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TransUnion's Job Applicant Privacy Notice Team Overview A small, dedicated team of integration experts, this team supports client evaluations of TransUnion API Solutions and provides integration support and technical consultancy services to both new and existing clients. The team also provides best-practice advice on the implementation and testing of TransUnion API Solutions, helping clients integrate effectively and go live as smoothly as possible. This role reports into the Head of UK Integration Support. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Role Overview And Core Responsibilities Act as the key point of contact for clients' technical and business teams throughout the integration process, enabling clients to go live as soon as possible. Provide excellent customer service, helping position TransUnion ahead of competitors through ease of integration. Develop a strong technical understanding of how clients can be set up and configured to best meet their requirements. Troubleshoot API integration-related client queries to a high standard. Support product teams with product enhancements and new product initiatives. Build and maintain software development kits (SDKs) for TransUnion API Solutions. Assist sales teams with responses to tenders and RFIs, as well as delivering technical presentations to prospective clients as part of pre-sales activity. Required Knowledge And Experiences Customer-focused, with the ability to support clients through technical integration processes. Able to understand products and services from a technical perspective and apply this knowledge to client requirements. Strong communication skills, with the ability to translate complex technical concepts in a way that non-technical users can understand. Forward-thinking, with a problem-solving mindset and strong analytical skills. Strong interpersonal, presentation, organisational and time management skills. Required Technical Skills Understanding of Application Programming Interfaces (APIs). Understanding of XML and JSON. Proficiency in Microsoft Office, including Word, PowerPoint, Excel and Outlook. Desirable Skills & Experience Understanding of XML-SOAP Web Services, including WSDL/XSD, XPath and XSLT. Understanding of REST services. Basic understanding of software development principles, including functions, classes and object orientation. Basic understanding of systems and network architecture, including secure transport protocols such as TLS. What's in it for you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days annual leave and bank holidays (increasing with service) Global paid wellness days off and a bonus day off to celebrate your birthday A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential or desirable skills that you can't quite tick off, don't let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) . Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Analyst, Customer Support Operations