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Guest Experience & Quality Control Manager \n Company: Criterion Hospitality \n Location: London hotel portfolio \n Reports to: Head of Operations \n Department: Operations \n \n Purpose of the Role \n \n The Guest Experience & Quality Control Manager is responsible for owning the complete guest experience and quality journey across the hotel portfolio. \n This role combines proactive guest engagement, service recovery, online reputation management, quality inspections, coaching and continuous improvement to raise guest satisfaction and operational standards. \n \n Key Responsibilities \n \n Guest Experience and Service Recovery \n\n • Maintain a visible and proactive presence at key guest touchpoints, including peak check-in and check-out periods.\n, • Identify guest dissatisfaction early and coordinate effective service recovery before departure wherever possible.\n, • Personally manage complex or escalated complaints, ensuring clear communication, ownership and timely resolution.\n, • Build appropriate relationships with VIP, repeat and long-stay guests and respond proactively to their needs.\n, • Follow up significant service recovery cases and capture learning to prevent repeat issues.\n\n \n Online Reputation and Voice of the Guest \n\n • Own GuestTouch, Voice of the Guest reporting and the review management process across the portfolio.\n, • Monitor reviews across Google, Booking.com, Tripadvisor and other relevant platforms and coordinate appropriate responses.\n, • Identify complaint and praise themes and translate guest feedback into clear operational actions.\n, • Encourage authentic guest feedback in line with company procedures and platform requirements.\n\n \n \n Quality Assurance and Inspections \n\n • Conduct planned inspections of bedrooms, bathrooms, capsules, public areas and other guest-facing spaces.\n, • Audit cleanliness, presentation, maintenance conditions and compliance with company and brand standards.\n, • Complete housekeeping, maintenance, mystery guest and thematic audits as required.\n, • Record findings consistently and objectively, with clear evidence and named actions.\n, • Verify that corrective actions have been completed and are effective before closing them.\n\n \n Continuous Improvement and Team Development \n\n • Identify recurring guest, cleanliness, product and maintenance issues and complete structured root-cause analysis.\n, • Create improvement plans with named owners, deadlines and clear measures of success.\n, • Chair the weekly Guest Experience & Quality meeting and track actions through to completion.\n, • Coach Front Office, Housekeeping and Maintenance teams on guest engagement, service recovery and quality standards.\n, • Share best practice and recognise hotels and colleagues delivering strong improvement or guest feedback.\n\n \n Reporting and Accountability \n\n • Provide a weekly dashboard to the Head of Operations covering: overall review score; review trend; top five complaint themes; top five praise themes; room inspection score; bathroom inspection score; housekeeping pass rate; and maintenance completion rate.\n, • The dashboard must also report: open guest issues; action-plan completion; Hotel of the Month; and Most Improved Hotel.\n, • Spend approximately 75% of working time in hotels completing inspections and 25% on reporting, administration and team training.\n\n \n Communication and Standards \n\n • Communicate findings and required actions clearly to hotel managers and relevant department leaders.\n, • Demonstrate professional behaviours through communication, presentation, accountability and guest service.\n, • Follow company policies and procedures, including data protection, guest confidentiality, health and safety and operational standards.\n, • Ensure all mandatory and role-specific training is completed within the required timescales.\n\n \n Performance & Objectives \n\n • You will be assigned objectives, targets, and/or key performance indicators (KPIs) by your line manager. These will be reasonable, relevant to your role, and aligned with business needs. Performance against these objectives may be reviewed as part of regular supervision, appraisal, or performance management processes.\n\n \n Skills, Experience and Attributes \n\n • Strong experience in hotel guest experience, quality assurance, operations or continuous improvement.\n, • Emotionally intelligent.\n, • Confident but approachable when dealing with guests and colleagues.\n, • Naturally observant, with excellent attention to detail and high standards.\n, • Commercially minded.\n, • Highly organised and positive in approach.\n, • Able to analyse guest feedback, review data and audit findings and turn them into practical actions.\n, • Confident coaching teams and constructively challenging managers when standards are not met.\n, • Able to manage priorities across multiple hotels and follow actions through to completion.\n\n

