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Sales ManagerDidsbury, ManchesterStarting Salary £52,448 rising to Spot Salary £55,209 (At 2 years, subject to satisfactory performance)Permanent, Full TimeReporting to the Head of Sales and Marketing, the Sales Managers key responsibility is to play a leading role in the successful delivery of the organisations new homes sales programme ensuring that all homes are sold efficiently, compliantly, and in line with organisational targets. Youll be working closely with colleagues to ensure that every scheme is well - positioned for market success, from initial design input through to customer experience and sales completion. As part of a dynamic and professional Sales and Marketing management team, youll help lead high performance across the Sales department and have real influence on our growth ambitions, working collaboratively to achieve our sales and customer experience targets, build our reputation and secure new business opportunities.What youll be doingLead and drive the delivery of the sales programme, ensuring targets are achieved across all new homes for sale.Ensure effective sales and marketing strategies are implemented for homes delivered through the development programme.Review new development opportunities, providing input on location, demand, plotting, house-type mix and values.Work collaboratively with the Development team to influence specifications and maximise market appeal.As part of line-managing sales staff, youll inspire and drive for high sales performance while ensuring full compliance across relevant legislation and funding requirements.Manage relationships with key stakeholders such as panel solicitors and mortgage advisors, working closely with them to ensure performance levels are upheld and any issues are resolved quickly.Prepare accurate sales forecasts and work closely with the Development team to ensure alignment with their cash flows.Work closely with the Marketing and Brand Manager to prepare annual and scheme-specific marketing budgets. Monitor expenditure against budget and influence future budget allocations.Involvement in procurement exercises to ensure ongoing value for money and optimum service from our suppliers.Ensure the team manage all prospective and existing customers in a professional and engaging manner to ensure the best possible customer experience.Lead on site set-up work such as legal instruction of the Shared Ownership lease, working closely with the Development and Property Management teams.Utilise the CRM system effectively to drive performance, ensuring efficient sales progression and accurate reporting.Work closely with Development, Marketing and external partners to ensure sites, show homes and collateral are prepared in a timely manner to allow off plan releases.Support the delivery of wider corporate objectives.What you'll needSales management experience within the Housing industry and/ or Estate Agency.In-depth understanding of Shared Ownership and outright sale housing markets.Proven leadership skills.Experience of developing sales and marketing strategies and delivering high volume sales to achieve targets.Strong project leadership capability and people skills.Commitment to providing high levels of customer/client satisfaction.Excellent colleague management and team building skills.Highly developed attention to detail.Analytical skills, able to collate and analyse data to influence campaign planning and media spend.Highly organised, with the ability to manage multiple deadlines.Experience of CRM systems is desirable.Excellent communication skills. Evidence experience of and commitment to building and managing relationships with internal and external customers, colleagues, stakeholders and external partners and suppliers.Ability to liaise with other departments to ensure delivery of wider corporate goals.The ability to develop and project a positive image of Plumlife/Great Places through personal, written and oral skills.Ability to produce accurate and concise reports.Full Driving license and the use of a car for business purposes (with Business Use insurance cover.What we need from youAs a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role.Great people skills and a track record in change management.Able to set clear objectives and support, develop and empower others.Good commercial awareness and insight.An ability to work in uncertainty.The ability to thrive in a fast-paced environment.Ability to prioritise and plan effectively and manage workload of team.Self-reliant and resilient.Professional and value led with integrity, inclusivity and respect for diversity.Commitment to work in partnership with others for the benefit of Great Places/Plumlife.Able to motivate self and others using Great Places Vision and Values.Ability to travel between sites and to meet external commitments.Ability to work flexibly and when needed outside normal working hours.What we give you in return for your hard work and commitmentPension DC scheme (up to 10% contribution from both colleagues and Great Places)WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)Ways of Working We offer some hybrid and flexible workingAnnual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank HolidaysReward & Recognition You Count Rewards are individual rewards for going above & beyondProfessional fees The business pays the cost of one professional role related membership fee for each colleagueThe Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much moreWage Stream You can access savings opportunities and early access to wagesHealth and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeingAt Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.TPBN1_UKTJ

Senior Housing Officer (known as Neighbourhood Services Manager) £34,796 rising to £36,627 (At 2 years, subject to satisfactory performance) Salford / Manchester Permanent, Full Time NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you’ll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you’ll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”. The Company Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values here. At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve

Housing and Wellbeing Officer Full-Time, Fixed Term Contract Manchester £29,353 per annum Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you’ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures; What you’ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”. The Company Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values on the website. At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve. We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at Great Places

