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Contact Centre Product Owner Location Bath (Hybrid – 3 days per week in the office) 6-month fixed-term contract Full-time Salary £55,000–£65,000 per annum (pro rata), depending on experience At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over 40,000 customers across more than 180,000 homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. We are looking for an experienced Contact Centre Product Owner / Product Manager to join our team on a 6-month fixed-term contract. This is a hands-on delivery role focused on understanding the customer journey, identifying inefficiencies and delivering practical improvements that enhance both customer outcomes and operational performance. You will work closely with the Contact Centre, operational leaders, systems teams and wider stakeholders to map current processes, identify pain points and develop improvements that can be implemented at pace. The Role Map end-to-end customer journeys across sales, provisioning, fault, billing and retention. Document front-office and back-office processes, including systems, handoffs and dependencies. Identify failure demand, rework, duplication, escalation triggers and process variation. Create clear process maps, customer journey maps and swim-lane diagrams. Analyse operational data including contact volumes, cost per contact, cost per resolution, AHT, FCR, repeat contacts, CSAT and NPS. Identify opportunities to reduce costs, improve efficiency and enhance the customer experience. Assess customer journeys from an outside-in perspective and identify friction points affecting customer effort and satisfaction. Develop and prioritise improvement initiatives, including process simplification, automation, self-service, knowledge optimisation and improved triage/routing. Work with operational and delivery teams to move ideas through to implementation. Focus on delivering quick wins alongside longer-term improvements. Develop business cases, quantify benefits and create practical implementation plans. About You Previous experience as a Product Owner or Product Manager , ideally within a contact centre, customer operations or high-volume service environment. Strong experience in customer journey mapping and process mapping . A proven ability to identify inefficiencies and develop practical improvement solutions. Experience using operational data to identify trends, understand performance and prioritise opportunities. Strong stakeholder engagement and facilitation skills. The ability to work collaboratively across operational, systems and delivery teams. Experience within telecoms, utilities or another high-volume service environment would be desirable. A data-led, evidence-based approach with a strong focus on measurable results. The ability to work in a fast-moving environment and deliver within a defined contract period. What we offer A genuinely varied, high-impact role at the heart of a business that is building something different. Salary of £55,000 to £65,000 per annum, DOE, plus a benefits package and flexible hybrid working. Ready to Apply? We're reviewing application on a rolling basis, so we encourage early submissions. We're proud to be building a diverse and inclusive team at Truespeed, where people can bring their whole selves to work and feel supported to do their best. We value the unique perspectives, experiences and ideas that every individual brings, and we believe this makes us stronger as a business. We welcome applications from all backgrounds and are committed to creating a fair and inclusive recruitment experience for everyone. Please note: You must have valid authorisation to work in the United Kingdom, as we are unable to offer sponsorship for this position. No agencies, please. Keywords: Contact Centre Product Owner, Product Owner, Product Manager, Customer Operations, Contact Centre, Customer Journey Mapping, Process Mapping, Process Improvement, Operational Improvement, Customer Experience, CX, CSAT, NPS, First Contact Resolution, FCR, AHT, Cost to Serve, Automation, Self-Service, Service Improvement, Continuous Improvement, Telecoms, Utilities, High Volume Customer Service, Stakeholder Management, Business Process Improvement. TPBN1_UKTJ

A Swim England Level 2 Swimming Teacher qualification orequivalent. Our team members are the ambassadors of our business and we are on the look out for a passionate Swim Supervisor to join our team!. Your role will be responsible for managing children's swimming lessons and maximising their occupanc

David Lloyd Clubs in Hull is seeking a passionate Swimming Instructor to engage, coach and inspire members to achieve their swimming goals in one-to-one or group sessions. A Swim England Level 2 qualification or equivalent is required, with a focus on health and fitness and strong communication.

Responsibilities include delivering safe, fun swimming lessons under supervision, using the STA Learn to Swim programme, and maintaining a positive learning environment for all ages. We Manage Jobs(WMJobs) is seeking a Relief Water Assistant to join the Swim Academy Team at Penkridge Leisure Centre.

City Of Monash is seeking Casual Swim Teachers to deliver engaging and safe swimming lessons for all ages at their Active Monash Leisure Centres. This position requires relevant qualifications in swimming instruction, experience in the Aquatics industry, and strong customer service skills. You will

David Lloyd Clubs in the United Kingdom is seeking a passionate Swimming Teacher to join our team. You will coach and inspire members of all ages in one-to-one or group sessions, helping them achieve their swimming goals in a premium health and wellness environment.

We Are Swim in the UK is seeking a Regional Learning & Development Lead to shape our people strategy across the region.

