluido de inglés ¿Qué ofrecemos? • Incorporación a un proyecto estable y de utilidad pública., • Servicio 24x7 (turnos rotativos Mañana, Tarde y Noche), • Formato presencial en oficinas de Teknei (Miguel Yuste)

✨ ¡Buscamos nueva incorporación al equipo! Si te gusta vender, hablar con clientes, las redes sociales y el mundo de la cosmética, sigue leyendo porque puede que nos estemos buscando mutuamente. 😉 Somos una tienda especializada en cosmética profesional, con tienda física y un e-commerce que es una parte fundamental de nuestro día a día. Y estamos creciendo. 🚀 Por eso buscamos incorporar a una persona comercial, despierta, creativa y con ganas de hacer cosas, que quiera formar parte de un equipo joven donde las ideas son bienvenidas y donde hay mucho por aprender, aportar y desarrollar. No buscamos simplemente a alguien para “estar en tienda”. Buscamos a alguien a quien le guste vender, asesorar, comunicar y cuidar al cliente, independientemente de por dónde aparezca: entrando por la puerta, escribiendo un WhatsApp, llamando por teléfono, preguntando por Instagram o haciendo un pedido desde nuestra web. Porque hoy vender es todo eso. 🛍️ ¿Cómo será tu día a día? Pues bastante variado. Y precisamente esa es parte de la gracia. Un momento puedes estar asesorando a una clienta sobre qué producto le viene mejor para su piel y al siguiente respondiendo una consulta por WhatsApp, preparando un pedido online o pensando cómo presentar una novedad en Instagram. Entre otras cosas: • Atenderás y asesorarás a nuestros clientes en tienda física., • Gestionarás consultas y ventas por WhatsApp, teléfono, chat, redes sociales y otros canales digitales., • Harás seguimiento de clientes y consultas porque nos gusta vender, sí, pero sobre todo nos gusta que el cliente quiera volver., • Participarás en nuestras redes sociales, ayudando con contenidos, novedades, promociones, vídeos e ideas. Aquí tener creatividad suma muchos puntos., • Conocerás nuestras marcas y productos para poder recomendar con criterio y convertirte poco a poco en un/a auténtico/a pro de la cosmética profesional.📦✨ Y sí: también prepararás pedidos Nuestro e-commerce es uno de los motores del negocio, así que preparar los pedidos que salen cada día es una parte importante del trabajo. Y aquí somos bastante maniáticos con los detalles. 😄 Para nosotros, una venta online no termina cuando el cliente pulsa “comprar”. Queremos que recibir el paquete también forme parte de la experiencia. Por eso cada pedido se prepara con mimo: revisamos que todo esté perfecto, incluimos muestras gratuitas, añadimos algún detalle dulce 🍬 y, cuando corresponde, una nota escrita a mano. Porque detrás de cada pedido hay una persona y nos gusta que nuestros clientes lo noten. Tu trabajo será ayudarnos a que cada paquete salga bien preparado, bonito, personalizado y con ese pequeño “algo más” que hace ilusión cuando lo abres. También participarás en la recepción de mercancía, reposición, organización y control de stock. Porque para poder vender mucho —y vender bien— necesitamos que detrás de la tienda y del e-commerce todo funcione como un reloj. Así que sí: habrá cajas, paquetes y días con bastante movimiento. Pero también está la satisfacción de ver salir un montón de pedidos sabiendo que cada uno va camino de un cliente que ha confiado en nosotros. ❤️ 🙋 ¿A quién buscamos? Nos encantaría encontrar a alguien que sea: • Comercial y que disfrute vendiendo., • Cercano/a, comunicativo/a y con facilidad para conectar con los clientes., • Resolutivo/a y con iniciativa: si ves algo que puede hacerse mejor, queremos que nos lo cuentes., • Organizado/a y cuidadoso/a con los detalles., • Cómodo/a utilizando Instagram, WhatsApp y redes sociales., • Con curiosidad por el marketing digital y las nuevas formas de vender y comunicarnos., • Con ganas de aprender sobre cosmética profesional y cuidado de la piel., • Capaz de desenvolverse con naturalidad tanto en la atención presencial como en los diferentes canales de venta online., • Y, sobre todo, con ganas de formar parte de un equipo, aportar ideas y crecer con nosotros.💄 ¿Hay que saber de cosmética? Nos encanta que nos hagas esta pregunta. 😊 Si tienes experiencia en cosmética, estética, farmacia, dermocosmética o belleza, genial. Valoraremos especialmente titulaciones como Estética o Técnico/a en Farmacia, así como conocimientos o experiencia en marketing digital, redes sociales o creación de contenido. También valoraremos, por supuesto, la experiencia previa en ventas y atención al cliente, tanto presencial como a través de canales digitales. Pero sabemos que muchas cosas se pueden aprender. Para nosotros son fundamentales la actitud comercial, la curiosidad, la facilidad para tratar con clientes, la iniciativa y las ganas de aprender. 🌱 ¿Qué encontrarás aquí? Un equipo joven, cercano y con ganas de seguir creciendo. Un proyecto donde la tienda física y el mundo online van completamente de la mano. Marcas y productos de cosmética profesional de primer nivel, sobre los que podrás formarte continuamente. Un trabajo dinámico donde no todos los días son iguales. Y, sobre todo, espacio para proponer, probar ideas, aprender y asumir nuevas responsabilidades a medida que crecemos. No buscamos a alguien que venga simplemente a “cumplir su horario”. Buscamos a alguien que tenga ganas de meterse en el proyecto, aportar, hacerlo suyo y disfrutar viendo cómo crece. ❤️ ¿Te suena bien? Si eres de esas personas que pueden estar hablando con un cliente, preparando un pedido con mimo y cinco minutos después decir: “Oye, se me ha ocurrido una idea para Instagram…” …probablemente deberíamos conocernos. 😄 Envíanos tu candidatura y cuéntanos un poco sobre ti. Queremos saber qué has hecho, qué te gusta, qué puedes aportar y por qué crees que podrías encajar con nosotros. ¡Tenemos ganas de conocerte! ✨

Descripción 🚀 Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales 💻 Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España, junto a la experiencia de Golden Soft, ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. 🚀 Tu misión Con el fin de reforzar el Departamento de Atención al Cliente, en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. 📌 ¿Qué harás? • Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión., • Atención al cliente a través de diferentes canales (teléfono, chat, email)., • Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir., • Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software., • Seguimiento de las posibles incidencias para garantizar su resolución., • Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software., • Realización de pruebas básicas para verificar el correcto funcionamiento del software. 💭¿Cómo te imaginamos? • Posees un FP o Grado universitario, preferiblemente en áreas administrativas, contables o empresariales., • Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones., • Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes., • Destacas por tu capacidad de aprendizaje, curiosidad y actitud proactiva., • Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B., • Interés o conocimiento en facturación, contabilidad o gestión administrativa 🚀 Puntos extra • Experiencia previa en asesoría/gestoría., • Has trabajado en entorno Startup., • Conocimientos en contabilidad, facturación, gestión fiscal y nóminas., • Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. 🌟 Qué ofrecemos • Contrato indefinido a jornada completa., • Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem., • Desarrollo profesional real en una empresa tecnológica en plena expansión., • Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente., • Participación en proyectos estratégicos donde tu criterio y propuestas cuentan., • Trabajo híbrido. 👩🏻 💻 NUESTROS VALORES 💙 💙 Nuestros valores • Iniciativa 🌟 – Impulsamos la acción y la propuesta de mejoras., • Inclusión 🌱 – Fomentamos un entorno diverso y colaborativo., • Innovación 💡 – Buscamos nuevos retos y apostamos por la evolución constante. 📩 Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

NTT DATA BPO, es una sociedad perteneciente al grupo NTT DATA, la cual presta servicios de externalización de procesos de negocio. NTT DATA es una consultora multinacional que ofrece soluciones de negocio, estrategia, desarrollo y mantenimiento de aplicaciones tecnológicas, y outsourcing. La compañía, desarrolla su actividad en los sectores de telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. Somos la sexta compañía de servicios IT del mundo y una de las pocas compañías en España, con los estándares más altos de excelencia en las condiciones que ofrecemos a nuestros empleados, por eso estamos certificados como Top Employer desde 2016 hasta la actualidad. Apostamos por nuestros empleados y creemos por encima de todo en las personas y en su desarrollo integral, por lo que fomentamos un contexto de libertad responsable que se traduce en un alto rendimiento profesional. Buscamos una persona para incorporarse a un proyecto estratégico dentro del ámbito de la transformación digital. Tendrás la oportunidad de participar en transformación digital, IA aplicada a servicios de atención, herramientas ITSM, automatización, monitorización, reporting, BI, dashboards, integración y tratamiento de datos y evaluación de iniciativas mediante KPI. ¿Qué podemos ofrecerte? • Retribución flexible., • Contrato Indefinido., • Modelo Híbrido: 3 días presenciales y 2 teletrabajo a la semana., • Plan de Carrera profesional en función de la formación, experiencia, potencial profesional y expectativas del candidato., • Formación desde el primer día dirigida a la especialización técnica y de transformación digital., • Revisiones periódicas de desempeño., • Salario en función de ubicación, perfil y experiencia profesional., • Revisiones periódicas de desempeño., • Integrarte en una compañía multinacional líder (una de las 10 compañías más grandes del sector a nivel mundial), joven y dinámica., • Formar parte de un ambiente creativo y colaborador donde puedes disfrutar de la experiencia del trabajo en equipo para lograr el máximo valor para nuestros clientes., • Trabajar en una empresa en constante evolución y crecimiento, realizando un trabajo enriquecedor con grandes oportunidades de desarrollo profesional., • Participación en proyectos innovadores y punteros para grandes clientes de primer nivel en distintos sectores de mercado. ¿Te encaja? Esto es lo que valoramos: • Titulación oficial superior universitaria de nivel MECES 3 o superior en Telecomunicaciones o Informática., • Certificación reconocida internacionalmente en metodologías ágiles, como PSM I/II, CSM, PMI-ACP o equivalente., • Experiencia profesional mínima de tres años en digitalización e innovación de servicios de atención al usuario., • Experiencia en: Diseño y evolución de modelos de atención multicanal: teléfono, email, chat, formularios y autoservicio, Definición e implantación de agentes virtuales o chatbots e Implantación de canales de autoservicio. En NTT DATA Europe & LATAM creemos que todos somos únicos y diferentes, por eso apostamos por una cultura inclusiva que reconozca y valore la diversidad. Trabajamos día tras día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique #GreatTech #GreatPeople

Sobre el puesto En Centribal buscamos incorporar a nuestro equipo de Operaciones un/a Consultor/a de Producto SaaS, con experiencia en atención al cliente, gestión de plataformas tecnológicas y conocimientos sólidos de Zendesk. La persona seleccionada será responsable de acompañar a nuestros clientes en la implantación, configuración, uso y evolución de los productos SaaS de Centribal, actuando como punto de conexión entre cliente, operaciones, producto y tecnología. Aunque valoramos especialmente la experiencia con Zendesk, el foco principal del puesto estará en el conocimiento, configuración y adopción de las soluciones propias de Centribal. La compañía se encuentra en un proceso de evolución progresiva hacia un ecosistema tecnológico propio, reduciendo la dependencia de plataformas de terceros. Misión del puesto Garantizar que los clientes obtengan el máximo valor de los productos de Centribal, asegurando una correcta configuración de las soluciones, resolviendo incidencias de forma autónoma y traduciendo las necesidades operativas del cliente en configuraciones, mejoras y acciones concretas. La persona deberá combinar orientación al cliente, criterio técnico y visión de producto, evitando limitarse a la mera gestión de tickets. Principales responsabilidades • Acompañar a los clientes durante los procesos de onboarding, configuración, puesta en producción y evolución de los productos SaaS de Centribal., • Analizar las necesidades de atención al cliente y convertirlas en configuraciones funcionales dentro de nuestras plataformas., • Configurar y administrar entornos de Zendesk de forma autónoma cuando el proyecto o cliente lo requiera., • Gestionar configuraciones relacionadas con canales, usuarios, roles, grupos, permisos, formularios, vistas, automatizaciones, triggers, SLA y flujos de atención., • Diagnosticar y resolver incidencias funcionales y operativas, identificando su causa y coordinándose con los equipos técnicos cuando sea necesario., • Dar soporte avanzado sobre los productos de Centribal, incluyendo soluciones de atención al cliente, ticketing, canales digitales, automatización e inteligencia artificial., • Formar a usuarios, administradores y equipos operativos de clientes., • Elaborar documentación funcional, manuales, procedimientos y bases de conocimiento., • Participar en reuniones de seguimiento, toma de requerimientos y análisis de procesos., • Identificar oportunidades de mejora, riesgos operativos y necesidades recurrentes de los clientes., • Colaborar con los equipos de Producto, Desarrollo, QA, Inteligencia Artificial y Customer Success., • Impulsar la adopción de los productos propios de Centribal., • Mantener una comunicación fluida con clientes nacionales e internacionales, mercado LATAM y España Requisitos • Experiencia previa en consultoría SaaS, operaciones, soporte funcional, Customer Success, atención al cliente o implantación de productos tecnológicos., • Conocimientos sólidos de procesos y modelos de atención al cliente., • Experiencia configurando y administrando Zendesk Support., • Capacidad para resolver de manera autónoma problemas de configuración y funcionamiento de Zendesk., • Conocimiento de triggers, automatizaciones, macros, SLA, grupos, roles, permisos, formularios, vistas y reglas de negocio., • Capacidad para comprender productos SaaS, integraciones y flujos omnicanal., • Experiencia en gestión de incidencias y análisis funcional., • Habilidad para recopilar requerimientos y convertirlos en soluciones configurables., • Nivel de inglés suficiente para mantener reuniones, atender consultas y trabajar con documentación técnica., • Excelente comunicación oral y escrita., • Perfil proactivo, resolutivo, organizado y orientado a resultados., • Capacidad para trabajar con autonomía y gestionar varias cuentas o proyectos simultáneamente., • Orientación al cliente sin perder la visión de producto y la escalabilidad de las soluciones. Conocimientos valorables • Experiencia con plataformas de contact center, help desk, CRM o atención omnicanal., • Conocimiento de WhatsApp Business, chat web, email, SMS y otros canales digitales., • Experiencia funcional con APIs REST, webhooks e integraciones entre plataformas SaaS., • Conocimientos básicos de Postman, JSON, autenticación mediante tokens y análisis de peticiones HTTP., • Experiencia con herramientas como Jira, Confluence o similares., • Conocimiento de soluciones de inteligencia artificial aplicadas a atención al cliente., • Experiencia en configuración o implantación de chatbots y agentes virtuales., • Conocimiento de métricas de atención al cliente: SLA, tiempos de primera respuesta, resolución, abandono, productividad y satisfacción., • Experiencia en proyectos de migración desde Zendesk hacia otras plataformas. Competencias clave • Proactividad y sentido de la responsabilidad., • Autonomía en la resolución de problemas., • Pensamiento analítico y capacidad de diagnóstico., • Orientación al cliente y vocación de servicio., • Visión de producto., • Capacidad de aprendizaje y adaptación., • Comunicación efectiva con perfiles técnicos y de negocio., • Capacidad para documentar y transmitir conocimiento., • Gestión de prioridades y situaciones críticas., • Mentalidad de mejora continua. Que buscamos especialmente Buscamos una persona que no se limite a escalar incidencias o seguir procedimientos predefinidos. Necesitamos un perfil capaz de investigar, probar configuraciones, comprender el contexto del cliente y proponer soluciones. Debe sentirse cómodo trabajando con Zendesk, pero también tener interés en aprender y defender los productos de Centribal como solución principal. ¿Quieres conocer más? ¡No dudes en inscribirte! Entendemos la diversidad como una fuente de talento, ofrecemos una cultura de trabajo inclusiva que se apoya en las diferencias y similitudes entre los empleados/as que conforman la compañía para crear entornos de trabajo para todos/as. Nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra clasificación protegida por la ley.