Restaurant Development Manager / New Store Opening ManagerThe Grill Stratford, 38 Romford Road, London, E15 4BZFor 19 years, The Grill Stratford has built one of the strongest reputations in the industry through exceptional food, service and consistency.Our achievements include:No. 1 Restaurant on TripAdvisor for 3 consecutive years.Nearly 4,000 Google reviews.5 Star Food Hygiene Rating.We are now entering an exciting growth phase and are preparing to open multiple new company-owned and franchise locations.We are looking for an exceptional operational leader who will become a key part of our long-term growth.This is not a traditional Restaurant Manager position.We are looking for someone who can master every aspect of our business, improve our existing restaurant, develop our management team and lead every future restaurant opening.Initially, you will spend approximately 2 to 3 months based at our Stratford restaurant, learning every operational detail, identifying improvements and helping strengthen the business.Once you have mastered our systems and standards, you will become responsible for opening every new restaurant we launch.Your mission is simple.Every new restaurant must operate to exactly the same standards as our Stratford branch restaurant from day one.Your ResponsibilitiesPhase One Master The GrillBecome an expert in every aspect of the restaurant, including:Front of house operations.Kitchen operations.Customer service.Food quality.Portion control.Opening and closing procedures.Cash handling.Stock control.Ordering.Labour management.Food cost management.Health and safety.HACCP compliance.Complaint resolution.Google and TripAdvisor reputation management.You will work alongside the owner and existing management team to fully understand our business before taking responsibility for future expansion.Improve StratfordWe expect you to leave our first restaurant in a stronger position than when you joined.You will be responsible for:Improving operational efficiency.Increasing sales opportunities.Improving customer experience.Developing the management team.Coaching supervisors.Identifying operational improvements.Maintaining our exceptional online reputation.Building systems that can be replicated across future restaurants.Develop Future LeadersOne of your key responsibilities will be developing our existing sponsored supervisor into a confident Restaurant Manager.You will also identify and develop future Assistant Managers and Supervisors who can support our expanding business.We believe strong businesses are built by developing great people.New Restaurant OpeningsOnce a new restaurant is handed over following completion of the fit-out, you will take full operational responsibility for preparing it for opening.This includes:Recruiting the complete restaurant team.Interviewing and selecting candidates.Training every member of staff.Setting up kitchen and front of house operations.Implementing all company systems and procedures.Conducting trial service days.Leading the opening period.Supporting the restaurant during its first month of trading.Coaching the Restaurant Manager until they are operating confidently and independently.You will repeat this process for every future restaurant opening.The Person We Are Looking ForWe are looking for someone who:Has significant management experience within premium hospitality.Has experience recruiting and building successful restaurant teams.Has been involved in opening and launching new restaurants or has extensive experience preparing restaurants for successful openings.Is passionate about training and developing people.Understands labour management, food costs and profitability.Is highly organised and able to manage multiple projects.Leads by example and earns the respect of their team.Has exceptionally high standards and attention to detail.Is commercially minded and constantly looks for opportunities to improve revenue, customer experience and operational performance.Wants to build a long-term career and grow into a senior leadership role as the company expands.Success Will Be Measured BySuccessful restaurant openings.Consistent standards across every location.Strong recruitment and staff retention.Development of future Restaurant Managers.Growth in sales and profitability.Maintaining outstanding customer reviews and guest satisfaction.Building systems that allow the business to expand without compromising quality.This is a unique opportunity to help build one of the UK's leading premium halal restaurant brands and become a key part of our long-term leadership team.Salary & BenefitsSalary: £40,000 to £45,000 per annum, depending on experience.Annual Performance Bonus: Up to £5,000 per year based on agreed KPIs, including operational excellence, successful team development, sales growth, customer satisfaction, staff retention and overall business performance.Restaurant Opening Bonus: £2,500 for each successful restaurant opening, payable once agreed operational KPIs have been achieved and the restaurant has successfully traded for 3 months.Career ProgressionThis is not a role with a fixed career path.As our business expands, you will have the opportunity to progress into senior operational leadership, with increasing responsibility for future restaurant openings and the wider business.Following the successful opening of each new restaurant, your remuneration package will be reviewed to reflect any significant increase in responsibilities.Additional BenefitsGenuine opportunity to build and shape one of the UK's leading premium halal restaurant brands.Lead every new restaurant opening and play a key role in the company's expansion.Work directly alongside the founder and have real influence over operational decisions.Autonomy to implement new ideas, systems and improvements.Ongoing leadership and professional development.Company pension.Paid annual leave.Complimentary meals whilst on duty.Staff discount.We are not simply looking for an employee.We are looking for someone who wants to build something exceptional, develop future leaders and become a key part of our long-term success.TPBN1_UKTJ

