Shift Supervisor
hace 23 días
Apopka
Job DescriptionThe Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift. Expectations Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of: Great Food: • eRQA completion, once per shift, • SAFE Daily Critical completion, once per shift, • Jolt Food Safety Walkthrough completion, once per shift, • Develop trust with Guests through meeting quality requirements Clean & Safe Environment: • Maintain a refreshingly clean environment, • Ensure all safety procedures are being followed, • Ensure all Team Members are following hygiene standards and the health policy, • Utilize LEAN processes, • Familiar with crisis response plan and where to locate it Fast & Accurate Service: • Strive for a Speed of Service goal of 3 minutes and 30 seconds, • Ensure the accuracy of all Guest orders Genuine Hospitality: • Enthusiastically fulfill the core four, • Ensure each Guest and Team Member feels cared for, • Maintain a hospitable and enthusiastic environment Apply the three Fundamentals of Execution—Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant: • Pursue Mastery, • Embrace store goals, • Train Team Members for success through actively coaching and sharing feedback on every shift Own the Numbers: • Focus on processes, be the champion of change, • Attack the gaps, • Be a good steward of equipment, supplies, food, labor, and money Help Others Win: • Communicate tirelessly, • Celebrate success, • Confront with care, • Evaluate Team Members in an unbiased manner, • Hold Team Members accountable to performance and attendance standards,, • documenting and issuing disciplinary notices when necessary., • Ensure all Jolt checklists are completed daily Qualifications: • Must be able to lift, push, and pull up to 40 pounds, • Must be able to stand for up to 8 hours per shift, • Must be able to bend, twist, and maneuver tight spaces Behavioral Characteristics: • Servant leader, • Excellent verbal, written, and electronic communication skills, • High standards in the areas of operational excellence, quality, and customer service, • Excellent time management skills, including meeting all deadlines, • Attention to detail and organization with excellent follow-through, • Sense of urgency, • Takes initiative, • Is Innovative, • Self-disciplined, • Earns respect of team members and is able to positively influence their behavior, • Natural ability and desire to train and develop self and others, • Cares about Chick-fil-A, every Team Member, and Guest The job description is subject to change based on business needs.