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Cosmic Collaboration, Astronomical Agility and Planetary Passion. How will you contribute to IENAI SPACE? As the Head of Embedded Systems and Software, you will own the architectural vision and lifecycle execution for all software powering our ATHENA propulsion system, spanning mission-critical flight firmware and bare-metal to embedded software, laboratory automation, and Electrical Ground Support Equipment (EGSE) software. You will be in charge of the architecture design, implementation, and continuous improvement of highly reliable, fault-tolerant embedded solutions. This role requires an engineering leader who can prioritize tasks effectively, work with agility and take full ownership of firmware and software development. Your key responsibilities will include: • End-to-End embedded lifecycle ownership: lead the design, development, testing and maintenance of embedded software for our ATHENA propulsion system, from bare-metal to real-time application and EGSE software., • Team leadership and scaling: lead, mentor and grow a small team of embedded software engineers, fostering a culture of technical excellence and agility., • Mission assurance: define software verification strategies, including Hardware-in-the-Loop (HIL) testing and automated CI/CD pipelines, to guarantee flight readiness., • Architecture design and migration: define and structure firmware and software components to create a modular, scalable, and maintainable system, and lead the migration from legacy resource-constrained (8-bit microcontroller) bare-metal software to a modern 32-bit RTOS embedded architecture., • Technical feasibility assessment: evaluate design concepts and propose robust technical solutions., • System integration: work closely with the hardware team to ensure seamless integration of embedded software into our propulsion systems and laboratory equipment., • Technical reviews and documentation: participate in design and milestone reviews, ensuring the highest quality and alignment with project goals. What is your department like? You will be the head of our Embedded Systems and Software team, which is part of our Electric Propulsion department. This team is in charge of designing, developing, testing, and maintaining all firmware and software controlling our ATHENA propulsion system and laboratory equipment. What will make you succeed? We are looking for (must have): • At least 7+ years of experience in embedded software development, with proven experience leading or mentoring engineering teams., • Professional proficiency in C++ and C for resource-constrained systems., • Solid experience with bare-metal development and Real-Time Operating Systems (RTOS, ideally FreeRTOS)., • Deep understanding of microcontroller architectures (from highly resource-constrained 8-bit to modern 32-bit MCUs) and low-level peripherals (I2C, SPI, UART, CAN, PWM)., • Strong competency in Python for scripting, test automation, and laboratory equipment control., • Experience establishing version control workflows (Git) and modern CI/CD practices for embedded systems., • Ability to read and interpret PCB schematics., • Strong problem-solving skills with the ability to prioritize tasks and work autonomously., • Fluent in spoken and written English. We also value (nice to have): • Experience in NewSpace, aerospace, or safety-critical industries (medical, automotive, railway, avionics, etc.)., • Familiarity with space software standards (e.g., ECSS-E-ST-40C) or safety coding guidelines (MISRA C/C++)., • Experience designing bootloaders (including on-orbit/telemetry updates) and fault-tolerant/fail-safe software mechanisms., • Passion for space technology and a willingness to grow within a young and dynamic team. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 10 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the Tech Lead and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

Buscamos Product Engineer (AI & Full Stack) en PROXUS PROXUS (proxus.es) lo empezamos hace dos años cuatro compañeros de la universidad. Hoy estudian con nosotros más de 220.000 estudiantes. Estamos construyendo la plataforma con la que nos habría gustado estudiar a nosotros: una herramienta donde la IA hace que el protagonista sea el estudiante y no el estrés, los agobios y las horas perdidas, y que le acompaña hasta la nota que quiere sacar. Hace poco más de un año éramos 3.000. Somos ya una de las plataformas EdTech con más crecimiento de España, y este curso, además, salimos fuera: España, Chile y Argentina están abiertos y vamos a abrir varios mercados nuevos. Y eso es justo lo que hace interesante el puesto. Este curso toca construir: producto nuevo, la tecnología lo más potente que sepamos hacerla y varios países a la vez. El puesto en una frase Entender cómo estudia la gente de verdad, detectar dónde está el problema y convertirlo en tecnología funcionando en producción, en días, no en trimestres. No buscamos a alguien que ejecute tareas cerradas. Buscamos a alguien que piense, proponga, construya, mida y quite lo que no funciona. Qué harías Trabajarías en la intersección entre producto, ingeniería e IA, con responsabilidad real sobre partes del producto desde el primer día. • Producto desde el minuto uno. Entiendes el problema del estudiante, propones cómo resolverlo y lo defiendes. Las decisiones de producto no te llegan cerradas desde arriba., • Construir y desplegar. Diseñas, desarrollas y sacas a producción funcionalidades completas. Tuyas de principio a fin, incluida la parte aburrida de que aguanten., • IA en producción de verdad. Generación de contenido de estudio, chat agéntico, agentes que construyen material a partir de exámenes reales. Es el corazón del producto, no un experimento en una rama., • Saber si lo que sacas se usa. Construir es la mitad del trabajo. La otra mitad es mirar después qué ha pasado: si la gente lo usa, si ha mejorado lo que tenía que mejorar y si merece seguir ahí. Queremos a alguien que quiera esa foto y sepa leerla, no que la espere de otro., • Coste e infraestructura. Servimos a cientos de miles de estudiantes con picos brutales en época de exámenes. El coste de IA por usuario y la velocidad de iteración son decisiones de ingeniería con impacto directo en la cuenta de resultados., • Montar cómo se mide la IA. Saber si una generación es buena, cuánto cuesta y por qué ha empeorado al tocar un prompt. No lo damos por sabido ni te lo pedimos de entrada: es de las cosas que queremos construir bien este curso, y hay sitio para meterse ahí. Encajas si • Has construido cosas. Proyectos propios, herramientas internas, automatizaciones, un bot, un producto que usaron cuatro amigos. Nos importa mucho más eso que dónde has trabajado., • Trabajas con IA con método. Todo el mundo ha probado LLMs, agentes y RAG. Lo que de verdad separa es cómo: si planificas, acotas y verificas, o si prompteas hasta que salga algo., • Estás enganchado a lo que va saliendo. Sale un modelo nuevo, una herramienta nueva, una forma nueva de hacer algo, y te da por probarla y por pensar dónde encaja en lo que estás construyendo. Aquí lo que sabías hace seis meses no basta, y a ti eso te parece la mejor parte y no una carga., • Te interesa el producto tanto como la tecnología. Quieres entender el problema del usuario y también el del negocio, no solo la funcionalidad que toca sacar., • Tienes criterio técnico, aunque lo estés construyendo todavía. Preguntas, propones, defiendes tu idea y cambias de opinión rápido cuando los datos dicen otra cosa., • Te motiva la responsabilidad temprana y te crece el ánimo cuando algo depende de ti., • Te apetece que lo que hagas lo usen cientos de miles de estudiantes la semana que viene. No necesitas un CV impresionante, ni años de experiencia, ni un máster. Si te ilusiona el puesto aunque no cumplas el 100%, aplica igual: preferimos verte. Suma puntos: haber llevado IA generativa a producción con usuarios reales, haber peleado con costes de inferencia o evaluación de modelos, TypeScript, haberte movido por Google Cloud, Azure o AWS, y conocer de cerca el mundo universitario o de bachillerato en España. Quizá no es para ti si • Buscas que te digan exactamente qué hacer cada día., • Prefieres tareas cerradas y no quieres entrar en producto, usuario ni decisiones técnicas., • Te incomoda la incertidumbre, aprender tecnología nueva cada mes o asumir responsabilidad pronto., • Buscas un entorno muy corporativo y muy estructurado., • Tu prioridad hoy es maximizar el fijo desde el primer día por encima de aprendizaje, responsabilidad e impacto. Cómo trabajamos Ya somos once en PROXUS y cuatro en el equipo de desarrollo, y seguimos ampliando. Es el tamaño en el que todavía te enteras de todo: sabes por qué se ha tomado cada decisión, tratas con los cuatro fundadores a diario y lo que propones un lunes puede estar en producción el jueves. Y a la vez no estarías solo, tendrías al lado a gente con quien discutir cómo se hace algo. Estamos en Las Rozas y te pedimos mínimo tres días presenciales. En la práctica la mayoría venimos más, porque construir codo con codo hace que las ideas no se queden en ideas. Somos flexibles de verdad, y funciona en las dos direcciones: hay semanas de campaña con picos fuertes y algún domingo intenso, y hay martes en los que tienes que acompañar a tu madre al médico y no pasa absolutamente nada. Lo que sí te pedimos es que te apetezca la vorágine de una startup que crece rápido, y que PROXUS te ronde la cabeza durante la semana. Es lo que hace que esto funcione. Qué ofrecemos • Fijo de 20.000 € a 28.000 € brutos/año según perfil, experiencia y encaje, más 12.000 € de variable por objetivos. Total si se cumple: entre 32.000 € y 40.000 €., • El variable es transparente y tiene dos mitades. Una es común a toda la empresa, la misma para todos incluidos los cuatro fundadores: o la cobramos todos o no la cobra nadie, y esa parte no tiene techo. La otra es de tu área, con objetivos concretos que se revisan cada mes para que sepas siempre dónde estás., • Revisión a los doce meses. Y antes si la responsabilidad crece antes., • Todas las suscripciones de IA que necesites, pagadas. Claude, Codex y lo que salga el mes que viene. Aquí no se discute la herramienta, se discute el resultado., • 25 días laborables de vacaciones., • Off-site con todo el equipo dos veces al año, antes de cada gran campaña., • Responsabilidad real sobre partes del producto y del stack desde el principio, en un momento en el que lo que construyas se nota en el negocio esa misma semana. El proceso Sabemos lo que cansa un proceso eterno, así que este es corto y te lo contamos entero: 1. Una conversación inicial con uno de los fundadores, 30-45 minutos., 2. Una prueba técnica sobre un caso real nuestro, con una semana de tiempo., 3. Conversación técnica con Javi (cofundador y CTO)., 4. Última charla con los cuatro fundadores. Cómo aplicar Aplica aquí y añade todo lo que creas que deberíamos ver: GitHub, proyectos propios, demos, cosas a medio terminar, experimentos con IA, lo que sea que muestre cómo piensas y cómo construyes. Lo leemos todo. Nos vemos pronto :)

NTT DATA somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. En NTT DATA buscamos perfiles Service Desk Agent para incorporarse al equipo de Omnichannel Support. Será responsable de proporcionar soporte técnico de primer nivel a usuarios finales a través de múltiples canales de interacción, garantizando una experiencia de soporte eficiente, consistente y orientada a la resolución. Tendrá un enfoque orientado a la resolución en primer nivel y a la satisfacción del usuario. Participará en la gestión de incidencias, solicitudes y consultas relacionadas con el puesto de trabajo digital, utilizando herramientas de conocimiento, automatización y autoservicio para maximizar la resolución en primer contacto. Responsabilidades • Atender usuarios mediante canales de voz, chat, correo electrónico, portal de autoservicio y herramientas colaborativas., • Registrar, clasificar y gestionar incidencias y solicitudes., • Resolver incidencias de primer nivel relacionadas con dispositivos, Microsoft 365 y aplicaciones corporativas., • Utilizar bases de conocimiento y procedimientos operativos para la resolución de incidencias., • Promover el uso de herramientas de autoservicio y canales digitales., • Escalar incidencias cuando sea necesario siguiendo los procedimientos establecidos., • Mantener actualizada la documentación operativa., • Contribuir a la satisfacción y experiencia del usuario., • Participar en iniciativas de mejora de la calidad del servicio., • Cumplir los procedimientos y estándares operativos definidos., • Detectar tendencias recurrentes y colaborar con otros equipos en la identificación de Problemas. Experiencia requerida • 1 a 3 años en Service Desk o soporte a usuario final., • Experiencia en atención omnicanal., • Experiencia en entornos corporativos Microsoft., • Experiencia utilizando herramientas ITSM. Formación • Formación Profesional Superior en Informática, Sistemas o equivalente., • Formación universitaria valorable. Certificaciones valorables • ITIL® 4 Foundation, • Microsoft 365 Fundamentals (MS-900), • Certificaciones de atención al cliente Competencias • Orientación al cliente., • Comunicación verbal y escrita., • Empatía., • Organización y gestión del tiempo., • Trabajo en equipo., • Capacidad de aprendizaje., • Orientación a resultados. Conocimientos técnicos • Windows 10 y Windows 11., • Microsoft 365., • Active Directory., • Herramientas ITSM., • Herramientas de colaboración digital. Conocimientos deseables • Intune., • Azure Active Directory, • Remote Support Tools, • Bases de conocimiento corporativas, • Microsoft Teams Conocimientos deseables de IA • Agent Assist., • Herramientas de búsqueda asistida por IA., • Automatización básica de soporte., • Generative AI aplicada a productividad., • Microsoft AI Fundamentals (AI-900) En NTT DATA creemos que toda persona es única y diferente y por ello apostamos por una cultura inclusiva que reconoce y valora la diversidad. Trabajamos día a día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique Nuestra esencia nos ha llevado a la vanguardia de la tecnología, a romper paradigmas y a brindar las soluciones que realmente se corresponden a las necesidades de cada cliente. Nuestro talento nos ha hecho poder decir con orgullo que somos una de las 6 empresas TOP de tecnologías en el mundo. Porque #Greattech, needs #GreatPeople, like you. Nuestro mejor valor añadido son las personas que hacen vida en este equipo, porque ante todo lo más importante para nosotros siempre serán las personas y por eso siempre velamos por su desarrollo y bienestar. Hoy más que nunca queremos transmitir que somos una empresa que está con nuestros profesionales y que sabemos que la estabilidad es algo que es más importante que nunca, por ello ofrecemos desde el primer día un contrato indefinido, acompañado de un paquete de retribución flexible y la posibilidad de que crezcas con nosotros. ¿Qué encontrarás en NTT Data? Te invitamos a conocer la realidad de NUESTRA ESENCIA: Ponemos en valor el Bienestar y la Calidad humana, tus motivaciones para sentir la conexión con lo que haces, las personas con las que trabajas y la satisfacción con tus logros y evolución profesional. 💪Nos comprometemos a largo: La estabilidad de una empresa global y consolidada a nivel mundial que valora tu talento como algo dinámico. 🎯Innovación diversa: Somos más que un resultado, somos nuestros principios, nuestras emociones y motivaciones. Creemos que toda persona es única y diferente y por ello apostamos por una cultura inclusiva que reconoce y valora la diversidad. Trabajamos día a día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique 👌Colaboración y cercanía: Nuestro “Buenrrollismo” es la suma de increíbles profesionales y mejores personas. Trabajamos en sintonía, colaborando con otras personas y confiando en que si pides ayuda, la recibirás. 👉👇Experiencia personalizada: Nuestro modelo de trabajo está pensado para adaptarse a ti. Tanto la flexibilidad en el horario como en la presencialidad/teletrabajo. Tenemos también jornada intensiva los viernes y en verano. 🙌Mentalidad de crecimiento continuo: La curiosidad es la base para seguir aprendiendo. Te daremos las herramientas para seguir desarrollándote de manera integral. Conoce nuestra oferta formativa en charlas, talleres, certificaciones… 💙Beneficios y ventajas: A través de la Compensación flexible accederás a descuentos fiscales en distintos productos. Contamos con 25 días de vacaciones y beneficios que te ayudarán a cubrir los gastos del teletrabajo. Sala de wellness y juegos, la cantina con vistas al mar, el club de running, de padel… y muchos eventos donde traer a tus seres queridos. ✨Solidarios y comprometidos: Somos una organización responsable en materia ambiental y social. A través de nuestra Fundación colaboramos en grandes iniciativas, te esperamos en el voluntariado.