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and

Tripadvisor LLC, Oxford or London, seeks a strategic Head of Owl Payments to lead the FCA-regulated Payments Institution in the UK.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands-on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA. • Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact, • Establish and maintain robust internal controls, governance frameworks, and risk management processes Reporting to the board to provide business insight, regulatory updates and strategic direction • Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business, • Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives, • Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments, • Accountable for the monetisation and profitability of payment strategy across the UK operation, • Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US-based geographies, • Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently, • Leading, guiding and delegating effectively to executives in their duties, • Degree-level education or equivalent, • Minimum 8 years of professional finance experience, • Previous experience in regulated financial services, fintech, or payments sectors, • Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements, • Exceptional analytical skills with meticulous attention to detail, • Ability to quickly master complex processes and systems, • Proven ability to thrive in high-growth, fast-paced fintech environments, • Experience managing international or multi-jurisdictional operations, • Hands-on approach with the ability to balance strategic oversight and operational execution, • Proven track record in leading and developing teams, • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work., • Proven ability to operate effectively with a global-first mindset, • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team., • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums., • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #J-18808-Ljbffr

Oxford or London-United Kingdom 12 Month FTC The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork About the Role We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands‑on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA. Job Location: Oxford or London- UK • Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact, • Establish and maintain robust internal controls, governance frameworks, and risk management processes Reporting to the board to provide business insight, regulatory updates and strategic direction • Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business, • Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives, • Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments, • Accountable for the monetisation and profitability of payment strategy across the UK operation, • Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US‑based geographies, • Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently, • Leading, guiding and delegating effectively to executives in their duties, • Degree‑level education or equivalent, • Minimum 8 years of professional finance experience, • Previous experience in regulated financial services, fintech, or payments sectors, • Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements, • Exceptional analytical skills with meticulous attention to detail, • Ability to quickly master complex processes and systems, • Proven ability to thrive in high‑growth, fast‑paced fintech environments, • Experience managing international or multi‑jurisdictional operations, • Hands‑on approach with the ability to balance strategic oversight and operational execution, • Proven track record in leading and developing teams, • Demonstrated ability to use AI tools to improve efficiency, quality, and decision‑making in day‑to‑day work., • Proven ability to operate effectively with a global‑first mindset, • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote‑friendly approach to collaboration across a worldwide team, with the option to join on‑site as often as you’d like or as required by your team., • Flexible schedule. Work‑life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums., • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data‑driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #J-18808-Ljbffr

Oxford or London-United Kingdom 12 Month FTC The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork About the Role We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands‑on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA. Job Location: Oxford or London- UK • Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact, • Establish and maintain robust internal controls, governance frameworks, and risk management processes Reporting to the board to provide business insight, regulatory updates and strategic direction • Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business, • Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives, • Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments, • Accountable for the monetisation and profitability of payment strategy across the UK operation, • Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US‑based geographies, • Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently, • Leading, guiding and delegating effectively to executives in their duties, • Degree‑level education or equivalent, • Minimum 8 years of professional finance experience, • Previous experience in regulated financial services, fintech, or payments sectors, • Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements, • Exceptional analytical skills with meticulous attention to detail, • Ability to quickly master complex processes and systems, • Proven ability to thrive in high‑growth, fast‑paced fintech environments, • Experience managing international or multi‑jurisdictional operations, • Hands‑on approach with the ability to balance strategic oversight and operational execution, • Proven track record in leading and developing teams, • Demonstrated ability to use AI tools to improve efficiency, quality, and decision‑making in day‑to‑day work., • Proven ability to operate effectively with a global‑first mindset, • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote‑friendly approach to collaboration across a worldwide team, with the option to join on‑site as often as you’d like or as required by your team., • Flexible schedule. Work‑life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums., • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data‑driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #J-18808-Ljbffr

