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Job Description The Townplace Suites is looking for a cheerful & energetic Housekeeper to join our team! Attendance and reporting to work on time is an absolute must. You are required to be on time and report to work whenever scheduled. The most important responsibility for this job is reporting to work on time and whenever scheduled. The second most important responsibility for this job is also reporting to work on time and whenever scheduled The hotel will benefit from a friendly and professional individual to join our Housekeeping Team. Responsibilities include Cleaning public space • Cleaning guestrooms Maintaining hotel standards for guest arrival; Cleaning & maintaining exterior Stocking & maintaining supplies Ensuring a high level of customer service at all times Assisting guests with requests as needed Reporting all damages or repairs to management, as well as reporting all lost & found items. Requirements: Must have the ability to communicate effectively with guests, co-workers, and managers Excellent customer services Must be able to work weekdays, weekends, and holidays Reporting to work on time and whenever scheduled Must be able to report to work if needed with little or no prior warning. Experience helpful but not necessary

Job Description Position Summary: The purpose of the Housekeeper/Room Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and attention to detail. Essential Functions Rooms and Inventory: • Thoroughly cleans all assigned rooms within prescribed Brand Standard guidelines., • Maintains the inventory of every item placed in guestrooms., • Communicates status of cleaned rooms to Housekeeping Supervisor., • Reports any lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found., • Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor., • Reports exceptional and/or unusual circumstances, such as no luggage in a stay-over room, sleep-outs, damage in the rooms, etc. to the Housekeeping Supervisor., • Stocks carts and supply rooms., • Assists with washing, drying and folding terry and linen as needed. Safety: • Uses all authorized cleaning agents properly and safely., • Follows proper key control and security procedures. Miscellaneous: • Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management., • Follows proper handling procedures for dirty rags/linens., • Restocks and maintain housekeeping cart., • Assists Guests with questions and requests., • Adheres to proper grooming and dress codes for the department., • Able to carry out hotel emergency procedures., • Performs all other duties as directed, developed, or assigned., • Arrives for assigned shift on time. Knowledge and Critical Skills/Expertise: • Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions. Must be able to have basic interactions with guests., • Technical Skills: Knowledge of proper cleaning agent handling and safety procedures., • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Other Skills and Abilities: Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, ice-maker, and dishwasher. Ability to work flexible hours including evenings, weekends, and holidays. Experience: Previous housekeeping experience is preferred. Physical Demands: • Seeing – Must be able to see well enough to read reports, drive, and use a computer., • Hearing – Must be able to hear well enough to communicate on the phone and in person., • Standing/Walking/Mobility – Must be able to stand and walk for extended periods of time., • Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time., • Lifting – Must be able to regularly lift up to 10 pounds, frequently lift up to 25 pounds.

Job Description Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available. WHAT YOU WILL DO • Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.)., • Engage and sell rooms to walk-in customers., • Enter, change, post, and process reservations/charges to guest accounts using a computerized system., • Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc., • Inform housekeeping of room statuses and availability., • Clean and tidy up the front desk area, • Balance cash drawer., • Work collaboratively with team members and stay current on the communication log., • Set up Breakfast, • Close and restart the hotel system each night. COMPENSATION. The starting wage is $12.00 + or more per hour, based on your experience. PERKS. Team members enjoy substantially discounted room rates nationwide. SCHEDULE. A part-time position is available for the 11 pm-7 am shift. A full-time position is available from 7AM - 3PM. Flexibility is required to cover nights, weekends, and holidays. QUALIFICATIONS. • Must be 18 years of age or older., • Preference is given to candidates with prior hotel front desk experience., • Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and our community and that integrity is essential., • I will use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information., • Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry., • Someone motivated to use safe work practices and resourceful in solving problems., • The position requires the ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.