En ALTEN sabemos que el éxito de nuestros proyectos depende de las personas que forman nuestro equipo. Si tienes experiencia trabajando con Microsoft Dynamics 365 Customer Service, dominas tanto la parte funcional como técnica, y disfrutas impulsando la transformación digital y mejorando los procesos de atención al cliente, queremos conocerte. Nos comprometemos a potenciar tu talento, escuchar tus expectativas y ofrecerte un entorno donde puedas crecer profesionalmente. ¿Te unes a nuestro #WelcomeHome? ¿Qué buscamos? Experiencia mínima de 3 años con Microsoft Dynamics 365 CRM, participando en proyectos de implementación o mejora continua. Perfil híbrido funcional-técnico, con capacidad para abordar tanto el análisis funcional como las configuraciones e implementaciones técnicas. Conocimiento funcional y experiencia práctica en: Gestión de casos (Case Management) Gestión de colas y enrutamiento Reglas SLA y tiempos de resolución Bases de conocimiento (Knowledge Base) Omnichannel for Customer Service (chat, correo, voz) Portales de autoservicio y encuestas de satisfacción (Customer Voice) Experiencia en integraciones con otras plataformas, especialmente con la Power Platform (Power Automate, Power Apps). Conocimientos en integración mediante conectores o APIs y valorable experiencia en tecnologías Azure (Logic Apps, Azure Functions). Capacidad para el diseño y documentación funcional de integraciones con otros sistemas. Experiencia en formación a usuarios clave, elaboración de materiales y sesiones prácticas. Competencia en análisis de requerimientos, diseño funcional, configuración, pruebas, carga de datos y acompañamiento en el go-live. Habilidades de resolución de problemas, autonomía y orientación al cliente. Excelentes habilidades de comunicación y trabajo en equipo. Dominio de herramientas de productividad como Microsoft 365. Valorable experiencia en metodologías ágiles (Scrum, DevOps). Deseable conocimiento funcional de otros módulos de Dynamics 365: Sales, Marketing, Field Service, Contact Center o Project Operations. ¿Qué podemos ofrecerte? Formar parte de una gran empresa competitiva y en continuo crecimiento. Integración en un equipo de profesionales altamente cualificado, con un buen clima laboral, innovador y dinámico. Formación especializada y desarrollo profesional continuo. Beneficios sociales y plan de compensación flexible. Retribución competitiva. ¿Quiénes somos? Somos un equipo. Formamos parte de ALTEN, una multinacional europea especializada en proporcionar servicios de consultoría, tecnología de la información y servicios de ingeniería a las principales compañías del mercado español. Si te gustan las cifras, te diremos que en España tenemos una facturación de 337 millones de euros, 10 sedes y un equipo formado por más de 5.500 personas. Además, en ALTEN nos enorgullece ofrecer igualdad de oportunidades, independientemente del género, edad, diversidad de capacidades o país de origen. Nuestro compromiso está con el talento y con las personas que lo tienen.

Network Engineer Remote within Spain | Preferably based in Madrid About the Opportunity We are looking for a Network Engineer to join the Engineering team of an innovative international technology company operating large-scale cloud and digital service platforms. You will work alongside experienced engineers across Platform Engineering, Dev Ops, Product Engineering, and Operations teams, contributing to the design, implementation, and evolution of highly available, scalable, and secure infrastructures. If you enjoy complex networking environments, cloud technologies, and building resilient systems, we would love to hear from you. Equal Opportunity Employer We are committed to creating an inclusive workplace and welcome applications from all qualified candidates. We particularly encourage individuals with disabilities to apply. Location Remote from anywhere in Spain Preferred location: Madrid, for occasional in-person collaboration Possibility of accessing offices located in major Spanish cities when needed Key Responsibilities As a Network Engineer, you will play a key role in the design, deployment, and continuous improvement of enterprise-grade network infrastructures. Your responsibilities will include: Designing and implementing high-performance network architectures. Evaluating, integrating, and validating new technologies and solutions. Contributing to the evolution of cloud-based and hybrid infrastructures. Ensuring scalable, secure, and resilient network designs. Participating in architecture reviews and technical decision-making. Supporting engineering teams throughout deployment and operations. Managing relationships with technology vendors and partners. Producing and maintaining technical documentation. Troubleshooting complex networking and infrastructure incidents. Requirements Essential Skills & Experience Strong expertise in networking technologies, including: Switching Routing Firewalls Load balancing Deep understanding of multicast environments: IGMP PIM PIM-SM PIM-SSM MSDP Advanced knowledge of: 802.1 Q Spanning Tree OSPF BGP IS-IS Experience with cloud services and hybrid infrastructure environments. Solid understanding of high-availability architectures and service delivery platforms. Experience working with content distribution networks (CDN) and large-scale Internet services. Professional level of English (B2 or above). Fluency in Spanish. Nice to Have Experience with one or more of the following: AWS or other cloud platforms Python or other scripting languages Storage technologies and NAS environments Linux administration Datacenter technologies Infrastructure monitoring and automation tools Technologies You will work with technologies related to: Enterprise networking Datacenter infrastructure Cloud platforms Network security Service delivery infrastructures CDN integration Storage platforms Automation and monitoring tools What We're Looking For Excellent communication and documentation skills. Strong collaboration and teamwork capabilities. Flexibility and adaptability in dynamic environments. Proactive and solution-oriented mindset. Attention to detail and ownership mentality. Hands-on approach to problem solving. Ability to manage priorities and coordinate technical initiatives. What We Offer Flexible Benefits Package ⌚ Flexible Working Hours Remote Work within Spain Employee Referral Program ️ Free English Training Professional Development Opportunities International and Collaborative Environment Participation in innovative, large-scale technology projects Interested? Apply now and join a team building and operating cutting-edge digital platforms used by organizations worldwide. Proporcione sus comentarios sobre Biz Chat

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges. The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions. The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring. The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: Strong experience with LLMs Azure OpenAI for chat/completion capabilities. Azure AI Foundry/AI Studio Azure AI Search for retrieval over approved knowledge sources. Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses. When to use RAG rather than fine-tuning or a generic prompt. How to structure source documents for retrieval. Chunking, indexing and vectorisation concepts. While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them. Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: Financial Crime Experience Azure storage technologies What we offer: Competitive compensation & total rewards Health benefits & wellness programs Savings & retirement plans Global mobility opportunities Flexible work policy and remote-friendly approach Happy hours, gaming tournaments, sports activities & more Continuous learning & training programs with WizeAcademy Free certifications in cloud technologies and coding languages Find out more about our culture here .

Descripción 🚀 Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales 💻 Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España, junto a la experiencia de Golden Soft, ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. 🚀 Tu misión Con el fin de reforzar el Departamento de Atención al Cliente, en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. 📌 ¿Qué harás? • Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión., • Atención al cliente a través de diferentes canales (teléfono, chat, email)., • Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir., • Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software., • Seguimiento de las posibles incidencias para garantizar su resolución., • Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software., • Realización de pruebas básicas para verificar el correcto funcionamiento del software. 💭¿Cómo te imaginamos? • Posees un FP o Grado universitario, preferiblemente en áreas administrativas, contables o empresariales., • Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones., • Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes., • Destacas por tu capacidad de aprendizaje, curiosidad y actitud proactiva., • Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B., • Interés o conocimiento en facturación, contabilidad o gestión administrativa 🚀 Puntos extra • Experiencia previa en asesoría/gestoría., • Has trabajado en entorno Startup., • Conocimientos en contabilidad, facturación, gestión fiscal y nóminas., • Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. 🌟 Qué ofrecemos • Contrato indefinido a jornada completa., • Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem., • Desarrollo profesional real en una empresa tecnológica en plena expansión., • Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente., • Participación en proyectos estratégicos donde tu criterio y propuestas cuentan., • Trabajo híbrido. 👩🏻 💻 NUESTROS VALORES 💙 💙 Nuestros valores • Iniciativa 🌟 – Impulsamos la acción y la propuesta de mejoras., • Inclusión 🌱 – Fomentamos un entorno diverso y colaborativo., • Innovación 💡 – Buscamos nuevos retos y apostamos por la evolución constante. 📩 Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Descripción 🚀 Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales 💻 Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España, junto a la experiencia de Golden Soft, ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. 🚀 Tu misión Con el fin de reforzar el Departamento de Atención al Cliente, en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. 📌 ¿Qué harás? • Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión., • Atención al cliente a través de diferentes canales (teléfono, chat, email)., • Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir., • Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software., • Seguimiento de las posibles incidencias para garantizar su resolución., • Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software., • Realización de pruebas básicas para verificar el correcto funcionamiento del software. 💭¿Cómo te imaginamos? • Posees un FP o Grado universitario, preferiblemente en áreas administrativas, contables o empresariales., • Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones., • Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes., • Destacas por tu capacidad de aprendizaje, curiosidad y actitud proactiva., • Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B., • Interés o conocimiento en facturación, contabilidad o gestión administrativa 🚀 Puntos extra • Experiencia previa en asesoría/gestoría., • Has trabajado en entorno Startup., • Conocimientos en contabilidad, facturación, gestión fiscal y nóminas., • Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. 🌟 Qué ofrecemos • Contrato indefinido a jornada completa., • Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem., • Desarrollo profesional real en una empresa tecnológica en plena expansión., • Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente., • Participación en proyectos estratégicos donde tu criterio y propuestas cuentan., • Trabajo híbrido. 👩🏻 💻 NUESTROS VALORES 💙 💙 Nuestros valores • Iniciativa 🌟 – Impulsamos la acción y la propuesta de mejoras., • Inclusión 🌱 – Fomentamos un entorno diverso y colaborativo., • Innovación 💡 – Buscamos nuevos retos y apostamos por la evolución constante. 📩 Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Cosmic Collaboration, Astronomical Agility and Planetary Passion. How will you contribute to IENAI SPACE? As the Head of Embedded Systems and Software, you will own the architectural vision and lifecycle execution for all software powering our ATHENA propulsion system, spanning mission-critical flight firmware and bare-metal to embedded software, laboratory automation, and Electrical Ground Support Equipment (EGSE) software. You will be in charge of the architecture design, implementation, and continuous improvement of highly reliable, fault-tolerant embedded solutions. This role requires an engineering leader who can prioritize tasks effectively, work with agility and take full ownership of firmware and software development. Your key responsibilities will include: • End-to-End embedded lifecycle ownership: lead the design, development, testing and maintenance of embedded software for our ATHENA propulsion system, from bare-metal to real-time application and EGSE software., • Team leadership and scaling: lead, mentor and grow a small team of embedded software engineers, fostering a culture of technical excellence and agility., • Mission assurance: define software verification strategies, including Hardware-in-the-Loop (HIL) testing and automated CI/CD pipelines, to guarantee flight readiness., • Architecture design and migration: define and structure firmware and software components to create a modular, scalable, and maintainable system, and lead the migration from legacy resource-constrained (8-bit microcontroller) bare-metal software to a modern 32-bit RTOS embedded architecture., • Technical feasibility assessment: evaluate design concepts and propose robust technical solutions., • System integration: work closely with the hardware team to ensure seamless integration of embedded software into our propulsion systems and laboratory equipment., • Technical reviews and documentation: participate in design and milestone reviews, ensuring the highest quality and alignment with project goals. What is your department like? You will be the head of our Embedded Systems and Software team, which is part of our Electric Propulsion department. This team is in charge of designing, developing, testing, and maintaining all firmware and software controlling our ATHENA propulsion system and laboratory equipment. What will make you succeed? We are looking for (must have): • At least 7+ years of experience in embedded software development, with proven experience leading or mentoring engineering teams., • Professional proficiency in C++ and C for resource-constrained systems., • Solid experience with bare-metal development and Real-Time Operating Systems (RTOS, ideally FreeRTOS)., • Deep understanding of microcontroller architectures (from highly resource-constrained 8-bit to modern 32-bit MCUs) and low-level peripherals (I2C, SPI, UART, CAN, PWM)., • Strong competency in Python for scripting, test automation, and laboratory equipment control., • Experience establishing version control workflows (Git) and modern CI/CD practices for embedded systems., • Ability to read and interpret PCB schematics., • Strong problem-solving skills with the ability to prioritize tasks and work autonomously., • Fluent in spoken and written English. We also value (nice to have): • Experience in NewSpace, aerospace, or safety-critical industries (medical, automotive, railway, avionics, etc.)., • Familiarity with space software standards (e.g., ECSS-E-ST-40C) or safety coding guidelines (MISRA C/C++)., • Experience designing bootloaders (including on-orbit/telemetry updates) and fault-tolerant/fail-safe software mechanisms., • Passion for space technology and a willingness to grow within a young and dynamic team. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 10 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the Tech Lead and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