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands-on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA. • Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact, • Establish and maintain robust internal controls, governance frameworks, and risk management processes Reporting to the board to provide business insight, regulatory updates and strategic direction • Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business, • Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives, • Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments, • Accountable for the monetisation and profitability of payment strategy across the UK operation, • Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US-based geographies, • Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently, • Leading, guiding and delegating effectively to executives in their duties, • Degree-level education or equivalent, • Minimum 8 years of professional finance experience, • Previous experience in regulated financial services, fintech, or payments sectors, • Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements, • Exceptional analytical skills with meticulous attention to detail, • Ability to quickly master complex processes and systems, • Proven ability to thrive in high-growth, fast-paced fintech environments, • Experience managing international or multi-jurisdictional operations, • Hands-on approach with the ability to balance strategic oversight and operational execution, • Proven track record in leading and developing teams, • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work., • Proven ability to operate effectively with a global-first mindset, • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team., • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums., • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #J-18808-Ljbffr

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands-on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA. • Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact, • Establish and maintain robust internal controls, governance frameworks, and risk management processes Reporting to the board to provide business insight, regulatory updates and strategic direction • Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business, • Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives, • Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments, • Accountable for the monetisation and profitability of payment strategy across the UK operation, • Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US-based geographies, • Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently, • Leading, guiding and delegating effectively to executives in their duties, • Degree-level education or equivalent, • Minimum 8 years of professional finance experience, • Previous experience in regulated financial services, fintech, or payments sectors, • Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements, • Exceptional analytical skills with meticulous attention to detail, • Ability to quickly master complex processes and systems, • Proven ability to thrive in high-growth, fast-paced fintech environments, • Experience managing international or multi-jurisdictional operations, • Hands-on approach with the ability to balance strategic oversight and operational execution, • Proven track record in leading and developing teams, • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work., • Proven ability to operate effectively with a global-first mindset, • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team., • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums., • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #J-18808-Ljbffr

Oxford or London-United Kingdom 12 Month FTC The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork About the Role We're seeking an experienced leader to head up the operations of Tripadvisor's FCA-regulated Payment Institution in the UK. This is a hands‑on leadership role within a high-volume marketplace environment, where you'll tackle complex commercial and regulatory challenges with agility and precision. The Head of Owl Payments will provide strategic leadership, commercial direction, and operational oversight for the Payments Institution and will be responsible for driving sustainable revenue growth whilst embedding a culture of regulatory compliance. Based in Oxford/London with hybrid flexibility, you'll report to the Global Head of Payments. The position requires close collaboration with global functional teams across the Tripadvisor Group and extensive cross-functional business partnering with product, engineering, legal, and operations. The role will carry with it a nominated PSD individual status with the FCA. Job Location: Oxford or London- UK • Ensure full compliance with FCA regulatory requirements, serving as primary FCA liaison and regulatory point of contact, • Establish and maintain robust internal controls, governance frameworks, and risk management processes Reporting to the board to provide business insight, regulatory updates and strategic direction • Ensuring company policies and legal guidelines are fully compliant and clearly communicated with all key stakeholders within the business, • Developing, gaining agreement to and executing payment-led strategies to achieve both short-term and long-term objectives, • Developing and implementing operational business plans to drive optimal efficiency in payment processing and the cost of payments, • Accountable for the monetisation and profitability of payment strategy across the UK operation, • Creating and developing trusted partnerships with wider functional area stakeholders throughout the Tripadvisor Group to foster close working relationships across UK and US‑based geographies, • Working closely with functional leads across Risk, Compliance, Operations and Legal etc. to ensure that the UK entity is operating efficiently, • Leading, guiding and delegating effectively to executives in their duties, • Degree‑level education or equivalent, • Minimum 8 years of professional finance experience, • Previous experience in regulated financial services, fintech, or payments sectors, • Comprehensive knowledge of payment institution regulatory frameworks and compliance requirements, • Exceptional analytical skills with meticulous attention to detail, • Ability to quickly master complex processes and systems, • Proven ability to thrive in high‑growth, fast‑paced fintech environments, • Experience managing international or multi‑jurisdictional operations, • Hands‑on approach with the ability to balance strategic oversight and operational execution, • Proven track record in leading and developing teams, • Demonstrated ability to use AI tools to improve efficiency, quality, and decision‑making in day‑to‑day work., • Proven ability to operate effectively with a global‑first mindset, • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses, • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote‑friendly approach to collaboration across a worldwide team, with the option to join on‑site as often as you’d like or as required by your team., • Flexible schedule. Work‑life balance is ingrained in our culture by design. Trust and accountability make it work., • Donation matching. Give back? Give more! We match qualifying charitable donations annually., • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs., • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you., • Travel perks. We believe that travel is employee development, so we provide discounts and more., • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges., • Health benefits. We offer great coverage and competitive premiums., • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data‑driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #J-18808-Ljbffr