Job Description JOB DESCRIPTION FLOATER COOK Reports To: Chef Job Type: Full Time Hours Per Week: +40 hours GENERAL DESCRIPTION Reporting to the Chef, a Floater Cook plays an integral role in ensuring our clients are delivered an exceptional culinary experience to begin their day. The Floater Cook will lead and prepare food items for customers using predetermined methods in a timely and consistent manner, set up a station with a predetermined mise in place required to service all mealtime functions, practice sanitation and safety daily to ensure that customer satisfaction is met. RESPONSIBILITIES AND DUTIES • To assist with preparing, presenting, and serving all meals., • Must be able to demonstrate the use of industrial knives in a safe and sanitary manner., • Prepare utensils for dinner service and set up steam line as per the menu plan., • Can lead and serve the food service line., • Prepare all breakfast menu items in a timely manner., • To clean, cut, and prepare raw meat, fish, and poultry as assigned., • To clean and sanitize designated areas that comply with statutory and company hygiene requirements, including floors, counters, shelves, fixtures, fittings, walls, etc., • To clean all equipment while complying with statutory and company hygiene requirements and safety practices., • Maintain a clean, organized, and safe workstation always., • Receives grocery orders and ensures proper storage rotation of all items. FIFO (first, first out) is to be followed., • Ensure measures are practiced, minimizing food waste and spoilage., • To ensure all items in fridges are dated and always labeled., • Ability to maintain a clean and safe workstation., • Ability to assist with unloading groceries on order day., • Use PPE at all times, e.g., Nitrile gloves and cutting gloves., • To always provide courteous customer service and guest service., • Any other duty assigned duty by the Director of Food & Beverage, Executive Chef and Sous Chef SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the lodge: • Consult with the Executive Chef daily and with other departments directly related to the food and beverage department., • Participate in long-range planning., • Participate, support, and make recommendations for ongoing lodge programs with continuous improvement in networking. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write, and understand the primary language used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Ability to read recipes and menus and follow their instructions., • Ability to create appropriate food service displays demonstrating customer service as a primary function during meal hours. PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is generally moderate and controlled by internal environmental systems; however, the worker must be able to work in extreme temperatures like freezers (4°ree;F or -20°ree;C) and kitchens (122°ree;F or +50°ree;C), possibly for one hour or more., • The employee must be able to sit at a desk for up to 5 hours per day and walk and stand during a working shift, but the length of time spent on tasks may vary from day to day and task to task., • Ability to physically handle knives, pots, display mirrors, or other display items, including grasping, lifting, and carrying from shelves and transporting up to 50 pounds to every area of the kitchen., • Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.)., • Proper usage and handling of various kitchen machinery, including slicers, buffalo choppers, grinders, mixers, and all other kitchen-related equipment., • Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety, and sanitation practices., • The Floater Cook position is subject to sufficient noise, which may cause subordinates to shout to be heard above the ambient noise level., • The employee must be able to exert a well-paced effort in a limited space and reach other departments of the hotel on a timely basis., • Must be able to lift up to 50 lbs. regularly and continuously., • Must be able to push and pull carts and equipment weighing up to 250 lbs., • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks occasionally., • It requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity., • Talking and hearing occur continuously when communicating with guests, supervisors, and subordinates. Vision also occurs continuously, with the most common visual functions being near and color vision and depth perception., • Manual dexterity is required to use and operate all necessary equipment. Finger dexterity is also required to operate kitchen equipment. QUALIFICATION STANDARDS Experience A minimum of two years of cooking experience is required. Previous hospitality experience preferred Some culinary training is required, but it is not an asset. Licenses or Certificates Basic Food Safe Certificate Ability to obtain and/or maintain any government required licenses, certificates, or permits. Grooming All employees must maintain a neat, clean, and well-groomed appearance per CHH standards. This job description is not an exclusive or exhaustive list of all job functions; an employee in this position may be asked to perform tasks outside of classification by a supervisor or manager from time to time. COMPENSATION AND BENEFITS (AFTER 90 DAYS) • Dental Insurance, • Health insurance, • Paid time off, • Vision insurance, • After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee.