As a Swim Instructor, you will engage, coach and inspire members of all ages to achieve their swimming goals whether this is in one-to-one or group sessions. Please be aware you must hold a Swim England Level 2 Swimming Teacher qualification or equivalent to apply for this role. We are on the lookou

W e are on the lookout for a passionate Swimming Teacher to join our team!As a" Swim Instructor , you will e ngage, coach and inspire members of all ages to achieve their swimming goals whether this is in one to one or group sessions. About you :As a Swimming Instructor :Please be aware , you must h

Swim Academy Development Manager Essex C39k plus benefits Are you passionate about swimming and committed to delivering exceptional learn-to-swim programmes? We're looking for an experienced Swim Academy Development Manager to take ownership of a thriving swim school across 2 sites in Essex, leading

David Lloyd Clubs is seeking a passionate Swimming Teacher to join our team in Cambridgeshire and Peterborough. In this role, you will coach and inspire members of all ages to achieve their swimming goals through one-to-one or group sessions. Candidates must hold a Swim England Level 2 qualification

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.You will be asked to indicate which post(s) you would like to be considered for when you complete the application form.To a

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Cleaner (2) (Permanent) (15/5057) (15/5188).Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Awa

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Help Create Delicious Meals and Memorable Moments.Are you looking for a rewarding role where your hard work helps make

Job description: This is a fixed term contract for 12 months to cover maternity leave however if there is a position available once the 12 months is over, you would be considered for this.Are you an experienced care assistant looking for the next step in your career? Do you hold a NVQ Level 2 or equ

Senior Tool Hire Sales Assistant / Assistant Depot Manager.A great opportunity for a Senior Equipment or Tool Hire Sales Assistant looking to take the next step in their career and move into a management role, or an Assistant Depot Manager, with lifting equipment or tool hire, customer service and t

Do you have 12 months of previous FLT experience, and are you ready to be part of a dynamic team? We're looking for motivated individuals to join our team and help us deliver high-quality products to our customers every day.Great opportunity to work as a.Warehouse Operative, FLT Driver.No current FL

Weekly Pay | Full Training | Potential Permanent Opportunities.We are currently recruiting for.This is a fantastic opportunity for individuals looking for.As a Warehouse Operative, your duties will include:.Picking and packing products accurately and efficiently.Checking products to ensure they meet

Great opportunity to work nights as a.Warehouse Operative (Cold Store).Earning potential up to £700 per week!.This is a full-time role working fixed shifts,.We are looking for Cold Store Operatives to join our team in a fast-paced,.It's preferred that candidates have their own transport due to the

At EVRi?we lead the way in delivery, and always on the lookout for new talent!Weremarket leaders and we invest to keep on growing.Ifyou'relooking for a role where your contribution truly matters and your potential is supported,wedlove to welcome you aboard.As a?Warehouse Operative?in our?.Your respo

Great opportunity to work as a.This is a full-time role offering various shifts on days and nights.As a Warehouse Operative your duties include:.Directing and coordinating the Yard Team to ensure day-to-day work is completed efficiently and on time.Managing the storage of vehicles in line with the C

Love teamwork? Then theres a role for you at Stapletons.Were one of the major tyre distributors in UKtheres a lot you can achieve at a company as big as ours, and were all about getting the best out of people.Joining us as a Warehouse Operative could be the start of a career for life.Unloading deliv

This is a hands-on role within the warehouse, where you will be responsible for supporting both the.Duties will include loading and unloading deliveries, moving stock throughout the warehouse using a.This is a fast-paced, physically demanding role that requires a strong work ethic, attention to safe

Warehouse Operative Nightshift.MondayThursday 4:00pm1:30am Friday 2:00pm7:30pm.Permanent Monday to Friday No regular weekends.Join a Market-Leading Distribution Business.Our client is one of the UKs leading distributors of thermoplastic sheet, rod and tubing, supplying customers throughout the fabr

Warehouse Operative / Relief Driver.We are currently recruiting for a.Warehouse Operative / Relief Driver.Full UK driving licence (essential).Picking, packing, and moving stock (PPE) in line with SOPs.Maintaining accurate stock records and paperwork.Keeping the warehouse clean, safe, and organised.C

Warehouse Operative - Packing & Scrap Management (Night Shift).Manpower are recruiting on behalf of our client for a.Warehouse Operative - Packing & Scrap Management.This is an excellent opportunity to become part of a well-established global organisation, offering a permanent night shift, excellent

Love teamwork? Then theres a role for you at Stapletons.Were one of the major tyre distributors in UKtheres a lot you can achieve at a company as big as ours, and were all about getting the best out of people.Joining us as a Warehouse Operative could be the start of a career for life.Unloading deliv