Sobre el puesto En Centribal buscamos incorporar a nuestro equipo de Operaciones un/a Consultor/a de Producto SaaS, con experiencia en atención al cliente, gestión de plataformas tecnológicas y conocimientos sólidos de Zendesk. La persona seleccionada será responsable de acompañar a nuestros clientes en la implantación, configuración, uso y evolución de los productos SaaS de Centribal, actuando como punto de conexión entre cliente, operaciones, producto y tecnología. Aunque valoramos especialmente la experiencia con Zendesk, el foco principal del puesto estará en el conocimiento, configuración y adopción de las soluciones propias de Centribal. La compañía se encuentra en un proceso de evolución progresiva hacia un ecosistema tecnológico propio, reduciendo la dependencia de plataformas de terceros. Misión del puesto Garantizar que los clientes obtengan el máximo valor de los productos de Centribal, asegurando una correcta configuración de las soluciones, resolviendo incidencias de forma autónoma y traduciendo las necesidades operativas del cliente en configuraciones, mejoras y acciones concretas. La persona deberá combinar orientación al cliente, criterio técnico y visión de producto, evitando limitarse a la mera gestión de tickets. Principales responsabilidades • Acompañar a los clientes durante los procesos de onboarding, configuración, puesta en producción y evolución de los productos SaaS de Centribal., • Analizar las necesidades de atención al cliente y convertirlas en configuraciones funcionales dentro de nuestras plataformas., • Configurar y administrar entornos de Zendesk de forma autónoma cuando el proyecto o cliente lo requiera., • Gestionar configuraciones relacionadas con canales, usuarios, roles, grupos, permisos, formularios, vistas, automatizaciones, triggers, SLA y flujos de atención., • Diagnosticar y resolver incidencias funcionales y operativas, identificando su causa y coordinándose con los equipos técnicos cuando sea necesario., • Dar soporte avanzado sobre los productos de Centribal, incluyendo soluciones de atención al cliente, ticketing, canales digitales, automatización e inteligencia artificial., • Formar a usuarios, administradores y equipos operativos de clientes., • Elaborar documentación funcional, manuales, procedimientos y bases de conocimiento., • Participar en reuniones de seguimiento, toma de requerimientos y análisis de procesos., • Identificar oportunidades de mejora, riesgos operativos y necesidades recurrentes de los clientes., • Colaborar con los equipos de Producto, Desarrollo, QA, Inteligencia Artificial y Customer Success., • Impulsar la adopción de los productos propios de Centribal., • Mantener una comunicación fluida con clientes nacionales e internacionales, mercado LATAM y España Requisitos • Experiencia previa en consultoría SaaS, operaciones, soporte funcional, Customer Success, atención al cliente o implantación de productos tecnológicos., • Conocimientos sólidos de procesos y modelos de atención al cliente., • Experiencia configurando y administrando Zendesk Support., • Capacidad para resolver de manera autónoma problemas de configuración y funcionamiento de Zendesk., • Conocimiento de triggers, automatizaciones, macros, SLA, grupos, roles, permisos, formularios, vistas y reglas de negocio., • Capacidad para comprender productos SaaS, integraciones y flujos omnicanal., • Experiencia en gestión de incidencias y análisis funcional., • Habilidad para recopilar requerimientos y convertirlos en soluciones configurables., • Nivel de inglés suficiente para mantener reuniones, atender consultas y trabajar con documentación técnica., • Excelente comunicación oral y escrita., • Perfil proactivo, resolutivo, organizado y orientado a resultados., • Capacidad para trabajar con autonomía y gestionar varias cuentas o proyectos simultáneamente., • Orientación al cliente sin perder la visión de producto y la escalabilidad de las soluciones. Conocimientos valorables • Experiencia con plataformas de contact center, help desk, CRM o atención omnicanal., • Conocimiento de WhatsApp Business, chat web, email, SMS y otros canales digitales., • Experiencia funcional con APIs REST, webhooks e integraciones entre plataformas SaaS., • Conocimientos básicos de Postman, JSON, autenticación mediante tokens y análisis de peticiones HTTP., • Experiencia con herramientas como Jira, Confluence o similares., • Conocimiento de soluciones de inteligencia artificial aplicadas a atención al cliente., • Experiencia en configuración o implantación de chatbots y agentes virtuales., • Conocimiento de métricas de atención al cliente: SLA, tiempos de primera respuesta, resolución, abandono, productividad y satisfacción., • Experiencia en proyectos de migración desde Zendesk hacia otras plataformas. Competencias clave • Proactividad y sentido de la responsabilidad., • Autonomía en la resolución de problemas., • Pensamiento analítico y capacidad de diagnóstico., • Orientación al cliente y vocación de servicio., • Visión de producto., • Capacidad de aprendizaje y adaptación., • Comunicación efectiva con perfiles técnicos y de negocio., • Capacidad para documentar y transmitir conocimiento., • Gestión de prioridades y situaciones críticas., • Mentalidad de mejora continua. Que buscamos especialmente Buscamos una persona que no se limite a escalar incidencias o seguir procedimientos predefinidos. Necesitamos un perfil capaz de investigar, probar configuraciones, comprender el contexto del cliente y proponer soluciones. Debe sentirse cómodo trabajando con Zendesk, pero también tener interés en aprender y defender los productos de Centribal como solución principal. ¿Quieres conocer más? ¡No dudes en inscribirte! Entendemos la diversidad como una fuente de talento, ofrecemos una cultura de trabajo inclusiva que se apoya en las diferencias y similitudes entre los empleados/as que conforman la compañía para crear entornos de trabajo para todos/as. Nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra clasificación protegida por la ley.

NTT DATA somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. En NTT DATA buscamos perfiles Service Desk Agent para incorporarse al equipo de Omnichannel Support. Será responsable de proporcionar soporte técnico de primer nivel a usuarios finales a través de múltiples canales de interacción, garantizando una experiencia de soporte eficiente, consistente y orientada a la resolución. Tendrá un enfoque orientado a la resolución en primer nivel y a la satisfacción del usuario. Participará en la gestión de incidencias, solicitudes y consultas relacionadas con el puesto de trabajo digital, utilizando herramientas de conocimiento, automatización y autoservicio para maximizar la resolución en primer contacto. Responsabilidades • Atender usuarios mediante canales de voz, chat, correo electrónico, portal de autoservicio y herramientas colaborativas., • Registrar, clasificar y gestionar incidencias y solicitudes., • Resolver incidencias de primer nivel relacionadas con dispositivos, Microsoft 365 y aplicaciones corporativas., • Utilizar bases de conocimiento y procedimientos operativos para la resolución de incidencias., • Promover el uso de herramientas de autoservicio y canales digitales., • Escalar incidencias cuando sea necesario siguiendo los procedimientos establecidos., • Mantener actualizada la documentación operativa., • Contribuir a la satisfacción y experiencia del usuario., • Participar en iniciativas de mejora de la calidad del servicio., • Cumplir los procedimientos y estándares operativos definidos., • Detectar tendencias recurrentes y colaborar con otros equipos en la identificación de Problemas. Experiencia requerida • 1 a 3 años en Service Desk o soporte a usuario final., • Experiencia en atención omnicanal., • Experiencia en entornos corporativos Microsoft., • Experiencia utilizando herramientas ITSM. Formación • Formación Profesional Superior en Informática, Sistemas o equivalente., • Formación universitaria valorable. Certificaciones valorables • ITIL® 4 Foundation, • Microsoft 365 Fundamentals (MS-900), • Certificaciones de atención al cliente Competencias • Orientación al cliente., • Comunicación verbal y escrita., • Empatía., • Organización y gestión del tiempo., • Trabajo en equipo., • Capacidad de aprendizaje., • Orientación a resultados. Conocimientos técnicos • Windows 10 y Windows 11., • Microsoft 365., • Active Directory., • Herramientas ITSM., • Herramientas de colaboración digital. Conocimientos deseables • Intune., • Azure Active Directory, • Remote Support Tools, • Bases de conocimiento corporativas, • Microsoft Teams Conocimientos deseables de IA • Agent Assist., • Herramientas de búsqueda asistida por IA., • Automatización básica de soporte., • Generative AI aplicada a productividad., • Microsoft AI Fundamentals (AI-900) En NTT DATA creemos que toda persona es única y diferente y por ello apostamos por una cultura inclusiva que reconoce y valora la diversidad. Trabajamos día a día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique Nuestra esencia nos ha llevado a la vanguardia de la tecnología, a romper paradigmas y a brindar las soluciones que realmente se corresponden a las necesidades de cada cliente. Nuestro talento nos ha hecho poder decir con orgullo que somos una de las 6 empresas TOP de tecnologías en el mundo. Porque #Greattech, needs #GreatPeople, like you. Nuestro mejor valor añadido son las personas que hacen vida en este equipo, porque ante todo lo más importante para nosotros siempre serán las personas y por eso siempre velamos por su desarrollo y bienestar. Hoy más que nunca queremos transmitir que somos una empresa que está con nuestros profesionales y que sabemos que la estabilidad es algo que es más importante que nunca, por ello ofrecemos desde el primer día un contrato indefinido, acompañado de un paquete de retribución flexible y la posibilidad de que crezcas con nosotros. ¿Qué encontrarás en NTT Data? Te invitamos a conocer la realidad de NUESTRA ESENCIA: Ponemos en valor el Bienestar y la Calidad humana, tus motivaciones para sentir la conexión con lo que haces, las personas con las que trabajas y la satisfacción con tus logros y evolución profesional. 💪Nos comprometemos a largo: La estabilidad de una empresa global y consolidada a nivel mundial que valora tu talento como algo dinámico. 🎯Innovación diversa: Somos más que un resultado, somos nuestros principios, nuestras emociones y motivaciones. Creemos que toda persona es única y diferente y por ello apostamos por una cultura inclusiva que reconoce y valora la diversidad. Trabajamos día a día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique 👌Colaboración y cercanía: Nuestro “Buenrrollismo” es la suma de increíbles profesionales y mejores personas. Trabajamos en sintonía, colaborando con otras personas y confiando en que si pides ayuda, la recibirás. 👉👇Experiencia personalizada: Nuestro modelo de trabajo está pensado para adaptarse a ti. Tanto la flexibilidad en el horario como en la presencialidad/teletrabajo. Tenemos también jornada intensiva los viernes y en verano. 🙌Mentalidad de crecimiento continuo: La curiosidad es la base para seguir aprendiendo. Te daremos las herramientas para seguir desarrollándote de manera integral. Conoce nuestra oferta formativa en charlas, talleres, certificaciones… 💙Beneficios y ventajas: A través de la Compensación flexible accederás a descuentos fiscales en distintos productos. Contamos con 25 días de vacaciones y beneficios que te ayudarán a cubrir los gastos del teletrabajo. Sala de wellness y juegos, la cantina con vistas al mar, el club de running, de padel… y muchos eventos donde traer a tus seres queridos. ✨Solidarios y comprometidos: Somos una organización responsable en materia ambiental y social. A través de nuestra Fundación colaboramos en grandes iniciativas, te esperamos en el voluntariado.

Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you! Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for dedicated and enthusiastic Customer Service Representatives (German-speaking) to join their team on a temporary, fully remote basis from anywhere in Spain. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe. If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career! Main Responsibilities • Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support, • Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market, • Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system, • Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information Core Skills/Experience • Outstanding verbal and written skills that allow you to connect with customers clearly and effectively, • A warm, empathetic approach with a genuine passion for helping others, • A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively, • A good listener who excels in teamwork and enjoys working collaboratively, • Not afraid to ask questions, and bring forward new ideas! What's on offer • Temporary contract (2 months), • 100% remote working model, • Competitive salary of EUR 22,300 gross/year, • Personal and professional growth opportunities, • Unlimited access to our online learning platform for continuous development Our recruitment process • Step 1: Interview with our Recruiter to get to know you better, • Step 2: Interview with the Team Leader, • Step 3: Final interview in the Barcelona office At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Buscamos Product Engineer (AI & Full Stack) en PROXUS PROXUS (proxus.es) lo empezamos hace dos años cuatro compañeros de la universidad. Hoy estudian con nosotros más de 220.000 estudiantes. Estamos construyendo la plataforma con la que nos habría gustado estudiar a nosotros: una herramienta donde la IA hace que el protagonista sea el estudiante y no el estrés, los agobios y las horas perdidas, y que le acompaña hasta la nota que quiere sacar. Hace poco más de un año éramos 3.000. Somos ya una de las plataformas EdTech con más crecimiento de España, y este curso, además, salimos fuera: España, Chile y Argentina están abiertos y vamos a abrir varios mercados nuevos. Y eso es justo lo que hace interesante el puesto. Este curso toca construir: producto nuevo, la tecnología lo más potente que sepamos hacerla y varios países a la vez. El puesto en una frase Entender cómo estudia la gente de verdad, detectar dónde está el problema y convertirlo en tecnología funcionando en producción, en días, no en trimestres. No buscamos a alguien que ejecute tareas cerradas. Buscamos a alguien que piense, proponga, construya, mida y quite lo que no funciona. Qué harías Trabajarías en la intersección entre producto, ingeniería e IA, con responsabilidad real sobre partes del producto desde el primer día. • Producto desde el minuto uno. Entiendes el problema del estudiante, propones cómo resolverlo y lo defiendes. Las decisiones de producto no te llegan cerradas desde arriba., • Construir y desplegar. Diseñas, desarrollas y sacas a producción funcionalidades completas. Tuyas de principio a fin, incluida la parte aburrida de que aguanten., • IA en producción de verdad. Generación de contenido de estudio, chat agéntico, agentes que construyen material a partir de exámenes reales. Es el corazón del producto, no un experimento en una rama., • Saber si lo que sacas se usa. Construir es la mitad del trabajo. La otra mitad es mirar después qué ha pasado: si la gente lo usa, si ha mejorado lo que tenía que mejorar y si merece seguir ahí. Queremos a alguien que quiera esa foto y sepa leerla, no que la espere de otro., • Coste e infraestructura. Servimos a cientos de miles de estudiantes con picos brutales en época de exámenes. El coste de IA por usuario y la velocidad de iteración son decisiones de ingeniería con impacto directo en la cuenta de resultados., • Montar cómo se mide la IA. Saber si una generación es buena, cuánto cuesta y por qué ha empeorado al tocar un prompt. No lo damos por sabido ni te lo pedimos de entrada: es de las cosas que queremos construir bien este curso, y hay sitio para meterse ahí. Encajas si • Has construido cosas. Proyectos propios, herramientas internas, automatizaciones, un bot, un producto que usaron cuatro amigos. Nos importa mucho más eso que dónde has trabajado., • Trabajas con IA con método. Todo el mundo ha probado LLMs, agentes y RAG. Lo que de verdad separa es cómo: si planificas, acotas y verificas, o si prompteas hasta que salga algo., • Estás enganchado a lo que va saliendo. Sale un modelo nuevo, una herramienta nueva, una forma nueva de hacer algo, y te da por probarla y por pensar dónde encaja en lo que estás construyendo. Aquí lo que sabías hace seis meses no basta, y a ti eso te parece la mejor parte y no una carga., • Te interesa el producto tanto como la tecnología. Quieres entender el problema del usuario y también el del negocio, no solo la funcionalidad que toca sacar., • Tienes criterio técnico, aunque lo estés construyendo todavía. Preguntas, propones, defiendes tu idea y cambias de opinión rápido cuando los datos dicen otra cosa., • Te motiva la responsabilidad temprana y te crece el ánimo cuando algo depende de ti., • Te apetece que lo que hagas lo usen cientos de miles de estudiantes la semana que viene. No necesitas un CV impresionante, ni años de experiencia, ni un máster. Si te ilusiona el puesto aunque no cumplas el 100%, aplica igual: preferimos verte. Suma puntos: haber llevado IA generativa a producción con usuarios reales, haber peleado con costes de inferencia o evaluación de modelos, TypeScript, haberte movido por Google Cloud, Azure o AWS, y conocer de cerca el mundo universitario o de bachillerato en España. Quizá no es para ti si • Buscas que te digan exactamente qué hacer cada día., • Prefieres tareas cerradas y no quieres entrar en producto, usuario ni decisiones técnicas., • Te incomoda la incertidumbre, aprender tecnología nueva cada mes o asumir responsabilidad pronto., • Buscas un entorno muy corporativo y muy estructurado., • Tu prioridad hoy es maximizar el fijo desde el primer día por encima de aprendizaje, responsabilidad e impacto. Cómo trabajamos Ya somos once en PROXUS y cuatro en el equipo de desarrollo, y seguimos ampliando. Es el tamaño en el que todavía te enteras de todo: sabes por qué se ha tomado cada decisión, tratas con los cuatro fundadores a diario y lo que propones un lunes puede estar en producción el jueves. Y a la vez no estarías solo, tendrías al lado a gente con quien discutir cómo se hace algo. Estamos en Las Rozas y te pedimos mínimo tres días presenciales. En la práctica la mayoría venimos más, porque construir codo con codo hace que las ideas no se queden en ideas. Somos flexibles de verdad, y funciona en las dos direcciones: hay semanas de campaña con picos fuertes y algún domingo intenso, y hay martes en los que tienes que acompañar a tu madre al médico y no pasa absolutamente nada. Lo que sí te pedimos es que te apetezca la vorágine de una startup que crece rápido, y que PROXUS te ronde la cabeza durante la semana. Es lo que hace que esto funcione. Qué ofrecemos • Fijo de 20.000 € a 28.000 € brutos/año según perfil, experiencia y encaje, más 12.000 € de variable por objetivos. Total si se cumple: entre 32.000 € y 40.000 €., • El variable es transparente y tiene dos mitades. Una es común a toda la empresa, la misma para todos incluidos los cuatro fundadores: o la cobramos todos o no la cobra nadie, y esa parte no tiene techo. La otra es de tu área, con objetivos concretos que se revisan cada mes para que sepas siempre dónde estás., • Revisión a los doce meses. Y antes si la responsabilidad crece antes., • Todas las suscripciones de IA que necesites, pagadas. Claude, Codex y lo que salga el mes que viene. Aquí no se discute la herramienta, se discute el resultado., • 25 días laborables de vacaciones., • Off-site con todo el equipo dos veces al año, antes de cada gran campaña., • Responsabilidad real sobre partes del producto y del stack desde el principio, en un momento en el que lo que construyas se nota en el negocio esa misma semana. El proceso Sabemos lo que cansa un proceso eterno, así que este es corto y te lo contamos entero: 1. Una conversación inicial con uno de los fundadores, 30-45 minutos., 2. Una prueba técnica sobre un caso real nuestro, con una semana de tiempo., 3. Conversación técnica con Javi (cofundador y CTO)., 4. Última charla con los cuatro fundadores. Cómo aplicar Aplica aquí y añade todo lo que creas que deberíamos ver: GitHub, proyectos propios, demos, cosas a medio terminar, experimentos con IA, lo que sea que muestre cómo piensas y cómo construyes. Lo leemos todo. Nos vemos pronto :)

Buscamos Product Engineer (AI & Full Stack) en PROXUS PROXUS (proxus.es) lo empezamos hace dos años cuatro compañeros de la universidad. Hoy estudian con nosotros más de 220.000 estudiantes. Estamos construyendo la plataforma con la que nos habría gustado estudiar a nosotros: una herramienta donde la IA hace que el protagonista sea el estudiante y no el estrés, los agobios y las horas perdidas, y que le acompaña hasta la nota que quiere sacar. Hace poco más de un año éramos 3.000. Somos ya una de las plataformas EdTech con más crecimiento de España, y este curso, además, salimos fuera: España, Chile y Argentina están abiertos y vamos a abrir varios mercados nuevos. Y eso es justo lo que hace interesante el puesto. Este curso toca construir: producto nuevo, la tecnología lo más potente que sepamos hacerla y varios países a la vez. El puesto en una frase Entender cómo estudia la gente de verdad, detectar dónde está el problema y convertirlo en tecnología funcionando en producción, en días, no en trimestres. No buscamos a alguien que ejecute tareas cerradas. Buscamos a alguien que piense, proponga, construya, mida y quite lo que no funciona. Qué harías Trabajarías en la intersección entre producto, ingeniería e IA, con responsabilidad real sobre partes del producto desde el primer día. • Producto desde el minuto uno. Entiendes el problema del estudiante, propones cómo resolverlo y lo defiendes. Las decisiones de producto no te llegan cerradas desde arriba., • Construir y desplegar. Diseñas, desarrollas y sacas a producción funcionalidades completas. Tuyas de principio a fin, incluida la parte aburrida de que aguanten., • IA en producción de verdad. Generación de contenido de estudio, chat agéntico, agentes que construyen material a partir de exámenes reales. Es el corazón del producto, no un experimento en una rama., • Saber si lo que sacas se usa. Construir es la mitad del trabajo. La otra mitad es mirar después qué ha pasado: si la gente lo usa, si ha mejorado lo que tenía que mejorar y si merece seguir ahí. Queremos a alguien que quiera esa foto y sepa leerla, no que la espere de otro., • Coste e infraestructura. Servimos a cientos de miles de estudiantes con picos brutales en época de exámenes. El coste de IA por usuario y la velocidad de iteración son decisiones de ingeniería con impacto directo en la cuenta de resultados., • Montar cómo se mide la IA. Saber si una generación es buena, cuánto cuesta y por qué ha empeorado al tocar un prompt. No lo damos por sabido ni te lo pedimos de entrada: es de las cosas que queremos construir bien este curso, y hay sitio para meterse ahí. Encajas si • Has construido cosas. Proyectos propios, herramientas internas, automatizaciones, un bot, un producto que usaron cuatro amigos. Nos importa mucho más eso que dónde has trabajado., • Trabajas con IA con método. Todo el mundo ha probado LLMs, agentes y RAG. Lo que de verdad separa es cómo: si planificas, acotas y verificas, o si prompteas hasta que salga algo., • Estás enganchado a lo que va saliendo. Sale un modelo nuevo, una herramienta nueva, una forma nueva de hacer algo, y te da por probarla y por pensar dónde encaja en lo que estás construyendo. Aquí lo que sabías hace seis meses no basta, y a ti eso te parece la mejor parte y no una carga., • Te interesa el producto tanto como la tecnología. Quieres entender el problema del usuario y también el del negocio, no solo la funcionalidad que toca sacar., • Tienes criterio técnico, aunque lo estés construyendo todavía. Preguntas, propones, defiendes tu idea y cambias de opinión rápido cuando los datos dicen otra cosa., • Te motiva la responsabilidad temprana y te crece el ánimo cuando algo depende de ti., • Te apetece que lo que hagas lo usen cientos de miles de estudiantes la semana que viene. No necesitas un CV impresionante, ni años de experiencia, ni un máster. Si te ilusiona el puesto aunque no cumplas el 100%, aplica igual: preferimos verte. Suma puntos: haber llevado IA generativa a producción con usuarios reales, haber peleado con costes de inferencia o evaluación de modelos, TypeScript, haberte movido por Google Cloud, Azure o AWS, y conocer de cerca el mundo universitario o de bachillerato en España. Quizá no es para ti si • Buscas que te digan exactamente qué hacer cada día., • Prefieres tareas cerradas y no quieres entrar en producto, usuario ni decisiones técnicas., • Te incomoda la incertidumbre, aprender tecnología nueva cada mes o asumir responsabilidad pronto., • Buscas un entorno muy corporativo y muy estructurado., • Tu prioridad hoy es maximizar el fijo desde el primer día por encima de aprendizaje, responsabilidad e impacto. Cómo trabajamos Ya somos once en PROXUS y cuatro en el equipo de desarrollo, y seguimos ampliando. Es el tamaño en el que todavía te enteras de todo: sabes por qué se ha tomado cada decisión, tratas con los cuatro fundadores a diario y lo que propones un lunes puede estar en producción el jueves. Y a la vez no estarías solo, tendrías al lado a gente con quien discutir cómo se hace algo. Estamos en Las Rozas y te pedimos mínimo tres días presenciales. En la práctica la mayoría venimos más, porque construir codo con codo hace que las ideas no se queden en ideas. Somos flexibles de verdad, y funciona en las dos direcciones: hay semanas de campaña con picos fuertes y algún domingo intenso, y hay martes en los que tienes que acompañar a tu madre al médico y no pasa absolutamente nada. Lo que sí te pedimos es que te apetezca la vorágine de una startup que crece rápido, y que PROXUS te ronde la cabeza durante la semana. Es lo que hace que esto funcione. Qué ofrecemos • Fijo de 20.000 € a 28.000 € brutos/año según perfil, experiencia y encaje, más 12.000 € de variable por objetivos. Total si se cumple: entre 32.000 € y 40.000 €., • El variable es transparente y tiene dos mitades. Una es común a toda la empresa, la misma para todos incluidos los cuatro fundadores: o la cobramos todos o no la cobra nadie, y esa parte no tiene techo. La otra es de tu área, con objetivos concretos que se revisan cada mes para que sepas siempre dónde estás., • Revisión a los doce meses. Y antes si la responsabilidad crece antes., • Todas las suscripciones de IA que necesites, pagadas. Claude, Codex y lo que salga el mes que viene. Aquí no se discute la herramienta, se discute el resultado., • 25 días laborables de vacaciones., • Off-site con todo el equipo dos veces al año, antes de cada gran campaña., • Responsabilidad real sobre partes del producto y del stack desde el principio, en un momento en el que lo que construyas se nota en el negocio esa misma semana. El proceso Sabemos lo que cansa un proceso eterno, así que este es corto y te lo contamos entero: 1. Una conversación inicial con uno de los fundadores, 30-45 minutos., 2. Una prueba técnica sobre un caso real nuestro, con una semana de tiempo., 3. Conversación técnica con Javi (cofundador y CTO)., 4. Última charla con los cuatro fundadores. Cómo aplicar Aplica aquí y añade todo lo que creas que deberíamos ver: GitHub, proyectos propios, demos, cosas a medio terminar, experimentos con IA, lo que sea que muestre cómo piensas y cómo construyes. Lo leemos todo. Nos vemos pronto :)

