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  • Waiter / Waitress
    Waiter / Waitress
    12 hours ago
    £10–£12.71 hourly
    Part-time
    London

    Front of House Team Member Walthamstow Village About Us The Axe & Ember Smokehouse is a family-run independent business in the heart of Walthamstow Village, specialising in Texas-style low & slow BBQ.As a family-run restaurant, we place a strong emphasis on teamwork, reliability and creating a welcoming environment for both our customers and our staff. Everyone plays an important part in the business, and we are looking for people who take pride in what they do and want to become part of the Axe & Ember team. About the Role We are looking for confident, friendly and hardworking Front of House (FOH) Team Members to join our team.Our FOH team is the face of the restaurant and plays a major part in creating the Axe & Ember experience. From welcoming guests to checking on tables throughout their meal, we expect genuine, attentive hospitality.This is a hands-on role. We are looking for people who are proactive, comfortable working at pace and willing to help wherever required. Key Responsibilities • Welcome every customer warmly and professionally., • Seat guests and explain how the restaurant and ordering process works., • Have excellent knowledge of the menu, including our smoked meats, sides, sauces, allergens and portion options., • Confidently explain our low & slow BBQ concept and help customers choose dishes where required., • Check on tables regularly throughout their visit rather than waiting for customers to ask for assistance., • Clear, clean and reset tables quickly and to a high standard., • Deliver food and drinks accurately to the correct tables., • Ensure customers have cutlery, napkins, sauces and everything required for their meal., • Communicate clearly with the kitchen and other FOH team members., • Deal professionally with customer questions, requests and concerns., • Escalate complaints or significant issues to management immediately., • Maintain excellent cleanliness throughout the restaurant, including tables, floors, service areas and customer-facing spaces., • Complete opening and closing duties as required., • Help maintain a smooth flow of service during busy periods., • Follow all food hygiene, allergen, health & safety and restaurant procedures., • Assist other members of the team whenever required. Customer Service Standards At The Axe & Ember, FOH is about more than bringing food to a table.Every team member is expected to: • Be friendly, approachable and attentive., • Acknowledge customers promptly, even when busy., • Regularly check whether guests are enjoying their food or need anything., • Never stand around when there are tables to clear, customers to assist or jobs that need completing., • Remain calm and professional during busy services., • Treat every customer with respect., • Take pride in representing our family-run business., • Understand that small details can make the difference between an average visit and an exceptional one. What We’re Looking For The ideal candidate will be: • Reliable and punctual., • Confident speaking with customers., • Friendly and positive., • Hardworking and proactive., • Able to work quickly without sacrificing service standards., • Comfortable working in a busy restaurant environment., • A strong team player., • Able to take instruction and respond positively to feedback., • Well presented with good personal hygiene., • Willing to learn the menu thoroughly., • Flexible and available throughout our restaurant opening hours. Previous restaurant or hospitality experience is preferred, but attitude, reliability and willingness to learn are equally important. Menu & Allergen Knowledge All FOH staff are expected to develop strong knowledge of our menu.You should never guess when answering a customer’s question regarding allergens or dietary requirements. If you are unsure, you must check with the appropriate member of management or kitchen team before giving the customer an answer. Teamwork As a family-run business, teamwork is extremely important to us. We operate as one team and expect everyone to support each other.Although your primary position may be Front of House, everyone is expected to support the wider operation when necessary. During busy periods, this may mean running food, clearing tables, cleaning, restocking or helping another team member without having to be asked. If you see something that needs doing, take ownership of it. Working Hours The hours of work for this position will be during the restaurant’s opening hours: Wednesday & Thursday: 5:00pm – 10:00pm Friday & Saturday: 4:00pm – 11:00pm Sunday: 4:00pm – 9:00pmApplicants should be available to work across these hours, including evenings and weekends. Shifts will be arranged according to the needs of the business. What We Offer • The opportunity to work within a genuine family-run independent business., • A friendly and supportive working environment., • Staff training and development., • Opportunity to develop within a growing restaurant., • Staff meals/benefits in accordance with company policy., • A fast-paced workplace where good performance, reliability and initiative are recognised. Our Standard Our goal is simple: Great food. Great service. Great hospitality. Every FOH team member represents The Axe & Ember and our family business. We expect our customers to receive the same warm, attentive and professional service regardless of how busy the restaurant becomes.

    Immediate start!
    No experience
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  • Pizza Second Chef
    Pizza Second Chef
    3 days ago
    £13.76–£17.76 hourly
    Part-time
    London