Housing & Enforcement Specialist Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Location: Can be located from any Regional Office: - Didsbury, Oldham, Sheffield, or Blackpool At Great Places the Housing & Enforcement Specialist is a key expert role working within the Housing & Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate. You will work within the principles of our Service Delivery Framework to ensure sustainable outcomes for both customers and the business. You will have responsibilities ranging from dealing with legal and technical advice queries from front line housing colleagues, undertaking case reviews, providing complex case support to frontline officers on a range of subjects including ASB, breaches of tenancy, residential leasehold and enforcement matters generally. Managing a caseload of the most complex cases across the business, youll train and upskill frontline teams to deliver a high level of service to customers, whilst preparing and managing legal cases to resolution. You will provide expert advice on housing law matters relating to housing management and ASB, and work to ensure compliance with our policies and processes, ensuring that we provide a high quality, customer focused service which also meets best practice and achieves value for money. What youll be doing Providing expert advice and support for housing law and housing policy matters, preparing and expediting legal cases to court, presenting cases in court, where necessary in conjunction with legal services partners. Supporting, advising and working collaboratively with key partners and frontline teams to resolve (either directly or by supporting colleagues) customer demands around ASB, harassment, other breaches of tenancy or leases such as tenancy fraud, trespass or more complex housing management issues. Undertaking case reviews with relevant colleagues relating to ASB/Tenancy Management demands which have evolved, drifted or become more complex in nature and need a fresh set of eyes to achieve resolution, providing specialist advice and case management support where required. To case manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, including legal work as required, maintaining clear communications with colleagues and customers throughout. Where legal intervention is necessary take forward all housing related legal processes; ensuring all case work is fully compliant with policy, processes and regulation, that customers are clear on actions being taken and their responsibilities, and feel fully supported through the process. Facilitate opportunities for shared learning across frontline teams to strive towards a culture of continuous improvement, improved customer service and value for money, identifying gaps in knowledge and specialist skills for training programmes for front line teams and the HUB. Provide training, coaching and support to frontline teams as necessary to develop skills and competencies that will support them in case management and facilitate legal escalation as required. To promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues and key external partners, ensuring that respective roles and responsibilities are clearly communicated, understood and implemented. To keep up to date with any legislative, policy, best practice and regulatory changes, assessing the impact on the business and our customers, communicating as required to the Housing & Enforcement Manager. Using this knowledge to contribute to the development and amendment of relevant policies, procedures and IT support systems. What youll need A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Ideally you will have some legal training and experience of managing a demanding specialist case load. Excellent working knowledge of housing law in relation to contractual and statutory provisions relevant to Registered Providers. Have a good working knowledge of all aspects of ASB and enforcement legislation and regulation. Ability and commitment to keep abreast of legislative changes and a sound foundation for further learning. Proven relationship builder and influencer with stakeholders. The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion. Experience of training, coaching and skills development and the ability to communicate complex information effectively. Excellent written and oral skills. An ability to recognise, develop and effectively promote new opportunities for Great Places. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you Great people skills and able to collaborate effectively with a range of stakeholders and colleagues. Effective communicator across a range of audiences. Flair for liaising, negotiating, and influencing. Good commercial awareness and insight. Not afraid to challenge the status quo / takes a balanced approach to risk. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Self-reliant and resilient. Effective problem solver. Professional and value led with integrity, inclusivity and respect for diversity. Ability to maintain an effective network to support service development and the application of good practice in housing and property law related matters.. Highly organised with an ability to plan, prioritise and manage deadlines Ability to work under pressure. Ability to travel between sites and to meet external commitments, and work flexibly and when needed outside normal working hours. What we give you in return for your hard work and commitment PensionDC Scheme (up to 10% contribution from both colleague and Great Places) WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual LeaveStart at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. xrnqpay Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Senior Housing Officer (Know as Neighbourhood Services Manager) Salary£34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. • Didsbury, • Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilstbeing visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What youll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is takenin line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and schemeinspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What youll need Commitment to continued professional development. Experience of working in the housing sector orin a similar role is desirable. An understanding ofestate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individuals needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agenciesand partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range ofCustomer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. Thisis vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. xrnqpay Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

Senior Housing Officer (Know as Neighbourhood Services Manager) Salary £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office - Didsbury - Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you’ll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you’ll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website