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

NTT DATA somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. En NTT DATA buscamos perfiles Service Desk Agent para incorporarse al equipo de Omnichannel Support. Será responsable de proporcionar soporte técnico de primer nivel a usuarios finales a través de múltiples canales de interacción, garantizando una experiencia de soporte eficiente, consistente y orientada a la resolución. Tendrá un enfoque orientado a la resolución en primer nivel y a la satisfacción del usuario. Participará en la gestión de incidencias, solicitudes y consultas relacionadas con el puesto de trabajo digital, utilizando herramientas de conocimiento, automatización y autoservicio para maximizar la resolución en primer contacto. Responsabilidades • Atender usuarios mediante canales de voz, chat, correo electrónico, portal de autoservicio y herramientas colaborativas., • Registrar, clasificar y gestionar incidencias y solicitudes., • Resolver incidencias de primer nivel relacionadas con dispositivos, Microsoft 365 y aplicaciones corporativas., • Utilizar bases de conocimiento y procedimientos operativos para la resolución de incidencias., • Promover el uso de herramientas de autoservicio y canales digitales., • Escalar incidencias cuando sea necesario siguiendo los procedimientos establecidos., • Mantener actualizada la documentación operativa., • Contribuir a la satisfacción y experiencia del usuario., • Participar en iniciativas de mejora de la calidad del servicio., • Cumplir los procedimientos y estándares operativos definidos., • Detectar tendencias recurrentes y colaborar con otros equipos en la identificación de Problemas. Experiencia requerida • 1 a 3 años en Service Desk o soporte a usuario final., • Experiencia en atención omnicanal., • Experiencia en entornos corporativos Microsoft., • Experiencia utilizando herramientas ITSM. Formación • Formación Profesional Superior en Informática, Sistemas o equivalente., • Formación universitaria valorable. Certificaciones valorables • ITIL® 4 Foundation, • Microsoft 365 Fundamentals (MS-900), • Certificaciones de atención al cliente Competencias • Orientación al cliente., • Comunicación verbal y escrita., • Empatía., • Organización y gestión del tiempo., • Trabajo en equipo., • Capacidad de aprendizaje., • Orientación a resultados. Conocimientos técnicos • Windows 10 y Windows 11., • Microsoft 365., • Active Directory., • Herramientas ITSM., • Herramientas de colaboración digital. Conocimientos deseables • Intune., • Azure Active Directory, • Remote Support Tools, • Bases de conocimiento corporativas, • Microsoft Teams Conocimientos deseables de IA • Agent Assist., • Herramientas de búsqueda asistida por IA., • Automatización básica de soporte., • Generative AI aplicada a productividad., • Microsoft AI Fundamentals (AI-900) En NTT DATA creemos que toda persona es única y diferente y por ello apostamos por una cultura inclusiva que reconoce y valora la diversidad. Trabajamos día a día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique Nuestra esencia nos ha llevado a la vanguardia de la tecnología, a romper paradigmas y a brindar las soluciones que realmente se corresponden a las necesidades de cada cliente. Nuestro talento nos ha hecho poder decir con orgullo que somos una de las 6 empresas TOP de tecnologías en el mundo. Porque #Greattech, needs #GreatPeople, like you. Nuestro mejor valor añadido son las personas que hacen vida en este equipo, porque ante todo lo más importante para nosotros siempre serán las personas y por eso siempre velamos por su desarrollo y bienestar. Hoy más que nunca queremos transmitir que somos una empresa que está con nuestros profesionales y que sabemos que la estabilidad es algo que es más importante que nunca, por ello ofrecemos desde el primer día un contrato indefinido, acompañado de un paquete de retribución flexible y la posibilidad de que crezcas con nosotros. ¿Qué encontrarás en NTT Data? Te invitamos a conocer la realidad de NUESTRA ESENCIA: Ponemos en valor el Bienestar y la Calidad humana, tus motivaciones para sentir la conexión con lo que haces, las personas con las que trabajas y la satisfacción con tus logros y evolución profesional. 💪Nos comprometemos a largo: La estabilidad de una empresa global y consolidada a nivel mundial que valora tu talento como algo dinámico. 🎯Innovación diversa: Somos más que un resultado, somos nuestros principios, nuestras emociones y motivaciones. Creemos que toda persona es única y diferente y por ello apostamos por una cultura inclusiva que reconoce y valora la diversidad. Trabajamos día a día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique 👌Colaboración y cercanía: Nuestro “Buenrrollismo” es la suma de increíbles profesionales y mejores personas. Trabajamos en sintonía, colaborando con otras personas y confiando en que si pides ayuda, la recibirás. 👉👇Experiencia personalizada: Nuestro modelo de trabajo está pensado para adaptarse a ti. Tanto la flexibilidad en el horario como en la presencialidad/teletrabajo. Tenemos también jornada intensiva los viernes y en verano. 🙌Mentalidad de crecimiento continuo: La curiosidad es la base para seguir aprendiendo. Te daremos las herramientas para seguir desarrollándote de manera integral. Conoce nuestra oferta formativa en charlas, talleres, certificaciones… 💙Beneficios y ventajas: A través de la Compensación flexible accederás a descuentos fiscales en distintos productos. Contamos con 25 días de vacaciones y beneficios que te ayudarán a cubrir los gastos del teletrabajo. Sala de wellness y juegos, la cantina con vistas al mar, el club de running, de padel… y muchos eventos donde traer a tus seres queridos. ✨Solidarios y comprometidos: Somos una organización responsable en materia ambiental y social. A través de nuestra Fundación colaboramos en grandes iniciativas, te esperamos en el voluntariado.

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

Team Leader - Lead ManagementPosition Title: Lead Management Team LeadDepartment: Commercial / SalesReports To: Director, Demand Generation LSTLocation: Remote (Spain or Italy)Position SummaryThe Lead Management Team Lead is a player-coach who personally qualifies inbound leads while also leading, developing, and holding accountable a team of Lead Management Specialists. This role owns day-to-day team operations, including SLA adherence, CRM data quality, and pipeline accuracy, and serves as the primary escalation point for complex qualification scenarios.The Team Lead partners closely with Marketing, Application Engineering, Inside and Outside Sales, and cross-functional leadership to drive continuous improvement in lead response, qualification accuracy, and handoff quality. This position is critical to building a high-performing, consistent lead management function and plays a key role in shaping team culture, process, and commercial rigor.Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop a team of Lead Management Specialists, setting clear expectations for performance, quality, and professional growthConduct regular 1:1s, team huddles, and performance reviews; provide real-time feedback and coaching on qualification calls, CRM discipline, and customer interactionsOwn team scheduling, workload balancing, and coverage planning to ensure SLA commitments are met consistentlyDrive onboarding of new team members, including training on qualification frameworks, CRM standards, quoting processes, and escalation protocolsIdentify skill gaps and coordinate targeted development, partnering with Sales Enablement and Marketing as neededFoster a culture of accountability, continuous improvement, and commercial curiosity within the teamInbound Lead Response & Qualification (Player Role)Carry a personal lead qualification workload, responding to inbound inquiries via web forms, web chat, and phone within established SLAsConduct structured discovery using approved qualification frameworks and convert qualified leads into Opportunities with accurate documentation and owner assignmentProvide budgetary quotes within approved templates and commercial guardrailsExecute structured nurture of inbound leads, including quote reminders and clarificationsServe as the escalation point for complex or ambiguous qualification scenarios before routing to Sales or Application EngineeringCRM Excellence & Funnel ManagementOwn team-level CRM data quality, conducting regular audits of lead records, opportunity documentation, quote logs, and disposition accuracyMonitor and report on team funnel metrics including response times, qualification rates, conversion rates, and disposition accuracy (Won/Lost alignment with Opportunity Owners)Maintain personal CRM excellence as the standard the team followsSupport Marketing with aggregated feedback on lead quality, campaign alignment, and customer trendsSales & Marketing CollaborationAct as the primary liaison between the Lead Management team and Sales, Application Engineering, and Marketing leadershipEscalate complex technical, pricing, or product-fit questions to the appropriate teams and ensure timely resolutionParticipate in cross-functional alignment meetings and provide structured feedback on inbound lead quality, recurring customer questions, and process gapsPartner with Sales Enablement on talk tracks, qualification criteria updates, and competitive intelligence relevant to lead handlingContinuous Improvement & Process OwnershipIdentify and implement improvements to response templates, qualification frameworks, routing rules, and escalation protocolsTrack and analyze team performance data to surface trends, bottlenecks, and coaching opportunitiesRecommend and help implement process changes, tooling improvements, or workflow adjustments to improve speed, quality, and consistencyDocument and maintain standard operating procedures for the Lead Management functionRequired QualificationsEducation & ExperienceBachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related field)3–5 years of experience in lead management, sales development, inside sales, or related commercial roles, with at least 1 year in a team lead, supervisory, or senior individual contributor roleDemonstrated experience coaching or mentoring peers in a sales or commercial environmentTrack record of meeting or exceeding individual and team performance targetsSkills & CompetenciesStrong written and verbal communication skills with the ability to coach others on effective customer communicationHigh attention to detail and accuracy in CRM usage; ability to enforce data quality standards across a teamProven ability to manage competing priorities in a fast-paced, high-volume environmentCustomer-centric mindset with strong problem-solving and de-escalation skillsComfortable with performance metrics, reporting, and data-driven decision-makingOrganized, dependable, and proactive; leads by exampleFluency in EnglishFluency in Spanish and ItalianPreferred QualificationsExperience with Salesforce CRM, including reporting and dashboard familiarityFamiliarity with life sciences, industrial, or B2B manufacturing environmentsExperience building or scaling an inside sales or lead management functionFluency in additional languages

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

RED Global is recruiting on behalf of a top client for an experienced Middleware Engineer. This is a long-term contract position with hybrid working in Madrid. Start Date: ASAP Location: Madrid (Hybrid - 2-3 days on-site) Language: Spanish • 5+ years of experience in middleware infrastructure roles, • Strong background in web server administration (Apache, .NET, Tomcat, JBoss, WebLogic), • Experience with deployment, migration, and optimization of infrastructure supporting enterprise applications, • Solid understanding of infrastructure for integration and web publishing, • Hands-on experience with HAProxy, • Familiarity with OpenShift and DevOps practices (Git, Ansible automation), • Knowledge of Squid is a plus, • Comfortable working with development teams and managing advanced configurations, • Proactive and solution-oriented, • Strong communication and collaboration skills, • Able to take ownership of technical deployments and system improvements If this role sounds like a good fit for you, please send your latest CV to srodriguez@redglobal.com and let us know your availability for a quick chat. • Mid-Senior level, • Contract, • Other, Engineering, and Consulting, • IT Services and IT Consulting #J-18808-Ljbffr

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. This is an in-country role. We are looking for an experienced General Manager who has successfully built and led sales and technical teams. The GM will be responsible for the overall country strategy and deliverables, in line with the company priorities. We are looking for an execution-focused operator who can propel ElevenLabs in the country. As part of the role, you will: Develop and execute our Country strategy, including sales, customer delivery, KPI setting and hiring Design the optimal pipeline to reach our ambitious sales targets in the B2B side. In this sense, you will be expected to lead interactions with the top 30 strategic accounts in the market Hire the founding country team responsible for sales and implementations Define event priorities and where to invest for brand awareness Represent ElevenLabs in events and media appearances Work with the partner ecosystem to generate new collaborations and sales opportunities, in partnership with the global BD team Ideate, own and drive big bets in the country 15+ years of experience leading teams and highly complex projects Background in consulting and sales Deep expertise in deploying technical products and or solutions to enterprises Owner mentality. Hands‑on and self‑starter who is keen to get their hands dirty to produce results Outstanding communication and interpersonal skills A hands‑on leader who thinks outside the box and wants to generate results Proven ability to build and scale high‑performing teams Native speaker of the local language This role is based in Madrid with the requirement to travel on‑site with clients. #J-18808-Ljbffr

Salary: €100-130k + up to 35% bonus (~20% guaranteed, rest based on performance) Equity: up to ~€80k Location: Madrid (preferred) or Barcelona (1-2 office days) Company: autonomous AI agents for enterprise clients This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world. The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America. Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers. You’ll be a senior engineering leader working directly under the CTO/Co-Founder, with genuine 50/50 weight across technical ownership and people management: • On the technical side, you’ll own architecture, reliability and scale for a production platform handling real-time, high-throughput traffic, whilst staying hands-on (writing, reviewing, debugging code)., • On the management side, you’ll be growing and running a high-performing AI Engineering team, scaling from ~9 to ~13 in the near future. This role includes hiring, coaching, career development, performance conversations, comp discussions etc. — not just technical leadership., • Deep backend engineering in Python — async/ASGI, Django/Channels, Celery + RabbitMQ/Redis, • Proven experience building and operating high-RPS, distributed, production-grade systems, • Comfort with SQL/NoSQL, cloud infra, CI/CD and production observability, • Strong working knowledge of LLMs, RAG, and agentic AI systems (you don't need to have built the agents yourself, but you understand how they work and what breaks them), • A genuine "still in the code" mindset — you’ve led teams without stepping away from building, • Genuine people-management track record - at least 5-6 direct reports, comfortable owning performance management, salary/comp conversations and career development, not just technical leadership, • Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, • Exposure to conversational/voice AI infrastructure (Twilio/IVR, STT/TTS, latency optimisation) #J-18808-Ljbffr

Madrid hace 1 mes With over 25 years' experience, plus the same enormous passion and ambition we had on day-one, we're trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier -- and that's something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That's the power of plus. We are looking for a Senior Backend Software Engineer to join our Mobile Apps Team, bring new features to life, and support the evolution of our services and products. You will work closely with the product owner, area architect, and your team members to clarify business needs and technical requirements and define how to best support them. In close collaboration with other teams, your team will introduce new features and improvements to the mobile apps to provide an even better experience for more than 11 millions of our customers! As our Senior Backend Software Engineer: • You will work with your Team and Product Owner in a challenging Agile environment, collaborating closely with other teams., • You will participate in the team's technical/architectural discussions and decisions., • You will develop and continuously deliver applications for one of Europe's most successful pet e-commerce platforms., • You will participate in the complete software development life cycle from discovery through coding, testing, deployment, and maintenance. You will learn and grow your skills daily, striving for mastery using state-of-the-art technologies and practices such as AWS, Microservices, Docker, and more. At the Mobile Apps, our primary responsibility is the iOS and Android apps, including the services that power them. This includes all aspects of the customer journey, from onboarding, personalised home feed, wishlist, search and catalog to cart and checkout. As a rapidly growing channel, the Mobile Apps are crucial to the company's success. Here are several aspects of our team and work environment that contribute to a positive and fulfilling experience: • We work in self-organised teams following Scrum methodology, respecting and valuing everyone´s opinion., • We learn from each other and share knowledge through pair programming, code reviews, and many training opportunities., • We deliver value by developing new features, maintaining existing products, and improving all the infrastructure we need, so we would also like to have a colleague who is cross-functional., • We are committed to delivering high-quality products and believe that continuous delivery, clean code, and a DevOps mindset are key to achieving this goal., • Our team values a friendly and collaborative environment, and we greatly encourage open communication and teamwork. We believe in a team approach and do not assign blame; instead, we work together to build and maintain the system., • We embrace diversity, having colleagues from over 50 countries. This means our working language is English. These are some of the technologies/frameworks/practices we use: • Python, • Java 11+, Spring framework, • CI/CD with Jenkins pipeline, • Amazon Web Services and cloud deployments (S3, SNS, SQS, RDS, DynamoDB, etc.), using tools such as Terraform or AWS CLI, • Git, Scrum, Pair Programming, Peer Reviewing, • Participate in solution investigation, estimations, planning, and alignment with other teams., • Design, implement, deliver, and support backend solutions (restful web services) using micro-services architecture., • Work closely with other teams to integrate their solutions into the mobile apps., • Promote and implement test automation (e.g., unit tests, integration tests, e2e tests and performance tests), • Build and maintain CI/CD pipelines for continuous integration, development, and deployment., • Deploy applications on the cloud using technologies such as Docker, Kubernetes, AWS and Terraform., • Work closely with the team in an agile and collaborative environment. This will involve code reviews, pair programming, knowledge sharing, and incident coordination., • Maintain existing applications and reduce technical debt., • 6+ years of professional experience with Python; experience with Java and the Spring Framework is a plus., • Strong understanding of complex architecture landscapes, with the ability to independently investigate and implement new features., • Ownership mindset with a strong focus on delivering high‑quality solutions; experience with unit testing and Test‑Driven Development (TDD)., • Experience with DevOps tools and practices, including container orchestration, CI pipelines, monitoring and alerting, AWS, and Kubernetes., • Interest in contributing across the full software development lifecycle (frontend, backend, testing, and DevOps)., • Ability to mentor junior colleagues and help structure and clarify requirements., • Empathetic team player with the ability to build effective working relationships., • Excellent verbal and written communication skills., • Experience working within Agile practices and knowledge of Agile values & principles., • Experience working with Microservices., • Experience in the e‑commerce domain., • Experience with AI‑assisted development and modern SDLC tooling:, • Tools like GitHub Copilot / Copilot Chat, • Applying AI for code generation, refactoring, test automation, and documentation, • Using AI to accelerate debugging, prototyping, and architectural decisions Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There's an option to work for 20 days abroad in approved countries too. Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. #LI-Hybrid #J-18808-Ljbffr

