Service Captain
hace 1 día
Westfield
Job DescriptionPosition Summary: The À la Carte Service Captain is a full-time Professional Server who carries a complete dining-room section while providing floor leadership, training, and support to the Food & Beverage service team. This is not a standalone supervisory position. The Service Captain performs all responsibilities of a Professional Server while helping onboard, train, and coach servers, food runners, bussers, hosts, and other Food & Beverage employees. The primary focus is à la carte dining, with banquet and event service assigned as needed. Primary Responsibilities: • Carry and manage a full dining-room section during assigned shifts., • Deliver polished, personalized service while recognizing member names, preferences, and special requests., • Maintain strong knowledge of all food and beverage offerings., • Assist with pre-shift meetings and communicate daily service priorities., • Prepare preliminary dining-room floor plans based on reservations, table availability, staffing, and anticipated business levels., • Help establish server sections and ensure table and seat numbers are understood and used consistently., • Maintain communication between servers, hosts, food runners, bussers, the Culinary Team, and bar staff throughout service., • Monitor service pacing and help managers address operational or member concerns as they arise., • Assist with opening, closing, side work, dining-room organization, and service-station readiness., • Support banquet and private-event service when scheduled., • Perform additional duties as assigned. Training and Coaching Responsibilities: • Assist with onboarding and training new servers, food runners, bussers, hosts, and other incoming Food & Beverage employees., • Train employees on:, • Club Essentials and POS ticket entry., • Proper coursing, seat numbers, and order accuracy., • Dining-room floor plans, table numbers, and server sections., • Food menus, daily specials, and preparation methods., • Allergens, dietary restrictions, and approved menu modifications., • Cocktail menus and standard beverage preparations., • Wines by the glass and basic pairing recommendations., • Beers on tap and other available beverage offerings., • Sequence of service and member-recognition standards., • Table maintenance, tray service, food running, clearing, and resetting., • Opening, closing, and side-work procedures., • Proper communication with the Culinary Team and bar staff., • Appropriate handling and communication of member requests, complaints, and special circumstances – communicating such to management., • Provide hands-on demonstrations and real-time coaching while continuing to manage an assigned section., • Reinforce professional appearance, hospitality standards, teamwork, urgency, and attention to detail., • Help ensure training materials and operational information remain accurate and current., • Communicate employee progress, knowledge gaps, service concerns, and additional training needs to Food & Beverage management., • Assist with menu tastings, service refreshers, and ongoing departmental training. Scope of Leadership: The Service Captain may provide shift direction, demonstrate procedures, coach employees, and reinforce established Club standards. Scheduling, formal discipline, performance evaluations, hiring, and termination remain the responsibility of Food & Beverage management. Reports To: • Food & Beverage Manager., • Assistant Food & Beverage Manager., • Director of Operations & Hospitality. Qualifications: • Minimum three years of serving experience in fine dining, country clubs, hotels, or upscale hospitality., • Previous experience as a lead server, trainer, or captain preferred., • Strong food, wine, spirits, cocktail, and service knowledge., • Ability to train and coach employees while successfully managing a full section., • Strong communication, organization, member-recognition, and problem-solving skills., • POS proficiency; Club Essentials experience preferred., • Availability to work evenings, weekends, holidays, and varied shifts. Compensation: Hourly Wage: starting at $25.00 per hour based on experience. This is a full-time, hourly serving position with additional floor-leadership and training responsibilities. This is a non-tipping facility. Benefits: • Medical, dental, and vision insurance., • Employer-paid life insurance., • 401(k) with employer match., • Flexible Spending Account (FSA)., • Dependent Care Account., • Health Reimbursement Arrangement (HRA)., • Paid Time Off (PTO)., • Complimentary employee meals during scheduled shifts., • Club privileges, where applicable., • Employee discounts in the Pro Shop.