Job Description JOB DESCRIPTION K1 KITCHEN HELPER 1 Reports To: Chef Job Type: Full Time Hours Per Week: +40 hours GENERAL DESCRIPTION As K1 Kitchen Helper, responsibilities include coordinating with the Head Chef and Cooks to execute all work assignments in the kitchen/ dining room area department and ensure that organization, sanitation, and cost of operation are consistent with the overall food and beverage goals and objectives. RESPONSIBILITIES AND DUTIES • To clean and sanitize designated areas, complying with statutory and company hygiene requirements, including floors, chairs, counters, shelves, fixtures, fittings, fridges, and walls., • Ensure that the dining room is always clean, sanitized, and presentable., • Ensure proper floor maintenance procedures are followed according to CHH Standards. Care for floors, use specified products to wash floors and ask for assistance from the Chef., • Clean all spills on floors. Use wet floor signs around spills prior to mopping to ensure the safety of guests and staff., • Ensure that ample cups, glassware, bowls, silverware, trays, and juice containers are stocked; dairy products, fruit, juice, yogurt, sandwiches, pastries, ice cream, condiments, disposable cups/lids, and tea and coffee condiments are also stocked at all times., • Set up a coffee station in the lobby with condiments and pastries for breakfast and dinner service. The station will be set up before every dinner service and torn down after every meal., • As assigned, to serve on the food line, maintaining cleanliness of the steam table before, during, and after meal service., • During meal services, maintain all service areas, including cleaning and replenishing the dining room., • Assist dishwashers with scraping dishes and cleaning speed racks., • At mealtime completion, clean all dining room equipment, including but not limited to:, • Coffee machines, • Pop dispensers, • Milk machines., • Toasters, • Cereal dispensers, • Coolers, • Soup warmers, • Microwaves, • And all dining room-related equipment, • Provide professional, courteous guest service always., • Assist Chef/Sous Chef when requested to provide supply requirements for the dining room., • Wash all fruit., • Ensure safety is being administered, e.g., using proper PPE, Nitrile gloves, or rubber gloves when using chemicals., • Assist with loading and unloading groceries and stocking grocery orders and supplies., • Dispose of garbage and recyclables to their proper disposal designations., • Responsible for the training of all new employees when necessary., • Ensure proper rotation of products by meeting departmental standards., • Wash dishes., • Responsible for properly storing glassware and silverware, and organizing their storeroom., • Ensure safety is being met as a departmental goal., • Work in the kitchen when assigned by the Chef and Director of Food & Beverage or designate., • Kitchen General Helper will follow the direction of the Chef, • All General Helpers in the kitchen or dining room will assist in serving the food line to provide adequate customer service to the guests., • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position and the ability to work the night shift as per schedule requirements., • Due to the hospitality industry's cyclical nature, employees may be required to work varying schedules to reflect CHH's business needs, including working at other CHH facilities. In addition, attendance at all scheduled training sessions and safety meetings is required., • Knife use: General Helpers are authorized to use a commercial kitchen knife under the direct supervision of the Head Chef after subsequent training is conducted to ensure safety handling is adhered to, SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel. • Assist the food & beverage staff with special requests, • Additional duties as necessary and assigned. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must speak, read, write, and understand the primary language(s) used in the workplace., • Must possess basic computational ability., • Knowledge of chemicals, sanitation, and ware washing techniques and procedures., • Strong motivational skills., • Working knowledge of federal, State, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and Ambassador relations, including, but not limited to, statutes and their comparable State and local laws (where applicable). PHYSICAL DEMANDS • The worker must be able to stand for long periods of time during a working shift, but the length of time spent on tasks may vary from day to day and task to task., • Ability to physically handle kitchen equipment, including grasping, lifting, and carrying from shelves and transporting up to 50 pounds., • The General Helper is subject to sufficient noise. This may cause subordinates to shout above the ambient noise level., • Must be able to lift to 50 lbs. regularly and continuously., • Must be able to push and pull carts and equipment weighing up to 250 lbs., • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks occasionally., • Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity., • Talking and hearing occur continuously when communicating with guests and supervisors. Vision also occurs continuously, with the most common visual functions being near and color vision and depth perception., • Manual dexterity is required to use and operate all necessary equipment. Finger dexterity is also required to operate kitchen equipment. QUALIFICATION STANDARDS Experience Kitchen-related experience preferred. Licenses or Certificates Basic Food Safe Certificate Standard First Aid Ability to obtain and/or maintain any government required licenses, certificates, or permits. Grooming All employees must maintain a neat, clean, and well-groomed appearance per CHH standards. This job description is not an exclusive or exhaustive list of all job functions; an employee in this position may be asked to perform tasks outside of classification by a supervisor or manager from time to time. COMPENSATION AND BENEFITS (AFTER 90 DAYS) • Dental Insurance, • Health insurance, • Paid time off, • Vision insurance, • Free meal, • After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee.

