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Job Description: We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. We believe that by continuing to innovate, collaborate and give our best, we can play our part in making a vital difference. We are a team committed to innovating, excelling and being dependable in all that we do, working together to provide Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview – What is it? To go beyond the standard expectation of providing a service for residents with great care, enriching their lives as part of a dedicated supported housing team. You will play a crucial role in ensuring communal areas operate safely and effectively. By cleaning empty properties and maintaining the overall presentation of accommodation and outdoor spaces, you will enhance resident satisfaction. You will have a natural caring approach and professional curiosity, with the ability to identify and report safeguarding concerns. You will also act as an ambassador for The Housing Network, promoting our mission and values, with respect and kindness at the heart of everything we do. Main Duties – What needs to be done? Carry out scheduled work on void properties, including cleaning rooms and communal areas to a high standard and preparing properties for new residents in line with Council targets. Remove rubbish correctly and ensure kitchens, laundry rooms, communal and common areas are clean, hygienic and free from hazards. Check appliances and areas regularly, report repairs to the maintenance team and carry out sharps sweeps. Follow all COSHH and company policies. Relationships – Who will I be working / engaging with? Communicate effectively with residents, their families and colleagues, while liaising with contractors and ensuring their work is completed to a high standard. Competencies – Who with and your skill level? Skills – Essential: Cleaning experience with a high standard of cleaning, ideally within blocks, multi-room or domestic properties. Excellent communication, organisation, IT and reporting skills, with the ability to multitask, prioritise and work under pressure. Professional curiosity and the ability to work independently and as part of a team. Full UK driving licence (Manual). Knowledge: Understanding of Safeguarding, including the ability to identify and report concerns. Proven experience carrying out cleaning in blocks, multi-room or domestic properties. Behaviour: Present professionally to residents, wearing uniform, ID and relevant PPE. Resilient and able to interact with people who have complex needs and challenging behaviours. Support colleagues and maintain a strong compliance culture while working towards shared objectives. Able to work independently, use initiative and adapt to changing circumstances. Act with integrity, professionalism, compassion, care and diligence, while being open and co-operative with colleagues and those we support. Job Types: Full-time, Permanent Benefits: Company car Company events Company pension Health & wellbeing programme Referral programme Sick pay Experience: Cleaning: 2 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road

Location: Coventry, UKSalary: 51,356 - 57,403 per yearEmployment: Full timeCategory: Social CarePosted: 2026-08-20Apply: https://jobs.coventry.gov.uk/members/?j=13200&jobboard=jobsgopublicEmployer: Coventry City CouncilOur ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.What is the job role?This is an exciting time to join Coventry's Community Mental Health Service. Following our recent successful Adults CQC inspection, we are continuing to invest in and strengthen our mental health services to ensure people receive high-quality, person-centred support when they need it most. An opportunity has arisen to join our Community Mental Health Teams in Coventry as a Team Manager.You will manage a Team of professionals who work with people living with a range of mental health challenges including psychosis, mood disorders, and self-harming behaviours. The diverse team is fully multi-disciplinary and work towards specific interventions embracing human rights, promoting independence, strength-based recovery practices, Safeguarding, The Care Act, Mental Health and Mental Capacity Acts.You will be based at Swanswell Point and lead 2 Team Leaders, Approved Mental Health Professionals, Social Workers and Community Case ManagersYou will provide line management, professional supervision, reflective practice and quality assurance.You will be an Approved Mental Health Professional.You will have managerial experience and have the ability to work closely with our partner NHS agency, Coventry and Warwickshire Partnership Trust, voluntary organisations, other statutory agencies and with groups, communities and individuals with lived experiences. You will support your team to address the social determinants of mental ill health, including housing, debt management, substance misuse and recovery based activities supporting people on their ‘best life’ journeys.You will work in partnership with people with lived experiences, co-producing, facilitating and promoting independence.You will help deliver the principles of the Care Act 2014, The Mental Health Act and Mental Capacity Act, you will support strength based practices within a least restrictive framework.You will be part of a Senior Management Team across Mental Health and Adult Social Care services and help develop quality assurance and have a strategic vision.Keen to join the team? If you're passionate about making a difference and feel you have the skills and experience we're looking for, we'd love to hear from you. Apply today. To find out further information and for an informal discussion please contact Matthew Bilbe by email at Matthew.Bilbe@Coventry.gov.uk or by phone on 024 7697 6256This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for?We are looking for an experienced and proactive manager who is also an Approved Mental Health Professional and who is registered with Social Worker