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  • Manager
    Manager
    1 hour ago
    Full-time
    Far West Side, San Antonio

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

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  • Manager
    Manager
    1 hour ago
    Full-time
    Far West Side, San Antonio

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities • Effectively Manage a Steak 'n Shake Shift, • Execute the 14 point walk and correct deficiencies as they arise, • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence, • Ensure service, hospitality, accuracy and speed standards are achieved, • Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Ensure accurate adherence to all State and Federal laws on assigned shift, • Lead by Example, • Has authority to discipline associates, • Recommends associates for hiring and promotion, • Recommends associates for termination Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Motivate all Associates to deliver great hospitality toward all guests and other associates Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people: Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Assign and verify all side work is accurately and efficiently completed Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity Ensure all Safety procedures and policies are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Deploy associates appropriately as planned on the Schedule and Line up sheets Ensure appropriate staffing levels of well-trained associates on assigned shifts Complete shift and daily inventory and accurately post into the back office POSSystem Check in food delivery, ensure proper storage and post-delivery into the POS. Complete food order based on commissary order guide and enter into ordering system Maintain strict adherence to cash handling and banking policies and procedures Complete shift tools and administration duties as assigned by General Manager 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles, • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for shift financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Actively manages the shift ensuring speed and food quality 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates • Restaurant Trainers • Restaurant Management Secondary: • Division President, • Field Training Manager • Human Resource Manager Manager 12.1.2021 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Stations at Steak 'n Shake or equivalent experience, • ServSafe certified (based on local regulations), • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report • Key Metrics, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Restaurant Manager, • General Manager, • Franchise Partner

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  • Director Retail Finance - Analytics and Operations
    Director Retail Finance - Analytics and Operations
    2 days ago
    Full-time
    Downtown, San Antonio

    Steak n Shake's Director of Retail Finance – Analytics & Operations will lead financial strategy and performance of our rapidly growing Consumer Products Retail Division. Through analytical insight and strong business acumen, this role will enable informed decision-making and provide complete transparency into financial and operational performance, helping guide the Division's growth and profitability. Department: Supply Chain Reports to: SVP General Manager Retail Division Direct reports: N/A FLSA: Exempt ESSENTIAL FUNCTIONS 1. Pricing & Margin Strategy a. Lead development of retail pricing strategies across multiple channels (grocery, club, e-commerce, etc...) b. Establish pricing frameworks that balance competitiveness, margin targets, and brand positioning c. Partner with supply chain & sales to evaluate pricing scenarios, trade-offs, promotional, and launch strategies d. Monitor and analyze price realization, trade spend effectiveness, and margin leakage 2. Financial Modeling & ROI Analysis a. Build robust and accurate financial models to evaluate product launches, channel expansion, and customer-specific opportunities b. Lead ROI analysis for new retail initiatives, SKU launches, packaging formats, & distribution strategies c. Conduct cost-benefit analyses across supply chain decisions for network optimization d. Develop scenario planning to assess risks to volume, cost inflation, & pricing elasticity in various channels 3. Cross-Functional Business Partnerships a. Serve as the retail financial partner to supply chain, marketing, and broader internal finance teams b. Provide data-driven insights that inform decisions on assortment, promotions, and go-to-market strategies 4. Cost Structure & Profit Optimization a. Develop deep understanding of end-to-end cost structure (ingredients, manufacturing, logistics & warehousing, retail fees, etc...) b. Identify opportunities to improve gross margin through cost optimization, pricing actions, or mix shifts c. Collaborate with supply chain to evaluate cost-to-serve by customer and channel d. Support negotiations by providing financial guardrails and profitability analysis 5. Reporting a. Build and track KPIs tied to retail profitability, margin, and financial performance of retail business unit b. Develop dashboards and normal reporting cadence for leadership c. Analyze variances vs launch plan to identify root causes and business recommendations to correct d. Provide financial transparency into performance of emerging retail business unit 6. Strategy & Planning a. Support long-term financial planning for retail channel growth b. Evaluate market entry strategies, customer prioritization, and investment allocations c. Lead annual planning, budgeting, and forecasting process to set planning goals for business unit d. Define roadmap for scaling retail within a historically focused foodservice brand KEY RELATIONSHIPS: Position's key contacts and relationships. • Leadership Team, • Retail Team, • Supply Chain Team, • Distributors, • Co-Manufacturing Partners, • Support Center Employees Required Education and Experience: • 8-12+ years in FP&A, Pricing Strategy, or Operational Finance roles within a CPG organization, • Proven success supporting new business units, • Experience partnering with key drivers such as supply chain and commercial teams, • Bachelor's degree in Finance, Economics, Accounting, or Supply Chain Management, • Master's Degree preferred, • Experience establishing data supply chain to support reporting and modeling demands of a new business, • Knowledge of supply chain software program, such as Arrowstream, Armada, etc..., • Familiarity with ERP Systems (SAP, Oracle, etc...), • Vision to establish data pipeline necessary to support emerging business analysis and reporting requirements, • Leadership/composure in ambiguous and emerging business, • Strong Presentation Skills, • Strong Relationship Management, • Strategic & Critical Thinking, • Teamwork & Collaboration Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change with or without notice.

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  • Quality Assurance Call Center Analyst
    Quality Assurance Call Center Analyst
    5 days ago
    Full-time
    Downtown, San Antonio

    Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across Steak 'n Shake. This role sits at the intersection of data, technology, and operations—supporting the transformation of financial and operational data into insights that improve performance, consistency, and quality at scale. This is a growth-oriented role for someone eager to build strong analytical foundations, develop modern reporting capabilities, and learn how data informs real-world business decisions in a fast-paced environment. Work will be performed on-site at our corporate campus. * What You'll Do • Support the development and maintenance of recurring and ad-hoc reports that combine financial, operational, and performance data, • Review, reconcile, and validate datasets to ensure accuracy and consistency, • Assist in building and monitoring key performance indicators (KPIs), dashboards, and scorecards used by leadership and cross-functional teams, • Analyze historical and current data to identify trends, variances, and performance drivers, • Support forecasting models, projections, and scenario analyses used for planning and decision-making, • Translate analytical findings into clear summaries and visual presentations for stakeholders, • Partner with cross-functional teams to support data-driven initiatives and reporting needs, • Contribute to continuous improvement by helping improve data structure, documentation, and analytical workflows, • Assist with internal audits, data validation, and quality assurance activities, • Participate in special projects such as sales forecasting, wage and labor market analysis, and store-level optimization * What You Bring • Bachelor's degree in Mathematics, Statistics, Engineering, Physics, Quantitative Economics, or a related analytical discipline, • 1–3 years of experience in data analysis, business analytics, or a similar quantitative role (internships and relevant project work considered), • Working knowledge of SQL preferred; exposure to analytical or statistical techniques is a plus, • Strong proficiency in Microsoft Excel for analysis and modeling, • Familiarity with Microsoft Word, PowerPoint, and Outlook for communication and presentation, • Strong attention to detail with solid analytical, organizational, and problem-solving skills, • Comfortable working in a dynamic environment with evolving priorities, • Demonstrates curiosity, humility, and a desire to learn and grow, • Passionate about using data and technology to drive better outcomes * Why Join This Team The Quality Assurance Center is building modern, insight-driven capabilities that help a national brand operate smarter every day. As an Analyst I, you'll gain hands-on experience working with real business data, learn from experienced analysts, and build skills that prepare you for advanced analytics and leadership roles. About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.

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