DDC Controls Account Manager
26 days ago
New Orleans
Job Description Summary CIS Industries has built a reputation over its 20+ year history for creating an enjoyable and rewarding workplace. The company emphasizes stability, loyalty and a supportive culture. Join our growing team today! Key Responsibilities1. Account Management & Client Relations • Serve as the primary point of contact for assigned accounts (commercial, industrial, healthcare, education, etc.), • Build and maintain strong, long-term client relationships, • Understand customer operational goals, pain points, and facility needs, • Conduct regular account reviews and identify opportunities for improvement or expansion, • Ensure high levels of customer satisfaction and retention2. Sales & Business Development, • Identify and pursue new business opportunities within existing and prospective accounts, • Develop and execute account growth strategies, • Generate proposals for DDC systems, upgrades, retrofits, and service agreements, • Collaborate with estimating and engineering teams to develop accurate project scopes and pricing, • Meet or exceed sales targets, revenue goals, and profitability objectives3. Technical Solution Development, • Work with engineers and project teams to design DDC/building automation solutions (HVAC controls, energy management systems, BMS integrations), • Interpret plans, specifications, and sequences of operations, • Recommend system improvements, upgrades, and energy-efficient solutions, • Stay current on controls technologies 1. Project Coordination & Execution • Coordinate with project managers, field technicians, and subcontractors during project lifecycle, • Participate in project kickoff meetings, progress reviews, and closeout processes, • Ensure alignment between customer expectations and project deliverables, • Help resolve project issues, scope changes, and scheduling challenges5. Financial Oversight, • Manage account profitability, including margins and cost controls, • Review and approve proposals, change orders, and service agreements, • Forecast revenue and maintain accurate sales pipeline reporting (CRM), • Ensure timely billing and assist in collections when necessary6. Customer Support & Service, • Act as escalation point for service or performance issues, • Coordinate service teams for maintenance, troubleshooting, and system optimization, • Promote service contracts, preventative maintenance, and system upgrades, • Ensure systems are operating efficiently and meeting client expectations 1. Compliance & Documentation • Ensure all solutions comply with industry standards, codes, and customer specifications, • Maintain accurate customer records, project documentation, and contracts, • Support commissioning and system handover documentation8. Cross-Functional Collaboration, • Work closely with:, • Engineering teams (for system design), • Operations/project management (for execution), • Service departments (for ongoing support), • Facilitate communication between internal teams and customers9. Market & Industry Awareness, • Stay informed on trends in:, • Building automation systems (BAS), • Energy efficiency and sustainability, • Smart building technologies (IoT integration, analytics), • Identify competitive positioning and differentiate offerings Key Skills & Competencies • Strong knowledge of HVAC systems and DDC controls, • Sales and negotiation expertise, • Technical aptitude for building automation systems, • Project coordination and organizational skills, • Customer relationship management (CRM tools), • Excellent communication and presentation skills, • Financial and business acumen Typical Performance Metrics (KPIs) • Revenue growth & sales targets, • Account retention rate, • Gross margin/profitability, • Pipeline value and conversion rate, • Customer satisfaction (CSAT), • Service contract growth Benefits: Benefits include paid vacation, 50% 401K match program up to 4% of gross pay, Safe Harbor company contribution 3% of your annual salary, a company supplemented health insurance program, plus employer paid life insurance, short- and long-term disability. Dental and Vision options are available. Salary: Salary commensurate with job experience.