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor. The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We're seeking an experienced leader to head

Tripadvisor LLC, Oxford or London, seeks a strategic Head of Owl Payments to lead the FCA-regulated Payments Institution in the UK. Hybrid working with FCA oversight and global collaboration are central to the role.

Tripadvisor is seeking a high-impact Head of Owl Payments to lead the FCA‑regulated UK payments institution.

Tripadvisor is seeking a high-impact Head of Owl Payments to lead the FCA‑regulated UK payments institution.

Tripadvisor is seeking a high-impact Head of Owl Payments to lead the FCA‑regulated UK payments institution.

Tripadvisor LLC, Oxford or London, seeks a strategic Head of Owl Payments to lead the FCA-regulated Payments Institution in the UK. Hybrid working with FCA oversight and global collaboration are central to the role.

Tripadvisor is seeking a high-impact Head of Owl Payments to lead the FCA‑regulated UK payments institution.

Tripadvisor LLC, Oxford or London, seeks a strategic Head of Owl Payments to lead the FCA-regulated Payments Institution in the UK. Hybrid working with FCA oversight and global collaboration are central to the role.

About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. The subsidiaries of Tripadvisor, Inc. Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator,

Restaurant Development Manager / New Store Opening Manager. Restaurant on TripAdvisor for 3 consecutive years.

Join the Legacy of Taj Hotels in London Step into the world of luxury and unparalleled hospitality with Taj Hotels in London, encompassing two iconic properties St. James Court, A Taj Hotel , and Taj 51 Buckingham Gate Suites & Residences . Nestled in the heart of the city, just moments from Buckingham Palace, these historic properties combine British charm with Tajs legendary service, offering a unique blend of tradition and modernity. The unmatched experience of working with us. At Taj, we don't just craft world-class experienceswe cultivate a community of excellence and warmth. By joining our team, youll bring "Tajness"a sense of trust, care, and intuitive hospitalityto life. With 329 rooms and suites at St. James Court, A Taj Hotel and 86 luxurious residences at Taj 51 Buckingham Gate , six distinguished restaurants, and two inviting bars, youll thrive in a setting where innovation and tradition come together seamlessly. Your role in shaping experiences Two Distinct Experiences : St. James Court, A Taj Hotel, offers classic British sophistication with modern comforts, while Taj 51 Buckingham Gate redefines opulence with its exclusive suites and residences. Exquisite Dining : Collaborate with culinary visionaries at Michelin-starred Quilon (Indian) or curate remarkable dining experiences at House of Ming (Chinese), TH51 (Multi Cuisine), Kona (European and Afternoon Tea), The Hamptons Bar (Finger Food), and Bombay Brasserie (Indian). Timeless Elegance : Be part of our serene Victorian courtyard, where every detail reflects the seamless hospitality Taj is known for. From impeccably designed rooms to grand suites, youll contribute to creating meaningful stays for our guests. Wellness Reimagined : Support rejuvenation and relaxation at J Wellness Circle Spa, offering a blend of traditional Indian therapies and Mediterranean-inspired treatments. Role Description: Restaurant Manager role: As a Restaurant Manager your role will consist of: Leading and managing food & beverage operations to ensure exceptional service and quality. Overseeing all aspects of revenue generation, including efficient management of reservations and table turns. Conducting financial reviews and analyses to drive financial performance, growth, and revenue protection. Engaging and motivating staff through effective training and development programs, fostering a culture of excellence and accountability. Measuring and enhancing guest engagement and satisfaction, with a focus on improving NPS, guest satisfaction metrics on Trust You, TripAdvisor ratings, and other online rankings. Handling a multitude of guest requests and inquiries to ensure exceptional experiences. Driving the hotels KPI initiatives and cultivating a warm, genuine care ethos throughout the team. Restaurant Manager requirements: The ideal candidate will have the following skills, knowledge & experience: Proven experience in a Restaurant Manager role, with a strong track record in revenue generation and financial management. Exposure to managing fast paced and discerning guest led operations. Exceptional communication skills and an engaging personality to connect with guests and team members. Previous experience in managing a large, diverse team with a focus on staff engagement and development. Passion for training and nurturing talent, with a keen eye for detail and quality. A results-oriented mindset, with the ability to drive guest satisfaction and loyalty through effective leadership. What awaits you at Taj? Joining Taj means becoming part of a legacy that prioritises growth, recognition, and purpose. Heres what you can look forward to: Wellbeing at Work : Relish unlimited mealsbreakfast, lunch, and dinnerprepared by our talented in-house chefs. Effortless Elegance : We provide and maintain your uniform, ensuring its always fresh and ready with complimentary dry cleaning. Pension Contribution : Plan for your future with our 4% pension scheme, helping you secure tomorrow while enjoying today. Career Development : Unlock opportunities with industry-leading training programs and the chance to explore roles across Tajs global network. Whether youre mastering new skills or advancing your career, were here to support you. Exclusive Discounts : Enjoy reduced rates at over 200 Taj locations worldwide, complete with complimentary breakfastperfect for creating your own unforgettable moments. Culinary Experiences : Savor 50% discounts on Food & Beverage at our properties and enjoy 25% off treatments at our Jiva Spa. Employee Assistance Programme : Access confidential support for personal or professional challenges, ensuring you always have someone to turn to. Community Spirit : Be part of a team that celebrates achievements, milestones, and connections through social events and activities. Refer a Friend Scheme : Earn £500 for every successful referral, helping us grow our team with exceptional talent. Become part of something extraordinary When you join Taj, youre not just starting a jobyoure stepping into a culture that values warmth, trust, and excellence. Here, every role is a chance to grow, to create, and to make a lasting impact. Picture yourself in a setting where your contributions are celebrated, your aspirations are nurtured, and each day is an opportunity to excel. If this sounds like your next chapter, we invite you to apply and begin your journey at Taj Hotels in London. TPBN1_UKCT

