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HANDYPERSONRendall & Rittner £38,000 - £40,000 Fulham Reach - W6 9RU Monday - Friday 0900 - 1700DEVELOPMENT DETAILSJoin a prestigious riverside community of around 744 luxury homes where five-star amenities meet a friendly, village feel. Youll be part of a 24/7 service culture alongside concierge and on-site teams, supporting residents who enjoy a pool and spa, private cinema and a virtual golf suite. The setting is modern, beautifully maintained and well-connected, with multiple Underground lines a short walk awaymaking your working day varied, active and people-focused.ROLE EXPECTATIONSYou will be the on-site go-to for general maintenance, reactive repairs and presentation standards across the development. Most days youll complete painting and decorating to a high standard, tackle minor plumbing fixes, care for communal areas and coordinate with the concierge and management team to keep everything running smoothly. Youll balance planned tasks with responsive support, always with a welcoming, resident-first approach.WHAT SUCCESS LOOKS LIKEResidents feel listened to and supported, with issues acknowledged and resolved promptly.Communal areas look immaculate through consistent upkeep, touch-ups and deep cleans.You complete first-time fixes safely and efficiently, escalating only when needed.You plan your day effectively, keeping accurate records and communicating progress.Health and safety procedures are followed without exception, with risks identified early.You collaborate seamlessly with concierge, contractors and the management team.HOW YOU'LL SPEND MOST OF YOUR TIMEDelivering painting and decorating across communal areas to a high, consistent finish.Carrying out minor plumbing repairs, such as leaks, blockages and fixture adjustments.Performing small fabric repairs and basic maintenance (e.g., doors, locks, fixtures).Cleaning tasks including carpet cleaning and operating the outdoor ride-on scrubber.Proactively inspecting the development, logging jobs and completing checklists.Assisting residents and liaising with contractors to coordinate remedial works.WHO THIS ROLE IS FORYou take pride in high-quality workmanship and presentation standards.Youre personable, calm under pressure and focused on great resident service.Youre safety-conscious, organised and comfortable managing a busy workload.Youre practical, hands-on and happy working indoors and outdoors in all seasons.You hold a full, clean UK driving licence and are confident moving equipment safely.EXPERIENCE THAT HELPSPainting and decorating in residential or hospitality settings to a high standard.Basic plumbing troubleshooting and repairs in occupied properties.Using carpet cleaning equipment and ride-on scrubber/dryers.Working within a large residential development, hotel or leisure environment.Familiarity with maintenance logs, checklists and simple digital reporting tools.WHAT WE OFFER20 Days plus bank holidaysEnrolment into the Rendall & Rittner pension schemeEmployee assistance programme supporting family, health, money and workEmployee referral schemeTeam uniform* subject to developmentFully funded training and development opportunitiesAccess to discounts across travel, retail, fitness and entertainmentABOUT RENDALL & RITTNERRendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.HOW WE HIREInitial conversation with our talent teamInterview focused on practical maintenance skills, customer service approach, problem-solving, safety awareness and how you prioritise workload in a live residential settingWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.A full, clean UK driving licence is essential.Appointment is subject to a valid DBS check.TPBN1_UKTJ

Our Single Point of Access (SPA) is a 24/7, high-demand service handling around 50,000 calls annually, supporting people in crisis and connecting them to the right care - fast. As our SPA Service Manager, you’ll play a pivotal leadership role in shaping how urgent mental health support is delivere

Band 8b SPA Service Manager | West London NHS Trust. Our Single Point of Access (SPA) is a 24/7, high-demand service handling around 50,000 calls annually, supporting people in crisis and connecting them to the right care - fast. As our SPA Service Manager, you’ll play a pivotal leadership role in

West London Mental Health Trust is seeking a Band 8b SPA Service Manager to lead the 24/7 Single Point of Access, serving around 50,000 calls annually and connecting people in crisis to the right care.

Luxury Residential Amenities & Spa Manager £45k - Monday - Friday We are pleased to present an opportunity to join a high-end residential development, overseeing a premium Health Club & Spa offering designed around exceptional service and resident wellbeing. This role sits at the heart of a luxury environment where attention to detail, discretion, and service standards are critical. You will be responsible for the full operation of the health club and spa facilities, ensuring a seamless and highly personalised experience for residents. Role overview You will lead the day-to-day running of the wellness and amenities space, managing a team to deliver consistently high standards across all touchpoints. The focus is on creating a polished, welcoming environment while building strong relationships with residents and continuously enhancing the overall experience. Key responsibilities Oversee the full operation of the health club and spa facilities Maintain exceptional standards across presentation, cleanliness, and service delivery Lead, coach, and develop a service-led team Ensure a smooth and professional resident journey at all times Act as a key point of contact for residents, handling feedback and resolving issues effectively Work closely with maintenance and wider operations teams to ensure facilities remain in excellent condition Introduce and evolve wellbeing initiatives, services, and programming Support recruitment, onboarding, and ongoing team development Manage rotas and staffing levels in line with operational needs About you Minimum 23 years management experience within a true 5-star environment (luxury hotel, private members club, or high-end residential) Strong leadership skills with the ability to motivate and develop teams Highly polished, professional, and detail-oriented Confident managing resident or guest relationships in a luxury setting Organised, proactive, and solutions-focused A genuine passion for service and delivering exceptional experiences This is an excellent opportunity for a driven hospitality professional looking to step into a role where service excellence and resident experience are the priority. For more information contact Richard Hodges at Troika recruitment TPBN1_UKCT