Job Description JOB DESCRIPTION K2 KITCHEN HELPER 2 Reports To: Chef Job Type: Full Time Hours Per Week: +40 hours GENERAL DESCRIPTION As a K2 Kitchen Helper 2, responsibilities include coordinate with the K1 to execute all work assignments in the kitchen/ dining room area department and ensure that organization, sanitation, and cost of operation are consistent with the overall food and beverage goals and objectives. RESPONSIBILITIES AND DUTIES • To clean and sanitize designated areas, complying with statutory and company hygiene requirements, including floors, chairs, counters, shelves, fixtures, fittings, fridges, and walls, • Ensure that the dining room is clean, sanitized, and presentable at all times, • Ensure proper floor maintenance procedures are followed according to CHH Lodging Standards. Care for floors, use specified products to wash floors and ask the Chef or Sous Chef for assistance., • Clean all spills on floors. Use wet floor signs around spills prior to mopping to ensure the safety of guests and staff., • Ensure that there are ample cups, glassware, bowls, silverware, trays, and juice containers; dairy products, fruit, juice, yogurt, sandwiches, pastries, ice cream, condiments, disposable cups/lids, and tea and coffee condiments are stocked at all times., • Set up a coffee station in the lobby with condiments and pastries for breakfast and dinner service. The station will be set up before every dinner service and torn down after every meal., • As assigned, to serve on the food line, maintaining cleanliness of the steam table before, during, and after meal service., • During meal services, maintain all service areas, including cleaning and replenishing the dining room., • Assist dishwashers with scraping dishes and cleaning speed racks., • At mealtime completion, clean all dining room equipment, including but not limited to, • Coffee machines, • Pop dispensers, • Milk machines, • Toasters, • Cereal dispensers, • Coolers, • Soup warmers, • Microwaves, • And all dining room-related equipment, • Provide professional, courteous guest service at all times., • Assist the Chef/Sous Chef when requested to provide supply requirements for the dining room., • Wash all fruit., • Ensure safety is being administered, e.g. using proper PPE, Nitrile gloves or rubber gloves when using chemical., • Assist with loading and unloading groceries and stocking grocery orders and supplies., • Dispose of garbage and recyclables to their proper disposal designations., • Responsible for the training of all new employees when necessary., • Ensure proper rotation of products by meeting departmental standards., • Responsible for properly storing glassware and silverware and their storeroom organization., • Ensure safety is being met as a departmental goal., • All General Helpers in the kitchen or dining room will assist in serving the food line and providing adequate customer service to the guests. SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel. • Assist the food & beverage staff with special requests, • Additional duties as necessary and assigned. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must speak, read, write, and understand the primary language(s) used in the workplace., • Must possess essential computational ability., • Knowledge of chemicals, sanitation, and ware washing techniques and procedures., • Strong motivational skills., • Working knowledge of federal, State, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and Ambassador relations, including, but not limited to, statutes and their comparable State and local laws (where applicable) PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is generally moderate and controlled by internal environmental systems., • The worker must be able to stand for long periods of time during a working shift, but the length of time spent on tasks may vary from day to day and task to task., • Ability to physically handle kitchen equipment, including grasping, lifting, and carrying from shelves and transporting up to 50 pounds., • Must be able to lift up to 50 lbs. regularly and continuously., • Must be able to push and pull carts and equipment weighing up to 250 lbs., • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks occasionally., • Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity., • Talking and hearing occur continuously when communicating with guests and supervisors. Vision also occurs continuously, with the most common visual functions being near and color vision and depth perception., • Manual dexterity is required to use and operate all necessary equipment. Finger dexterity is also required to operate kitchen