Bar Operations Supervisor
23 days ago
New York
Job Description Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. Beverage Supervisor | New York City | Convene Hospitality Group Reports To: Beverage Director Overview: CHG is seeking a passionate Bar Operations Supervisor also known as the Beverage Supervisor to support all beverage operations at our newest event venue, The Mallory, as well as supporting the larger CHG org. The Beverage Supervisor supports oversight, preparation and execution of the venue's beverage program. This role supervises and oversees the CHG event bar staff team during individual programs as well as in preparation for programs. Additionally the Beverage Supervisor supports the maintenance of daily bar operations including scheduling, beverage staff assignments, crafting bar preparatory ingredients, and staff training, ensuring a premium guest experience at every function. They work closely with staff, clients, caterers, and event planners to execute beverage offerings, secure special requests, and deliver seamless bar service. This is a hands-on role that requires being present during event load-ins, bar setups, and service hours. The Beverage Supervisor should be comfortable balancing administrative responsibilities with active event support in a fast-paced, client-focused environment. About The Mallory: The Mallory is Convene Hospitality Group's premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors. Learn more about our space at: https://www.themallorynyc.com. As we continue building our opening team, we are seeking an Events Services Manager to join our venue operations team. Serving as the primary liaison between operations, event planners, and vendors, the Events Services Manager ensures smooth logistics and consistently elevated guest experiences. This is a hands-on leadership role requiring an active presence on the venue floor throughout setup, execution, and breakdown. The ideal candidate is a calm, solutions-oriented leader who thrives in a fast-paced, guest-facing environment. What You'll Do: Beverage Program Management • Train, execute, provide feedback on seasonal beverage menus including cocktails, wine, beer, and non-alcoholic offerings, aligned with CHG standards and trends unique to each of CHG's distinctive brands., • Facilitate execution of best practices including but not limited to service standards, glassware and bar equipment, and garnishment techniques to ensure 100% consistency., • Maintain up-to-date knowledge of beverage trends, products, and industry best practices., • Ensure consistent beverage preparation, presentation and quality, • Participate in client site tours and facilitate the Amenity Lounge and S&D programs as needed. Purchasing & Inventory • Support the purchasing of beverage products, bar equipment, and supplies., • Track inventory, usage, and implement systems to minimize waste and control costs of all products and equipment., • Perform hard-counts of product and equipment as directed by the beverage director and/or general manager and prepare cost-analysis reports, • Receive and properly store deliveries, ensuring timeliness and accuracy. Client & Caterer Coordination • Advise and maintain appropriate staffing levels, • Execute day-of services as outlined by the Beverage Director and Senior Event Producer and in alignment with event documents including but not limited to PEOs, production schedules, run of show, etc., • Ensure specialty product requests and services are executed as planned to meet or exceed expectations., • Serve as the main point of contact for all custom beverage-related inquiries during the setup and execution of events., • Ability to adapt and lead others through service changes and pivots Operations & Staff Oversight • Ensure proper opening and closing of the venue, following all procedures and best practices, • Oversee bar setup, breakdown, and service execution for events, ensuring a premium guest experience and pristine back-of-house standards., • Train and develop members of the CHG Event Bar Staff, providing timely and relevant feedback on their behavior and performance, while escalating issues to the Beverage Director or General Manager. Maintain documentation as needed to support performance improvement plans., • Support the training of bartenders on recipes, service standards, and responsible alcohol service., • Ensure compliance with all alcohol service laws, health codes, and venue policies., • Provide hands-on support including but not limited to the amenity spaces and services, room setups, and general operations as needed., • Ensure all incidents, accidents and critical feedback is logged for investigation, and action solutions as necessary with guidance from the manager on duty., • Understand the need for change and display a positive attitude towards it, while motivating others to adapt. What We Look For: • Experience: 2+ years in bar operations, lead bartending, or beverage coordination, ideally within an event-driven or high-volume hospitality environment., • Strong knowledge of beer, wine, spirits, and cocktail techniques., • Beverage certifications (e.g., Court of Master Sommeliers, WSET, or equivalent) are a significant plus., • Experience with advanced cocktail production, • Experience with inventory oversight inclusive of requisitions, consumption identification, and monthly inventory counting, • A service-first approach with the ability to problem-solve in a fast-paced, high-end event environment., • Ability to work nights, weekends, and holidays as needed to support events., • Strong organizational and problem-solving abilities with attention to detail., • Valid NYC Food Handlers permit and certification in responsible alcohol service preferred (e.g., TIPS, ServSafe Alcohol), • Physical ability to lift up to 75 lbs., stand/walk for long periods, and perform repetitive tasks. Compensation: The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Full Time Hourly Rate: $30 per hour with overtime eligibility for any hours worked over 40/week. This role is also eligible for Convene's annual incentive performance bonus plan. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. We're Here For You: At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect: • Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work., • Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge., • Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally., • Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones., • Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do. At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you're excited to grow, learn, and make an impact, we'd love to have you on the team. Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives. #LI-LC1 #Indsj
Patrick H.Active 1 year ago