Sales Manager Didsbury, Manchester Starting Salary £52,448 rising to Spot Salary £55,209 (At 2 years, subject to satisfactory performance) Permanent, Full Time Reporting to the Head of Sales and Marketing, the Sales Manager’s key responsibility is to play a leading role in the successful delivery of the organisation’s new homes sales programme ensuring that all homes are sold efficiently, compliantly, and in line with organisational targets. You’ll be working closely with colleagues to ensure that every scheme is well‑positioned for market success, from initial design input through to customer experience and sales completion. As part of a dynamic and professional Sales and Marketing management team, you’ll help lead high performance across the Sales department and have real influence on our growth ambitions, working collaboratively to achieve our sales and customer experience targets, build our reputation and secure new business opportunities. What you’ll be doing Lead and drive the delivery of the sales programme, ensuring targets are achieved across all new homes for sale. Ensure effective sales and marketing strategies are implemented for homes delivered through the development programme. Review new development opportunities, providing input on location, demand, plotting, house-type mix and values. Work collaboratively with the Development team to influence specifications and maximise market appeal. As part of line-managing sales staff, you’ll inspire and drive for high sales performance while ensuring full compliance across relevant legislation and funding requirements. Manage relationships with key stakeholders such as panel solicitors and mortgage advisors, working closely with them to ensure performance levels are upheld and any issues are resolved quickly. Prepare accurate sales forecasts and work closely with the Development team to ensure alignment with their cash flows. Work closely with the Marketing and Brand Manager to prepare annual and scheme-specific marketing budgets. Monitor expenditure against budget and influence future budget allocations. Involvement in procurement exercises to ensure ongoing value for money and optimum service from our suppliers. Ensure the team manage all prospective and existing customers in a professional and engaging manner to ensure the best possible customer experience. Lead on site set-up work such as legal instruction of the Shared Ownership lease, working closely with the Development and Property Management teams. Utilise the CRM system effectively to drive performance, ensuring efficient sales progression and accurate reporting. Work closely with Development, Marketing and external partners to ensure sites, show homes and collateral are prepared in a timely manner to allow off plan releases. Support the delivery of wider corporate objectives. What you'll need Sales management experience within the Housing industry and/ or Estate Agency. In-depth understanding of Shared Ownership and outright sale housing markets. Proven leadership skills. Experience of developing sales and marketing strategies and delivering high volume sales to achieve targets. Strong project leadership capability and people skills. Commitment to providing high levels of customer/client satisfaction. Excellent colleague management and team building skills. Highly developed attention to detail. Analytical skills, able to collate and analyse data to influence campaign planning and media spend. Highly organised, with the ability to manage multiple deadlines. Experience of CRM systems is desirable. Excellent communication skills. Evidence experience of and commitment to building and managing relationships with internal and external customers, colleagues, stakeholders and external partners and suppliers. Ability to liaise with other departments to ensure delivery of wider corporate goals. The ability to develop and project a positive image of Plumlife/Great Places through personal, written and oral skills. Ability to produce accurate and concise reports. Full Driving license and the use of a car for business purposes (with Business Use insurance cover. What we need from you As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role. Great people skills and a track record in change management. Able to set clear objectives and support, develop and empower others. Good commercial awareness and insight. An ability to work in uncertainty. The ability to thrive in a fast-paced environment. Ability to prioritise and plan effectively and manage workload of team. Self-reliant and resilient. Professional and value led with integrity, inclusivity and respect for diversity. Commitment to work in partnership with others for the benefit of Great Places/Plumlife. Able to motivate self and others using Great Places’ Vision and Values. Ability to travel between sites and to meet external commitments. Ability to work flexibly and when needed outside normal working hours. What we give you in return for your hard work and commitment Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working¦ We offer some hybrid and flexible working Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream ¦ You can access savings opportunities and early access to wages Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work

Sales Advisor Didsbury, Manchester Starting Salary £34,796 rising to Spot Salary £36,627 (At 2 years, subject to satisfactory performance) Permanent, Full Time Reporting to the Sales Manager, the Sales Advisor will be working for Plumlife, the award winning Sales and Marketing department of Great Places Housing Group. You will effectively market and sell new build, shared ownership and market sale homes for Great Places Housing Group, Cube and other external partners and clients. What you’ll be doing Responsible for sales of new build shared ownership and market sale homes, in line with the required sales targets. Respond in a timely manner to all inquiries and sales leads to ensure high conversion rates. Assess the eligibility of potential buyers’, maintaining accurate documentation throughout the sales process for audit purposes. Conduct viewing appointments at sales developments, explaining the shared ownership scheme to customers and securing reservations. Maintain accurate information in databases and systems for performance tracking and reporting. Liaise with solicitors, IFA’s, valuers, and our development team to ensure quick progression of sales and manage legal documents. Attend site meetings and provide input on design and specification of new homes. Assist with coordinating marketing literature and promotional activities. Manage sales launches, open days, and ensure accurate website entries for marketing purposes. Provide an exceptional level of customer service and follow all company policies and procedures. Occasional out-of-hours and regular weekend working required. What you’ll need Competent use of Microsoft office systems including word and excel. Driving licence and use of a vehicle for business purposes (with business use insurance cover). Experience within a property /development sales background. Knowledge of property development process. An understanding of shared ownership. Excellent verbal and written communication skills. Experience in a fast-paced customer focussed environment and able to deliver an exceptional standard of customer service. Ability to provide concise and accurate reports. Ability to complete tasks in an accurate and timely manner when working under pressure. Attention to detail. Effective liaison with colleagues/other stakeholders to give information/find information/resolve problems. Organisation and ability to manage workload. The ability to develop and project a positive image of Great Places through personal, written and oral skills. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed What we give you in return for your hard work and commitment Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates. Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website