England. You will have a passion for promoting independence and aiding recovery from the effects of mental health disorders. The successful candidates will:Proven leadership and decision making skillsWorking and comprehensive knowledge of and application of MHA, MCA, The Care Act and Children’s ActThe ability to recognise and investigate safeguarding concerns.A working knowledge of the Deprivation of Liberty Safeguards.Excellent risk assessment and management skillsOrganisation, recording and workload management skillsDiplomacy, negotiating, listening skills.Be able to work in collaboration with people with lived experiences, carers and colleagues.Within our senior management team women and people from minority ethnic backgrounds are currently under-represented, as a result we would like to encourage both women and people from minority ethnic backgrounds to apply for this post. This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.In return you will benefit from:Be welcomed in joining a highly professional and thoroughly hard working, friendly teamIndividual professional supervision from the General ManagerBe part of a Senior Management TeamExcellent in house and external training opportunities.Opportunities to experience and present at various professional forums including our Pre-Court Legal Panel and AMHP ForumsHighly competitive salary with career development opportunitiesif you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Need help completing your application form? The Job Shop can support you at register here For all other queries, contact Recruitment@coventry.gov.uk.”Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): To be confirmedAbout CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

In a Nutshell… We have an exciting opportunity for a Project Manager to join our team in Vistry South West Midlands, responsible for our Keresley site in Coventry, Warwickshire. As our Project Manager, you will be responsible for planning, coordinating, and overseeing construction projects from start to finish. You will manage budgets, schedules, resources, and teams to ensure the project is completed on time, within budget, and to the required quality standards. The role involves liaising with Partners, Customers, contractors, and stakeholders, as well as handling risks, issues, and compliance. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working on new build multi story projects or housing projects Experience in the management of Health and Safety Ability to analyse technical and commercial aspects of developments and apply solutions in terms of time, cost, quality, and best use of available resources A proven operational, team player who can set direction and delivery within challenging market conditions Excellent interpersonal skills Creates a positive environment which drives a culture of respect and mutual support within their team Creates consensus through influence and persuasion with the ability to inspire others Reputation for integrity, maturity and sound business judgment and be totally comfortable leading and working in a team environment Valid First Aid at Work Certificate NVQ Level 6 -7 BTEC diploma in Building Construction or similar Valid SMSTS Certificate Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Up to date knowledge of Health and Safety obligations and building legislation A good understanding of the considerate contractor's requirements to achieve high scores More about the Project Manager role… Ensure the safety and welfare of all individuals involved, in line with Vistry's safety policy. Foster continuous safety improvements across the project. Lead the successful completion of the project, maintaining high standards in quality, time, and client relations. Manage internal and external teams to meet project goals. Develop and coach team members, encouraging growth and providing constructive feedback. Motivate and engage employees to drive excellence in project delivery. Maintain positive relationships with customers and stakeholders. Oversee all project-related communication. Develop plans to ensure resource and supply chain requirements are met. Lead and facilitate key project meetings with stakeholders. Identify and manage any additional work, ensuring clear cost agreements. Integrate commercial considerations into decision-making processes. Regularly review and manage the project programme to ensure timely completion. Ensure adherence to Vistry's on-site processes. Induct and support team members in role-specific requirements and identify opportunities for improvement. Ensure that quality standards are consistently met throughout the project by implementing effective quality management processes and conducting regular reviews Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Leasehold & Property Services Officer to join us on an FTC until the end of June 2027 to provide project and administrative support to the Governance and Legal Services team, in connection with Orbit’s Third-Party Management Project. The role will support the development of accurate property and management data, coordination of information across multiple business areas, and delivery of key project workstreams relating to third-party managed homes, estates and communal areas. The Officer will help ensure information is recorded consistently and accurately, support reporting and governance activity, and assist in identifying risks, gaps and opportunities for process improvement. This role would be well suited to a property professional with previous experience working directly with/for managing agents, specialising in estate management services. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This role is know internally as Third Party Management Officer. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Provide administrative and project support to assist delivery of Orbit’s Third-Party Management Project and related strategic initiatives. Support the collection, validation and maintenance of property, leasehold, freehold and managing agent data across multiple systems and records. Assist with the identification of data gaps, inconsistencies and operational risks, escalating issues where appropriate. Produce reports, trackers and performance information to support project governance, oversight and decision-making. Coordinate with colleagues across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development and other teams to obtain and verify information. Maintain accurate project documentation, records and audit trails. Support the development and implementation of improved processes, controls and ways of working relating to third-party managed property. Assist senior colleagues with project monitoring, action tracking and stakeholder updates. Contribute to a collaborative and customer-focused approach to the management of third-party managed homes and estates.What you'll bring Essential skills Strong IT skills, including advanced Microsoft Excel capability and confidence using formulas, data validation and reporting tools. Experience working with large volumes of data, with a high level of accuracy and attention to detail. Strong organisational and administrative skills, with the ability to manage competing priorities and work to tight deadlines. Ability to analyse information and identify trends, anomalies and areas requiring further investigation. Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams. Ability to maintain accurate records and manage sensitive information appropriately. An understanding of leasehold property management and the interaction between leasehold, freehold and estate management arrangementsDesirable skills Experience working within the social housing sector. Experience of leasehold, estate management or managing agent environments. Experience supporting projects, governance activity or operational improvement initiatives. Knowledge of layered leasehold structures, estate charges or third-party managed communal arrangements.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for an Biodiversity Engagement Lead to join the organisation in supporting our current and future developments to achieve our 2030 strategy goals. The Biodiversity Engagement Lead will play a key role in delivering Orbit's biodiversity ambitions by coordinating and supporting biodiversity and green space initiatives across the organisation. They will ensure that Orbit's commitment to the 30 by 30 pledge is embedded within projects and day-to-day operations, helping to create thriving, resilient landscapes that benefit both nature and communities. The role will act as the link between biodiversity strategy and practical delivery, working collaboratively with internal teams, external partners, contractors, local authorities, ecological specialists, community organisations and customers to develop, promote and deliver biodiversity projects across Orbit's neighbourhoods. A key aspect of the role is customer engagement, inspiring residents to connect with nature, participate in biodiversity initiatives and help create greener, healthier places to live. This role will be required to cover all of our geographical regions and will be expected to work from an Orbit office once per month - this can be based out of Coventry, Stratford upon Avon, Norwich, Kent or Erith, and will require a driving license and access to a car, to travel to visit each of our sites quarterly - across all regions. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Biodiversity Project Delivery Coordinate and support the delivery of biodiversity enhancement projects across Orbit's estates and developments. Assist in the implementation of Orbit's Biodiversity Strategy and ensure biodiversity objectives are incorporated into green space management.Stakeholder Engagement Build and maintain positive relationships with internal departments including Estates, Property, Development, Sustainability, Asset Management, Customer Services andCommunications Collaborate with external stakeholders including local authorities, wildlife organisations, environmental charities, contractors, ecological consultants, community groups and educational institutions.Customer Engagement Develop and deliver customer engagement programmes that encourage residents to participate in biodiversity and green space initiatives. Organise community planting days, wildlife surveys, volunteer events, educational workshops and seasonal campaigns.Programme Coordination Coordinate multiple biodiversity projects simultaneously, ensuring activities are delivered on time and within agreed budgets. Monitor project performance, collectBiodiversity Advocacy Champion biodiversity across Orbit, promoting the importance of nature recovery within decision-making and business operations. Identify opportunities to innovate and continuously improve Orbit's approach to green space management and ecological enhancement.What you'll bring Essential skills Experience delivering environmental, biodiversity, conservation or community engagement projects. Excellent stakeholder engagement and relationship management skills. Experience working with multiple stakeholders across public, private or voluntary sectors. Strong communication skills with the ability to engage technical and non-technical audiences. Strong project management and organisational skills. Ability to manage competing priorities across multiple landscapes. Passion for biodiversity, nature recovery and creating sustainable communities. Good understanding of biodiversity principles, habitat management and environmental sustainability.Desirable skills Degree or equivalent qualification in Ecology, Environmental Management, Conservation, Geography or a related discipline. Membership of a relevant professional body. Experience working within housing, local government or land management. Knowledge of Biodiversity Net Gain (BNG), Local Nature Recovery Strategies and environmental legislation. Experience managing volunteers or community-led environmental projects.