equipment. QUALIFICATION STANDARDS Experience Kitchen-related experience preferred. Licenses or Certificates Basic Food Safe Certificate Standard First Aid Ability to obtain and/or maintain any government required licenses, certificates, or permits. Grooming All employees must maintain a neat, clean, and well-groomed appearance per CHH standards. This job description is not an exclusive or exhaustive list of all job functions; an employee in this position may be asked to perform tasks outside of classification by a supervisor or manager from time to time. COMPENSATION AND BENEFITS (AFTER 90 DAYS) • Dental Insurance, • Health insurance, • Paid time off, • Vision insurance, • Free meal, • After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee.

Job Description JOB DESCRIPTION BREAKFAST COOK Reports To: Chef Job Type: Full Time Hours Per Week: +40 hours GENERAL DESCRIPTION Reporting to the Chef, a Breakfast Cook plays an integral role in ensuring our clients receive an exceptional culinary experience to begin their day. A Breakfast Cook is responsible for the food safety and quality of food prepared within their assigned station. RESPONSIBILITIES AND DUTIES • To assist with preparing, presenting, and serving all meals., • Must be able to demonstrate the use of industrial knives in a safe and sanitary manner., • Prepare utensils for dinner service and set up steam line as per the menu plan., • Can lead and serve the food service line., • Prepare all breakfast menu items in a timely manner., • To clean, cut, and prepare raw meat, fish, and poultry as assigned., • To clean and sanitize designated areas that comply with statutory and company hygiene requirements, including floors, counters, shelves, fixtures, fittings, walls, etc., • To clean all equipment while complying with statutory and company hygiene requirements and safety practices., • Maintain clean, organized, and safe workstations at all times., • Ensure measures are practiced, minimizing food waste and spoilage., • Ability to maintain a clean and safe workstation., • Use PPE at all times, e.g., Nitrile gloves and cutting gloves., • To always provide courteous customer service and guest service., • Any other duty assigned duty by the Director of Food & Beverage, Executive Chef and Sous Chef, • Must be able to speak, read, write, and understand the primary language used in the workplace., • Must possess basic computational ability., • Ability to understand recipes and menus and follow their instructions., • Ability to create appropriate food service displays demonstrating customer service as a primary function during meal hours. PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is generally moderate and controlled by internal environmental systems; however, the worker must be able to work in extreme temperatures like freezers (4°ree;F or -20°ree;C) and kitchens (122°ree;F or +50°ree;C), possibly for one hour or more., • The employee must be able to sit at a desk for up to 5 hours per day and walk and stand during a working shift, but the length of time spent on tasks may vary from day to day and task to task., • Ability to physically handle knives, pots, display mirrors, or other display items, including grasping, lifting, and carrying from shelves and transporting up to 50 pounds to every area of the kitchen., • Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.)., • Proper usage and handling of various kitchen machinery, including slicers, buffalo choppers, grinders, mixers, and all other kitchen-related equipment., • Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety, and sanitation practices., • The Breakfast Cook position is subject to sufficient noise. This may cause subordinates to shout above the ambient noise level., • The employee must be able to exert well-paced effort in a limited space and reach other departments of the hotel on a timely basis., • Must be able to lift up to 50 lbs. regularly and continuously., • Must be able to push and pull carts and equipment weighing up to 250 lbs., • Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity., • Talking and hearing occur continuously when communicating with guests, supervisors, and subordinates. Vision also occurs continuously, with the most common visual functions being near and color vision and depth perception., • Manual dexterity is required to use and operate all necessary equipment. Finger dexterity is also required to operate kitchen equipment. COMPENSATION AND BENEFITS (AFTER 90 DAYS) • Dental Insurance, • Health insurance, • Paid time off, • Vision insurance, • Room and board provided, • After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee.