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. The subsidiaries of Tripadvisor, Inc. Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

TripAdvisor LLC in London is seeking a Senior Data Science Manager (Experimentation) to own the health, velocity, and governance of our experimentation program across Viator and Tripadvisor.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor. About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. Tripadvisor Experiences is

Discover more in our Tech Blog , for an inside look into some of our exciting and ground-breaking technical projects here at Tripadvisor Group. Tripadvisor Group champions the unique identities, abilities, and experiences of all our people – employees, customers, and partners. Tripadvisor Group st

Tripadvisor is seeking a Principal Product Data Scientist to shape vision, set the technical direction, and drive strategic impact through innovative analytical solutions.

Tripadvisor is seeking a Principal Machine Learning Scientist (Experiences) in London to anchor the core discovery engine.

Tripadvisor LLC is seeking a Senior Machine Learning Scientist for the Experiences R&D team in London.

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. The subsidiaries of Tripadvisor, Inc. Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor. The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. The subsidiaries of Tripadvisor, Inc.

Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The subsidiaries of Tripadvisor, Inc. Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Tripadvisor is seeking a Principal Product Engineer to pair deep engineering craft with strong product instincts across mobile, web, and backend platforms.

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

I am looking for a Senior Bid Writer to join a well-established, design-led architectural practice with an international presence.They are known for delivering high-quality, considered design across a diverse range of sectors and project scales.Working across the UK and internationally, the practice

Our client is a global technology business supplying specialised components and subsystems into aerospace, defence, healthcare and industrial markets.Their products sit inside hospitals, aircraft, ships and satellites, engineered to some of the highest reliability standards in the world.They're hiri

Head of Enterprise & Operational Risk | London | Hybrid.We're on the search for an exceptional.Head of Enterprise & Operational Risk.Reporting directly to the Chief Risk Officer, this is a senior second-line leadership role with regular exposure to the Executive Committee and Board.You'll be respons

Head Office Mon-Thursday, WFH Friday.WYSE London is a contemporary British womenswear brand, celebrated for creating colourful, beautifully crafted pieces that bring confidence and joy to everyday dressing.As we continue an exciting period of growth, we’re looking for an exceptional Knitwear & Jer