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for an Environmental Sustainability Lead to join the organisation in supporting our current and future developments to achieve our 2030 strategy goals. The Environmental Sustainability Lead will play a pivotal role in coordinating and supporting Orbit's environmental and sustainability programme across the organisation. The role will ensure the effective implementation, maintenance and continual improvement of Orbit's Environmental Management System (EMS), supporting compliance with ISO 14001 while preparing the organisation for the transition to the revised 2026 ISO 14001 standard. Working closely with operational teams, contractors and external assurance bodies, the coordinator will embed environmental best practice throughout Orbits developments and wider business operations. Alongside ensuring compliance, the role will help drive sustainability initiatives that contribute towards Orbit Earth ambitions, including Net Zero Carbon, Biodiversity (30by30), waste reduction and responsible resource management. This role requires a proactive individual who can engage and influence stakeholders at all levels, turning environmental commitments into practical actions across the business. This role will be required to cover all of our geographical regions and will be expected to work from an Orbit office once per month - this can be based out of Coventry, Stratford upon Avon, Norwich, Kent or Erith, and will require a driving license and access to a car, to travel to visit each of our sites quarterly - across all regions. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Environmental Management System (ISO 14001) Coordinate the day-to-day operation of Orbit's ISO 14001 Environmental Management System. Support the continual improvement of the EMS to ensure compliance with ISO 14001 requirements and readiness for the revised 2026 standard.Environmental Compliance Support operational teams to ensure compliance with environmental legislation, planning conditions and company environmental standards. Work closely with sites to promote consistent environmental performance.Sustainability & Environmental Projects Coordinate the delivery of environmental and sustainability projects across Orbit. Identify opportunities for innovation and improved environmental performance across the business.Stakeholder Engagement Build strong working relationships with internal stakeholders Act as a key environmental contact, providing advice and practical support to colleagues.Training & Awareness Promote a positive environmental culture that encourages ownership and continual improvementPerformance Monitoring & Reporting Support annual environmental reporting and sustainability disclosures.What you'll bring Essential skills Experience working within environmental management or sustainability. Knowledge of ISO 14001 Environmental Management Systems. Understanding of UK environmental legislation. Excellent organisational and project coordination skills. Strong communication and stakeholder engagement abilities. Experience coordinating multiple workstreams simultaneously. Competent using Microsoft Office and environmental reporting systems.Desirable skills Experience within construction, housing or property sectors. Internal Auditor qualification (ISO 14001). Membership of the Institute of Sustainability & Environmental Professionals (ISEP) or equivalent. Knowledge of biodiversity, Net Zero Carbon or environmental reporting frameworks.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Communications Project Lead to join the team on a 12 month FTC until mid-August 2027. This is a genuinely exciting opportunity to shape how we communicate one of the biggest operational changes at Orbit - the creation of our new in-house repairs team. As Communications Project Lead, you’ll take ownership of communications for this transformation, helping colleagues understand, feel confident in, and get excited about the journey we’re on. From onboarding new teams to bringing our values to life, you’ll play a central role in building pride, clarity and belief across our repairs and maintenance workforce. You’ll also make sure that the rest of our colleagues are kept up to date with what’s happening. You’ll work at the heart of a fast-moving programme, partnering with operational, people, reputation & brand, engagement and L&D teams to deliver clear, human, and engaging communications. You’ll help shape how our new in-house repairs service lands with new and existing colleagues and ultimately how we deliver services to our customers. Great communication is critical to building trust, confidence and pride during change - and you’ll be at the centre of making that happen. This is an agile working role with roughly one day per week based out of our Coventry office (subject to change based on business need/in-person meetings). This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of. What you'll achieve Leading in-house repairs team communications Own and deliver the communications plan for the in-house repairs transformation Turn complex operational change into clear, simple, and engaging messagingSupporting onboarding and integration Partner with People, Engagement and L&D teams to support onboarding of new repairs colleaguesCreating engaging, frontline-focused comms Tailor tone, language and channels to suit operational colleagues (non-desk-based audiences) Use a mix of channels - including events, toolkits, visuals, audio, video and face-to-face engagementDriving engagement through storytelling Bring to life the difference in-house repairs will make to our customers and communitiesSupporting wider programme activity Work closely with the Internal Communications Manager to support related projects, including: New technology rollout New repairs partners Awaab’s Law Phase 2 implementation Broader Everyday Excellence transformation programmeWhat you'll bring Essential skills Proven experience in communications roles delivering large-scale