Job Description We are currently seeking a Maintenance / Engineer to join our team! Responsibilities: • Complete work and repair orders in a timely fashion, • Estimate time and extent of repairs, • Perform routine preventive maintenance, • Maintain material and supply inventory, • Oversee work performed by outside contractors as necessary, • Be ready and quick with your knowledge and experience to ensure guest safety and comfort, and a safe environment that's critical to fellow associates, • Great team player / assisting with other departments, • Be on top of preventive maintenance to protect every aspect of the property, from hotel rooms and equipment to kitchen and laundry, • Keep operations running smoothly, • Respond swiftly and effectively to every emergency situation that arises during your shift., • Help keep the mechanical areas safe, orderly, and clean and maintain legible, orderly records, • Cleaning the pool, • Previous Hotel / Apartment experience is a plus, • Be prepared to complete a special projects when every asked Qualifications: • Previous experience in maintenance or other related fields, • Familiarity with maintenance tools and equipment, • Ability to handle physical workload, • Deadline and detail-oriented, • Valid driver's licenses / ID

PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. Benefits that benefit you • Paid Weekly, • Health & Wellness Benefits*, • 401k Plan with company match, • Paid Time off for full-time associates, • Associate discounts, • Tuition Assistance, • Career pathing, • Development opportunities Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: • Participates in employment decisions such as recruiting, interviewing, and coaching., • Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability., • Address and administer associate complaints and grievances., • Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs., • Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy., • Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.), • Validates completion of assigned operational messages and engagement video compliance., • Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations., • Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience: • Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets., • Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner., • Evaluates operations and seeks opportunities to continuously improve experiences and services., • Maintains vendor relationships, backroom standards, and communication boards., • Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs., • Identifies and reacts to sales trends through analysis and merchandising activities., • Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise., • Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics., • Ensures a safe environment for our associates, pets, and pet parents., • Responsible for taking immediate action and reporting when a sick/injured pet is identified in store., • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns. Expense Management: • Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets., • Analyzes inventory management reporting to identify trends, opportunities, and root causes., • Manages expenses such as labor and supplies, as well as any other relevant store metrics., • Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation. Qualifications • 3+ years of retail leadership or experience in a customer-focused environment., • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed., • Proficiency in computer applications., • Strong written and verbal communication skills., • Ability to react under pressure and maintain composure., • Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory responsibility • Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures., • Responsible for employment decisions and associate development. Essential physical demands and work environment • Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception., • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at _ Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law *In accordance with the Affordable Care Act (ACA), associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.

Cleanliness and Friendliness! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence: • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality, • Teamwork Duties and Expectations: 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 1. Spotless Cleanliness • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized., • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe., • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 1. Product Consistency & Quality • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift., • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication., • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 1. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. Other Duties and Expectations: • Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist., • Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues., • Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. Success Metrics: Happy Guests: • Management Performance Ratings, • Guest Satisfaction Scores/Intent to Return Spotless Cleanliness: • GM/AGM Spot Checks, • Leadership Walk-throughs (RVP, etc.), • Guest Ratings/Reviews Product Consistency & Quality: • Checklist Tracking, • Management Performance Ratings, • Guest Ratings Teamwork: • Management Performance Ratings Qualifications & Requirements: • Experience in a hospitality, service, consumer-facing franchise or related field preferred., • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Must have a desire to serve all guests., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock., • Breaks: Clock in/out for breaks at the designated time on your schedule., • Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: • Stand or remain in a stationary position for long periods of time (3-4 hours at a time)., • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls., • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms., • Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: • Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company: • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest

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