Nightshift Warehouse Operative.Friday 5:00pm11:00pm available as optional overtime.Our client is a well-established distributor of thermoplastic sheet, rod and tubing and forms part of a major global acrylic manufacturing group.They are looking for an experienced.Nightshift Warehouse Operative.This

Immediate start available! We are recruiting for a Warehouse Operative to join our team at our client's busy distribution centre in Emerald Park, Folly Brook Road, BS16 7FE.This role involves working in a fast-paced, chilled warehouse environment, supporting the day-to-day handling of goods.P

Warehouse Operative – Afternoon shift only.Gap personnel are currently recruiting for the role of Warehouse Operatives in Swindon, SN25.The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 9 warehouse operatives.Ideal candid

This is a temp-perm opportunity which you will need to drive to get to unless you live in the Wooburn Green area!.As a Warehouse Operative, you will help with the day-to-day running of the warehouse.You will receive, check, organise, pick, pack, and dispatch goods safely and accurately.You will work

Warehouse Operative / FLT Counterbalance Driver.Full-time | Ongoing | Temp to Perm.Kingston Barnes is currently recruiting for a.Warehouse Operative / FLT Counterbalance Driver.Avonmouth, specialising in clothing and footwear.This is a varied role, with approximately.Operating a Counterbalance Forkl

At Billington Foods, we love creating fantastic food.From our production sites in Scunthorpe and Wellingborough, we supply a menu-wide range of products to the UK's Foodservice, Retail and B2B markets.Our expertise spans chilled and frozen sauces and soups, frozen pies and desserts, and we're also p

Work Strata are seeking highly motivated warehouse operatives to join its client’s expanding operation in Gateshead.Your day-day duties will include efficiently replenishing stock, picking and packing customer orders, loading and unloading delivery trucks and quality checking goods and pa

At Le Creuset, every dish begins with a story - and every story begins with people.Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories.Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconi

Grow Your Sales Career - Sales Assistant.Sales Experience Preferred | Training & Support | Central London | Immediate Starts Available.Looking to take the next step in your sales career, increase your earning potential and represent a globally recognised client?.Our client is expanding their busines

Entry Level Sales Assistant - Immediate Start.Our client offers an opportunity to gain experience within a face to face sales and customer service environment, supported by experienced sales professionals.Based in London, our client is a sales and marketing company representing recognisable non-prof

SEN school in East Sussex from.This is an excellent opportunity for someone who is passionate about supporting children with Special Educational Needs and wants to make a genuine difference in a specialist educational setting.As an SEN Teaching Assistant, you will:.Support pupils on a 1:1 basis and

Are you meticulous, focused, and enjoy working to precision? We are looking for motivated individuals to join our Warehouse Operative.This role involves working within one of the following key areas; Prepping, Scanning, Export or Quality Control of documents on site, depending on business needs and

Love teamwork? Then theres a role for you at Stapletons.Were one of the major tyre distributors in UKtheres a lot you can achieve at a company as big as ours, and were all about getting the best out of people.Joining us as a Warehouse Operative could be the start of a career for life.Unloading deliv

Sunday - Thursday (9:30pm - 6am).We are currently recruiting for.This is a fantastic opportunity to join a successful company that offers excellent training, long-term career progression, and an outstanding benefits package.If you're an experienced warehouse professional looking for a stable, long-t

Night Shift Warehouse Operative / Picker Packer - Avonmouth - £13.Looking for a stable night shift role?We are currently recruiting.Night Shift Warehouse Operatives.This is a fantastic opportunity for reliable and hardworking individuals looking to secure long-term employment with the opportunity t

IMMEDIATE INTERVIEWS AVAILABLE AND A QUICK START DATE!.Please only apply for this role if you have a full driving licence and have experience in driving a Van.Warehouse Operative, but you can also drive a Van?.If so, we are looking for you for this great opportunity with our client based in.As a War

Flexible Fitness Instructor Jobs - London.Fitness Instructor / Personal Trainer.Flexible / Casual / Shift-based.Flexible Fitness Instructor Jobs Across London.We are looking for qualified Level 2 Fitness Instructors and Level 3 Personal Trainers to join our flexible fitness team across London.This i

Apply today to work afternoons as a.Staffline is recruiting Warehouse Operatives in.Overtime is available and is paid at.We are looking for Cold Store Operatives to join our team in a fast-paced,.It's preferred that candidates have their own transport due to the location.As a Warehouse Operative you

Our client is an established independent domiciliary care provider supporting over 80 service users across Shropshire and surrounding rural communities.Due to continued growth and high demand, they are now looking for additional.This is a community-based position where you’ll be travelling between