change programmes Strong understanding of operational environments - ideally within property, repairs, maintenance or housing Experience supporting people change, onboarding and cultural integration Able to adapt tone and style for different audiences - particularly frontline colleagues Strong stakeholder management - especially at a senior level Experience creating engaging content across formats (written, visual, audio, video, events) Proven experience in corporate communications, preferably within housing, public sector, or regulated industries Driving licence and access to a carWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader. To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. This is a 12 month FTC Opportunity What you'll achieve Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers Support the Technical Senior to ensure all relevant work instructions, guidance notes and procedures are maintained and being followed where necessary Case manage DMC cases, keep regular contact with the customers and manage the customer journey Assist in case managing HHSRS cases, keep regular contact with the customers and manage the customer journey. Work in partnership with the surveyor to meet resolution Support the Complaints and Housing Ombudsman team with the resolution of cases. Support the customer journey and seek resolution with contractors Case manage Disrepair cases, communicate with the legal representative and support settlementWhat you'll bring Essential skills Strong written and verbal communication Exceptional customer service with a degree of empathy and understanding Accurate and precise record keeping Very good team player I.T. and Microsoft word astute Resilient and an eye for detail.Desirable skills Knowledge and experience of working in Social Housing Experience of case managing cases Knowledge of housing and tenancy legislation.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Leasehold & Property Services Lead to join us in this brand new role to the organisation, to lead Orbit’s strategic approach to third-party managed property, including managing agents, management companies, freeholders and other external management arrangements across leasehold, freehold and mixed-tenure estates. The role will provide organisational oversight, assurance and challenge in relation to third-party management arrangements, ensuring that Orbit has effective controls over performance, risk, compliance, value for money, resident experience and data quality. The postholder will act as the central point of coordination for third-party managed property, working across Legal, Governance, Finance, Customer Services, Neighbourhoods, Development, Building Safety and other teams to ensure that responsibilities are clearly understood, issues are escalated appropriately, and Orbit can evidence effective governance and regulatory oversight. This role can be based from any of our offices - Coventry, Stratford-upon-Avon, Norwich, Erith or Kent, and will be an agile working role, with travel included across all of our office bases. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This role is known internally as Third Party Management Lead. What you'll achieve Lead Orbit’s strategic framework for third-party managed property, ensuring there is clear organisational ownership, governance and accountability across leasehold, freehold and mixed-tenure arrangements. Act as Orbit’s lead relationship owner for key managing agents, management companies, freeholders and other third-party management bodies, setting expectations around performance, communication, compliance, value for money and escalation. Establish and maintain a clear overview of Orbit’s third-party managed property portfolio, including key management arrangements, contractual or lease obligations, estate charge arrangements, compliance responsibilities and material risks. Provide strategic oversight of third-party management costs, budgets, estate charges and expenditure trends, working with Finance and operational teams to challenge costs, assess value for money and support informed decision-making. Identify, assess and escalate legal, regulatory, financial, reputational, health and safety, building safety and customer risks arising from third-party management arrangements. Provide reports, briefings and assurance updates to senior stakeholders, governance forums and project boards as required. Promote a resident-focused approach to third-party management, ensuring that service failures, communication issues and complaints are used to drive improvement.What you'll bring Essential skills Strong understanding of third-party managed property arrangements, including managing agents, management companies, freeholders, estate charges and layered leasehold/freehold structures. Experience of leading supplier, contractor or third-party relationship management in a complex operating environment. Ability to provide organisational grip across multiple teams where responsibilities are shared, unclear or dependent on external parties. Strong understanding of risk management, governance controls, escalation processes and assurance reporting. Ability to interpret leases, management agreements, estate arrangements or other property management documentation sufficiently to identify obligations, risks and areas requiring legal or specialist advice. Commercial awareness, including the ability to scrutinise costs, challenge expenditure, assess value for money and identify financial risks. Strong stakeholder management skills, including the ability to influence colleagues and external parties where there is no direct line management authority. Ability to translate complex property, legal, financial and operational information into clear reports, recommendations and decision-making materials. Experience of developing or improving policies, processes, controls and management information.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

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