Ebury Madrid Office is seeking a Senior Product Manager to own the Comms product area within Client Platform. You will collaborate with Engineering and product leads to shape vision and deliver scalable services like Push Notifications, Attachments, Statements, and in-platform Chat. You’ll drive a roadmap across email, push, live chat, and documents, partnering with teams to ensure reliable delivery and measurable impact. This hybrid role offers a competitive package and growth opportunities. #J-18808-Ljbffr

At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems, autonomously reading unstructured documents, navigating complex deterministic decision trees, and executing end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. We don't build software for Silicon Valley; we build operational infrastructure for the physical economy. Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. And we are not just building for the future — we are operating at scale today. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. If you're excited to shape how the physical economy works, you'll help build systems deployed inside the operational nervous system of massive enterprises — deeply embedded where the real work gets done. You'll ship agentic capabilities on an extensible stack, with the craft and care required for enterprise trust, as we bring AI that actually executes to the industries that power the real world. Sapira is looking for senior software engineers to help build the engine that runs the back-office of the physical economy. Our engineers work on a range of systems across the stack, including multi-agent orchestration, generative AI, RAG, document understanding, domain-adapted language models, deterministic workflow execution, evaluation, and experimentation. We interact regularly with customers, deeply understand their operational pain points, and use whatever tool is necessary — simple or complex — to solve their problems. • Design, build, and improve AI/ML systems and data pipeline infrastructure, including the platforms that power large language model serving, routing, and multi-agent orchestration at scale., • Work with and enable other engineers focused on modeling and agentic capabilities., • Build agentic systems that leverage AI to proactively monitor, diagnose, debug, and maintain infrastructure health at scale across cloud deployments., • Write robust code that's easy to read, maintain, and test — and set the bar for what good looks like across the team., • Mentor more junior engineers and raise the level of engineering craft around you., • 5+ years of experience shipping production software, with at least some of it focused on AI/ML infrastructure or distributed systems at scale., • BA/BS in computer science, math, sciences, or a related degree., • Proven ability to design, build, and ship production-ready software — ideally around AI/ML infrastructure (batch processing pipelines, serving infrastructure, LLM orchestration, agent frameworks)., • Track record of taking ownership of large, ambiguous problems and driving them to production without needing the path mapped out for you., • Thrive in a customer-focused, tight-knit, and cross-functional environment — being a team player and willing to take on whatever is most impactful for the company is a must., • A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features., • Matter-of-fact. Why show you what's possible when we can show you what's working? We go and deliver, with real evidence. We don't pitch the future of AI — we point at the workflows it's already running., • Cutting through the theater. Corporate life is full of "coordination theater" — meetings about meetings, tools about tools. Being sincere means calling out the theater. We don't just report on the landscape; we trade polite dashboards for honest friction., • Ahead of the standard. This is how companies will operate. We're continuously searching the edge of what is possible, and we bring our clients with us. #J-18808-Ljbffr

Madrid Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Ebury Madrid Office - Hybrid: 4 days in the office, 1 day working from home per week Do you want to own the products that make sure every message we send a client - lands, matters, and gets acted on? Do you look at how a business communicates with its clients today and see the future it could become - richer, faster, more connected - before anyone else does? If you are result oriented, a problem solver hungry to turn something that already works into something that scales, then Ebury is the place for you! • You will own the Comms product area end to end - the why, the what, and the how - reporting directly into the Client Platform domain product lead., • You will set the long-term vision for how clients and internal teams communicate across Ebury - and what that experience should feel like a few years from now, not just what it needs to do today., • You will define and prioritise the roadmap to stand up Push Notifications, Attachments, Statements, and in-platform Chat as scalable services in their own right, alongside evolving the existing Email service - and identify what comes next as the platform and client expectations grow., • You will learn how these capabilities work today, spot where they're holding the business back, and design the services that unlock what comes next., • You will work embedded with Engineering, not handing off requirements and waiting - shaping the technical approach together, staying close enough to the architecture and trade-offs to make sharp calls in the moment, and unblocking delivery from the inside rather than from a spec., • You will set the success metrics for Comms (deliverability, engagement, latency, reliability) - track them, and let data drive what you prioritise and how you measure impact., • You will work across teams to make sure Push, Attachments, Statements, and Chat each become services the rest of the platform can build on, not just features that happen to exist., • You will stay grounded in the mechanics of communications infrastructure - delivery, templating, channels, compliance - while always asking how each service fits the wider platform., • You will gather feedback from the teams and clients you serve, run your Show & Tell, and be the go‑to person for your product. We're not looking for someone to simply maintain an inbox. We need a product manager who can take capabilities that already work and turn them into standalone, scalable services the whole platform can rely on. • Product Management: Minimum 2-3 years in Product for a fintech or SaaS business, ideally with experience taking an existing capability and re-platforming or scaling it, OR a strong engineering/technical background moving into product, comfortable owning ambiguous scaling problems., • Builder's instinct: you know how to take something that already works, re-architect it as a standalone service, and grow it without breaking what clients depend on., • Technical fluency: you're comfortable in architecture discussions, can follow a system diagram or a code review, and work with engineers as a peer, not just a stakeholder handing off a spec., • Systems thinking: you understand how communications channels (email, push, documents, live chat) connect to the rest of a platform, and design for the long term. Comfort with comms/messaging infrastructure (email delivery platforms, push notification services, document generation, live chat or case-management tools such as Zendesk, Intercom, or similar) as context for the work., • Metric-driven: you set baselines, define targets, and let the numbers - not opinions - decide what to build and whether it worked. Comfortable using modern tools, including AI, to work faster and sharpen your thinking. Strong cross-functional influence across engineering and other product teams., • Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one., • Dedicated Mentorship: Learn directly from experienced managers who are invested in your success., • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best., • Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury., • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized., • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits., • Central Madrid Office: A fantastic location with excellent transport links. You can also connect with me on LinkedIn #LI-DNP Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity. Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires. Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers. #J-18808-Ljbffr

Ebury in Madrid is seeking a Product Manager to own the communications platform end-to-end, shaping the why, what, and how across channels like email, push, and chat. You will partner with engineering to design scalable services, drive alignment, and set metrics for impact. You will lead a cross-functional effort to evolve the communications stack, balancing reliability, speed, and user experience while aligning with the broader product strategy. #J-18808-Ljbffr

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Product Ebury Madrid Office - Hybrid: 4 days in the office, 1 day working from home per week Do you want to own the products that make sure every message we send a client - lands, matters, and gets acted on? Do you look at how a business communicates with its clients today and see the future it could become - richer, faster, more connected - before anyone else does? If you are result oriented, a problem solver hungry to turn something that already works into something that scales, then Ebury is the place for you! We are seeking a Product Manager to own the Comms product area within Client Platform, reporting directly into the domain product lead. Comms is the voice of Ebury - every notification, document, and message that reaches a client, across every channel we use to reach them, including the live chat clients use to talk to our customer servicing team on the online platform. Your mandate is bigger than any single channel: build Comms into the connected communications layer that the rest of the platform relies on, starting with Push Notifications, Attachments, Statements, and in-platform Chat as standalone, independently scalable services, and growing from there as new channels and client needs emerge. • You will own the Comms product area end to end - the why, the what, and the how - reporting directly into the Client Platform domain product lead., • You will set the long-term vision for how clients and internal teams communicate across Ebury - and what that experience should feel like a few years from now, not just what it needs to do today., • You will define and prioritise the roadmap to stand up Push Notifications, Attachments, Statements, and in-platform Chat as scalable services in their own right, alongside evolving the existing Email service - and identify what comes next as the platform and client expectations grow., • You will learn how these capabilities work today, spot where they're holding the business back, and design the services that unlock what comes next., • You will work embedded with Engineering, not handing off requirements and waiting - shaping the technical approach together, staying close enough to the architecture and trade-offs to make sharp calls in the moment, and unblocking delivery from the inside rather than from a spec., • You will set the success metrics for Comms (deliverability, engagement, latency, reliability) - track them, and let data drive what you prioritise and how you measure impact., • You will work across teams to make sure Push, Attachments, Statements, and Chat each become services the rest of the platform can build on, not just features that happen to exist., • You will stay grounded in the mechanics of communications infrastructure - delivery, templating, channels, compliance - while always asking how each service fits the wider platform., • You will gather feedback from the teams and clients you serve, run your Show & Tell, and be the go-to person for your product. We're not looking for someone to simply maintain an inbox. We need a product manager who can take capabilities that already work and turn them into standalone, scalable services the whole platform can rely on. • Product Management: Minimum 2-3 years in Product for a fintech or SaaS business, ideally with experience taking an existing capability and re-platforming or scaling it, OR a strong engineering/technical background moving into product, comfortable owning ambiguous scaling problems., • Builder's instinct: you know how to take something that already works, re-architect it as a standalone service, and grow it without breaking what clients depend on., • Technical fluency: you're comfortable in architecture discussions, can follow a system diagram or a code review, and work with engineers as a peer, not just a stakeholder handing off a spec., • Systems thinking: you understand how communications channels (email, push, documents, live chat) connect to the rest of a platform, and design for the long term. Comfort with comms/messaging infrastructure (email delivery platforms, push notification services, document generation, live chat or case-management tools such as Zendesk, Intercom, or similar) as context for the work., • Metric-driven: you set baselines, define targets, and let the numbers - not opinions - decide what to build and whether it worked. Comfortable using modern tools, including AI, to work faster and sharpen your thinking. Strong cross-functional influence across engineering and other product teams., • Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one., • Dedicated Mentorship: Learn directly from experienced managers who are invested in your success., • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best., • Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury., • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized., • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits., • Central Madrid Office: A fantastic location with excellent transport links. Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. #J-18808-Ljbffr

We\u2019re hiring a Talent Acquisition Partner to support our client, hiring across EMEA. It\u2019s a broad role covering go-to-market and sales roles. This is a Hybrid role with some office time in Madrid (3 days per week). You\u2019ll be a true partner to the business, sourcing top talent, optimising processes, and delivering quality hires fast. Your work will be very visible as part of our delivery team for this Enterprise client. • Own end-to-end hiring across several key business areas, • Manage the data as we hire, looking for more than just activity - helping managers make better decisions, • Build trusted partnerships with hiring managers, • Source top talent through creative and strategic methods, • Deliver a seamless, high-quality candidate experience, • Drive continuous improvement in how we hire, • Help build out recruitment strategies that will support hiring over the next 12 to 24 months, • 5+ years in full-cycle recruitment, • Confident working independently and managing stakeholders, • Hands-on sourcing experience across passive and active talent pools, • Driven, adaptable, and outcomes-focused, • Build real Trust with our client This is a fixed-term contract with the chance to extend. If this sounds like you, apply here or message me directly. Let\u2019s chat! 👋 #J-18808-Ljbffr

At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems, autonomously reading unstructured documents, navigating complex deterministic decision trees, and executing end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. Senior Software Engineer Madrid At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems, autonomously reading unstructured documents, navigating complex deterministic decision trees, and executing end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. We don't build software for Silicon Valley; we build operational infrastructure for the physical economy. Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. And we are not just building for the future — we are operating at scale today. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. If you're excited to shape how the physical economy works, you'll help build systems deployed inside the operational nervous system of massive enterprises — deeply embedded where the real work gets done. You'll ship agentic capabilities on an extensible stack, with the craft and care required for enterprise trust, as we bring AI that actually executes to the industries that power the real world. Sapira is looking for senior software engineers to help build the engine that runs the back-office of the physical economy. Our engineers work on a range of systems across the stack, including multi-agent orchestration, generative AI, RAG, document understanding, domain-adapted language models, deterministic workflow execution, evaluation, and experimentation. We interact regularly with customers, deeply understand their operational pain points, and use whatever tool is necessary — simple or complex — to solve their problems. • Design, build, and improve AI/ML systems and data pipeline infrastructure, including the platforms that power large language model serving, routing, and multi-agent orchestration at scale., • Work with and enable other engineers focused on modeling and agentic capabilities., • Build agentic systems that leverage AI to proactively monitor, diagnose, debug, and maintain infrastructure health at scale across cloud deployments., • Write robust code that's easy to read, maintain, and test — and set the bar for what good looks like across the team., • Mentor more junior engineers and raise the level of engineering craft around you., • 5+ years of experience shipping production software, with at least some of it focused on AI/ML infrastructure or distributed systems at scale., • BA/BS in computer science, math, sciences, or a related degree., • Proven ability to design, build, and ship production-ready software — ideally around AI/ML infrastructure (batch processing pipelines, serving infrastructure, LLM orchestration, agent frameworks)., • Strong coding skills (Python, Go, Java)., • Track record of taking ownership of large, ambiguous problems and driving them to production without needing the path mapped out for you., • Thrive in a customer-focused, tight-knit, and cross-functional environment — being a team player and willing to take on whatever is most impactful for the company is a must., • A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features., • Matter-of-fact. Why show you what's possible when we can show you what's working? We go and deliver, with real evidence. We don't pitch the future of AI — we point at the workflows it's already running., • Cutting through the theater. Corporate life is full of "coordination theater" — meetings about meetings, tools about tools. Being sincere means calling out the theater. We don't just report on the landscape; we trade polite dashboards for honest friction., • Ahead of the standard. This is how companies will operate. We're continuously searching the edge of what is possible, and we bring our clients with us. #J-18808-Ljbffr