    What you'll get: • £13.76 – 17.76 per hour OTE (including service charge and delivery bonus - our data says you can earn between £1 to £4 per hour on top of your pay), • Free yummy pizzas and soft drinks on every shift, • Free Sourdough bread to cook at home, • 28 days holiday (pro rata), • A pension scheme to set you up for the future, • 24/7 virtual GP access and confidential counselling sessions and advice on wellbeing, money, legal and personal matters., • Cashback, online discounts and discounted shopping vouchers to help with everyday savings., • Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks., • Annual social events, incentives and competitions, • 50% staff discount when dining in any Franco Manca restaurants, • Up to £500 employee referral scheme (T&C apply), • Ongoing personal growth and development with our Franco Academy all over the UK About Us: At Franco Manca, we're passionate about making pizza the way it should be – simple, authentic, and absolutely delicious. Our famous slow-rising sourdough, fresh seasonal ingredients, and traditional cooking methods are at the heart of what we do. But what makes us truly special is our people. From our pizzerias to our kitchens, we're all about great food, good vibes, and creating a place where everyone feels welcome. If you love food, thrive in a fast-paced kitchen, and want to grow your career with a brand that cares, we'd love to have you join the Franco family. What You'll Do: • As Pizza Second Chef, you'll be a vital part of our kitchen team, supporting the Head Chef and keeping the heart of our pizzeria beating strong., • You'll work closely with the Head Chef to deliver consistently amazing food, ensuring every pizza is a masterpiece., • Take responsibility for key areas of the kitchen, from food prep and quality control to maintaining hygiene and safety standards., • Help train and support junior members of the team, sharing your skills and passion for great food., • Keep calm under pressure and lead the team when the Head Chef isn't around., • Play a hands-on role, from stretching dough to creating pizzas that make our guests smile. What You'll Bring to the Role: • We're looking for someone with kitchen experience, a passion for food, and a positive, team-first attitude., • You'll have experience in a busy kitchen, with a strong understanding of food prep, hygiene, and service., • Be passionate about cooking and delivering high-quality food with every dish., • Be a great team player, supporting and motivating others to do their best., • Stay organized and focused, even during the busiest shifts., • Have a hunger to learn and grow, with the drive to take the next step in your kitchen career. If you have the skills & passion to become a Franco Manca Pizza Second Chef, then click apply and jump on board with the pioneers of Sourdough Pizza! Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • Waiter/Waitress
    Waiter/Waitress
    16 days ago
    £15–£15.5 hourly
    Full-time
    London

    SMOKESTAK is a London-based barbecue restaurant with a focus on slow smoked meats, inspired by the founder’s Barbadian roots around open fire grilling, and honed by a pilgrimage around the southern states of America. Originally starting out as a street food trader, SMOKESTAK has evolved into a thriving restaurant with slow cooked meats on a wood fire smoker at is core. Since its founding over 10 years ago, SMOKESTAK has grown into a staple in the London food scene. Its brick-and-mortar site in Shoreditch remains unique in its offering, aesthetic, and vibe: bold, moody, memorable. Wholly SMOKESTAK’s own. We are proud to be an independent business with the founder, David Carter, coming from an entirely hospitality led background. We invite all to sit at the table with us. We promote a culture of learning and development, encouraging independent thinkers. About the role. We are on the lookout for an enthusiastic waiter to join our team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. While experience in a similar role is preferred, there is always opportunity for those who represent true hospitality. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself. SMOKESTAK is as dynamic as it is fast paced, ideal for those who thrive on bustling environments. Responsibilities. • Represent our restaurant with pride and professionalism., • Be a warm and welcoming to all guests., • Facilitate a memorable dining experience for all guests., • Be a supportive team member for wider floor and kitchen teams., • Support with the upkeep of the restaurant aesthetics, and through routine tasks on site both in and out of service., • Be an ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Requirements. • Prior experience in a similar setting desirable but not essential. We offer. • £1,000 every annual employment anniversary, • Monthly bonuses for top performers, • 50% staff discount on meals at each of our restaurants., • Cycle-to-work scheme, • Cost price wine through our suppliers., • International trips for top performers., • In-house training dedicated to your personal development., • Staff trip programme to meet farms, fish markets and vineyards., • We offer qualifications, including, WSET, health and safety, food training., • Company donations to charities our staff feel are close to home., • Whole team staff parties., • Wholesome staff meals, end of service drinks.

    Immediate start!
    Easy apply
  • FM Human Resources Manager
    FM Human Resources Manager
    7 days ago
    £60000 yearly
    Full-time
    London

    People Partner London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if · You like being close to the business and out with managers, not hidden behind a desk. · You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. · You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing • Partner with Managers to support our restaurants and people., • Coach and develop managers to build confident, capable teams. · Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. • Use people insight and data to spot trends and improve the employee experience. · Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. • Support talent development, succession planning and leadership capability., • Help shape practical people initiatives that support our restaurants today and as we continue to grow., • Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who • Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. · Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. · Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. • Builds trust quickly and enjoys coaching and supporting managers., • Brings a practical, solutions-focused approach. · Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. • Understands that every conversation matters., • Loves working with people as much as processes., • Wants to help create workplaces where everyone feels welcome and supported. Our values in this role · Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. · Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. · Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. · Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get · Up to £60,000 per year · Annual discretionary bonus scheme · 25 days holiday plus bank holidays · Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme · Season ticket loan · Medicash health cash plan, including dental, glasses, physiotherapy and more · 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters · Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home · 50% staff discount when dining in any Franco Manca restaurant · Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks · Annual social events, incentives and competitions · Up to £500 employee referral scheme, subject to terms and conditions · Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

    Easy apply
  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    1 month ago
    £45000–£50000 yearly
    Full-time
    Waterloo, London

    A great leadership team includes great supporting managers, who are focused on learning and working their way up. If this ambition sounds like a quality you have, read on! Our dedicated, motivated and experienced Restaurant Manager is looking for a 'Right Hand' who can keep the same pace, intensity and drive towards excellence and profitability as when they are not on the floor themselves. You may have a particular strength in training, maintenance or service excellence. Whatever your particular skill set, you will need to come to us with a desire to become a fully-functioning well-rounded Restaurant Manager so that our team is ready for our next location! Because with our expansion plans at Mamuśka!, that's the next step! How many of these attributes and skills set do you have? • Leadership, • Calmness under pressure, • An ability to assign tasks in anticipation of what might come next, • Attention to details, • Willingness to learn new operational systems, • Ambition to eventually rise to Restaurant Manager level, • Love of customers and Polish food & drink, • Ability to multi-task (performing managerial tasks while tending bar on a slow shift, for example) Mamuśka! is a brand that has survived and thrived through all the challenges of the past 16 years in our hospitality sector. Come learn what makes us the best at what we do, and what keeps our customers coming back!

    Immediate start!
    Easy apply
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