Curate exceptional arrivals. Build lasting relationships. Elevate every experience. At Hotel Indigo & K West Shepherds Bush, our Spa & Wellbeing sanctuary is designed to offer more than treatments, it provides a place of restoration, connection, and personal wellbeing. As our Spa Reception & Membership Manager , you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts. This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship-building expertise, and a genuine passion for wellbeing. What's Our Story? Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service. Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing. As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless. Here's what you can look forward to as our Spa Reception & Membership Manager: Annual Salary: £38,000 Commission structure Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a Healthcare Cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure. Operational leadership in the absence of the Director of Spa & Wellbeing. Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building, Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency. Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together. Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement. Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results. Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver. Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate. Assist with scheduling team rotas, managing timesheets, and overseeing booking systems. What's Your Story? You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception & Membership Manager role if you bring: Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role Proven experience driving membership sales, retention, and guest loyalty programmes Strong commercial awareness with the ability to achieve revenue and membership targets Exceptional interpersonal, communication, and organisational skills Experience leading, developing, and motivating guest-facing teams Confidence handling VIP guests, member relationships, and service recovery situations Experience using spa booking, membership, or CRM systems A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences Fitness knowledge is an advantage Pre-opening experience a bonus! As Spa Reception & Membership Manager, you'll be far more than the person overseeing reception. You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey. All applicants must have existing rights to work status in the UK. TPBN1_UKCT

About us Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds. Our Food & Beverage offering includes our private Members' Lounge as well as an all-day dining Restaurant and Bar which are open to residents and members. The Role We are seeking an experienced Bar Manager to lead all beverage operations across The Lensbury. With overall responsibility for the day-to-day operation of all bars, beverage service areas, cellar management, beverage purchasing, stock control, GP performance and bartender development, the jobholder will work closely with outlet managers and the wider Food & Beverage team. to ensure consistently high standards of beverage quality, service, compliance and profitability across the resort. This is a hands-on operational role requiring strong leadership, excellent product knowledge and a proactive approach to stock control, training and continuous improvement. Key Responsibilities Oversee the daily operation of the bars and beverage service areas across the resort. Support outlet managers and supervisors with beverage-related operational requirements. Assist with the development and implementation of beverage promotions and seasonal offerings. Take ownership of all beverage stock across the business and complete monthly beverage stock takes. Monitor stock movement and minimise wastage. Work closely with managers to improve stock accountability across all outlets. Manage beverage ordering for Restaurant & Bar; and support all other operational departments with their ordering and requisitioning needs. Maintain appropriate stock levels whilst controlling stock value. Build and maintain strong relationships with beverage suppliers. Liaise with brewers, wine suppliers and drinks representatives. Support negotiation of supplier agreements and promotional support opportunities. Identify new products and trends to enhance the beverage offering. Take overall responsibility for cellar operations and standards Manage beverage costs and drive profitability across all beverage operations. Monitor beverage gross profit performance. Analyse sales trends and identify opportunities to improve revenue. Support budgeting and forecasting processes. Ensure consistently high beverage quality and presentation standards. Support managers, supervisors and teams in delivering exceptional guest experiences. Ensure compliance with licensing laws and company procedures. Promote responsible alcohol service at all times. What were looking for: To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values: Essential Previous experience as a Bar Manager or Senior Bar Supervisor in a hotel, club, leisure, or hospitality environment. Strong leadership and people management skills. Excellent customer service and communication abilities. Experience managing stock control, ordering and cost management. Working knowledge of licensing legislation and H&S requirements. Ability to work flexible hours, including evenings, weekends, and public holidays. Desirable Personal Licence Holder Experience within a hotel, conference, events, or members' club WSET qualification or strong wine and beverage knowledge First Aid qualification Personal Attributes Passionate about hospitality and guest service Energetic, professional and highly organised Commercially aware and results-driven Strong problem-solving skills Positive role model with a hands-on approach Benefits Discounts at The Lensbury and across some Iconic Hotels & Resorts properties The Lensbury Club Londons Riverside Resort The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London. Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant. Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings. For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days. TPBN1_UKCT

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