This range is provided by JOIN. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Why this role matters At JOIN, we believe hiring should be easy, fast, and fair – for companies and candidates alike. That’s why we’re building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly. As our WordPress Developer, you’ll be the driving force behind our digital presence. Your mission will be to build, maintain, and optimise our WordPress-based websites and digital assets. Sitting at the intersection of Marketing, Product, and Design, your work will ensure seamless, scalable, and high-performance user experiences that support JOIN’s growth. From translating Figma mockups into templates to building custom plugins and integrating APIs, you’ll directly impact how users discover and interact with JOIN. What you’ll be doing Your work will directly shape JOIN’s online brand and growth engine. Here’s what that looks like: Design, develop, and maintain custom WordPress themes and plugins. Translate Figma mockups into functional, responsive WordPress templates. Optimise website performance, security, and scalability (Core Web Vitals, caching, SEO). Integrate APIs and third-party services into WordPress. Manage WordPress updates, patches, and troubleshoot issues. Support the marketing team with landing pages, A/B testing, and campaign optimisations. Ensure cross-browser and cross-device compatibility. Document technical processes and share best practices with the wider team. Who you’ll work with You’ll collaborate closely with our Marketing team, Product Managers, and Designers, as well as external stakeholders when needed. Your expertise will empower JOIN to launch campaigns quickly, scale our presence, and deliver reliable, user-friendly experiences. What we’re looking for We don’t believe in checklists – but if most of these apply to you, we’d love to chat: 3+ years of proven experience as a WordPress Developer. Strong skills in PHP, HTML5, CSS3, and JavaScript (ES6+). Solid knowledge of WordPress core (themes, plugins, hooks, filters). Experience with REST APIs and integrations. Understanding of MySQL or other relational databases. Familiarity with SEO best practices and website optimisation. Experience using Git and collaborative workflows (GitHub/GitLab). Ability to work with CI/CD pipelines for deployment. Strong debugging, testing, and problem-solving mindset. Familiarity with cloud hosting (AWS, GCP, or similar). Bonus points for: Familiarity with Webflow, Framer, or headless WordPress setups. Experience with front-end frameworks (React, Vue, or similar). Knowledge of A/B testing platforms (e.g. Statsig). Experience working in Agile/Scrum teams. What’s in it for you? Apple hardware – The best tools for the job (MacBook). Team events – Brunches, sports activities, and quarterly gatherings in Berlin. Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy. Competitive salary – Tailored to align with your experience level. Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation. Play a defining role in shaping our Berlin hub and engineering culture. What to expect from the hiring process We respect your time and keep things transparent: Intro call (~30 min) – Let’s see if we’re a good match. Technical Interview – (~30 min) – Talk about how you could support the team. Live Assessment (coding test + review) (~60 min) – Show us your technical knowledge Hiring Manager Interview (~30 min) We welcome applications from individuals of all ages, abilities, genders, religions, and diverse backgrounds. If you need assistance during the hiring process or in the workplace, let us know! Don’t meet every requirement? No problem! We’re always open to exceptional candidates and value diversity in all forms. Equal Employment Opportunity statement: We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr

WE ARE At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage. WE ARE At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage. Our clients include the world’s leading investment banks, investment managers, fintech and capital market service providers. With a global reach with offices in London, New York, Barcelona and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions. We are now looking for a Senior QA Specialist to join our team. YOU ARE A great team player who loves sharing knowledge and learning from others A problem solver with strong analytical skills Excited about learning new things and keeping up to date Happy to work in a test-driven and Agile development fashion YOU HAVE Significant experience in a QA role The ability to derive test cases from functional/technical designs Experience with TDD/BDD and Test Automation Knowledge of Agile SDLC and understand the QA role in it Strong communication and collaboration skills, feeling comfortable communicating with internal and external stakeholders YOU WILL Propose, create and enhance project’s test strategy considering test automation approach Design, maintain and execute test cases and provide your analysis on the results Build a solid understanding on business, technical and operational requirements Work with the team to define the quality assurance process Collaborate with other QAs and DEV team to enhance automated tests and get maximum test coverage Work with Dev and Devops team to improve our test automation tools and solutions WHY US To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have extraordinary minds at Adaptive) You can learn from anyone here, which is the beauty of it To take part in the growth and development of a great company Our teams feel free to speak up, make suggestions and raise concerns. Collaborative team environment: we all work together, respect each other, and pitch in Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). The balance between professional and personal life is massively important to us. We work hard to provide a positive, collaborative and inclusive culture and to positively impact your staff and local communities through different well-being, diversity and inclusion programmes. What Do People Think Of Us You can check our Glassdoor page BENEFITS (What we offer in return // what you’ll get ) We create benefits with YOU in mind. 25 days vacation Ticket restaurant of €11 per working day Pre-tax savings on transport and childcare Wellbeing package to support your health Language classes (English and Spanish) Pension plan with 5% match Private Health Insurance including dental cover THE PROCESS Long interview processes are stressful and boring, and that is not us We want to make sure that everything runs smoothly. So here you will have three stage interviews: 1- A chat with one of our great recruiters. 2- A zoom chat with one of our QA colleagues where they will ask you detailed questions about QA knowledge and your experience 3- A Face to Face interview (either in our office or via Zoom). During this interview, we will dig even deeper, and you will have a technical task to do. But don’t worry; everything will be explained to you step by step by your recruiter. Here is a little tip for you during those stages: Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc DIVERSITY AND INCLUSION Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity. All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles Background check The employment/engagement is subject to an acceptable background check that will be run by Adaptive #J-18808-Ljbffr

WE ARE: At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage.Our clients include the world’s leading investment banks, investment managers, fintechs and capital market service providers. With a global reach with offices in London, New York, Barcelona and Montreal, we have a proven track record delivering powerful, elegant and intuitive trading technology solutions.We are expanding our product capability and looking for talented individuals to help build transformational capital markets products including: Aeron - our flagship high-performance messaging infrastructure.Hydra - our developer framework for accelerating the development and delivery of trading systems.Artio - our market-leading open-source FIX engine.Aeron Sequencer - replicated state machines at scale.YOU ARE: A great team player who loves sharing knowledge and learning from othersA problem solver with strong analytical skillsExcited about learning new things and keeping up to dateHappy to work in a test-driven and Agile development fashionYOU HAVE: Experience in Java server-side software developmentExperience designing, building, debugging, and operating distributed systemsExperience designing and evolving messaging protocolsExperience designing and evolving software librariesExperience applying various forms of testing to underpin software qualities, e.g., correctness and performanceExperience in measuring, benchmarking and profiling components and systemsExcellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholdersStrong analytical and problem-solving skills.YOU WILL: Design and develop Java applications and libraries.Write clean, efficient and well-documented code.Troubleshoot and debug Java applications to ensure smooth performance.Participate in code reviews to ensure code quality, maintainability, and reusability.Keep up-to-date with emerging trends and technologies in Java development.Pair with other team members to ensure high-quality outcomes.WHY US: To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have extraordinary minds at Adaptive) You can learn from anyone here, which is the beauty of it.To take part in the growth and development of a great company.Our teams feel free to speak up, make suggestions and raise concerns.Collaborative team environment: we all work together, respect each other, and pitch in.Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). Balance between professional and personal life is massively important to us.We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes.WHAT PEOPLE THINK OF US ð️You can check our Glassdoor page :) BENEFITS We create benefits with YOU in mind.25 days vacation + 2 additional days off for volunteering activitiesPension planPrivate Health InsuranceTicket restaurantChildcare/Commuting benefitsWellbeing allowanceLanguage classes (English and Spanish)THE PROCESSLong interview processes are stressful and boring and that is not us. We want to make sure that everything runs smoothly.So here you will have three stage interviews: 1- A chat with one of our great recruiters. 2- A zoom chat with one of our Java colleagues where they will ask you detailed questions about Java knowledge and your experience.3- A Face to Face interview (either in our office or via Zoom). During this interview, we will dig even deeper, and you will have a technical task to do. You will also have a chat with our local director. A little tip for you during those stages: Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc :) DIVERSITY & INCLUSION: Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity. All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles.Background check: the employment/engagement is subject to an acceptable background check that will be run by Adaptive

About the Company At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage. Our clients include the world’s leading investment banks, investment managers, fintechs and capital market service providers. With a global reach with offices in London, New York, Barcelona and Montreal, we have a proven track record delivering powerful, elegant and intuitive trading technology solutions. Product Capabilities Aeron - our flagship high-performance messaging infrastructure. Hydra - our developer framework for accelerating the development and delivery of trading systems. Artio - our market-leading open-source FIX engine. Who You Are A great team player who loves sharing knowledge and learning from others. A problem solver with strong analytical skills. Excited about learning new things and keeping up to date. Happy to work in a test-driven and Agile development fashion. What You Have Experience in Java server-side software development. Expertise in Java technologies, including related Java and other technologies. Solid experience programming using Core Java. Minimum Java 17. General knowledge of data injection/inversion of control. Experience using messaging technologies. General familiarity with data structures such as sets, hashes, caches etc. Knowledge of concurrency, resiliency, caching, HTTP and REST. A good understanding of software development methodologies and best practices, including experience with Agile methodologies. Working with DevOps to deploy applications. Experience with software maintenance, bug fixing, and enhancements. Experience with Agile development methodologies (Scrum, Kanban). Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders. Strong analytical and problem-solving skills. Strong exposure to standard financial interchange protocols i.e. FIX, ITCH. What You Will Do Design and develop Java applications and libraries. Write clean, efficient and well-documented code. Troubleshoot and debug Java applications to ensure smooth performance. Conduct unit testing to ensure code quality and application stability. Participate in code reviews to ensure code quality, maintainability, and reusability. Keep up-to-date with emerging trends and technologies in Java development. Participate in Agile development methodology and adhere to software development best practices. Pair with other team members to ensure high-quality outcomes. Nice to Have Exposure to low latency/high performance systems. Exposure to additional languages (C, C++, Go, Rust, C#). Experience developing Front Office financial systems. Experience in delivering OMS/EMS/Exchange systems. Exposure to equities trading and brokerages. Experience with build tools and automation Gradle, GitHub Actions etc. Experience with cloud computing platforms, such as AWS or Azure, is a plus. Why Us To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have extraordinary minds at Adaptive) You can learn from anyone here, which is the beauty of it. To take part in the growth and development of a great company. Our teams feel free to speak up, make suggestions and raise concerns. Collaborative team environment: we all work together, respect each other, and pitch in. Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). Balance between professional and personal life is massively important to us. We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes. What People Think Of Us You can check our Glassdoor page. Benefits 25 days vacation + 2 additional days off for volunteering activities Pension plan Private Health Insurance Ticket restaurant Childcare/Commuting benefits Wellbeing allowance Language classes (English and Spanish) The Process A chat with one of our recruiters. A Zoom chat with one of our Java colleagues where they will ask you detailed questions about Java knowledge and your experience. A face-to-face interview (either in our office or via Zoom). During this interview, we will dig even deeper, and you will have a technical task to do. You will also have a chat with our local director. Background Check The employment/engagement is subject to an acceptable background check that will be run by Adaptive. Diversity & Inclusion Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity. All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles. #J-18808-Ljbffr

WE ARE: At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage.Our clients include the world’s leading investment banks, investment managers, fintech and capital market service providers. With a global reach with offices in London, New York, Barcelona and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions.We are now looking for a Senior QA Specialist to join our team. YOU ARE: A great team player who loves sharing knowledge and learning from othersA problem solver with strong analytical skillsExcited about learning new things and keeping up to dateHappy to work in a test-driven and Agile development fashion YOU HAVE:Significant experience in a QA roleThe ability to derive test cases from functional/technical designsExperience with TDD/BDD and Test AutomationKnowledge of Agile SDLC and understand the QA role in itStrong communication and collaboration skills, feeling comfortable communicating with internal and external stakeholdersYOU WILL: Propose, create and enhance project’s test strategy considering test automation approachDesign, maintain and execute test cases and provide your analysis on the resultsBuild a solid understanding on business, technical and operational requirementsWork with the team to define the quality assurance processCollaborate with other QAs and DEV team to enhance automated tests and get maximum test coverageWork with Dev and Devops team to improve our test automation tools and solutionsWHY US: To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have extraordinary minds at Adaptive ð) You can learn from anyone here, which is the beauty of itTo take part in the growth and development of a great companyOur teams feel free to speak up, make suggestions and raise concerns.Collaborative team environment: we all work together, respect each other, and pitch inGreat consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). The balance between professional and personal life is massively important to us.We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes.WHAT DO PEOPLE THINK OF US ðYou can check our Glassdoor page ðBENEFITS (What we offer in return // what you’ll get )We create benefits with YOU in mind.ð 25 days vacationTicket restaurant of 11 per working dayPre-tax savings on transport and childcareWellbeing package to support your healthLanguage classes (English and Spanish)Pension plan with 5% matchPrivate Health Insurance including dental coverTHE PROCESSLong interview processes are stressful and boring, and that is not us ðWe want to make sure that everything runs smoothly.So here you will have three stage interviews:1- A chat with one of our great recruiters.2- A zoom chat with one of our QA colleagues where they will ask you detailed questions about QA knowledge and your experience3- A Face to Face interview (either in our office or via Zoom). During this interview, we will dig even deeper, and you will have a technical task to do.But don’t worry; everything will be explained to you step by step by your recruiter. Here is a little tip for you during those stages: Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc ð DIVERSITY AND INCLUSION: ðDiversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity. All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their rolesBackground check: the employment/engagement is subject to an acceptable background check that will be run by Adaptive

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. • Definición de arquitectura de IA aplicada a operaciones críticas (AIOps):, • Diseño del modelo de dependencias servicio-infraestructura (grafos/redes de Petri)., • Definición de pipelines de datos para análisis de impacto y simulaciones "what-if"., • Diseño de agentes inteligentes con RAG:, • Selección de fuentes (tickets, métricas, logs, CMDB)., • Definición de reglas de recuperación y citación de evidencias., • Gobernanza y seguridad:, • Establecer guardrails, listas blancas de comandos y trazabilidad de acciones., • Definir políticas de auditoría y control humano en automatismos., • Integración estratégica:, • Diseño de integración con ITSM/BMC, Dynatrace, ELK y Ansible., • Traducción de fallos técnicos a impacto de negocio (chat ejecutivo). Required skills and experience • Experience working as a software engineer on complex software projects, • Excellent coding skills and solid development experience (Java, Python, .Net, etc.) with debugging and problem-solving skills, • Software development methodologies, with demonstrated experience developing scalable and robust software, • Experienced in relational and NoSQL databases, data mapping, XML/JSON, REST-based web services, • Knowledge of architecture design - Microservices architecture, containers (Docker & k8s), messaging queues, • Deep understanding of OOP and design patterns, • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience, • Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl, • Experience with DevOps tools and modern engineering practices The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. Your career with us isn’t just a job- it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health- because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute- you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities- from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr